Drive thru, ordered on the app. Service was friendly and she asked me if I needed anything else. Yes, as a matter of fact, a cup of ice and extra napkins. But when I parked to start eating, I had two hot mustard sauces for my nuggets instead of one hot mustard and one sweet and sour. So I drove back through the drive thru. It was a different girl who gave me the sauce and then a manager type came over and didn't look happy. Drive thru is one of the top jobs and only the most experienced staff should be doing it. You need to be fast and accurate. I did it at McDonald's when I was 16. read more

Horrible - @ Drive thru in the AM. Rep took mins to greet me with a " we don't have eggs." I asked for a breakfast combo that did not have eggs. Response, " We don't have that." I asked, "What do you have?" Response,"We don't have nothing." Where's the training in customer service? read more

After running early morning errands with my daughter, I figured she want a play break. Since it's on the way home, we popped in to McDonald's for their play structure, Our purchase included a Sausage Egg & Cheese McGriddle, OJ and coffee. For the girl who rarely eats, my daughter actually ate her breakfast sandwich. The McGriddle was freshly prepared and the perfect temperature for her to immediately enjoy. My coffee was a good temp for sipping and the creamer was added for me. The self order kiosks are easy to navigate. The tables were clean upon sitting. Service to the table was fast. My daughter got to play and eat so win win before we begin the rest of our day. read more

Paper straws? Y'all, they make biodegradable plastic straws now. There is no reason to give people these trash monstrosities. And why the heck would you put my nuggets and fries in paper bags instead of cardboard cartons? You mean to tel me its somehow ok for my burger to come in a carton but not my nuggets? what kinda sense does that make. and what the hell did y'all do to the McFlurry cups? With as expensive as y'all have gotten, cutting corners like this is a huge slap in the face to your customers. read more

Stopped by McDonald's and tried their $5 value meal, which includes a choice of a McDouble or a chicken sandwich, McNuggets, and a fountain drink; a great deal for the price! The restaurant was clean, food was what you expect and service was quick, even with the restaurant being busy--which is always nice to see. One thing I'm still getting used to is ordering through the self-serve screens instead of talking to a cashier. It's a change, but it does make the process smooth once you get the hang of it. read more

McDonald's - Fast Food Near Me - Richmond, California

I went through the drive through and asked for 2 HOT medium mochas. I was given 1 freezing cold mocha. I told the cashier that I asked for 2 hot mochas, she said to pull up to #1. After about 10-15 minutes of waiting for my mochas, they were brought out. Lukewarm and not tasting like a mocha. Needless to say, I went back inside and asked for my money back. read more

Terrible service do better miss basic stuff like napkins and straws . Workers will lie that the machines are locked . Just cause they closing in 10 min not my problem . read more

3 stars only for the play place & convenience location. Zero stars for the lack of food preparation & safe food handling! My main reason here is the kids chocolate milk was spoiled, not 1 or 2 but 4 children's chocolate milk spoiled . When told they couldn't care less you can see it on their face! They didn't want to exchange like I didn't pay for these drinks! They didn't do the Burgers right missing key ingredients or added ingredients stated to remove & when you tell them they get offended. There's no one at the register your forced to use the Kiosk. They take long just to hand out utensils or ketchup. They all need to be reevaluated!!! ASAP. read more

McDonald's - SPOILED KIDS CHOCOLATE MILK - Fast Food Near Me - Richmond, California

"you get what you pay for" is really the moto at this location. literally the most incompetent workers I have ever dealt with. I don't think they understand basic logic or maybe it's because it's their first job because they look very young now, I don't like to bash employee like Jesus Christ if you can avoid this location. Please do it at all cost. read more

Came to grab a bite before heading to an event today. Ordered a mcchicken and a small fry. The small fry was only $1 given the "buy one get one for $1" deal. However, the fries were cold. The mcchicken was good. They had Apple Pay as an option which was convenient. read more

Darn it all, I like McDonald's since my first burger in 1960. The prices are outstanding and the food tastes delicious! The Big Mac is a culinary classic. Let's raise a toast to the golden arches! read more

UPDATE CAME INTO my favorite McD and as the line gets longer the first customer states he want to make an order from a tall guy, he yells that no one is coming to get our orders he has no one so no orders at the registers he continued to yell said order yourself on the Koias TIMES have changed I feel that customer service is on the low end At 11:08am 23Sep2022 I went through the drive through I met Sidel at the pay window What a friendly and welcoming staff member, love this spot too. Fresh food fast and quick service, large parking lot, clean and organized restaurant. Great spot to stop for friendly service and fresh food!!!! read more

This location's food portions are terrible! The large fries are given in a bag instead of the normal box. The large fry is just a little bit bigger than a normal small fry portion. The drink size of a medium is smaller than usual. The cup at this location is paper and is given with a paper straw. Other locations give plastic cups that are bigger along with plastic straws. read more

McDonald's - This is the medium sized cup. - Fast Food Near Me - Richmond, California

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Wouldn't have thought to review a McDs before but I actually had excellent service today. Plus the Shamrock Shake is back finally!! Which I'm a huge fan of--the bright green and creamy, slightly minty shake that reminds you yay, it's time to celebrate leprechauns and the like. Oh and also the renovation this McDonalds did was definitely the right call. It was worth the late nights of showing up to a darkened McDs still under construction, letting the horror of a closed drive thru sink in while debating my loyalty, deciding if I should starve that night or spend my coins on some other subpar burger shop. Now thankfully it's up and running and the service is better than ever. I mostly use the driveway, but I still get a cooler and more satisfying experience overall. Now they have a two-entry drive thru which (usually) makes ordering much faster. And bonus, the food comes out hot! Drinks cold. Fries deliciously salty. read more

McDonald's - Shamrock shake and fries - Fast Food Near Me - Richmond, California

The food needs to improve! McDonald's would never sell food past it's time, but guess what? They do now! My steak bagel meat was so dried out like leather it infuriated me for the simple fact I paid over $11.00 for this breakfast combo & I was already @ work in Oakland & couldn't take it back! I called their customer complaint department & am still waiting on a call. I'm going to hold this until I get back on the other side! I need my money back! They get paid more & the food is worse! Smh read more

Slow slow service horrible hardly any employees working . No cashier had to use kiosk and waited 30 minutes for order .

First time at this location and went for drive-thru. I was genuinely surprised that my fries are hot and freshly made. Not sure if this happens all the time here but it was so satisfying to have freshly made fries. The person taking the order kept asking us to repeat our order. We got in and out quickly and lines weren't long. read more

So if I could give this place -1 star I would. My brother went to pick up some food for me tonight. I am 6 months pregnant with twins, and my cravings being all over the place, he graciously agreed to pick this up for me. Upon approaching the intercom, no one greeted him or asked "may I help you." They then proceeded to interrupt him after EVERY MENU ITEM he ordered, seemingly rushing him by saying "is that all?!" IS THAT ALL?!!! what happened to just plain old good customer service?! He approaches the window, and the young man that helped with the initial order, walked away and had someone ELSE help him!!! He then requested for a cup holder, and the lady responded with an attitude stating "IT AINT GON FIT!" This is incredibly unprofessional and they for sure will not be getting any of my craving money again. read more

I ate there today and and got my food fast i sat a table next to the kids play area and there ant on the floor I told one of the employees there and she said okay. I sat there for 30 minutes and no one cleaned that area I told the employee there were ants. That Mc Donald's was filthy today so I won't be going there anytime time soon. read more

Ok this Mc Donald did a huge renovation and it's so nice and updated!! Super clean and more modern looking and they have the self kiosk wear you can order and don't need to wait in line! Food was nice and hot and fresh! Fries wear really hot and for mc Donald's the service was great and place was nice and clean and food was great! read more

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Only take out. Play structure is closed. Service is okay. Bathroom is clean. Food is okay. Just they didn't open for sitting. read more

McDonald's - Play structure is closed. - Fast Food Near Me - Richmond, California

Uh-er . . . I broke down and bought a psuedo-cheeseburger in Osan, South Korea in mid-May 2009: The McD's burger was horrible-they do not have mustard nor do they add the cheese! The cheese is an extra charge for a typical McD's burger! I think Koreans CANNOT make burgers . . . Koreans better stick to making Bulgogi instead of burgers at a fast food restaurant such as McDonald's! Yeah-come to think of it . . . drinking a Singapore Sling from that Uber-expensive Hotel off Central and eating a QP didn't taste very good, either. Oh, hey-just for kicks-I took pics of different McDonald's I have visited around the planet . . . tres bizarre! Regarding the McDonald's in Spain , these restaurants serves wine and beer; these beverages are listed NEXT to the Kiddie Menu! Hawaii serves Spam breakfast, Philippines serves Longanisa breakfast, Koreans serves Bulgogi Burger (tastes nasty!), and Singapore tastes like USA burgers. Who knew? read more

McDonald's - Yeah-Bangkok at MBC Shopping Center! - Fast Food Near Me - Richmond, California

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Even though it was super busy. The cashier that handed me my food. Was so polite answering a lot of questions I had asked. And she assisted me very well she gets an A-Plus. Anytime I come to this McDonald's from Oakland always get great customer service. Keep up the great work you guys I love coming out here I work out here I don't live out here but I love the service. read more

I dislike not wanting to make shakes because its busy. I'm finding this as more of a trend now. It happened to me in Sacramento also. Take it off tge menu at lunchtime or peak hours if you don't have time to make them. If short staffed, put a note on the speaker. Its an inconvenience to wait in line and then discover a routine item is not being offered on a bright sunny day. Outside of that, the service was always good at this McDonalds. read more

Worse place ever!!!!!!!! Worse employees I've ever encountered!!!!!!! (Except the young gentleman who took my order) but, the Latin or white girl at the pick up window with the fake red/black lashes and red tattoo on her neck. This girl provides you sauces like it's coming out of her check! Acts clueless like she can't see you through the glass window. Didn't even get the meal I ordered read more

So I tried mc donalds here yesterday for the first time in the US since I recently moved to the Philippines. I would give mc donalds here a 6/10 comparing to the ones in Manila. The burgers here isn't good. The fries taste like salt. My only favorite here are the chicken nuggets and the Oreo McFlurry. Make sure that you check your bags after they hand it to you because I heard that sometimes sauces and straws do be missing. read more

I like the location, and the customer service is okay. The reason for this 5-star rating is because the play area that it has. My twin daughters only eat McDonald's at this area because the fact they can eat, and then play inside a secure facility while I can study. The food is always done fresh every time I've been here, and quick as well as correct. Location parking is a little challenging since it's in a shopping area, but the space is clean inside McDonald's. read more

Trash! Need to get off Uber eats! Ordered SIX nuggets you give me 4 cold stale nuggets got fries cold and stale just plain stupid! read more

All throughout the years, i've been going to McDonald's to have a Big Mac, Quarter Pounder with cheese, chicken nuggets, and fries. It's your typical burger fast food restaurants that anyone should try. Breakfast is now served all day so there are choices of breakfast menu you can try including sausage & eggs mcmuffin or biscuit, fruit 'n yogurt parfait, hash browns, and Big Breakfast with hotcakes are some example. Try their value meal or McPick 2 for $5 are a good deal. You can eat inside or in a hurry, drive thru are available. Haven't had any problems with customer & food service. Satisfied for my money's worth. Parking are available, and they do have wifi. read more

McDonald's - Fast Food Near Me - Richmond, California

It is better than the other one for sure. The customer service is great. No complaints there. My food is never over cooked especially the hash browns. I like the place. The food comes out timely and still hot. Honestly they are way better than the ones in Richmond. read more

They made a mistake and overcharged on my order and when I went back to try to get my money back. The person in store was rude and didn't get retrained for customer service. Be careful to check your receipt and your order of everything is there and not being overcharged! read more

Not sure if this location is actually supposed to be open until 12am as the hours say, but they were all closed 40 mins early. Annoying.

I came to get a McFlurry &' I started chewing some paper like thing &' noticed their was a paper wrapper from a straw in it. So disgusting !! How did even get mixed in ? I will not be going back ! read more

McDonald's - Fast Food Near Me - Richmond, California

Late night shift can't seem to get it together when when it comes to delivery orders. Consistently forgetting basic items such as drinks. The past 3 times I ordered for delivery, the drink holder was in the bag but there were no drinks. ‍ read more

Ordered latte with our drive through order but they forgot to charge us for that. They told us to get back in line to order and pay for it. When my husband made a fuss of it and insisted on them fixing the order, they tried to charge $5 for latte!! read more

Wish I could give a review. But they apparently DONT open at 5. Even tho I saw you in the drive thru window. And you guys didn't answer the phone. It's 5:18 am. read more

Playing place is located in the indoor. WiFi is also comfortable. Very happy. 屋内で遊ぶ場所があり、WiFiも快適。 read more

McDonald's - Playing place is located in the indoor. - Fast Food Near Me - Richmond, California

SIMPLY AWEFUL!! old food being packaged on take out orders. service is even worse. None of the food was hot. if I had been closer I would have returned the food especially after paying $22.00 for old cold food. Wish I could take the one star off. read more

This McDonald's opens at 7 AM. Drive-through is closed. Don't waste your time coming here early during your commute. You're better off going elsewhere. read more

this mcdonald is BS , pokemon promotion but gave me some battleship toy instead, double check your kids happy meql read more

McDonald's - battleship toy - Fast Food Near Me - Richmond, California