I needed a car towed from our property early Saturday morning. Josh showed up in a timely manner, was very professional, super nice and did a fantastic job! He may be the best tow-truck operator I've come across! Thanks for being so great, Josh!!!! read more

They stole my car from a place I was allowed to park. Do not recommend. The woman tried to make me get cash because she didn't like my signature? Thieves. read more

Not too long ago I had my truck parked at some apartments, with a registered guest pass approved by the apartment through their app and still had my vehicle towed. When I called their office desk I was told that my charge would be $200 to get my vehicle released and they ended up charging me around $350. When I arrived and showed them my valid guess pass they completely dismissed it. The lady that works at that office was extremely rude, unprofessional, and didn't even care to look at my pass. TERRIBLE customer service. Like how on earth do these kinds of people get hired. read more

I was in need of a towing service early this morning and A&A Wrecking was a great choice. I can only sing songs of praises for Jordan, the despatcher and Alex, the driver. They were very professional and efficient. When I called, the phone rang only a couple of times and Jordan answered and I told him my situation, he asked a few questions, set a price, and said that a tow truck would arrive in approximately 30-40. Alex arrived in 35 minutes, hitched the vehicle up and we were on our way to the dealership. Hesitation will never be a factor in highly recommending A & A Wrecker read more

Used A&A for my motorcycle pick up today. Did the whole process from across the country. within 15 minutes of me calling they had a tow truck heading to my bike. The driver (Joshua Graham) was very professional and helpful. Was slightly more than I wanted to pay but was worth it for the flexibility and great service. 10/10 recommend. read more

DO NOT USE A&A Towing - ILLEGAL PRACTICES AND EXTREME UNPROFESSIONALISM! I had the absolute WORST experience with A&A Towing. They illegally towed my car, and when I called to get it back the same night, the woman on the phone put me on hold until 11:02 PM, only to then tell me that since it was past 11, they "couldn't release it until tomorrow." That's clearly just a tactic to make more money by holding your car for an extra day! So I go in the next day to pick up my car, and what do I find? They charged me for TWO DAYS of storage even though the towing was completely unjustified! As if that wasn't bad enough, I discover they bent my door just to get inside the car. This is breaking and entering, and it's completely unacceptable! These guys will do anything they can to take your money, and their customer service is a joke. If anyone is interested in starting a class action lawsuit against these crooks, count me in! Avoid A&A Towing at all costs. They are thieves and have no respect for the law or people's property. read more

THIS PLACE IS EVIL!!!! Damaged my vehicle and refused to allow me to place tire- prolonged time so I had to pay more fees!!!!!!!! Their goal is to inflict utmost amount of damage and collect more money!!!! VERY RUDE AND UNPROFESSIONAL- ABSOLUTE NIGHTMARE read more

Just moved in. took a 30 minute break and came downstairs to two gone cars pretty messed up

Be cautious of this over aggressive towing firm who lies and fabrics reasons to tow residents vehicles. They will change their story each time caught lying. The correspondence is evasive and the employees intentionally lie as they try to justify the vehicles towed. It's practically a theft ring of vehicles they hold hostage for a ransom. Do not hire or use this company, they have outrageous rates and treat residents unfairly. worst towing firm ever! read more

If you manage an apartment complex you should use a service that provides residents a warning notice and doesn't just let all their tenants get towed for minor errors entering their plates on a typo. This should be criminal. Beware of pissing off tenants like me as I am moving over the Issue and will never sign another lease with anyone who uses this service. read more

We always see their tow trucks on the road, worst drivers. They tailgate and drive ridiculous, the one last night nearly slammed into stopped traffic, they just kept jumping from lane to lane tailgating cars. I can't imagine how they treat people's cars when they aren't around. read more

Terrible company. Lied about time towed, and the price it would cost to release the car to me. I not even arrived at the garage at the time they had said they towed my car. read more

This by far the worst towing services on earth. If you get towed on a weekend, make sure to get a battery charger, food and a blanket to wait outside the doors because they don't want to give you your car back. The phone number to call is 512-670-7578 and press 3 to locate. You will be on hold and you will not speak to a human being. The customer service is a negative 50 and they are a predatory business. read more

A & A Wrecker & Recovery - Lies on how to locate your car and false information. - Roadside Assistance Near Me - Austin, Texas

This place is a joke for customer service. Let's start off by saying I get it, I can only imagine how some rude some people get with having to pay for their car which was towed. Now with that said. The experience I had with a friend recently was very shocking to say the least. My friend is a bit older and wanted to verify what was needed and such. Well he called on speaker as he has trouble hearing at times. The immediate tone and attitude of the female employee was disgusting. She was short and very rude. I could understand maybe blunt but no it was just rude. After the short interaction we knew the time to be there. We pull up and walk up to this tiny little grey building (if you could even call it that) We were in a conversation as we walked up to a set of stairs where I think anyone would walk up. We see a yellow plastic chain across so we understand that it's not to be passed. Just as we turn around we spot a sign under a window. Before we have a chance to tap/ring/knock The window fly's open. The same voice comes busting out. You pay here. We look at her hand as she is tapping with extreme force on the sign. "You see this red arrow? You pay Here." We pay sign whatever papers were needed and she closes the window. My friend is ignoring her and we pick up the conversation. She comes back tells us the gate will open he can go back and pick up the vehicle and we can leave. All In all I hope no one has to ever come to this place to retrieve a car but if you do try not to let the place make your day worse. I feel for that woman. For her to be so abrasive, she must have seen or gone through some stuff. Just a tip maybe it's time for a career change ‍ Don't be rude to people you have yet to interact with. read more

Your driver committed grand theft auto. His license to operate has been expired for a month, you guys really fucked up, and to top it off your employee pocketed the remainder of $240 for a bill of $230.06, also he was very rude to a disabled person, the place doesn't even have handicap accessible booths to speak to employees. The owner needs to contact me about reimbursement of the fee I payed to have my car released, the pocketed tip, the Uber ride there, and possible endangering a disabled person, we're willing to settle, ADA will get involved if not, your call https://www.tdlr.texas.gov/LicenseSearch/SearchResultDetail.asp?1=TOWOPR00045436 read more

A & A Wrecker & Recovery - Roadside Assistance Near Me - Austin, Texas

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vehicle was towed even tho it was registered. Idk why this place is still up and running

Been towed by this company 3 separate occasions for unjustifiable reasons. Never has the world seen such evil as this towing company since Hitler was on earth in the 1940's. Enough said. And if a someone from the company tries to retort on this comment with "good customer service," don't believe them. Good customer service would have included not stealing $300 bucks from me on 3 separate occasions. Suck it, A&A. read more

A&A Wrecker towed my car illegally. I filed for a hearing with the Justice of the Peace and was awarded $299. Tasha Mora, Owner, was given direction to pay however she ignored the order. I am now filing for a lien on their business. This business is as criminal as they come. read more

Worst customer service ever. Took my account down towed my car in the night and acted like it's not registered. Life is Already tight as it is and they put a family in a bind. same car has been fine in the same spot the past entire year and then wake up and this. Desperate for a dollar. read more

Office staff is rude and not helpful. Hung up on me while seeking information. Guess they don't have to be since they already have your car and just waiting for payment as that was all they were interested in apparently. Guy at the pickup was not unfriendly and at least tried to be civil. read more

This towing company is doing some shady stuff For some reason they keep towing my sisters car when She parks in my apartments visitor spot They're stealing from other people as well This is not right read more

A & A Wrecker & Recovery - Clearly it shows visitor parking - Roadside Assistance Near Me - Austin, Texas

I think you have to have the personality of a wet blanket to work for this company. Woke up to this absolute dick trying to dump some broken down car at our house. He said that our address was the address he was given for delivery so he was leaving it no matter what we said. I asked for a name or paperwork to prove any of this and he refused to show any proof that this was true. Then he says that it's been sitting in their garage (lot?) for too long and they need to get rid of it so no matter what he's leaving it. Which is wild to think they just dump cars on random streets that they don't want to deal with anymore. I did see him finally deliver the car to someone else down the street once he was able to use the single brain cell thats bouncing around up there to call the number of the person that gave him the address in the first place. But this dude was about to drop someone else's property without a signature or anything because he didn't want to deal with it. Horrible customer service but that's to be expected by a tow truck driver. read more

They were fined by TDLR back in 2020. I don't know why this place is still in business but hopefully it shuts down and justice will be served soon. read more

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I just can't imagine any company wanting to work with these people. The worse staff imaginable. They are so rude over the phone and even ruder in person. If you have to deal with this company, good luck on having the worse day ever. read more

Absolutely horrible. They don't answer their phones unless you call multiple times, the b i t c h on the phone was exactly that after she hung up after saying "it's not that complicated" after I asked a simple question, and they charged OUTRAGEOUSLY at $229 even though I live and had a right to be where I parked! It's a car rental so I forgot to display the permit that night and it's been there every night for like a month! This is horrible. I'm barely scraping by on two jobs and now I can't even afford to pay rent or anything. This company is wack! Then when I got there she closed the window while I was talking to her, then threw my card on the ground, and said she wasn't going to help me. Why are black people like this read more

predatory service. would not recommend. towed from my residence twice. please note: if a car is parked in a spot before a tow sign is put up, dont tow it. read more

The shadiest, worst towing company. They set up tiny signs saying towing was enforced overnight in a parking lot next to the Lifetime Fitness on Stonelake. This parking lot has been heavily used by gym goers for months. They then went around and towed every single car and charged us $193 each to get it back. Absolutely scummy practices and they refused to negotiate the price or offer payment plans. If you can't afford them conning you, your car is gone. read more

My name is Taylor Gourley and around 9 AM on 6/6/22 my vehicle was illegally towed from 10616 Mellow Meadows, Austin, TX 78759. My condominium, Park West Condos, is having construction being done on the property and my car was towed due to being in the construction zone. However, before being towed a neighbor knocked on my door to let me know I needed to move the vehicle. Upon going out to move the car, one of your tow trucks was preparing to tow the vehicle. I tried to get the Dispatcher's attention that I was prepared to move it by banging on their window, however they continued to ignore me and proceeded with hitching the car and leaving with it. They then proceeded to come back to tow another neighbor's car, and when trying to get their attention they continued to drive past me until he basically almost hit me with the truck. The driver finally rolled down his window, yelled, "call the number," and proceeded to continue to drive toward me and got close enough that I was afraid of being struck by the truck. This behavior was completely unacceptable, the driver almost physically assaulted me with the tow truck and had zero respect for me by blatantly ignoring me. Had this interaction not occurred things may have been different. This interaction has made a severe impact on my emotional well being and my anxiety as someone who has a diagnosed anxiety disorder. Under the Texas Department of Licensing and Registration this was an illegal towing and directly violated my rights. Their website states, "WHAT ARE YOUR RIGHTS? When a tow truck tries to tow your car or after your car has been towed, you have certain rights as the car owner under the law. Your rights: If you return to your car and it is being hooked-up to a tow truck but IT IS NOT FULLY hooked up and ready for towing, you can keep your car WITHOUT paying a CHARGE. You do not need to prove ownership of the car in this instance." TO BE VERY CLEAR, MY CAR WAS NOT HITCHED WHEN I APPROACHED THE TOW TRUCK DRIVER. I have multiple witnesses of the events that occurred. I expect immediate action to take place. If I am not refunded for the towing, I will be filing a formal complaint with the state government and will have legal representation if necessary. I am also looking into pressing formal charges against the tow truck driver who almost hit me. I've requested to talk to a supervisor multiple times but have only been able to receive the customer service email, to which I have not gotten a response from. This is unacceptable and unethical. read more

If there was a way to leave 0 stars. I hope y'all read this. These guys are fucking trash. I live in an apartment complex that has a contract through them. They never tow and their response is shitty at best. They just seem to collect a check for nothing. Oh and fuck the bitch that operates the phone. Die slow and burn in hell read more

S***** service, s***** towing, charged me $500.. pieces of s***.. it's a SCAM ASS COMPANY... makes me wanna start my own towing company so I can start scamming people and committing tax fraud. People here are rude AF, and act sleepy/ think their job is so hard haha. Overall I really hope this business gets shut down. Worse company to deal with ever. Had to wait 4 hours to get my truck back.. was towed for no reason plus they lie. STAY AWAY FROM THIS COMPANY, COMPLETE SCAM ! SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM AND SCAM! ***THAT ONE STAR IS ACTUALLY A NEGATIVE ONE STAR BUT YOU CANT GO INTO THE NEGATIVES... ***SCAM*** read more

I went to take my dog out at 5 am for a walk when I saw a tow truck trying to tow my boyfriend's truck that was parked in front of our apartment. I immediately ran out and tried to ask why his truck was being towed and the man didn't want to roll down his window to talk to me or explain what the issue was. He finally rolled the window down and just kept saying we didn't have a permit and he would have to tow the truck. We've lived here 4 months and had zero issues. Always park in the same spots in front of our place. My boyfriend came out and finally convinced the guy to give us a break so we could talk to the front office when they opened. He was incredibly rude and seemed to just want to make money and didn't want to hear what we had to say. Such awful customer service and only looking for a quick buck. read more

This company is low down and scum of the earth. They put a sticker on my car planning to tow it in 24 hours saying it was parked too bad which was a complete lie. Luckily my friend who lives at the apartment complex I was parked at called me to let me know the situation so I had it towed back to my house. Joke's on you scumbags, what you guys are doing is absolutely illegal and best believe the Better Business Bureau is going to hear about you bottom feeders. I hope you Neanderthals get shut down!!!! read more

Although towing is never a good experience this company is by far the absolute worst! The girl on the phone hung up in my face without be being rude because I called to ask her why someone wasn't present after I gave an hour's notice. I took off of work AND waited outside for over 45 minutes in the sun on someone to show up. All of this is on top of my parking permit indeed being in my car once I retrieved it. My experience was so bad I reported them to TDLR and definitely recommend everyone that has service half as bad as mine to do the same. Horrible! I wish I could give negative stars. read more

Filing a complaint with the TDLR against these crooks. "Customer service" person who wouldn't give me her name hung up on me several times while I tried to gather information about my illegal and unauthorized tow. They tack on extra fees such as the "storage fee" and "impoundment fee". My car was on their lot for about 10 minutes and I was charged $20 for a full day of storage. The impoundment fee can only be added if they perform certain services, which they did not. Details about fees are here: https://www.tdlr.texas.gov/towing/consumerinfo.htm Anyone who has trouble with this immoral and predatory company should file a complaint here: https://www.tdlr.texas.gov/complaints/ComplaintForm.aspx?strRadiobutton=Vehicle%20Towing read more

Ive had very Bad experience with This company their costumer service is the worse the y towed my vehicle 2 times in a 3 day period when i ask explanation they will give it to you and dont give a chance to dispute.. i was park in visitor parking register told then i had proof and still said i had to pay and Charges tole me if i didnt Pay. the Chaefes where going to go up. If someone can help me please i ask what can i do.. i ask for a manager and the person who answers is always the manager the y give you a e mail ád and say the y dont know when will it be respond... read more

Been sitting here for over an HOUR, it's important for YOU to be on time for your pickup, but they don't need to be. They blocked in my vehicle in, and the guy at the counter can't move a truck 6ft, so I can leave. $229.69 later, STILL SITTING, WHILE THEY TAKE ADVANTAGE OF OTHERS.... AFTER, THEY'VE ALREADY TAKEN MY MONEY. read more

They stole the money, the website didn't work, I changed the car's numbers, it didn't work out, they towed my car

Moving into our new apartment and just received our parking pass. Was going out to put it on the car and they had towed it from our inclosed garage. Didn't run the license plate or anything just took the car. We brought our parking permit and explained the situation and they hiked the base charge of $150 to $230. The attendant was either stoned or just woke We will be getting together with our condos board to vote on a new towing company that double checks license plates. Update: the complex had to pay the $230 because these dinguses clearly made a mistake. Don't trust them! read more

My car was towed when it was in my designated parking spot!!!!!!!! Not only do I have to actually pay to get my car out but I'm currently waiting at 6:30am for the "boss to wake up" and respond to my email. read more

It's not fun to have your car towed but towing is a necessary service. The staff is very friendly and helpful. I can't imagine how hard it must be dealing with angry people all of the time. read more