Absolutely the worst. I've been here a few times and never terribly impressed. But today I called ahead to get mani and pedi done simultaneously which the front desk was amenable to and then totally recanted when I actually showed up. Wasting my time and effort to get me in the door? Never will return to this terrible place read more

I love this nail salon! This is your spot! I have been coming for over a year now and waited to write a review. I usually call Denny and request Ann and Ha for a gel mani and classic pedi. I have lately been trying the pedicure upgrades and Ha's foot/leg massage is to die for. My gel mani by Ann always lasts 3 weeks or more if I am gentle with my hands. I also love Tee! Walk ins are also welcome and the whole staff is friendly and welcoming. It is a great environment, fair prices and great service. Call DENNY and ask for ANN and HA! love ya'll !! read more

Genuinely a good place for nails I love the interior as well and the staff are amazing to see read more

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I'm pretty sure I could've done better manicure myself, very poor quality. Also staff is rude, leaving me and my daughter feeling like our presence was an inconvenience. Would not recommend. read more

I tried to like this location. I suffered through at least one or two management changes and upgrades. Several really good techs disappeared and vanished mysteriously. Poof. You're gone. I would try to get a nail tech that I liked and request them for service. Something always happened and they disappeared. They were on vacation etc. I always ended up with people that I did not like. Something about really thick nails that has to be changed at grand nail salon. Pedicures seem to be something that's very basic. I came home with thick calluses. I wish the attendant would have suggested that perhaps I needed some more attention to the calluses on my feet. Instead, I came home and felt I had wasted my entire visit. I had one too many dip,-nails -thick, thick nail visits. I went to a salon in another city, didn't say anything about the nails, and they commented immediately about oh thick nails not good job. All I could do is shake my head and say yes very thick, ugly nails. Fourth time by that person and they did me wrong. They wasted my time and put thick dip nails on my fingers. Now I go to French Nails in Grapevine. Sadly, one of those ugly dip people is working there. I only and specifically want females to work on my toes and fingers. Can't figure out what I did wrong and why that person at grand nails did me wrong- after the fourth visit HE made my dip nails so thick. Ugh. Horrible! I love French Nails in Grapevine, but I do suggest that you watch out for the male employees and use them carefully. At least one of them used to work at grand nail salon and seemed to be a bit lazy. read more

My sister-in-law brought me here right here her and I am super particular on pedicures so I wasn't expecting to be as relaxed and impressed as I was!! We called the night before and scheduled appointments which is highly recommended from what I hear. I got Nancy which her massages were phenomenal! The massage itself was 25 minutes with hot stones and hot oil and almost put me to sleep! You get to choose the aromatherapy of your choice I chose the lavender depending upon what scent you choose coordinating flowers are put on the tray and sea salt scrubs that have a theme with the pedicure. The pedicure i received from Nancy was relaxing, not rushed, professional, served with 2 margaritas which is never disappointing ha! They also serve white or red wine complimentary. This place was really great my sister in laws favorite nail girl is Jennifer for manicures i don't have a single nail so I'll take her word for it!! read more

Grand Nail Spa - Nail Salons Near Me - Southlake, Texas

My daughter and I walked in without an appointment for pedicures. We both loved the beautiful salon and the services we received. Christian did a great on my feet and was super sweet. We look forward to going back. read more

Amazing service and great quality nails. Takes their time! Highly recommend Andrew to get the job done right and quick. read more

Grand Nail Spa - My toes - Nail Salons Near Me - Southlake, Texas

The best hands down nail salon there is! Excellence always at Grand Nail Spa. From the friendly managers to the nail techs, they provide the best customer service. I have been coming here for years with my mom, and you can always count on Grand Nail Spa. I always see Thao, but each of their techs are equally great! Highly recommend! read more

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I haven't been here in a little while and just had the worst experience I've ever had with my nails. I paid A LOT of money and waited HOURS for the one person who could do "special nails" - aka, nails with the pretty foil on them. The woman who did my nails was so nice and great. She really did try her best, I believe, and I thank her for that. Unfortunately, her work did not hold up. Within 3-5 hours, I started noticing the foil coming up. I tried to clip the ends so they wouldn't continue to come up, but overnight multiple foil pieces had come off completely. I couldn't believe that 7/10 nails had problems by the morning. I immediately went back the next day to have them just take the foil off and do mermaid nails. I couldn't risk keeping the same because I had events over the weekend that would keep me from being able to come back if they kept messing up. They told me they couldn't redo the nails multiple times. Tried to take the top off and put glitter on the pink dip I had from the original nails and told me that was pretty. I didn't want that and they tried to talk me into it. They spent another 10 minutes trying to figure out how they could get around actually having to do my nails all over again. Apparently this is the only place that says it would "hurt too much" to redo the entire nail. Finally they decided (against my want and after me asking 10-15 times to do them over completely) to shave half the dip off and paint black gel nails over it. They ended up putting the mermaid glitter and color on my black nail and it was good enough for the time being. I THOUGHT I was done... NO! The day of my big birthday outing, THE GEL PEELED OFF OF THE DIP NAIL ON TWO FINGERS!!!!!!! I'm beyond disappointed with the manager and this store. They did not care about actually doing a good job even though I paid really good money for my nails. read more

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I've been here twice in the past month. Both times I felt rushed and the nail tech did not care. First time I came on a weekday. It was not busy. I was sat immediately and the person at the front desk started to take off my old nails. I was then transferred to another nail tech that was constantly turning her head to check the front door. She was rushing the entire process to the point where she was legitimately filing the skin around my nails instead of my actual nails. I asked for round tips and to add any fake tips in case my nails weren't long enough since 2 came off. She did not add any until I had to ask for specific nails to be longer. The shape was absolutely terrible. I tried to tell her multiple times that each nail looked very different. I started to think she had an appt come in early because she was talking with another customer that walked in while she was doing my nails and the customer said "no worries! I'm early!" My nails were completely rushed and honestly was not what I wanted. I took this as a lesson learned and would not return for nails. My second return today for a paint change on my toes. This was my 3rd salon to try since all others were busy. I went in hoping to give them another try to only be disappointed again. I was completely rushed AGAIN. If you're busy, I will wait so I can get quality service. There were indentions in the paint from her that she didn't fix. I had to point them out 3 times for her to understand. This business does not value customer service at all. I will not be returning. read more

Grand Nail Spa - Change of polish on feet. - Nail Salons Near Me - Southlake, Texas

This is my nail 2.5 weeks after a basic dip manicure. The tech was curt and cut me and now I have a fungal infection with 6 to 12 weeks of meds coming my way. I knew when I left there something was not right! I have never had this happen. Wish I could give it a negative rating! DIRTY STAY AWAY! read more

Grand Nail Spa - This is my nail 2.5 weeks after a basic dip manicure. The tech was curt and cut me, now I have nail fungus and 6-12 weeks of meds. Dirty! - Nail Salons Near Me - Southlake, Texas

Went to get a pedicure with three of my friends, I called ahead and asked if they could take us and they said yes no wait. Get in there they do seat us immediately but it took them a while to finally get to us. The lady who did my pedicure was very sweet and kind. The other workers around were rude and service wasn't the best. read more

One of the quickest and worst manicures and pedicures I've had. I felt like everything was half-assed. I especially loved how she quickly touched each cuticle with the cuticle pusher without actually pushing any skin. The "7 minute massage" was about 30 seconds of rubbing lotion on my arms and my fingernails are weirdly shaped and rugged. Their OPI selection was also sub-par with very few summer colors. I will most definitely never go here again. read more

I'm not going to leave a drawn out story, so here's my experience in list form: Customer service was great, but their work is POOR! So many things wrong i wouldn't return! 1. There was a toenail left on the pedicure chair from previous customer 2. Pedicure lady barely did anything to my feet. 3. Nail tech rushed my nails. Instead of soaking my nails which would've taken less time she drilled all dip off 4. Charged me extra for a shape & length my nails were in before i came 5. Didn't tell me until i got the final bill. 6. I still have access dip under my nails & on the side. 7. Literally my nails so big they look like giant pills! Honestly i wouldn't bother with this particular nail shop. Don't waste your money most importantly! read more

Grand Nail Spa - Left over gel under my nails..oblong messed up shape! - Nail Salons Near Me - Southlake, Texas

I came in to get a pedicure today and Larry did an amazing job. Everything I was looking for and more. I will be coming back I found my new person. Great job. Larry!!!! read more

I have been coming here for the past 5 months and have loved my nails each time. The place is clean and comfortable and they offer you choice of drink as well! My dip nails lash 2+ weeks and I will continue to come back! (: read more

I have been going to Grand Nail Spa for years off and on but today's visit will be the last. I selected an upgraded pedicure and the tech had NO clue what the service included or how to do the reflexology massage. He didn't even use all the products in the predone tray. A cucumber pedicure and he didn't use the cucumber?? Not the level of service they used to have at all!! Sad to see this happen. read more

please don't go here. i want to get a nail fixed at lunch. this is the nail less than an hour later. i would hate to see what a full set would look like read more

Grand Nail Spa - bad nail job - Nail Salons Near Me - Southlake, Texas

I had an older lady who, first of all, cut me with the nail nippers. She also didn't give me a choice between paraffin and hot stones - She just showed up with the paraffin at one point, and I had to ask for the hot stones instead. She burned the top of my foot with one of the stones, as well. (Believe me when I say I generally have a high pain tolerance, so I assure you I wasn't just being a baby... ) The biggest problem, though, was that I tried to tell her that I wanted only a small amount of the glitter top coat. There was definitely a prominent language barrier, so I'm sure that's the reason my request didn't get through. So when she finished--and I hesitated, because I didn't want to be THAT customer--I decided I was unhappy with one of my big toes and asked her to re-do it with less glitter. She proceeded to do the oddest thing... She Dremel-ed about half of the polish away, which left patches of bare nail and patches of the polish... And she filled in the bare spots with the glitter. Wtf?! I told her no. No, that wasn't acceptable--that she needs to remove EVERYTHING. She started using the Dremel again, and I saw how thin my nail was getting. Because she was so clumsy with the nippers and the hot stones, I was really, really nervous she was going to get carried away with the filing. I reached down to kind of intervene, and she got upset, stood up, and walked away as she called out to another employee. He came over right away and took care of me and was very kind and accommodating. But that woman has no business doing nails. When I got a better look at the final product, I saw that she hadn't bothered to wipe away the excess polish from the base of most of my toes. So now there's this lifted-up edge on them that shouldn't be there. Terrible, terrible experience. Also, backing up to when I first arrived... I had told both the front desk people and my nail tech. (the older woman) that I was waiting on my mom, meaning that I wanted to wait on her before we actually got started. The nail tech. was ready to just dive right in, and I had to tell her twice that I was waiting on my mom. She finally understood when I got more firm and told her to basically stop. I also had to ask twice for water (I had also checked "water" on their sign-in form, where it lists some of their beverage choices). A different woman did my manicure, and she was friendly and talkative, but she did my polish kind of half-assed. It was really uneven on one of my thumbs. And by the next day, half of my nails had begun to chip or lift up at the edges (I got gel). I paid $100 plus tip for all of it... My mom's experience wasn't much better. Prices are going up everywhere, but the service and product/results aren't keeping up with it. It's becoming so difficult to find a decent nail place. read more

I would just like to say I loved this salon until today. My coworker and I went to get a mani/pedi after work and relax.... we get there and everyone's so nice and we sat down but then when everything started it went very down hill. I loved the lady that did my pedi but the lady that did my nails did not care about actually making me (the client) happy. I told her I loved my previous shape and didn't want to touch that or cut. She clearly didn't listen because she re shaped all my nails and one hand is way long than the other. I let her do her thing since she already messed up and I wasn't gonna say something else just for my nails to be even shorter. As it came time to close the manager came and asked me can I pay for you, I responded no. He said you don't wanna pay I said no, not yet. (Planning to talk to him after the service was complete). My friend and I were the last two in the salon and as I went to go pay I asked to speak the manager because I was not happy with my nails. I am the client at the end of the day and should leave happy. When I asked for someone to go get him they said oh he left. I don't understand why the manager left before close? The nail techs then decided to call the manager and have me talk on the phone. He started getting very mad telling me they can cut all my nails off and go somewhere else. The MANAGER was yelling at me over the PHONE. This is a business at the end of the day and you try to make your clients or whatever it may be happy so they will tell people about the salon and come back. I was not going to talk to a manager on the phone that is so unprofessional so I asked the lady to turn the phone off speaker and she hung up on him. (Thank you nice lady) I showed my nails to the other nail techs saying " y'all do nails everyday I know y'all know these look bad" they agreed. The Lady that did my friends nails she did an awesome job but killed it all by being so disrespectful and rude. This was the worst service and experience I've ever had. I work for a salon and if my boss were to hear about me doing this to a client I would be fired immediately because we want our clients happy and to come back. If our clients are unhappy we do everything in our power to fix it no matter what. Instead I was yelled at and told I can get all my nails cut off. Not once did the manager say I'm sorry he just got mad. If I could insert the recording of the whole conversation I would. read more

Vivian was great, nails shaped and painted with attention to details. Massage was even nicer and listen to feedback. I did have to wait a little bit but was a walk in. read more

So beautiful and clean inside!!! They have the best chairs in southlake. I really feel like I get a deep massage! They do a wonderful job on the pedicures too! Bonus!!! They have coupon on the back of kroger receipts! Score! read more

Grand Nail Spa - Very big!!! And offer wine and sodas!! - Nail Salons Near Me - Southlake, Texas

Worst pedicure I've ever had. And totally got stiffed on the 15 minute leg massage she barely did five on each leg. I could've given myself a better pedicure than this. Don't waste your money at this place. read more

Grand Nail Spa - Post pedicure. - Nail Salons Near Me - Southlake, Texas

My wife absolutely loves this place. The customer service is second to none. Very family oriented. The staff remember both of us and even recall what we did and what we drank. The owner sets the pace and example for her staff. She pays attention to every detail. Keep up the little things that we as customers pay attention to. read more

I came into the store to have my nails & toes done, and I was so rushed through both I didn't even have a second to enjoy it. I still have nail polish on my fingers and I'm not sure what shape my nails are now (slightly rounded but the corners are still pointed). Overall the entire job was rushed and sloppy and I am now looking for a new salon in the area. read more

Grand Nail Spa - Nail Salons Near Me - Southlake, Texas

For $35 for can get your cuticles fixed up, gel nail polish, and a little lotion. Done in under 30 minutes! ... Wait... Is that a good thing?? read more

Grand Nail Spa - Lots of chairs, and they're all full! Saturdays must be crazy busy - Nail Salons Near Me - Southlake, Texas

This salon is beautifully done inside. There are so many stations so they can handle all of the traffic. The pedi menu was great... They have many different options, including a basic/affordable pedi option. I got the mid-level, tropical pedicure. They used fresh fruit and flowers. For some weird reason, I passed out in the chair... it could have been the fumes from the nail polish, idk... But I will say that the staff took great care of me, and I greatly appreciate that. Overall it was a great experience, and left feeling like it was money well spent. The service was fantastic, and I would love to return next time my travel plans send me through Dallas again. read more

Grand Nail Spa - Tropical pedi - Nail Salons Near Me - Southlake, Texas

I go there because the nail tech I have used for the past 15 yrs works there. She has been out due to medical reasons and Covid and I have had to have different techs lately and I haven't been thrilled but I know the staff and they are nice enough. read more

I went to this nail salon for my sisters birthday. They are use to giving short nails which turn out great. But I got my nails long with a some what complicated design so I was a little iffy on how they would turn out, but they ended up coming out great. I always go here. read more

Grand Nail Spa - Nail Salons Near Me - Southlake, Texas

This place is THE WORST. I don't get my nails done hardly ever, let alone fake nails. My friend goes here and she asked me to come with...so I figured id pamper myself. I got there before her and was immediately asked what I wanted as they shoved fake nail things at me. I didn't know what they were so I asked the difference between gel, dip and acrylic. They seemed very unamused and annoyed and also unable to answer my question, so I waited for my friend. This was worse apparently! They asked me about 5 times what I wanted while I was waiting for her to arrive, as if I was taking up space by sitting in a chair by the entrance waiting. They forced me to be seated before she got there...So, I just found a picture and told them that was what I wanted. They said I needed "dip" Which is the most expensive option...whatever. I was tired of the language barrier and rude attitudes. After everything was all said and done I was never offered a drink, they charged me $5 extra for Matte...which is just a different top coat, so not sure why they did that, and also no massage. They said the dip doesn't come with a massage...WHAT?! What is the point then? I got the most expensive option, with an apparent add-on as well (matte finish) and no massage OR even water. To top it off, does this look matte to you? NO! Its shiny, and you can see the crappy buffing they did...There are streaks all over my nails and they are lumpy. Oh...and no student discount or punch card, ugh. read more

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For more than 3 years, I went to Grand Nail Spa every 2 weeks. The last 5 times I have gone, it has been horrible. When the man is working the front desk, things are much better. But lately, there has been a woman working on the weekends and she is awful. Very rude and doesn't keep track of who has been waiting the longest. The technicians are all brand new, and they have no clue what they're doing. Should not take 2 hours to get a mani/pedi. I will not be going back. read more

You have not lived until you've had a pedicure from Jenny! Important to note, if you are sensitive this is not for you. Jenny gives an awesome massage to your feet and legs and even uses acupressure. By the tome I leave her chair I feel completely rejuvenated! read more

let's just say I had to leave my dry time early because I was going to burst into tears over these ugly, sloppy, uneven nails they gifted me for $30+. Absolutely ridiculous. Needless to say, I do not recommend this place. Too many other places around here who will offer better customer service and not rush to get you out of the seat. read more

Grand Nail Spa - lol. picture speaks for itself. save ur money. - Nail Salons Near Me - Southlake, Texas

I've been coming here for years and always had great service and nails that lasted forever however when I went Tuesday the man at the front desk was rude and I had to wait by the time I got seated I had picked my nail color before Chloe even got over there. She did horrible and clearly rushed it. Tuesday afternoon a nail broke and I went back the next day for them to fix it. It's Friday and 2 more nails have broke. She overcharged me more than what I normally pay and sucks. Keep the money I won't be back I don't have the time to come 3 times a week so y'all can fix what y'all didn't do right the first time around read more

I can honestly say this is the best manicure/ shellac I have ever gotten. They are so kind, and professional. The ambiance is wonderful, and relaxing! I'm definitely coming back! read more

Grand Nail Spa - Shellac nails. Also includes wonderful manicure - Nail Salons Near Me - Southlake, Texas

Had a great experience today getting my nails done here! I did a dip manicure with tips and they were quick and efficient while doing a great job! They made sure I was happy with my color and shape and I will definitely be coming back! read more

Ive been going here for a year and they provide excellent service with reasonable prices! The people are friendly and the place is very clean and welcoming! read more

I have been going to this salon for a few months and each time I went back I feel like they snuck in an additional cost to my service, but I kept brushing it off... until today. Today I went in and was charged 10 extra dollars for "removal and trim down" of my NexGen manicure. THEN asked for a pale pink color and my nails came out neon pink. When I spoke to a manager regarding the color, he told me the only thing I could do was pay for a whole new ($40) manicure to change the color. This was completely unacceptable to me and will not be returning. read more

Grand Nail Spa - 005 was the color I asked for, and that was the color I got. - Nail Salons Near Me - Southlake, Texas

Not a big fan, my gel polish is lumpy :/ none of my nails look even they didn't file them even at all. They had a $5 up charge for matte polish... I don't understand that, I'm a hairstylist and own matte polish at home it's the same EXACT price as regularly top coat... why does it cost $5 more? Pedicure was good my toe nails where filed even. My toes smudged 4 hours later :/ so not happy I spent $75 for a mani pedi and both my hands and feet are not good. read more