Lousy company we had an appointment for today for orientation to discuss my needs, and the owner…read morehimself canceled the appointment without discussing it with us they said because they do not provide one day services, but they don't realize we needed it for multiple days not just one day. It was the owner of the company that canceled it. It was his name on the email. I do not recommend this company. They obviously don't care about people that need help. They don't even feel you need an explanation as to why they canceled this company deserves every bad review that they receive.

*NOTE: My updated review is solely for customer service, not the service itself…read more Some weeks after writing my review, I was contacted by both an employee from Oasis as well as the owner Cameron. Both expressed sincere apologies for the missed appointment and explained it was due to simple clerical error. While I have already engaged another in-home care service, it's clear to me that Oasis cares about their reputation and client experience. I appreciated their offers to make the situation right and wanted to reflect their sincere efforts in an updated review.

Great team! Marisol thank you for making things happen. Nurse Roy and Greg are great! Physical…read moretherapy team is great. Especially thank you for caring about and for my dad!

Bright lane has been a blessing for my grandma. She was discharged from the hospital. They couldn't…read morefind a home health to take her because of her insurance. Brightlane was the only company willing to see my grandma regardless of insurance. They sent out a nurse which was really helpful in explaining the process. Heidi and Nicole at the office were amazing. Their nurses, the 3 ladies were awesome. You can tell they love their job. When I tell you they went above and beyond for my grandma is an understatement. They healed out my grandmas wound. Bright lane I am forever grateful with your team. May the lord continue to bless you and companies like you. If I could give you more than 5 stars I would.

I had an upcoming cataract surgery scheduled so I decided to call Visiting Angels in Upland since I…read morelive in Rancho Cucamonga. Bailey came to my residence to evaluate my needs. She helped me fill out the forms needed for setting up my file. I must say Bailey is a very positive representative for Visiting Angels, warm and friendly. We had a few laughs during the visit. Maria C was my caregiver scheduled for my surgery in Colton. She arrived on time and was very kind and attentive throughout the procedure and after. On the second day for my post-op appointment another Maria was scheduled. She also was kind and caring and a pleasure. She helped me with some household tasks and later took me to my appointment in Rancho Cucamonga. So if you are far from family and friends, or they are tied up with their own tasks, go ahead and hire Visiting Angels, who treat you like family.

The Upland Visiting Angels group is professional and reliable. They helped us when my mother was…read morereleased from the hospital and in need of a lot of care. The caretakers are kind, patient and very capable. Over the course of a few months, my mother improved and as her needs changed, the caregivers adapted. We're fortunate that she no longer needs this level of care but if that changes in the future, we will call on V.A. I highly recommend Visiting Angels. They will be there for you when you need them most.

They use to take care of my father-in-law. Their care quality is great. But the office personnel…read moremainly Charlie is very rude. he has no business being in the front office representing this company. She is unwilling to help, and always gave us and I don't care attitude. Very terrible person.

If I could give a ZERO star to the office manager Charlie Lopez I would do so…read more I have tolerated Charlie's rudeness and unprofessionalism only because my father loves his caregiver Mary who happens to be a very compassionate person and whose work ethic is admirable. In Oct 2025 I called Charlie around 11pm to let her know we tested positive for Covid, this way she wouldn't send the caregiver, until we were clear. She said: "I never answer calls at this time, specially if I do not recognize the number! Call during office hours" I literally had to match her tone of voice for her to change hers. In December I called the office to find out if my father's hours had been approved for 2026. Mary, an office worker, said they had been approved and that Mary the caregiver, would resume her schedule after Jan 1st. Which would be on Monday Jan 5th. Well, caregiver never showed up. Charlie's excuse was that we never spoke on a new schedule. I told her, I had done my part when I called her office in December. I told Charlie she should've called me before the year ended instead of leaving me hanging without a caregiver. We ended up taking more than one hour for her to set my father's schedule for EVERY Monday & Thursday. During this time she kept complaining of a new system that was recently installed. I asked her how far would my father's hours go into the year. She said she would call me back to let me know. Guess what? She NEVER called me back. So on Thursday Jan 22nd, again, the caregiver never showed up. I called the office and Charlie said: "Mary called me at 5am to tell me she wasn't scheduled with your dad. I told her not to show up because if you didn't approve the day/hrs she would have to go back home and then we (agency) would have to pay her two hours on our end." To which I replied: "What do you mean, I wouldn't approve the day & hrs? We had established an all Monday & Thursday schedule remember? I cannot have these no-show's happening. I leave my home thinking Mary will be there to help my mom care for my father (who is bedridden, late stages of dementia, Parkinson's, HBP, etc) and I came home to find out Mary never showed up!" Once again I had to match her tone of voice! I told Charlie that this was very unprofessional of her. You have already left me without a caregiver twice (without any notice). I made it clear to Charlie that I had no issue if she called me at 3am, 5am or at any time for that matter, when it's concerning my father's care. She straight up responded with a rude tone saying: "I am not calling anyone at that time! We don't want anyone who is unhappy to be with us, so find another agency!" I said Ok. Then, right away she replied: "I am removing all of Mary's hours and giving them to a different client!" I said: "Wait, let me first find another agency that way my father is not left without services" Her answer to this request was: "I'm not going to be waiting for you to call me back. I am removing Mary's hours!" I said ok then, now I need you to give me corporate's number because I need to file a complaint. She mentioned they are privately owned. I asked her to give me the name & number to whoever was her higher up. She said: " I am the manager of this office. There isn't anyone higher than me!" Are you the owner, I asked. To which she answered No. Long story short she said if I wanted to complain to go online and do it there. So, here I am following her instructions. People like Charlie think that they cannot be touched. They abuse their position. Besides this complaint I have also filed a grievance report through my father's insurance. I must admit that the following morning Mary the office employee called me to see if she could fix the incident that had happened with Charlie. In this case, she said, that I would be dealing directly with her and not with Charlie, but just to know there is a chance Charlie will answer the phone, that is enough to decline Mary's offer. There comes a point where enough is enough. I have now found another agency which is going above and beyond to help us out. I'm glad I don't have to deal with Charlie's unprofessionalism and her rudeness. If this review was regarding Mary the office worker and Mary my father's caregiver I would have given Comfort Keepers more than Five Stars, if possible. Oh, Charlie did tell me, that she would relate my comments to the owner. If she did I hope it was the way things really happened and not her version. I'm glad that offices tend to record their conversations for training purposes or whatever the reason may be, this way the owner will know what kind of manager he has running his agency. An agency that is supposed to to look out for the well being of the elderly population and not put them in danger of being left alone due to an incompetent, rude and unprofessional person like Charlie.

My mom was released from the hospital after a fall and Optima Care was assigned as her home health…read morecare provider. A nurse arrived the next day...perfect! All downhill from there. After many phone calls to Optima Care, a physical therapist finally came out 8 days later. It took 12 days for an occupational therapist to come out. So much wasted time. We also ordered a bunch of medical supplies that were needed. They never arrived even after countless calls and promises that they would look into and get back to us. They never got back to us. It's been over 5 weeks and still no supplies. We ended up buying many of the necessary supplies on Amazon. The only reason I am given 2 stars and not 1 star is because the nurse was great. The second physical therapist (the first physical therapist was terrible) and the occupational therapist were also great once they finally came. I would not recommend this company. UPDATE: it's now been 8 weeks and still no medical supplies. How is this company still in business?

Awesome caregivers that cared for my father here visiting from out of state. The nurse-Ashley that…read morechanged his catheter most professionally and always called to follow up. Amanda the PT aide was timely and pleasant- had a gentle way of encouragement. To Erica and Abby at the office were so helpful and friendly. Appreciated their kindness-thank you. See ya in the fall/winter.

I don't know how reviews are more than one star for this agency. The people sent were very…read moreunfamiliar with senior care, feel asleep, on their phones, and not in the right field.It was a nightmare. Now working with another agency validated my thoughts of this one and I should have left sooner. The office staff were rude along with the manager.

When the time came to get my mom some help, I was very nervous about how she would handle it. I…read morefound Right at Home through A Place for Mom, and from my first interaction with their coordinator, I began to feel more at ease. She took the time to learn about my mom, her interests, and her needs. She matched my mom with a caregiver who was exactly who my mom needed. It has been nearly 8 months now, and the office staff has been responsive and helpful in navigating insurance and billing, scheduling and care, all with professionalism and good cheer. My mom's caregiver is invaluable to us all. My family is doing better because of Right at Home. And my mom's outlook has improved through the support and company of this wonderful caregiver.

That's wonderful to hear! Senior Helpers has a strong reputation for providing compassionate care…read moreand support. It's reassuring to know they are responsive and truly dedicated to helping seniors.

We had a large agency back out of my Dad's care due to a scheduling conflict. We called Synergy…read moreHomeCare in Upland for my Dad. The office staff were very professional and the caregivers were so great with him. My Dad looked forward to the caregivers company daily. We are so grateful to this agency.

Un trained caregivers overcharging no transparency not given original application with forged…read moresignatures no weekly sign off sheets Understaffed sends out whomever walks thru their doors and unqualified for the care needed Do not recommend or use this company too many others with higher standards and honesty available

VNA Hospice has been an incredible blessing to our family. Every team member has shown compassion,…read moreprofessionalism, and genuine care. Sabrina RNBianca, Monique, and Steeve have each gone above and beyond, bringing comfort, support, and peace during this difficult time. We are also so grateful for all the substitute staff who have visited our home -- every single one has been amazing. We truly appreciate this wonderful team and highly recommend VNA Hospice for their exceptional care.

So far what we are receiving versus what we were promised are two different things. They sent my…read morewife home without all of the equipment, meds that we had discussed and now they are waffling on nursing care. I was told I'd have a nurse everyday and now I'm hearing different. It's day two but so far I'd say "Buyer beware"

Care quality, knowledge, thorough ,office experience,supportive staff, punctuality, comprehensiveread more

Everyone so kind when we need something to get it done in a timely manner. A flexible with…read morescheduling an appointments.