What a great experience! Dan, the owner, came to our house to fix our refrigerator. Not only did…read morewe receive an extremely fair price, he explained every step of the process and couldn't have been nicer. The refrigerator works as good as ever.

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

Tyler was Great. The previous repair company told me the whole unit needs to be replaced and then…read morewe contacted Tyler for second opinion. Tyler got it fixed within few minutes and saved me a lot of money. Definitely Recommend!

Tyler Booker is the most pleasant and honest person I have ever had the pleasure of doing business…read morewith when it comes to appliance repair. He responds quickly. My refrigerator/freezer went out. To get it running again, he first told me how I could troubleshoot it. Because I wasn't strong enough to pull it away from the wall, I asked him to come out. He was kind and listened closely to my concerns. He did not try to sell me parts or additional labor. Although no appliance lasts forever, I am feeling more confident that mine will give me many more years. Thank you, Tyler.

Anvar, the technician who worked on our washer was excellent. He was very knowledgeable and…read morefriendly. It took him no time at all to diagnose and replace the drain pump. He left the laundry room clean and was accommodating with multiple ways to pay for service. The price was as expected. He is in my contacts now for appliance repairs. Thank you Anvar, it was nice meeting you.

I don't know what more I could ask for in a service situation…read more I submitted a Yelp request for service on my Maytag dryer that wasn't heating up so 6 service professionals respond, but SMA was able to do same day service and work with my schedule. The technician arrived on time, looked at my issue and repaired the dryer with parts he had with him. The price was comparable to other service quotes , without an upcharge for same day service. Does it get any better than this? I will be using SMA for any future service needs.

I was in search of a local service to evaluate and repair a 12 year old LG dryer that was running…read morebut not heating. Mark answered my call, answered my questions and was very articulate and professional. Based on the information I provided, he shared insight regarding what he thought the problem might be (faulty thermostat or igniter). The next day he came and expertly evaluated and replaced the igniter. He was not only professional, he was transparent and showed us exactly what he was replacing and demonstrated the before and after so we understood. I would confidently recommend Ricci Washer & Dryer.

The technician showed up and gave us Good service and was very informative. He provided the service…read morewe requested and at a good price. These business is o e I'll use again.

I'm not a man of many words I do recommend. This company for all your appliance repairsread more

This business absolutely sucks! had a guy come out to see what was wrong with my Samsung dryer. I…read morecould not be home so my mom was home and they told her it needed a motor... something didnt sound right it less than 3 years old they wanted 1/2 upfront (260.00) now they said if i go with the work they waive the 79.00 charge ... which they just throw in the price... so i am looking at a 600.00 work plus part. AND AND to boot they only were giving me 30 day warranty on probably a refurbished motor ......( anyone who gives you 30 day warranty is not confident in their own work ) .... nope ! so i call Ricci Washer and Dryer service ,Mark ( owner and operator) came out and was amazing said it was a thermal fuse NOT a motor. SO i ended up paying 250. i know i over paid a bit but I would rather give it to a guy for his business than these crooks. but wait it gets better so I stopped payment on the check and i called A+ to pay the stupid 79.00 trip charge. they send me the link via text i pay it and i get a confirmation number that i paid it ..... everyday since the PAYMENT (Aug 4th ) they have sent me text messages with an "outstanding invoice". I called yesterday to tell them listen stop sending me this crap. spoke to maria and she said she sees the payment and there must be a glitch in the system i said that not my problem she tells me to "chill... chill" that flew me to the moon. i flip out on her and she tells me to block them so i dont get text anymore. wait what ?! So not only their techs have no clue what they are doing, none of them speak english, and and they (Maria) completely unprofessional telling customers to "chill.. chill" then she tells me to have a blessed day bullshit... she need the lord ! oh and by the way if anyone would like to call Ricci washer and dryer plesae call 815-690-7384!you willl not regret it ! however, you will if you call A+ Appliance !!!

Ben is always the consummate professional sprinkled with a little dose of humor. Always does a…read moregreat job, highly recommend!

Nice enough guy but make sure you ask about the call out fee to just take a look at the problem…read more He said that he only uses OEM parts and since they weren't available, he did not fix the refrigerator. He only spent a few minutes trying to find parts. I found the parts online and wound up fixing it myself.

Timely, professional and fair price. Dryer had no heat…read more Texted the business on Sunday night and Kris was at my house Monday morning fixing the dryer. Was highly professional and knowledgeable. Cleaned inside of the dryer mess after years of running. Fair price for the fix. Would recommend and use again for appliances. Keep business local and Kris lives in the area.

I've called Kris for help with both a dryer and a washer, and each time he quickly diagnosed the…read moreproblem, provided a cost-effective solution, and took the time to explain the cause. It's clear he values both quality workmanship and customer understanding. I trust Kris to be an expert in his field, honest in his recommendations, and fair in his pricing.

My initial review was a week ago that blasted the company for poor service and failure to rectify…read morethe issue. Since my review was posted, A Plus Appliance has contacted me to refund the money paid for the issue with my dryer. Even though it was 2 months after the initial sercice date, I appreciate the matter if finally settled. Use them at your own risk.

I called A+ in to diagnose a washing machine that leaked on drain cycle - They arrive right on…read moretime and found the problem VERY quickly - GREAT SERVICE. Will use them again!

I agree with Jennifer above. These guys have many aliases, if that is what you want to call it…read more They are known as Fox Valley Appliance and Oswego Appliance Service. I called Oswego Appliance Service but got a receipt for Fox Valley Appliance. The numbers they have are (630)554-5545, (630) 907-0903, (630)896-3300. I will be asking for my money back (probably won't get it) from the so called appliance repair experts. My refrigerator was no longer cooling and I had ice forming on the inside of the freezer section. Not only did they take my money ($135 for weekend/emergency service) but did nothing but tell me to unplug and defrost which he could have done over the phone. He said he couldn't work on it because the control board where the defrost circuit would be is in the back of the fridge and I have to defrost first. Fine. Ok. But couldn't he have told me that over the phone? Whatever... Where this get's bad and where I get upset is when I kept asking what it could be that causes the clicking at the top-front of my fridge and if it could be tied to the defrosting issue I'm having. I was told that I wasn't correct in where I was hearing the noise, and that it was the overload relay at the back of the fridge I was hearing. I argued that the noise wasn't coming from the back of the fridge and that I knew what the overload relay sounds like when there are issue since I've had it replaced twice. So, for the second time (first time by Amco Appliance) I was dismissed as I didn't know what I was talking about... :/ When they called me back they stated that I needed a control board that would cost me $200 and it would cost me $120/hr in labor. Whoa!!! Now I'm thinking that I should just buy new since my fridge is 10 yrs. old. Luckily I didn't. Why? Because I decided something wasn't right with what these so called experts where telling me. I looked up my fridge at searspartsdirect.com and found that my Kenmore has NO circuit board of any kind at the back of the fridge. I took a close look at what they call the 'controls' section which is at the top-front of the fridge and guess what. Yep! there is a little circuit board in there with a relay that is called the Defrost Timer. Huh? Ya think it MIGHT have something to do with what was wrong with my fridge? The service guy obviously didn't think so! I bought that part for $81.68 + S&H for a total of $101, NOT $200! I don't know what kinda scam they were trying to pull here. They had the same model number I have. Needless to say my fridge is working now with out their help though they have $135 of my money. Luckily I wasn't so stupid to listen to them.

Be aware, this place is a scam. You will notice that when you do a search for their company name,…read morethere are multiple Fox Valley Appliances listed with different addresses and different phone numbers. They all go to the same guy, (the repair tech). I then noticed that the repair tech wrote a 5 star reviews for his own service on both companies; he is trying to improve his poor ratings so he can continue on scamming people. I hope this review saves you money, as I had to learn the hard way.