great service. polite driver. Handled through progressive insurance roadside program. Found my…read morecar in a busy HEB parking lot and had it loaded and on the way back before I could make it back from dropping off the family.

Long story short, the alternator on the wife's car quit working, causing the vehicle to die in the…read moremiddle of the road. Within the hour they arrived, and got it on the flatbed. They also got it to the dealership shortly there after for repair. I would use them again.

We took our car there for body work. All four doors opened before taking it in.When we went to pick…read moreit up, everything looked ok, but since my husband was coming down with a cold, he didn't check all the doors to see if they were ok. He assumed everything was alright. He brought it home early in the a.m.In the afternoon I went to get groceries.and when I tried to put the groceries in the passenger rear door, it wouldn't open. My husband took it back and the person in charge told him to call the insurance carrier and file a new claim. WHAT? They did the work, and should at least look at it. This is incompetence at its worst. It was a big inconvenience to us. We called our insurance and after repeated calls, the adjuster told us to take it to Caliber Collision and it got fixed ASAP. Take your body work somewhere else, Caliber is highly recommended

I've been to this location 3 times now and each time experienced great customer service and…read moreassistance. Today I brought in my Civic Type R for some damage caused by an 18 wheeler's tire blowing up in front of me and hitting my front bumper. There wasn't any serious damage to the bumper but there was damage to the front lip. I didn't want to go through insurance for a full bumper replacement and went to classic collision to see if my bumper was salvageable. One of their technicians was able to pop the front lip back into place and for now it looks like there was no damage at all. And they didn't even take my money when I offered to pay for the labor.

I am so thankful for Edward J! He was so incredibly…read morepersonable and professional. A 10/10 in every category! Progressive Insurance is lucky to have partners like Wimberley Towing and Wimberley Towing is lucky to have team members like Edward!

We were traveling to Fredericksburg when our alternator went out late at night, leaving us stranded…read moreand unsure of what to do. We called Wembley Towing, and they arrived within 30 minutes--such a relief! I want to give a special shoutout to Mr. Stephens for his kindness and professionalism. He took the time to not only pick up our vehicle but also made sure my husband and I were safely transported all the way to our destination. In a stressful situation, they truly went above and beyond. Excellent service, quick response time, and genuine care for their customers. I highly recommend Wembley Towing!

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

Harper's hands down saved the day today. We had 3 tow companies: one was a no show, one was too…read morelate, the last one showed up and left our vehicle in the lot, but put delivered. Not one of these companies ever picked up the phone to let us know, I had to find out thru our AirTag in car. Within one hour of calling Harper's, they already had our truck on flatbed and headed to destination and they were in contact entire time. Thank you so much Jon Singer for being an honest reliable driver!!

Harper's was one of the few bright spots in an otherwise bad day for us. My wife was involved in an…read moreunfortunate auto collision that rendered her car undriveable. However, our experience with Harper helped us get through it. They were very quick to the scene. They towed our car from a busy Austin roadway to our residential neighborhood and on to our driveway. (All this through very narrow streets without damaging any cars parked on street.) Our tower (Ballard) was very skilled in getting our car on and off the truck and very courteous throughout. I will most definitely keep the Harper's business card he gave me and use them in the future if I need a tow. I highly, highly, highly recommend Harper's Towing Service.

I wanted them to look at a tire that was losing pressure, Calvin approached me and I explained the…read moresituation and he immediately responded that they would look at it. Jake the mechanic came over, took the tire off examined it and informed me that he could not find any leaks. I went in to Thank Calvin and to find out what I owed them...he smiled and informed me that I owed them nothing..... Great attitude and service. Thank-you, Calvin and Jake.

Yes! I came in with urgent tire issue, they jumped on it and got me back to work in no time at all…read more Thank you very much for the great service I really appreciate it! Ricardo Villalta~ABC San Marcos Inspector/ Satellite Manager 512-845-9970

I needed some body work on my car and got several quotes, including from Matt at Lester's. The car…read moreguy in the family reviewed them and recommended I go with Lester's. The people at Lester's, especially Mike and Matt were knowledgeable and nice. They took great care repairing my car and the price matched the estimate. I highly recommend them.

Just had some minor body repair (front fender dent) done at Lester's and they did a great job! They…read moregot back to me quickly with an estimate; the repair was done right; and the price was reasonable. I was in and out in one day. I had a good experience with them and I believe you will too.

I had my car go to this auto shop to have some body work done through my insurance…read more Even though it took him almost 3 weeks to finish the job. It looked great when I got my vehicle back. But looks can be deceiving. Upon picking up my car I place my truck in the same shop cuz they quoted me what started out as a cheap $300 price. That turned into over $1,000 job. My key does not completely come out of the ignition correctly ever since they've done the job. And about a week after I got my car back because I don't get on the highway too much with my car It took about a week for me to notice it but when they put my tire back on after they fixed the problem with the rim being scraped up from the accident. I've had problems with my alignment which the couple times I got in a hold of someone to report it to them they have completely denied them having any effect in the alignment in my 2020 Kia optima. They barely answer the phones they have shawty workmanship. Do yourself a favor and don't be part of the next headache and find yourself another collision shop because these people will wrap you up in their finger tell you one thing and then next thing you know you're having a list of issues that they will completely deny. I hope you all have a very nice day that read this review and hopefully you'll find another shop that will do a much better job than know what this one did for me.

I just had the most Amazing experience at any business EVER!!! After getting scammed online trying…read moreto buy a bumper out of California... Please don't judge..I am a tad bit gullible sometimes. I decided to stop at a Collision center that I pass every day on my way home not realizing that it use to be the Big 4 salvage Yard. I walked in and the young lady at the front desk was so nice and helpful. She offered me water with a smile which Is perfect for the heat in Austin. I asked for a quote, and got one promptly emailed to me within a couple of hours. The quote was spectacular, Rediculous, and absolutely Perfect for my pockets. ..Way better than the guys on Congress Ave that I got a few months ago..not saying any names. I jumped on this deal really quick. The moment that I said let's do it, The Green light gang went into action. I got updates constantly, true to their word and I was literally told that my bumper would be here 3 days later. My jaw dropped. I delivered the car this morning. Got a call at 5:30 to come pick it up. Same day service! I am so overjoyed with these people. Just an all around perfect experience. Great people. Great Job, Great Price. Please go and experience what I have. I would refer them to everyone. Thank you all at Classic Collision Ralph Ablanedo. Y'all are the ! (Bomb)!