2 minutes! You charged me $89 to say that my washer needed to be replaced. You would gain more customers if you just said you need to replace it. No charge. $89! read more

Appliance Rescue came to my house to repair a dishwasher. Two men came in, pushed a button, said i needed a new 400 dollar control panel and left. charged me about 100 dollars. Sears came out today and fixed my dishwasher. For 100 dollars. SCAM service. Do not use. read more

A friend referred me to ARS. They are very professional and prompt. Pricing is fair. Service team was very friendly and knowledgeable. I would definitely recommend them to others. read more

I will most certainly be using this service again, if I have another home appliance break or try to kill me. These guys scheduled a prompt visit, came out and diagnosed the internal gas leak in my dryer, and had the report and estimate to me in a whole 36 hours. The technician did a great job writing up the diagnosis report, and the clerk gave me an itemized invoice so that I could send the bill to my home warranty. They did such a good job that everything was covered! You really can't ask for better service. 5-stars! read more

I found them on the internet and used their 5 star rating impressive and was I glad I did. I had a leak from my refrig and set up a appointment for 10 am and they arrived on schedule. It took them about two minutes to find the problem and fixed it immediately. They could have got me good but I ended paying only $129 which was unbelievable. They were two great people(father and trainee son) and I highly, highly recommend them for their knowledge , professionalism and honesty. read more

First time using Alliance Rescue. Prompt, Clean, Courteous service. Answered all my question in a professional manner. I will certainly be using them in the future and will share my experience with friends and neighbor. Thank you. read more

Great, impeccable service. My family has an old Coca-Cola rare soda cooler which had a broken motor and needed a coolant charge. We called roughly 10 different places which we felt would deal with this type of work - pretty much all of them either declined, said "they couldn't do this type of stuff", or just never called back. ARS called us back and quoted us an estimate, and even came down a few dollars for us. Within a day, they came out and spent an impeccable 1-2 hours slowly fixing our cooler to its proper working condition. We can't thank them enough, and highly recommend them if you have any similar types of needs dealing with refrigerators, antique type stuff, or any other general appliance issue. read more

I have lived in my Naperville for over ten years. I've called Appliance Rescue for repairing my dishwasher, stove and recently (today) they just finished repairing my washing machine. Every time they've been prompt, very helpful in explaining the issues and resolving them very quickly. In both cases, parts needed to be ordered but the turnaround time was more than reasonable. Their pricing is very fair and competitive. I have zero hesitation in recommending this company for any home appliance repair needs. read more

Luis was awesome. He gave us a few options when it came to repairing/replacing our clothes washer. We ended up purchasing a new washer, one that he recommended. The service fee was reasonable, too, compared to other companies. I'll definitely call them again when my appliances act up. read more

I cannot rate this company high enough! When I was at my wit's end with a broken refrigerator that one repairman said he couldn't fix, then a different company that didn't show up, Appliance Rescue came when they said they would, ordered parts and returned quickly. From beginning to end, they were professional and excellent in all they did! read more

I would give zero stars if I could. I have American Home Shield warranty on our rental unit and had a problem with my tenant's clothes washer in February. Appliance Rescue was sent out and the washer needed a part, they ordered it, and the next week came back out to repair. The guys were nice and friendly, came on time, seemed to do a good job. Then came April. The washer did the same thing. I called AHS again, and they set me up with Appliance Rescue again. The technician was over an hour late past the four hour window, and spent five minutes in her basement. He came up and said that they had put too much money into this washer as it was and that he would have to call for a second opinion and they would probably have to scrap it. Meanwhile her clothes had been locked in there over a week. He gave no other information, like how long it might take, or what steps would be next. I called Appliance Rescue and left a message to see what came next and how long it would take. No one called me back. The next thing that happened, was someone from AHS left a voice mail for my husband saying the technician said there was water and cat urine on the floor and it was a biohazard situation and it would need to be cleaned up before they would come back. What???? Of course there was water on the floor, the washer was broken. There was no cat urine. I know you were over an hour late past the four hour window given, and you probably had customers that weren't warranty repeats. I called Appliance Rescue again to find out what on earth was going on, left a message, and no one called me back again. I called AHS back and asked for a different company to come out. Sears was out this morning at 8:00 a.m. sharp, and was able to fix the washer with no issues. After the first service call, I thought very highly of Appliance Rescue, but if there was truly cat urine and a bio hazard situation, you tell a young lady a lie, that you need to scrap the washer? You can answer this with some more lies, but your first servicemen did not have an issue, and neither did Sears. I guess if you're a full paying customer you get preference, and since this was a repeat call and you weren't being paid again, it was easier to make up a disgusting lie than to actually do your job. read more

I finally found a very responsive. Respectful, honest and really knowledgeable appliance repair company. Hats off also to the customer service team!! read more

Truly amazing service, professionals at new exactly what they were doing with my Uline beverage cooler, a very fair and reasonable price and I got it fixed right away. Thank you so much for also taking care of my mom's Samsung dryer. These guys are amazing and they are the only people I'll call for appliance service. read more

Pleasant phone person Reasonable hourly rate Arrived during the promised window Professional repair person Quick and the dishwasher is running read more

Rescue as part of the name of this company is PERFECT! Appliance Rescue Service came to my rescue when ABT (where I bought my GE Profile fridge) scheduled me for service today - four days after my call to them. Then ABT called today to tell me they would be here for the repair between 5-7pm. Really? I need my fridge repaired ASAP because I am having guests stay at my home starting Saturday. So I searched Yelp, found this company and based on the reviews called them. Rachel returned my phone call right away and scheduled me for an appointment a few hours later. Fernando and Eric came ahead of schedule AND had the good sense to stop and get some parts just in case they needed them. I had given my model number when scheduling the appointment and so glad I did. Fernando and Eric were able to repair my fridge on the spot because of their advanced planning. They were professional and as nice as can be. They even covered their shoes upon entering my home. From the phone call with Rachel to the repair of my fridge by Fernando and Eric, it was the best experience. I couldn't be more grateful that they rescued me so I can now have a working fridge for my guests. I highly recommend them! I have investment properties in Oswego and will definitely be doing business with them and building a business relationship with this company. read more

Oscar was very professional and showed up on time to do the repairs we needed. Would definitely recommend them!

Appliance Rescue Service is the best appliance repair company I have ever used. Service is exactly what they deliver! Rachel worked with me to get the repair scheduled. At MY convenience, not "Take it or leave it, this is when we will be in the area." The techs are excellent! They know their job, they are on time, and the pricing is very fair. They even came back to fix an issue that was not caused by them, and refused to charge me. I have used them in the past, and each time they are excellent. If you need an appliance worked on, please do yourself a favor and call them. They are simply the best! Marianne D, Yorkville read more

Both ovens of our Maytag Gemini range would not start. Called them on a Monday and by the next day their tech Oscar had it figured out and had the right parts installed working all within an our at a fair price. read more

Very pleased with the professional service and attention to detail. Our technician was friendly and very knowledgeable. The scheduling was pleasant, prompt, and painless. Fernando showed up as promised in the suggested time window. Should I need something else repaired they will be my first and only call! Highly recommended! read more

Fernando came and professionally changed our washer door gasket. He was patient, courteous, friendly, thorough and professional. From the time of the call to repair was quick and entire experience was pleasant. Will definitely use their services on another appliance repair. read more

Very responsive people, very courteous, fixed our microwave, Teo was very professional, competent. Highly recommend. Why get a new microwave to throw in landfill when you can repair. read more

Called late on a Friday. Got an appt for first thing Tues morning which was reasonable. Repair guy called 15 minutes before he arrived which is always appreciated so I can put my dog away. He quickly figured out the problem with my Samsung refrigerator and defrosted my iced over problem. Was a reasonable price and I would recommend them. read more

We live in Wildwood South in Sandwich and purchased a new dishwasher from Home Depot. They were supposed install the dishwasher but because we had plastic pipes, they would not install. I have used Appliance Rescue for other issues so I called about the install. They came out within 1 day and found that the fitting they had did not fit. This was on Friday. They went to Naperville to get the correct fitting and the following Tuesday my dishwasher was installed. The fitting was $15.00 and the install was $155. It was a little more than Home Depost cost but they wouldn't do it anyway. I am super pleased with the service! read more

After being without a dryer for a few days, I saw the AR truck in the neighborhood and inquired about the cost of repair. I was skeptical at first, bc there are many "appliance" company's that claims they do all types of repairs but can not. After paying another company to come out and tell me that they couldn't fix it after an hour of labor, I decided to give AR a try. Appliance Rescue was very prompt in their arrival, diagnosis and repair. Fernando was able to tell me what the problem was within 5-10 minutes and had it completely repaired within 15 minutes. I highly recommend ! Very professional and knowledgeable and reasonable prices! read more

Very professional, explained all work prior to beginning. Came on time and completed all work to exceed expectations. Highly recommend! Refrigerator was not cooling and potential lost of produce, price was more than competitive and they meet our quick timeframe. read more

Great service! I called Appliance Rescue for a problem I was having with my dryer. It wasn't getting hot. Louis came out and within 15 minutes he diagnosed and fixed the issue. He was super knowledgeable and we plan to call in the near future for other appliances to be fixed. read more

Outstanding service! The owner came to my home on a Saturday (his day off) to replace a part in my fridge so that I wouldn't go all weekend without a working fridge. Service was top notch from both technicians that had been at my home, and also the receptionist for the company when I called to make the appointment. Fernando even asked for a rag to wipe down my freezer since he had taken everything out to get to the part he said he'd like to clean it for me. Who does that?! Talk about service! I will never use another company again for any appliance repair. Can't recommend them enough! read more

As a long-time customer, I was disappointed that when I called for service for my garbage disposal, they didn't suggest I try the reset switch (which I didn't realize it had) before sending a tech to do it for $89. read more

Fernando is a true professional!! Did an awesome job, easy to work with, polite. I wish all service people are like this. Thank you and I'll definitely call you next time we need appliance work done. read more

Reliable, honest and affordable- that is what you can expect when you contact Appliance Rescue.

Great service! Friendly, knowledgable and responsible. I used them through American Home Shield insurance. They kept me informed of the process and status of my claim. read more

This company contacted me in reply to my inquiry. Rachel contacted me first, and then Fernando called me later the same day. He came out within 24 hours of my first contact with them. They were both very professional, and their follow through was excellent. He called before he came over (as requested,) and was here within the two hour window he said he would arrive. He evaluated the problem with my front loading washer, fixed it quickly, and was thorough in his explanations of what was going on. A less honest individual could have easily recommend I buy the new part in question (which I did not need.) He would have made more money that way, but by treating me honestly he has a customer for life. I highly endorse Fernando and his company Appliance Rescue. Integrity and honesty go a long way with me, and these folks have both in abundance. read more

Only repair service you will ever need, I have used this company for years. Honest, courteous, prompt service, and reasonable in pricing. Just a great small business to support. If you need repair of any of your household appliances CALL THIS COMPANY! You will be so glad you did! read more

Fernando and Appliance Rescue are an outstanding and trustworthy local business. I called them about a broken dishwasher on the recommendation of a friend from work. Not only did Fernando make time to come over on the weekend, but he was very HONEST even when it didn't benefit him the most. It turned out that their was a LOT wrong with the dishwasher. Instead of charging for an expensive repair, he honestly told us that it might be better to buy new. He charged a VERY reasonable rate for coming to look at it on a Saturday, then shocked me when he offered to apply that fee toward the instillation of our new dishwasher since he hadn't been able to fix it (which was purchased from Home Depot). This was MORE than fair, I was impressed. Prompt, courteous, reasonable rates, and HONEST... I highly recommend this company. I'm hoping nothing else breaks at our house, but Appliance Rescue is our "go to" from now on. read more