So, we were given an online price quote for our car. Went in and everything was okay until a phone…read morecall was made to VW Financial Services. We had one payment left of around $2,600 and that was due to deferring car payments because of unemployment, Covid-19, etc. I had misunderstood and thought payments from deferments would continue to be made monthly until car paid of. Lol. They expected payment by August 7th for the entire amount. So, VWFS would not provide payoff quote and we would have had to get a letter from them, etc. We ended up taking car back to VW dealership and paid us $100 more than offer from CarMax. They paid car off and we walked away with proceeds after their cut. The people at CarMax were very nice and tried to work with us, but it didn't work. I checked our account with VWFS this morning. We overpaid by .73 cents, lol!

I wanted to give a shoutout to Lubin, a Sales Manager at the CarMax location in Renton, Washington…read more I was considering having a vehicle shipped to my city, but I had several questions that weren't answered in the online photos or description. When I first called, I spoke with Corey, who was unwilling to help and simply directed me back to the online listing. It left me feeling discouraged and uncertain about moving forward with the purchase. Thankfully, I called back and was connected with Lubin. He took the time to answer my questions, address my concerns, and make me feel like a valued customer. My wife and I had just purchased a 2025 Porsche Macan from CarMax in Henderson, Nevada, and Lubin's professionalism, patience, and willingness to help truly reflected the kind of customer service that keeps people coming back to CarMax. If you're buying a vehicle from the Renton location, I highly recommend asking for Lubin. CarMax is lucky to have him on the team. CarMax, please take good care of this guy. He's a great representative of your company and an even better person. Thanks again, Lubin. Cheers.

Never been in, and don't intend to due to FALSE ADVERTISING!!…read more They post vehicles on AutoTrader as "One Owner, No Accidents" then CARFAX reveals multiple owners and accidents. Classic sleazeball used car lot.

I don't recommend. The first thing they asked is if I had a trade and like others have said as soon…read moreas they found out i didnt have a trade they were not interested in my business(call next week and maybe we can work somethig out). Trying to mess with the numbers and also tax implications are the reason for this(been audited lately?). I am sure like all the other negative reviews they will have some sort of response to this review but in reality what it comes down to is there are a large number of negative reviews with this place..I recommend to stay away. Just to update: as i stated above they had no interest in my business or building a relationship since i didnt have a trade. The conversarion was litteraly that. Do you have a trade available? No i dont was my answer. There reaponse: call next week and maybe we can work something out. And yes messing with the numbers on a trade in have direct tax implications as a business. I am not upset at all, in fact glad the red flag was thrown so soon. Yelp and other review sites are here for consumers to inform other consumers about the experiance they have had with the business. Mine was not good and as such i am letting other consumers know the experiance I have had. No hate or mean its strictly the experiance..to bad it wasnt better.

I work at a retirement community and assisted a resident in the selling process. We looked at a few…read moreoptions to get an appraisal from Carvana and Carmax. I called Senior Auto Solutions, gave them all the information they needed. They called back with an offer that was more than both appraisals. They came the same day with a check. The resident was pleasantly surprised and just about burst into tears at the amount . She is free of a car payment and had a nest egg for savings. This resident has already shared her experience with other residents and I will be recommending them to other seniors as well.

From the owner: An easy road to selling your vehicle in the Pacific Northwest - sell your car for a fair price…read moretoday. We come to you for a safe, fast and worry free experience.

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

FIVE SOLID STARS…read more Emerald Valley Auto Sales is the best , my review is based on the quality of cars and great customer service, I'm driving my third car bought from them, and all the cars I've bought were in great condition and unlike most used car lots, they tell you everything you need to know about the car,Randy and Robin are wonderful, I was introduced to them by a trusted mechanic ( warren Secord autos) and haven't looked anywhere since..Emerald valley auto sales, are reliable,trustworthy and very friendly.. I feel so lucky to have found them

I read the previous review and have to say, our experience was completely different. We've bought…read morethree cars from Randy and Robin at Emerald Valley over the past several years, because they've been completely great to us. We've also sent several of our friends to them because they've been so easy to work with. (That said, one of the three cars we bought was problematic. A bit of a lemon. Hence the four stars. But they fixed it, and we haven't had any other problems.) We go through cars like other people drink water. We're pretty picky, and grow tired of cars after a year or so. We're getting ready for our annual car swap, and will definitely go see Randy before anyone else. He's got our business.

They are great for selling your old beater that doesn't run, a bit stingy on the price even for…read morecars that are less than 15 years old they only give $300, $200 if you're having it towed. In a pinch though they'll clear that spot in your drive way for the car you thought you'd have time/money to fix but never did. Got it same day and handed me cash, so 5 stars for that alone!

How is a person supposed to figure out if they have parts for a vehicle we're looking for if they…read moredon't answer the phone?

We (Phil Simmons) bought a 1996 Ford F250 4x4 for $4500.00 not including taxes, fees, etc. I think…read morethe total came to somewhere around $5200.00. When we got the truck home, we took it to a local car shop to have it thoroughly checked out. The shocks were shot, and all the fluids were as bad as bad can get. New shocks and all the fluids being replaced plus a general checkup on the truck costs us around $1600.00. We were told by a mechanic at Car Guys that the shocks were fine even though they were all rusted on the outside. What I'm trying to say is that one needs to make sure the vehicle you're interested in buying is thoroughly checked out before you buy. There are no warranties at Car Guys so once you sign all the paperwork and drive off the lot, you're on your own. One thought is bringing a mechanic if you're not a mechanic or take the car/truck to a mechanic while out test driving. Eddie was a very nice person and likeable. Cory seemed nice but was very busy. The cars and trucks are used and most likely picked up at auctions or trades. We learned our lesson because we did not have the truck fully checked out before we bought it. Would we buy from them again? Yes, but we would have the vehicle thoroughly checked out first. Prices seemed pretty good for cars and trucks at Car Guys. Again, check the car/truck out thoroughly before you buy.

We bought a 34' camper from here at the beginning of August of 2021 all was good but I never…read morereceived the title. When I went to DOL to get it taken care of DOL says that the title wasn't transfered to me like he was supposed to do, it doesn't even pop up in Washington's system and now we can't get ahold of him to fix it Update: we got ahold of him, he said he'd mail me the title. I ended up having to drive back up to Kent a week later to get it from him because he "forgot". When I got there to get the title we were informed that the original owner of the camper had sense passed. Cory had yet to put the camper in my name. So here I am, I paid him for the titling fee and now we have to figure out how to go about actually getting it in our names, 6 MONTHS AFTER WE BOUGHT THE CAMPER!!!!!!

Bait and switch. They have cheaper gas but you need to buy a car wash for that price.read more

Good quality wash and a good price! I go there weekly.read more

At all of my visits, I received outstanding customer service. My most recent visit, my license…read moreplate screws somehow fell off in the wash. The manager Sergio took his time to look for it; he gave me two dollars to go buy, new screws; and, he gave me a plate holder to put it my license plate plates. I have never encountered such a professional manager at Brown beer. He was very personable; easy to talk to; and a genuine care for customers. One would think he went above and beyond, but it seems to be the norm for him. Definitely knows how to diffuse a situation. I wasn't even upset, but he went out of his way and I greatly appreciate him!

Great car wash. Easy to self-pay and drive through. Self-dry here…read more Part of the Chevron. Easy to get in and out with some spots for people to dry off their cars or use the vacuums. They offer a discount for being a member for the year.

Mannnnn shout out to these guys!!!! They saved me 700$+…read more Tesla was tryna charge my that for 1 TPMS device I ordered one off Amazon and they installed it for 27$ Made my week!

I jus got my front 2 tires replaced...got 2 used tires...not even 30m goes by me driving off with…read moremy new tires I jus got replaced , I get flat!, I called the business back hoping they wd come to my location and fix the problem, coz I felt like it b only fair of em to take care of it since it happened so fast. The business did not come out to take care of my flat. I was stranded for long period of time thx to this business. I don't recommend this tire shop for anybody, I felt mistreated #upsetcustomer #nothappy #badservice