I switched from the Kalamazoo location to this location a couple of years ago and was AMAZED at how…read morethe staff at this location goes the extra mile for their customers! Not just my annual service and pickup, but this year I hit a stick and the mower stopped working. I have a large area to mow and the grass grows tall and fast, so when I called in a panic because I was worried I'd get a ticket for tall grass, they came right away! Not only that, but they picked my tractor up at 8AM and brought it back at NOON the same day! They also troubleshot a problem I was having with the clevis on my cart bending and attached a new part in a different configuration so it would hopefully prevent any further issues. Jim and Don are the nicest guys and I always have pleasant conversations with them. It seems to honestly make them happy to give such great service and I am not exaggerating when I say they go above and beyond to make sure they can do all they can for you. Jim even said he'd have mown the lawn if he'd had the time today! I cannot recommend them enough and am so thankful the Kalamazoo location was too full to take me a couple of years ago, because paying a little extra for the pickup/dropoff to Plainwell isn't that much more and totally worth it! I am hoping to purchase a home generator at some point and this will be the business I call first!

Best John Deere dealer . I have been customer of Steensma for fifty years . Honest family always…read morebeen great .

This place is an 'Authorized ECHO' dealership. This place…read moresells ECHO power tools, parts, etc. This place services ECHO power tools, though apparently not very well. This place services ECHO power tools while they are under the NATION-WIDE 5-Year warranty - BUT ONLY IF YOU BUY IT FROM THEM!? Note: I bought my chainsaw from another 'Authorized ECHO' dealership 190 miles away. I took my chainsaw to Extreme Power Equipment for an issue under warranty. One week later it was done. I picked it up and about 1/2 cord into cutting it had the same issue (i.e., NOT FIXED) I took it back in, I was immediately told that because I did not buy it there - they could not service it under warranty because they don't get enough payment back from ECHO. Note: not sure if this a 'special' ECHO issue, or the fact that nobody get's paid what they think they should on warranty work. (i.e., talk to any/every car dealership since warranties were invented). I tried to use the analogy/example of "If you bought a Ford in Kalamazoo and it broke down under warranty in Detroit - would you accept the Ford dealership there telling you - sorry, can't work on it - you have to take it back across the state to where you bought it?" OF COURSE NOT, THAT WOULD BE RIDICULOUS/UNACCEPTABLE!! But THAT'S EXACTLY what Extreme Power Equipment's policy is. I told them I was not in a rush, if they had other 'actual customer' work to complete 1st - that's OK and perfectly acceptable by me. That was like talking to a dead stump. I had unpleasant words with the Owner, and as I was walking out - he threw me out of the shop. I immediately went to another local 'Authorized ECHO' dealership and they accepted it with no questions asked; NO "Did you buy it from us?". I also contacted ECHO and reported Extreme Power Equipment. They were troubled by my experience with one of their 'Authorized ECHO' dealerships, quoting "It does not matter where you buy it, ANY 'Authorized ECHO' dealership is required to accept and complete warranty repairs. They wrote up an incident report and number on them and my chainsaw, and told me ECHO and this other 'Authorized ECHO' dealership across town would take care of it. Hope so - I still have 2.5 years left on my 5 year warranty. Conclusion: Avoid Extreme Power Equipment - even if you do buy from them; they couldn't fix the simple issue the 1st time (assuming they even tried), before they decided to not do further warranty work after that. It will be interesting to see if this outstanding customer service model works well for them going forward - as whatever short-fall they were complaining about re: warranty work will pale in comparison to the lost business my word of mouth may cause. Pretty simple concept this owner somehow fails to understand - a happy customer is a free walking advertisement for years.

Best service in town! Tim and his crew Derek know their stuff. They are knowledgeable and friendly…read moreat the same time. Happy to do business with this company.

very rude, my husband gave them a call to asked about repairing a backpack leaf blower. The guy who…read moreanswered the phone was so rude and nasty. told my husband in a sharp and nasty tone that they were backed up and it would be at least three weeks but if he "wanted to he could drop it off" and literally hung up in his face. we've used them once before and had a decent experience with them but if this is the way the talk to customers over the phone, I would never give them business again and definitely wouldn't recommend them. hope they do better in the future.

Made my first visit to Denny's Sawcrib this morning. Denny is an awesome guy and was extremely…read morehelpful. I purchased my first chainsaw from him today, a lightly used STIHL, and I can't wait to use it. He mentioned that he has been in business at that location (in the Edison Neighborhood!!!) since 1981. I'm proud to be a customer and grateful for his commitment to Kalamazoo. Please shop here!!!

This is a really cool Ace Hardware!…read more LOCATION: It is on S. Boltwood St. in Hastings, MI, just minutes from I guess you would say downtown Hastings?? I was there on 5/30/2015 at around 5:00ish. STAFF: WOW, there are a lot of staff working today! Most are older but they are all very eager to help if you need it. A+++ for customer service! STORE: Very neat entrance, clean, well organized, tons of different items. Bathrooms are on the east side of the building very close to the entrance :). The prices are good or bad depending on what you are looking for. I like this store.

Everything is overpriced. The most overpriced store in Hastings. Trying to put clearance stickers…read moreon things but still more expensive than the original price is an absolute joke. Im not buying winter gloves in the middle of summer for $25 dollars full price but with an clearance tag at $25 lol. Or a grill cover that costs $30 new only on clearance for $40 dollars. " absolute exploiting

There is a lot of competition for your business when it comes to lawncare equipment. Big box stores…read morecarry everything you need at competative pricing, but no servicing... Other Lawn & Garden stores offer competative pricing as well, but poor to mediocre customer service. The main thing to me is customer service. At the end of the day, it's the only thing businesses have to offer to set them apart from everone else. It's what doing business is all about. And Joe's has been terrific I bought my lawn tractor from Joe's, and I have it serviced every year. They're fair and knowledgable, responsible and prompt. And, its a locally owned company. I highly recommend doing business there.

I took my riding mower to a place in Goshen and paid close to $300. When I tried to mow right…read moreafter picking it up it would not run. I took it back and they tried to say it was my fault it didn't run. Took it to a place in Elkhart and they said it wasn't worth servicing and tried to sell me a new one. When I told them i didn't want a new mower they said they would repair it. After another $300 dollars it only ran marginally better. After a recommendation from a friend I took it to Joe's. Joe got it running great and 100 times better the others and for only $118,00. I will drive the extra miles for the great work and customer service of Joe's Engine. He is a honest man. Not many places like this anymore.