The technician did not perform a thorough inspection or diagnosis of my Kenmore washing machine. He…read moreonly replaced the agitator dogs (which I had already identified as one potential issue) and left without checking anything else. The machine continued to have the same problems immediately after he left. I called back within an hour to report it was still not working properly. After several follow-up messages, he texted that he would schedule a return visit for either Friday or Monday. I never received any confirmation, follow-up call, or appointment details despite reaching out again. Unfortunately, the service was incomplete, the follow-up was poor, and the issue remains unresolved. I would not recommend this technician or service to anyone and will not use them again.

Highly recommend Mr. Appliance. Tim was prompt and professional, fixed my ignitor issue in my oven…read morein no time. Will definitely use them again.

No call no show. My appointment was confirmed and he was supposed to show up between 10-12. Never…read moreheard from him

My GE front load washer had a small leak from the rear of the machine. I called JP and he came out…read morethe same day. Did some adjustments on the washer and said it was fixed. I used my washer that day and it flooded the room it was in. Called JP back. After 2 months and 3 different parts he said it was fixed. Less than 2 months later the washer started leaking the same way it was before. There were several no calls no show incidents and he was always late when he did show up.

The service tech was good but they refused to pay for the repairs…read more Guy was on time. Respectful

Shawn was absolutely GREAT!!! He identified the problem and replaced the igniter in less than 30…read moreminutes. He called prior to his arrival and was very prompt, courteous, professional and kind! I highly recommend this company!!!

Chip was fast, friendly, clean and really helpful. I asked a lot of questions and he was very…read morearticulate in his answers. In addition to fixing our problem, he checked the rest of our dishwasher to make sure everything was functioning correctly. Also, the experience with scheduling was great. Everyone on the phone was really nice and helpful. I'm very happy with RSI. They will be my first call in the future.

Installed defective parts into a new Speed Queen drywer. I would not use this company.read more

I called yesterday for an appointment and I had a very pleasant young man, Chandler, here. He…read morecalled me before arrival and diagnosed my problem. I am very happy with his performance and price. One year ago, I had a different problem and I called GE, and I was not very happy with their performance. I'm waiting for the part to come in and be installed. So far, so good. Thank you.

They are not to be trusted!! They said it would take 3 to 5…read moredays to get the part but wanted to get paid upfront $300.01 8 days go bye and they would not call me back! So I called my credit card and turned them in! Don't use this company!

Jace put a furnace in on January or February nothing is up to code wood under the furnace, water…read moreheater isn't vented out only furnace and permits weren't pulled i am going to be filing a lawsuit real soon

BUYER BE AWARE!!!…read more Jace came to my house on Labor day Monday which i thought was great because I could not get anyone else to come out on a 90 degree plus day. I went through a few nights of no A/C and was getting desperate. I asked him to diagnose the problem and he confirmed my system was low on refrigerant. He put in what he told me was NU-22 which was compatible with my R-22 system. After about 1/2 hour he gave me the total of 550$. At this point my A/C is still blowing warm air and the recently defrosted evaporator is starting to freeze over. (same condition as before he got there) To this he told me it needs 24-48 hours for the sealer that he put into it to get circulated. I bought his story but would have never had him do it if we were not going to get relief from the heat that night. After over 36 hours of my A/C continuously running I called him and he said my A/C is shot and there is nothing he can do but said if i buy a new A/C he can install it for 700$. I then called a sweet old man that has a business just down the road (was out of town the holiday weekend). He came out right away sniffed the system to verify no leak... checked the compressor pressure and blower fan and filters to determine no other issues to cause the freezing over. He was puzzled and through process of elimination replaced the refrigerant and like magic the A/C started working and within 1/2 hour my house dropped 10 degrees. I had 5 professionals including the people who sell NU-22 say this is a replacement refrigerant but cannot be mixed. I mentioned this to Jace and he said they don't know what they are talking about he does it all the time. After going back and forth he then told me that he really didn't put in NU-22 he put in recovery-22 which from what little I know needs to go into a gray or yellow can and is illegal to re-sell. This was a horrible experience he lied multiple times to me, stole 550$ from me and did not fix the problem, then after agreeing to give me 200$ back to help me pay for the actual repair that fixed the issue he blocked my call and hung up on me after calling from another line. I'm sure he is knowledgeable about some things but he does not stand behind his work, he is not a man of his word and he has no issue with doing shady work and over charging for it. His conscience does not direct his work ethic and I would not recommend him. If this note here will save anyone from what I went through with him then I am glad the Yelp system is doing what its designed to do.

Great Support. Did not service my area, but gave me a ton…read moreof advice on the phone - send me links, walked me through a repair I can do myself. It's the kind of repair guy you want to have - honest, helpful, uncomplicated. Give them a call!

Even though my address is outside of Marshall's service area. He was helpful on the phone and…read morecorrectly diagnosed the issue of my refrigerator not working. He even told me it is not a difficult job. I end up ordering the part and fixed the fridge on my own. I really appreciate Marshall's help.

Just had fridge fixed - now bottom freezer working better and top non freezer area is operating now…read more to keep food. Also got dishwasher advice. Then corrected the connection for new washing machine purchased from Lowes. Would recommend

Professional and fixed our appliance which was a relief since $196 was a lot cheaper than 2k to…read morereplace! I would highly recommend this bus or ss and Brian.