I booked the Motel Montreal on Expedia. The room was advertised as having a partial lake view. When…read moreI checked in at the Motel Montreal, the front desk clerk said to follow her and she walked me to the front desk at the Lake Haven hotel next door. The room she gave me had a view of the parking lot. I indicated the room was advertised as having a partial lake view. She didn't offer anything else except to give the number of a reservation manager. I called and texted that number with no response. The number listed on Expedia was for the Sundowner. I called that number with no response. I ended up turning in the keys and working with Expedia to try to get a refund. Customer service is terrible!

I don't write bad reviews, I just don't and especially not for family owned places but this is…read moresomething different entirely. This place is outdated and not taken care of. Photos are misleading, there was moldy spot on the mattress topper which was just sitting there exposed for us to see when we got there. Carpet hasn't been changed in probably 30 years. Stained beyond belief. Spiders crawling on the walls. Sheets were wrinkled which really made me question how clean they were. We ended up leaving that same day. Normally I would have stuck it out for the two days that we were booked BUT we had our one year old daughter with us and there was NO WAY in hell I'd let her sleep in her pack and play on that disgusting floor. I'm so beyond words disappointed. There's truly no excuse for this sort of negligence of such beautiful property. Parents be warned, pictures are misleading.

I've heard about The Sagamore Resort for years and was excited to finally experience it this past…read moreweekend. Everyone I mentioned it to raved about how wonderful it is, so we arrived with high expectations and lots of anticipation. At check-in we were given a list of activities, which all looked fun -- though we later learned most didn't begin until the following day. Not a big issue, just something to be aware of if you're arriving for a short stay. We stayed in the Hermitage Lodge, and the layout of the room was actually very nice -- a downstairs kitchenette and small living area, with a beautiful loft upstairs featuring a king bed. The only drawback was having just one bathroom. Unfortunately, shortly after arriving, we noticed several ants -- first on the bed in the loft, then in the bathroom, and later in other areas of the room. Given the cold winter weather, it was surprising. We chose to mention it to the front desk the next day. They kindly offered to move us and provided a $70 credit, which we appreciated. Since we only had one night left, we decided not to relocate. At the room rate, we had hoped for a bit more in terms of condition upon arrival. We enjoyed lunch at Caldwell's and dinner at Mr. Brown's Pub, and later at La Bella Vita -- all pleasant experiences (I've reviewed those separately). The property itself is truly beautiful. In the winter, however, many of the scheduled activities and amenities seemed primarily geared toward families with young children. That's perfectly fine -- I've raised two boys, I get it -- but it wasn't quite the "grand" weekend experience we had envisioned. I can absolutely imagine that in the summer, with the stunning views of Lake George and the full range of offerings, this resort feels magical. In the winter, while still lovely, it didn't fully match our expectations for the price point. Overall, it's a beautiful property with kind staff and great dining -- just perhaps better suited to families or a summertime stay.

We just had my daughters 40 th birthday party,30 people,stayed for the weekend activities,the last…read moretime we were here was when she was 5 years old,35 years ago.The place is magical.The staff was more then accommodating.we had a buffet dinner on one of the patios,the food was delicious and the staff was amazing.Great place to bring the family for a weekend getaway I'm sure with a place this large and with so many people,things go wrong ,but not for us every thing went perfectly

Beautiful ski area! Trails are diverse in terms of difficulty; grooming was outstanding. Friendly…read moreemployees, tasty food in the lodge restaurants.

The person who attempted to check me in was one of the worst individuals I have experienced in my…read moretravels and I have traveled the world. He was inefficient, ineffective, and exceptionally rude. The resort itself was enjoyable but the lack of intelligence by the check in clerk at the Ski in out Country Inn was beyond believable.