2.5 weeks without a washer, double the time to get a part in that they ordered, and texted me right…read morebefore an appt to confirm but couldn't get a hold of anyone for 90 minutes to know if they were coming.

Best appliance store ever great customer service and everything meet my needs Great workers…read moreeveryone was so nice and the owner helped me pick the best stainless fridge for the lowest price This place is clean and perfect

The technician did not perform a thorough inspection or diagnosis of my Kenmore washing machine. He…read moreonly replaced the agitator dogs (which I had already identified as one potential issue) and left without checking anything else. The machine continued to have the same problems immediately after he left. I called back within an hour to report it was still not working properly. After several follow-up messages, he texted that he would schedule a return visit for either Friday or Monday. I never received any confirmation, follow-up call, or appointment details despite reaching out again. Unfortunately, the service was incomplete, the follow-up was poor, and the issue remains unresolved. I would not recommend this technician or service to anyone and will not use them again.

Highly recommend Mr. Appliance. Tim was prompt and professional, fixed my ignitor issue in my oven…read morein no time. Will definitely use them again.

Hello, so a DTE representative came out, as suggested by your technician that was here yesterday…read more He changed my igniter but the oven still didn't work, your tech said my gas line was clogged. No that wasn't it. The wires behind the top of the stove were chewed by something. Those wires control the oven. Your tech told me my oven and stove had separate gas lines.....that is not correct either and my igniter wasn't bad, so I paid 250 for nothing? My reviews on social media will not be good.

They got me on the same day and had a great price compared to two other companies I called and my…read morepart was installed two days later

The owner and repairman, Shawn, is very trustworthy and kind, and his service prices are very…read moreaffordable. I have always called Carmack for my appliance repairs. We always will. Thank you, Shawn. Mike and Dana.

Sean from Carmack did a wonderful job fixing our dryer. He was very pleasant, helpful and friendly…read more The price was very reasonable for his service and we will definitely be recommending his service to our friends and family when someone has an appliance that breaks again. Thank you!

Do NOT call this guy. he half assed the job…read more got paid, and didn't come back. I have children and was desperate for my fridge to be fixed. he took two weeks and when I told him the freezer and ice machine wasn't working, he said he'd come back and then ghosted us. the money I've lost, the food I've lost, and the headache I've gained isn't worth it. call someone that is a real professional. This one isn't it!

I had two men come out to look at my viking range top. I was told it needed a new part and it had…read moreto be ordered. This was on Feb. 18. I paid for the part and now I get no response. In fact when I called the number on by order form, which was different than the number on the website, I got someone who sounded like they just got out of bed. He said he would check into the order and get back to me. I haven't heard a word.

Steve did a fine job figuring out where our fridge was leaking, getting the needed part, and then…read morereturning to fix it. He came within a couple hours of my call, and returned exactly when he said he would. He was pleasant and put on shoe covers so he wouldn't get the floor dirty. Reasonable price. We would call him again.

Service was punctual. Condenser problem corrected. Then Steve asked if I wanted coils cleaned for…read moreadditional $125. I thought it was part of repair but of course wanted it done. The next morning every time I closed the fridge I heard a rattle I. The back of fridge. I used flashlight to try and bore underneath to see if I could notice anything. The vent was do filled with dust I couldn't see beyond it. I took it off and cleaned within 5 minutes. His explanation was he cleaned everything beyond that point. How could a repairman put a dirty vent back on without telling me it without vacuuming? For this reason I won't call for service again. I hate to think of the fridge overworking because of clogged dust buildup on vent. I never would have noticed had it not been for the rattle. Even though he corrected the problem, I still can't visualize a professional replacing a dirty vent that could have caused a future problem. I would hesitate workmanship on other appliances. JMO

I have had the pleasure of Kenwhirl repairing two appliances over the years and I would highly…read morerecommend them. The service was prompt, friendly, efficient and courteous. They went above and beyond trying to locate a seal for my dishwasher. I was kept informed throughout the entire process.

This company was sent out by DTE to fix a leak in our freezer. They didn't tell me a timeframe…read moreuntil the day of. The guy who came out was here for a few minutes. He said they needed to order a part. No one called to tell me if the part was in. I called after 5 days and they said it was in but that they needed to have the fridge pulled out and unplugged for 24+ hours. I asked if they could have a technician come out and do this before I emptied the entire fridge and freezer. They said no. I had a family member help. I called the company back to tell them they could do the repair and the person told me they didn't see anything in for me. After some more poking around the person said they did have it. They came back and were able to replace the part, after again asking me to leave a full day open. When I told the tech about the situation he said they were busy. It seems to be fixed for now but this company could be more organized. Also a 2 hour time block would be helpful vs staying home all day and not knowing if they would be here morning or afternoon.

He came at the designated timeslot and was done in no time at all. Cleaned up after himself and was…read morea very good technician. I would call Bill and Rod's again if needed!

The Good: I had done…read morea lot of research before I began shopping for a Speed Queen stackable washer-dryer combo. The sales rep was Judy Walker - knowledgeable and helpful without being obsequious. She matched ABC's price, saving me $750. Delivery was on-time - not an easy delivery. A 2nd floor townhouse with a 90-degree turn near the top. Brendon and Shane did the uninstall, haul away and installed the new Speed Queen without complaint. Thank you guys! The Very Bad: Brendon and Shane failed to remove a tie down bracket that prevents the tub from shifting during shipping and delivery. On our first use, there was a terrible metallic grinding sound. The unit shook so vigorously that it walked itself across the floor, then blew the door open and puked water on the floor ... before pulling the electrical cord tight enough to unplug itself. More Good: I called to request service on a Saturday afternoon ... and Scott arrived at 10AM Monday. He pulled the front panel and immediately identified the root cause - failure of the installers to remove the tie down bracket. He inspected the unit and found no damage. Whew!

Great place to find cheap branded appliances and such. Specially to people who likes to look for…read morebargains. We came here to hunt down some top load washers. Anyways, everything is pretty dope, not a lot of selections to choose from, but still is a good bargain price. Didn't really find anything we fancied so we dipped. Why the one star? It's because the employees seem to not care about their patrons. We walked in and none of them even seemed to fix their masks in front of their customers. Not a care in the world, that's referring to every one I saw working the floor that day. All of them with their face masks under their chinni-chin-chin. Just exercising their "FREEDOM" to possibly infect my enclosed space with their lung droplets. This is disgusting,, I never want to get the Corona virus again. But obviously these employees don't care. I'd definitely stay away from this place if you're at high risk. Remember, Jesus does not like liars. Thank you so much for reading my review. I hope this helps with your decision making experience. Enjoy your awesome yelptastic day!

I ordered a fridge online and this store was the one to deliver it. I watched the two delivery men…read moredeeply scratch and dent both my front door and the open-box/like-new fridge. The damage to my front door won't be compensated for because while I submitted photos of the damage, I don't have pictures of my front door before the damage. Who just has pictures of their front door laying around? My home was purchased in excellent condition. And the photos of my damaged fridge don't matter either, that's a corporate issue. Corporate customer care can't do anything I need to speak to the regional manager. The regional manager, surprise surprise, can't be reached. What a trash company... Never again. edit: Management did reach out to me after I wrote this to offer me $100, so that's appreciated and I changed my score from 1 to 2 stars