No more chili dogs! Boo! Friendly service though. Spacious and clean dining room. Food took forever with four people working in the back. read more

Didn't think it was open at first, parking lot had only 2cars in it (including the bk) and some of the glass windows were blacked out. But it was open, just took awhile for an employee to come from the kitchen area. But the FOOD, the food was horrible ALL of it! When I placed my order it was obvious they were slow (No customers) so I specifically requested to make my order "fresh" and let'em know I didn't mind waiting. Well 10min later my order was ready to go, and the gentleman brought it to me and I left. Soon as I got it and on the road I went for some fries-Yuck, Chicken-Yuck, hush puppies even and the Fish OMG ;-( I didn't even bother after I noticed all the oil I squeezed out of it and everything had that freezer burnt taste and smell, I mean EVERYTHING! I can see why this place looks Closed for Business and it needs to be unfortunately. I spent hard earned money just shy of $20 and only thing that was decent was my A&W float... Best believe I'm getting my money back and NEVER going bk there again, at least that location. STALE ASSorted FOOD read more

The wait time for food took a very long time and even after we waited 30 minutes the order was wrong and we were missing things so they had to make what we were missing which also took a very long time and still turned out wrong. Manager was very nice but employees were moving like snails read more

I'll have to update my review when I'm able to order. First time ever eating at long John silvers. Come to the drive thru window at 345pm. It is currently 435pm. I asked around 4:20 if anyone was there. Some lady rudely responded that she was still dealing with inside orders. I look over there at the cars in the parking lot. By this time every single car that pulled up behind me went to the inside to order. Finally some guy came out of the back kitchen door and said he'd take care of me. Girl gets back on the mic, takes my order. I pull up to pay, don't get a receipt, look inside literally no customers at the counter or anything. No apology for the wait or anything. Side note why do the combos come with child sized cups? Unless this food is amazing I'll never eat there again. read more

Used to love this place. Was definitely one of my favorite restaurants in the area. Now, not so much. Employees are clueless, orders take well over 30 minutes to receive, SOME of the employees are extremely rude. Zero clue how to deal with customers. Shame!! read more

Had to in put 1 star. I wouldnt give this place 0 stars!! Food was horrible!! Onion rings was burnt. Chicken so tough can't eat it. And waffle fries looked they was cooked in motor oil!!! Need turn this place in to health department!!! read more

Got cheese curds, corn dog bites, and root beer! So good we came back later and got to meet the new GM, incredibly friendly and great experience! Food was hot and delicious, I'd guess they dropped it in when we ordered it! read more

In the future... These reviews will have to figure out how to capture negative stars!! I wonder how much the manager makes or the owner??? I had come the night before to get something to go and I saw a sign on the order screen that they wouldn't be open until 1030 am because of a broken fryer... hmmm I still attempted to order because it was 8pm... someone answered the drive thru and the first thing they said was "it's about a 10 minute wait!" I asked why and they said there's only two people working, I said "can h come in?" She said "no, the doors are locked!" So I went back today, and went inside to eat... the grumpy hilly billy girl took my order and I waited 10 minutes anyways... lolol When she called my order she miss spoke, but I figured it was mine so I walked up to retrieve my chow... as I walked up I looked at the receipt and glanced at the menu to see if I was mistaken what it was called... She says "is there an issue?", which made me giggle on the inside... but I replied " no, I was just making sure there's fish in the platter because you said lobster bites platter" I got my grub and kept it cooler than a cucumber... as I approached the threshold I could barely see through the glass doors because it was double gross with at least 11 days of fingerprints on both sides... it looked like one of those blurry privacy windows and that's when I realized, I shoulda yelped to look at the opinions of fellow travelers... Sure enough these guys average 1.5 stars with over 80 reviews... capturing all the same observations I had... there's a small part of me that regrets not saying "yes I have an issue with the general cleanliness and your strange defensive attitude!" But one really can't argue with stupid... That's a direct reflection of management and ownership... these people don't care and the cashier wanted smoke with a customer :) Please go here and right a confirmation review, it's worth the chaos to confirm the accuracy of yelp reviews :) Dang I was really craving some good seafood too... oh well... I'm going back to La taqueria in Leesburg to recover from this health scare... Bon apetit! read more

The lady at the front was friendly, but the restaurant was filthy and disgusting. Food was OVERLY fried and not good. Expensive too. No thanks read more

Shrimp rice bowl was almost empty Terrible Poor value If I could rate the food lower it would be a - 5 read more

Sat in the drive through for 10 minutes or more, literally right next to the speaker and still didn't get anybody to take an order. The place looks deserted and there is not a single employee in sight, except the single car parked in front for the building. I ended up just leaving and went to another place that actually knows how to work a drive through. I wouldn't recommend this place to anyone even if the food looks good. read more

from ordering to delivery was 45 minutes. the fish fillets were no my much bigger than fish sticks. The taste was horrible

This place is an absolute shit show. Not only is it always sticky and filthy dirty when you go in they never have good help. Just ordered food on the app and paid for it just to get there and they're closed. WTF??? Go to Martinsburg if you want good food, a CLEAN restaurant that your feet won't stick to and pleasant people. And management don't even come in here trying to defend your nasty restaurant because it's always like this. read more

Yesterday, I decided to have long John silvers for lunch and it was a horrible experience. First, thry had a sign on the door stating the dining room was closed due to short staffing. Second, the drive thru had an excessive wait time. I would have drove off if my food was not pre-paid via the app. Lastly, when I finally got my food portion of the fish were raw. The batter was oozing and soft (see picture attached). I did go back to the restaurant and got new fish but didn't get any fries that was to be included in the meal. This will be the last time I order from the Charles Town, WV location. read more

Tried to order dinner at the drive through. Ordered quickly, waited for a long time for the two cars in front of us to get their food. We then paid and THEN they informed us that they were out of hush puppies. Why couldn't they tell us that when we ordered or before we paid. They said it would take an hour to make new ones and asked if we wanted to wait an hour. Seriously, they thought we would wait an hour. Just goes to show how out of touch they are, or how little they actually care. BTW, this was at 6:15pm, not at the very end of the night. Will never go back. read more

Fresh never frozen Alaskan Cod deep fried with all the crunchies around the side!!! I better stop or I'm gonna have to go get some!!! Its a shame this place isn't a historical landmark so we can have it for centuries to come! read more

The windows are filthy which is a health code violation, we had nasty employees that saw that we were waiting for something & didn't bother to open the windows to see what we needed read more

We traveled out to give the A&W brand a try and it was disappointing. The root beer floats we got weren't anything spectacular. And the building had seen better days and looked pretty unwelcoming with the tinted windows. But the service there was good. read more

Since the hagerstown location being closed down you don't know how happy i was to run into the WV location. There's just no way fast food fish tastes this great! After a splash of lemon, out of this world! The 2 piece is excellent, more than filling. The piece of chicken is great as well just doesn't hit how the fish does. The fries no complaints at all either. Hush puppies are not my thing but these were not bad at all, definitely had more than 1. So nostalgic to have one less than an hour away. read more

There chilly cheese fries are so good. I also love the fried fish there. There are very fast there and very nice!!

This is the filthiest place I have ever been in. I honestly do not know how they stay open and also pass any health inspections. They need to close down and take several weeks to scrub everything down. It is beyond horrible. read more

Long wait at the drive through even though there were no other customers in line. Then they said they were out of Root beer when all I wanted was a root beer freeze. How are you out of your namesake item by 2:00pm? read more

As I write this I have been waiting in the drive through just to place my order for 20mins. There were 2 cars in front of me when I pulled up. Three cars are now behind me and with the wall around the drive through I'm actually stuck. There is no turning back. I'm stuck here Finally after 30 minutes I was able to place my order only to be told that they are out of root beer After paying they said it will be another wait for the side of hush puppies, and wanted to know if I'm sure I wanted to wait for them. I reminded them I already paid and it's been 40mins so far and I paid for them. read more

The service was pretty quick. The portions are pretty large, aside from the side of green beans. We wanted to go through the drive thru but that was down. The place looked clean while I was there. The chicken and hush puppies were pretty good. The fries were just okay. The fish was too salty and one of the pieces was not fried long enough. The outside was crispy but there was a layer of breading that was soggy. Not very appetizing. read more

Long John Silver's | A&W - Fish and chicken combo. Fries, two hush puppies, and a side of green beans. - Seafood Near Me - Charles Town, West Virginia

Went through drive through and the person taking orders could barely speak English and she was American. They were out of all the food that is on the menu. I finally asked do you have anything and they proceeded to tell me an entire story about the truck not coming and they are short staffed. This is why this chain is going out of business everywhere else. read more

Don't waste your time. Zero customer service or seems like folks want to even serve food. I went last night(May 4th) 15 minutes before close pulled up to the drive through and no response or anything even after sitting there a couple minutes. I even said "hey you still open?" a few times and no response. So I pull up to the window... all the lights are on and I can see a couple people huddled in the back of the kitchen appeared to be avoiding any work right before their shift ends. When I drove by the front of the building all the lights were on and the hours posted stated they were open. You lost my business this time and any future considerations! read more

I don't understand the bad reviews. My husband and I went through the drive thru this week and it was our first time trying A & W. Best burger that I've had in years!! We will definitely be regulars now. We did have to wait a while but I'm fine with that. Totally worth it. read more

No root beer at a and w. Crispy critter burgers. Prices really high. No sweet tea. Bathroom your feet got a shower at the sink. Worse than before they fired everyone and started over. I.e. owners must really suck. read more

Long John Silver's | A&W - Yes tons of pickels and yes that is a tomato. - Seafood Near Me - Charles Town, West Virginia

The only good really is the friendly staff. not the cleanest store I have been into. the floor is slicker than S*** and tables do not seem to be cleaned. food is ok, but greasy. read more

It's a combination Long John Silver and A&W, got the chili cheese hotdog-blah! It was soured for sure, my stomach was a little flipped after eating it. On top of that the benches to sit in were gross! Ants all over and dirty. Posting a pic. read more

Long John Silver's | A&W - Food wasn't good and there was ants/mess on the benches. Just gross. - Seafood Near Me - Charles Town, West Virginia

I like LJS so much that I'm willing to drive from Frederick to get some. Today, the food wasn't freshly fried. The only thing hot on my platter was the hush puppies. The fries and shrimp were not edible because they were cold and soggy. Definitely not served at proper temps. Even the coleslaw was nasty and it's one of my favorites. I'd have given them a ZERO if it was possible. My wife got an A&W burger because she is following a Keto diet. She eats just the meat and she took one bite and couldn't eat any more. No, we didn't let them know how bad it is. It's the kind of place you don't complain because the remake might be worse. Really hoping diarrhea isn't in my near future. Cravings or not, we will not be coming back to this LJS. AVOID at all costs. read more

Long John Silver's | A&W - Cold and soggy shrimp. - Seafood Near Me - Charles Town, West Virginia

Happy with the food but disappointed with the slow service. They probably need a couple extra workers. read more

Long John Silver's | A&W - Good seafood. Slow service. Their $5 box meal (shown here with a side of clams) is a good deal. - Seafood Near Me - Charles Town, West Virginia

Terrible fish. Root beer not draft Ate lunch little kids running around maskless. Parents maskless. Just sitting there playung on phone. They each had finished eating. read more

Service was friendly, but that's where the good things end. When the food came out it looked good, but then we realized it was cold and tasted terrible. The burger tasted like it was super old and was just put in the microwave for a reheat. In addition the food was way too overpriced for the quality and the restrooms were filthy. read more

This rathole will surely ruin any fond childhood memories you might have of A&W. Dirty floors, and tables, high prices, and all staffed by a handful of teenage high-ons. We ordered a couple coneys and a small root beer (in a paper cup of course-no more frosty mugs), waited for 5 minutes, got our order, and I noticed there wasn't any chopped onions (you shouldn't have to ask for onions!), so I asked for some. The high-ons all looked at each other like I was asking for denatured plutonium. Finally one reluctant soul donned the rubber gloves, reached WAY down into some dark onion cave, and pulled out some pieces of onion that looked like they were skimmed off the side of a tree de-barker, and put them on our dogs.... The final insult to this colossal failure-having to pay $9.45! So long A&W, I knew thee well! read more

I love ljs but this place takes freaking forever and the customer service sucks. Very rude and they look dirty. Management needs to step it up or take a hike... read more

Might as well go to chilis or ruby Tuesday, they'll guaranteed to have your food out faster to you then this long john silvers. terribly slow, not so fast food. Massive line outside and inside I've been waiting inside for my food for 30 (32 to be exact) minutes. Fuck this ljs/a&w read more

This is literally one of the worst-run fast food restaurants in the region. The store manager and regional manager should be relieved of duty for incompetence and neglect. Incredibly disorganized staff, interminably long wait times, shortages in condiments, and just a filthy establishment, inside and out. The A&W brand is damaged by this faculty and its incompetent staff. read more

One of the dirtiest fast food places I ever visited! The vinyl seats haven't been washed in quite a long time leaving very obvious dirt marks all over the seats. The floors were dirty with trash in many places on the floor. The bathrooms we're dirty with toilet paper on the floor, the nasty smell more than just someone who last visited the toilet before you. The soda and condiments section was dirty. This is a management issue from lack of procedures or oversight. If it is this dirty on the customer side, I wonder how dirty their food handling is? read more

I can't speak on the quality of the food because I never actually got my food. I stopped by on a weekend night around 8PM. I observed no customers in the restaurant as I drove up, and I went to the drive thru. The drive thru had a sign saying the credit card machine was down. Ok, an inconvenience but no big deal. I then start to order my food over the phone and I hear two employees in the background yelling "I TOLD YOU TO NOT F******* DO IT!" and a lot inaudible other yelling. The cashier then turned the speaker off for a few seconds before returning and apologizing that I had to hear that. I laughed it off, and proceeded to order my food. I then drove up to the window to pay and am then told "Oh, I forgot, our grill isn't working so we can't take any orders that we'd have to cook on the grill." Really...the GRILL is down!? I smell BS -- the more likely scenario is seeing at it was 8PM and they had no customers until now, and they close at 9PM, they started cleaning the grill to close up early, and did not want to get it dirty again and have to clean it. I guess I was lucky that I did not receive any food from here based on the other reviews. read more