I just had an amazing experience went through the drive-through and dealt with Jaime. He was such a nice guy. I'm like bro are we really in Richmond because you are so cool I'm from the East Bay over in Contra Costa County so I'm kind of scared over here, but was coming back from Mill Valley. Saw the sign open wanted to pop in for a pot pie and a root beer float. Great job Jaime read more

It's been 7 years since I gave this place such a poor review. I've seen returned back and service is much better. This is a place I do frequent when I feel like: * papa sauce * onion rings * papa burger It is nice to have a variety of fast food tastes and this qualifies as a place for fast food i would like to come back to. read more

I went through the drive thru in the mood for a large root beer float and they gave me only root beer with just about two tablespoons of ice cream, literally. Worst root beer float I have ever had. Avoid this location. read more

I ordered a cheeseburger (and it only came with pickles, mustard and ketchup). It was 4.99. I also ordered a large drink, which was 3.79. LULU simply asked me if I wanted a combo meal, and I said no. Today is Tuesday and there is a SPECIAL that comes with a cheeseburger (with lettuce, tomatoes, onions, pickles and mayo and mustard) plus a drink and fries for 5.99. Mind you, my small cheeseburger and large drink came up to ~9.00. There are two signs regarding this special and they are both behind the doors of the restaurant, which you would never turn around and see when you are ordering. Not only that but LULU (if that's her name, she's got some green in her hair today) never mentioned that there was a special that came with much more for 5.99 than the 9.00 I paid. That was horrible customer service. Not only was the burger was horrible but when I confronted her about the entire situation she was extremely condescending and didn't offer anything. I threw away the burger and left the restaurant hungry. I will NEVER patronize this A&W again and LULU needs extensive customer service training read more

I'm here at 11:02 and they're closed. An employee said they close at 10:50pm. So, why have midnight listed?!!

I came here during lunch time because i wanted to try their cheese dog. The line was pretty long but the drive through service was pretty fast. So it didnt take a lot of my lunch time. I ordered the cheese fries and the papa burger. $5 dollar for the papa burger?? Man it was not worth it. I can make a better burger than that. I did like the cheese fries though so it made up for the papa burger. I only gave them 3 stars because they moved quick with the line and cheese fries isnt so bad. But I'll prolly never come back. read more

Stopped by around 11am to do an order inside since the vehicle I had was to big for the drive thru. Front door was locked and when I called the store no one answered. Stuck around for a few minutes and someone else showed up with the same issue. read more

Worst Fish and Cole Slaw ever I was going to throw it out but I thought my dog may eat it. But even he wouldn't touch and it cost more than $10. I thought since A&W used to co-branded Long John Silvers that might have learned to make good fish. I guess not. read more

This place is awful! They need new management and all new employees. If y'all don't give a f*ck about the job or food do something else. I hope they all get fired. Running out of root beer? Running out of fries or saying that so you don't have to cook fresh ones. Lazy asses! Y'all SUCK!! Topping chili and cheese on fries from this morning or yesterday or whenever that sh*t was cooked is just so wrong! I wasn't there when my food was bought, but I feel like driving back there and throwing that sh*t through the drive thru window! Negative stars!!!!!! Zero!!! 00000!! I contacted corporate! The website makes that difficult too! Ugh! read more

A&W Restaurant - Old fries! - Fast Food Near Me - Richmond, California

This is the worst A&W I've ever been to. The last couple times have been the absolute worst. We stopped here on the way to the beach a month ago for a quick bite and our food was just thrown in bags. No boxes for chili dogs. No cutlery either. We asked about it upon opening and all they said was we're out of boxes, forks, and foil. And seemed bothered that we were upset! I also went by there just a few mins ago for a root bear float and after sitting in the drive-thru for approx 10 mins, I order a float and in response I'm told "our machine is down. We can't serve anything other than BOTTLED WATER." Whiskey. Tango. Foxtrot! Why not put a damn sign up so people aren't wasting their time?! So now I'm stuck in the drive through until the other 4 cars ahead of me are done paying for and receiving their orders. This place is a complete isht show. Avoid it like the plague! read more

I literally went through the drive-through an asked for two root beer float's , an chicken nugget by itself an i got corn dog's , WHY TF DO I NEED CORN DOG's ?! read more

This is my second time coming to this aw location on Richmond Parkway the drive-thru was filled but it moved pretty quickly once we got our food will the cookies apple pies and the $2 root beer floats sweet Rush yes they were good my cookie was kind of crunchy so we ask for a softer cookie but other than that the service was good I'll be back read more

A&W Restaurant - X Large Root Beer Float! Deelish!! - Fast Food Near Me - Richmond, California

Went in today (on Richmond Parkway) for a KFC five dollar fill-up box as advirtized by the Colonel on TV commercials. Here $5 is $6.49, yikes! I asked the clerk about this unexpected price increase and she just smiled, she just charges prices shown, which are set by the franchise owner.. Also the smallish cookie and biscuit came wrapped in sealed plastic wrap. Which means they were not made fresh on site. Very disappointed. Classic example of bait and switch. Wonder if KFC corporate is aware of this scam. Also ordered the A & W cheeseburger for $2.99, did not include tomato or lettuce, just the meat and cheese. Also a rip off. The Colonel is rolling over in his grave, he had integrity. I'll stick to Burger King in El Cerrito, always a positive experience. read more

I grew up in modesto, CA where the A&W burger joint originated. So when my mom yanked me out of that no good city needless to say i was devastated. Most of the restaurants i love are there. So i'm driving along and i see the familiar sign and i kid you not it just made my day so much better. Super nice people, good food and great memories!! Highly recommend coming here! Get some of the fried cheesy balls!!! read more

I live nearby and this place has been there a while - I stopped going there several years ago and now I remember why. The woman at the counter was polite and the dine-in order was ready fast enough but both times - a week ago then today - the food was not too good. Not really much good at all. Last week I had a Papa Burger and fries and the meat patties were dry, had too much of a burnt-tasting crust and had no taste. The fries were not hot, just kinda warm and therefore a bit soggy. The root beer was good but the food wasn't good at all. I probably would not have returned but I noted that day that they had some kind of corn dog bites and cheese curds and today on the way home I remembered this and stopped again. Again, the service was prompt and friendly but the food was nasty. I had fried cheese curds, fried corn dog chunks and fries. The corn dog and cheese items *could have* been pretty good - they seemed to be coked properly but they tasted bitter, rancid and old - I think this is likely because the frying oil had not been changed in a long time. Awful taste. The fries had the same bad taste and like last week they were barely warm and they were limp and soggy. I do believe I'm done with this place. Maybe in another five years I will have forgotten these experiences and stop in again. But I doubt it. read more

Great service. Good food. Nothing too out of the ordinary but good place nonetheless.

Don't usually review fast food places, but this one had a terrible rating and pretty damn good service. I've been here before for drive-thru service, which wasn't the best, but I have to say I was surprised by what was going on inside the doors. Ordered the BBQ Bacon Slaw Burger w/ a single patty, ended up receiving 2, go A&W! They accepted the Check-In offer, which some places also don't do so that was another plus. read more

A&W Restaurant - BBQ Bacon Slaw Burger - Fast Food Near Me - Richmond, California

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Worst kfc around the San Pablo area. I just passed by the drive thru and ordered the simplest, most easiest thing 2 original chicken thighs. How can you mess that up right? Well they did. I get home and o find one spicy one original. Really?!? Let's not even talk about customer service. You have people not even greeting you, just taking your money as they take someone else's order. read more

Just went here and got a burger because i wanted something to snack on. I took around 4 bites and bit into something really hard that chipped my tooth. Appears to be some sort of bone that was blended into the beef patty. Friggen sick dude. Never going here again plus the quality ofthe food was horrendous.. I ate it anyways since i was hungry but damn should have went somewhere else. read more

I'm sorry to tell you but that was the worst drive thru ever. They're not even busy but the line was so SLOWWWW... and when we get to the window another WAIT... I'm a chocolate shake person and it was disgusting, I can't even have sip. But I like what I ordered tho. THE SERVICE IS BAD and the SHAKE. I like the mini Corn dog still cruchy after a while and the fries too.. that's it. And to the employees: no matter how bad ur day was it's contigous you still have to do your job right and properly. Learn how to do customer service maybe it's about the manager??? read more

Always have good service here from the workers and the burgers are good. We have alot of different fast food places around here and I really like this one. As a chain they are fairly upfront so burgers is kind of their thing and i havent been displeased yet. If you go make sure to get a root beer and a cheese burger. The root beer is so delicious. read more

It's fruit flies on the lids. The lady handling good has no gloves on. We came here because m wife loves root beer floats. There is no root beer in the machine. Table tops are dirty. There is fluid in the drink machine.... I quietly should report them to corporate. read more

This is a bad A & W. They have a homemade sign that drink refills are $1, so I am guessing that it is just this franchise owner. How cheap can you get? Soda costs them pennies and you can't even give free refills? Also, I got the crunch burger. The crunch is supplied by fried onion rings that have been cooked hours ago and the burger itself was not hot. Skip this whole place and go somewhere else. read more

I HATE this place. They NEVER get my order right. Spent $20 on food. Not much right? But its alot when you work for money. Ordered POPCORN CHICKEN MEAL! RECEIVED NASTY ASS CORN DOGS. CORN DOGS?! How on EARTH do you confuse the two? unfortunately paid with cash and can't dispute the charge. So i threw my bag of food at the dogs crate. He ate that nasty ass shit. I called the restaurant several times, they're published # is a fax or Busy line. Do NOT spend your money here. read more

Tuesday's have amazing specials. Buy one double burger with fries and a root beer get one free. They are delicious. Try it you will definitely love it. read more

Every time I have went people get tired of waiting & walk out, one of my visits employee left floor bucket on top of counter customer cancelled his order & so did i ..They tend to not cook ur food to order, I caught the cook warming my patty in microwave..Employees uniforms are dirty and there lazy too read more

Super slow service. Consistently slow service. Then, if you go by drive through, by the time you get to the window to pick up your food, you still have to wait. Food isnt even good. Taste old and no salt on fries. read more

Why oh why did I not check Yelp before I got in the drive thru and ordered. Worst burger I've had, chicken was cold and service super slow. Lesson learned if place has one star don't go read more

This place was filthy. Almost all the tables had garbage and grease on them. To their credit the guy that took our order (his name was Lucky) was very polite. We ordered a 6 piece meal and got it fairly quickly but when I asked for water cups the guy said "ok" then walked away and started filling the drive thru orders. I asked the girl that was just standing back behind the counter for a cup and she pointed to the guy and said "he's getting it" and then just stood there with her arms folded doing nothing. Finally she got it for us but it took a while. There was a couple that had been there a while and said they had been waiting 20 minutes for 2 hotdogs and 2 fries, I told her she should get their money back. Overall it was dirty, no forks or plates or honey, butter or napkins unless you asked for them behind the counter. I counted 3 workers behind the counter one of which was obviously her first day and one of the workers decided to take her lunch break even though there was a pretty big line. I'm never going here again. read more

I order crispy bacon chicken (A2) with soda and French fries. They took so long to complete my request, the sandwich was totally meh ... Impossible to eat, I threw in the trash after the first bite, the soda was strange and no ice! Just give one star for the fries .. I will never go back there. read more

Service is sloowwwwwwwwww. Wow. This place is pretty bad. Understaffed. And yes kinda ghetto. Two stars for the chicken when it's fresh and for the apple pies! read more

This place is VERY slow. Never will go here again. It was getting busy because it was lunch time, but I was one of the first people there. It didn't make sense that it took them 30 minutes to make me a hot dog. All the other people were getting their food first. 15 minutes in and went to the front to remind them of my hot dog. They told me just a minute again and again for another 15 minutes before I asked for my money back and left. This place is lame. Did I mention that I got a Yelp account just to put up this bad review? That's how terrible it is. read more

Horrible place. I went at noon and they had run out of root beer from the night before. It took them 30 minutes to make it and then it tasted weird. Then they forgot the bacon on one of our sandwiches and the cheese and chili on the hot dog was mediocre. I understand that it's fast food but still, make your items available and correct. Plus a bum was hanging out in the back but hadn't purchased anything. read more

OK I'll rate it 4 stars because they are kinda slow.. (especially late at night) but compared to other fast food in the area, they are by far our favorite. The food is delish and the burgers taste like real meat, homemade burgers. I'm honestly shocked they only have one star. They're not that bad. I've never had food that tasted reheated or not fresh.. so if it means waiting a little longer for fresh food.. I'm all for it. read more

Nasty food. Fries were soggy. They didn't give us one of the two hamburgers. The hamburger had piece of hair in it. We ordered mashed potatoes and they gave us macaroni. Never ever coming back. Yuck! read more

one of the worst "steak" sandwiches i ever had. hard meat. just totally yukky.