Today I had a very disappointing experience at this nail salon, a place I've frequented for the…read morelast two years and where I've often spent hundreds of dollars at a time. I came in for a simple eyebrow wax and was assisted by a woman who is often at the front desk. Before we even started, I showed her a photo of my eyebrows from a previous appointment and explained that it was the exact look I wanted. Instead of listening, she immediately told me, "No, you don't want them too thin." That response caught me off guard because they are my eyebrows and the photo I showed her was literally a previous result that I was happy with. Rather than listening to my preferences, she repeatedly told me what she thought I wanted and seemed annoyed whenever I tried to explain otherwise. As I continued trying to communicate the look I was going for, she became visibly frustrated and said, "I'm going to find someone else for you." She then left the room, returned alone, and told me, "You know this is just waxing. This isn't permanent makeup." At that point, I was confused because I thought she was getting someone else who could better assist me. Instead, she expected me to continue the service after dismissing my concerns. When she told me to lay down, I declined. I went to the front, paid, and politely explained that I felt the situation was unacceptable. As a loyal customer who has supported this business , I expected basic professionalism and respect. Unfortunately, this experience has caused me to take my business elsewhere. The only reason I continued coming to this location was for Kim's pedicures anyways, which have always been great. However, based on today's experience, I can no longer recommend this salon. Customer service starts with listening to the customer, especially when they're clearly explaining what they want. Today, that simply did not happen.

I came in on a Friday as a walk in and was able to get right in. They were prompt and detailed…read more They offered me a complimentary beverage while I got my pedicure. Overall I was very happy.

Lavish nail spa is my favorite nail spot in Keller! Everyone is so nice and attentive. The inside…read moreof the salon is clean which is a plus! I will always be coming back!

Lavish Nails has been my go to place the last 2 years since moving to Keller. I'm very picky about…read moremy nails so i extensively research the places that I choose to go to. After going a few times and working with different technicians, I usually request Tam or Wendy and they always do a great job! I get a dip manicure and regular polish for my toes. You do get a drink too (boozy or Non) while you are there. The inside of the salon is clean and most of the people there are generally friendly.

EDIT PT 2: within 7 days, you can go in to get it fixed! All of my other nails are sturdy and I…read morewill be getting it fixed!! So happy :) - all fixed !!! EDIT: my nail has popped off!!! Not even a full 36 hours later and my nail just popped clean off??? I may have gotten a simple looking set, but I love them so much. Trixie did such an amazing job with my set, and I adored her bubbly personality. The other staff was sweet as well, but I didn't catch their names. 10/10 experience.

I recommend that the male employee (appeared to be in leadership) who greets customers be moved to…read morea different role or receive additional customer-service training. I visited early Saturday afternoon and was surprised that the salon was not very busy. Since it was my first visit, I told him I was new. He asked me to choose a pedicure, and I selected the Pomelo Pedicure. He then directed me to a book to choose a color. Because the selection appeared limited, I asked whether those were the only colors available. He replied that they were the dip-powder colors, although I had never requested dip powder. After I clarified that I wanted regular polish, he directed me to another display. I was surprised to find several nearly empty or dried-out bottles, which made choosing a color difficult. I was then directed to a chair, where my technician noticed nail dust covering the seat and adjoining table from a previous service. She wiped the area with a towel before I sat down. My pedicure was okay, but it felt rushed and did not seem to include everything I remembered from the Pomelo Pedicure description. When I received my ticket at the end of my service, I realized I had been given and charged for the less-expensive Express Pedicure instead. I mentioned it to the associate who checked me out, but I am unsure whether she understood my concern, so I decided not to pursue it further. On the positive side, I now know the Express Pedicure would be a convenient option when I am short on time. I am willing to give this salon another try to determine whether this experience was an exception or the usual standard.

I had an amazing manicure and pedicure at Heritage nail and spa. The young man goes by the name Tom…read morehe was very thorough. He got all the cuticles and calluses . He's very strong. He gave an amazing massage. I had the tropical Pedicure. They were very affordable. It is a very quiet salon low-key very relaxing.

Friendly staff and great options! First time here and I tried the jelly pedicure, definitely…read morerecommend!

Mia ‍‍ thank you I love them recommend 100# it's really nice and the ladies and men are very nice…read more Also really quick too!

We love how relaxing and nice the nail techs are. I've always had a good experience when having my…read morenails done. Typically only get pedicures but recently have tried to dip nails. Very clean too

I usually avoid small nail salons with low ceilings because the smell of remover tends to linger…read morethroughout the space. This place is on the smaller side, but the interior was bright, comfortable, and completely free of any unpleasant odors. All the staff were friendly, and they welcomed me warmly even as a walk‑in. I got a French gel manicure, but it was a bit disappointing that the finish felt a little sloppy.

Got gel cat-eye nails after not getting my nails done for around 2 years. Overall good experience!…read moreReasonably priced & I'm happy with the way my nails and cuticles look. The shop was very clean and nice. The only problem was I didn't see my tech take her tools out of a sealed bag-- but I'm not sure if they sanitize their tools before use and I wasn't aware.

It's clean. It's quiet. The people are genuinely friendly and don't ask too many questions or have…read moreunnecessary conversations - peaceful. Anna did a wonderful and professional job on my dip nails. I have recommended them to friends already.

I came into this nail salon wanting an acrylic set with polish because I was going to come back to…read moreget my nails done super nice before my trip in august. So I wanted something simple that I could change, the man behind me recommended for me to do builder gel in which i declined, I pick my color and the man starts, he was super nice and did the shape nicely. The acrylic was a weird color but i didn't think anything of it since i figured they knew what they were doing, at the end of it they charged me a lot more then i was expecting, and also might add they charged my sister 104 for her fill. I went to the car and looked at their prices online which did not reflect which either of us paided, my sister thought it was an honest mistake and went back the next day to talk to them, in which they told her I did solar nails that's why mine where so expensive.(not what I asked for) and my sister did etc..my sister told them she only got a fill and if u where to add the prices on there menu even if we did what they said(even tho we didn't) it doesn't even match the totals, in which the manger Hannah laughed in her face and told her they where not gonna fix it. Be careful what u get here and watch the prices as they may try to over charge you like they did us.

This place is so amazing! All of the nail techs here are extremely nice and talented. Vin is my…read morefavorite! She is so sweet and easy to talk to and she is amazing at making sure you get exactly what you want! Absolutely love this place and will never go anywhere else in Keller!

Vee was amazing, so amazing I fell asleep a few times. I…read morelove that they're always open on Holidays and when everyone else is closed. Lots of parking , beautiful bar, great happy staff New and Very Nice