10 stars if I could. In the vast world of storage units businesses, I've never found any place…read morequite like this that can match the service, quality, and especially price. These are honest people here to just offer a service, they're not there to royally f*ck you over like the big guys. I've wandered all around the U.S. for years living in a vehicle and have always held a storage unit SOMEWHERE to keep things I don't need with me all the time, and A-1 still remains my favorite - I'm just not around the Eastern U.S. much these days.

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Very Poor Management. Ryan who assume is the dispatcher or manager is very unprofessional and…read moreincompetent. While booking was simple, he complicated this project with his inability to recognize the customer is first. During his courtesy call we discussed morning or afternoon timeframes. I explained an early afternoon appointment would be best for my schedule. We agreed. Early the next morning he calls with a request to adjust his proposal with an additional worker and to arrive in the morning vs the afternoon as we discussed and agreed. At this point this is a breach of contract however I accommodated this company by accepting the additional labor but keeping the schedule timeframe the same. Here is where incompetency takes place. Ryan agreed to the labor and asked me what time would I want the crew to arrive. I gave him a specific time of 12:30. Of course no show. No updates, no calls or explanations. They got my deposit and now no contact or communication. Ryan, your lack of understanding customer service and unprofessionalism has resulted in the loss of this customer and hopefully anyone else who sees this. After reading recent reviews I am happy to avoid his company.

CitySpace on Main Self Storage is a good place to get a storage unit. I've never personally had a…read moreunit here, but I helped a friend with theirs for several hours, and I thought CitySpace was great while I was there. It's a huge space (as most self storage locations are), but I found it easy to navigate. It's gated, and locked from within, so it seemed very secure. I helped my friend clean out her storage unit, organize everything, and dispose of many unwanted items. We had no issues pulling everything out of the unit, as the hallways are quite large. I really like that aspect of this location, because many other storage spaces I've been in have much more narrow hallway spaces, making it more difficult to move items in or out. I have also had experience with storage units where the doors are accessed from outside, so I like that in this location you have to enter through a gate, and then go into the building to access your unit. If you're looking to get a storage unit, I think CitySpace on Main Self Storage is a fine place to do it.

I've had a few storage units over the years for a variety of reasons, and I can say that CitySpace…read moreon Main is one of the nicest facilities I've seen. The storage units are inside and climate-controlled, which will be particularly nice when I have to get into my unit and move some stuff around in the winter and summer months. You can also pull your car into the facility to load and unload it -- again avoiding the high heat, cold, sleet, snow, rain, zombie apocalypse, what have you. The whole place is very clean, and the lady at the front desk has been nice and helpful. CitySpace is downtown and close to my home. Plus you can pay online. And I just learned that CitySpace also serves as a K-9 training center for the Louisville Police. Crazy stuff. The rental prices seem comparable, skewing a little high -- but again you get a lot of amenities for you and your stuff. The one thing I don't like is that I can't access my unit 24/7, but, then again, if I need into my unit at 3 a.m. something is likely very wrong ... or I've just procrastinated in some way.

The staff is great but the facility has been without air conditioning for weeks now. We are in the…read moremidst of a major heat wave and we pay for climate controlled storage. This is unacceptable.

Justin at Tri Village Self Storage is awesome. He actually listens, works hard, and always makes…read moresure you're taken care of. The place is super clean and feels really safe, and you can tell he puts a lot of pride into it. If you need a solid, stress-free spot to store your stuff, Tri Village is the place. Justin makes everything easy. Highly recommend.

I just moved to Louisville and needed a place to stick my stuff. I picked this place mostly because…read moreit was close to the new apartment. But I really lucked out... The nicest thing was that I was able to book a place online. As soon as I reserved, I had it. It was mine. Oh yes, it was mine. Then, I got a phone call from the agent there confirming my reservation and asking if I had any questions. Great customer service. There is 24-hour access to the storage units (which is nice, since I keep a weird schedule). There is restricted access - you can only get into the units with a code that you designate yourself. Plus, there are cameras everywhere, which is nice for a security feeling. The rates really aren't that bad either. A little less than I was expecting. And they have the option to bill monthly to a credit card, which is great for people who don't want to think about bills.

From the owner: Stor All Self Storage in Louisville offers a comprehensive range of unit sizes and amenities, ideal…read morefor personal and business storage needs. Conveniently located downtown near I-65 and the University of Louisville, our facility features both climate-controlled and non-climate-controlled units, all on the ground floor for easy access. Security is enhanced with a perimeter fence. We offer a free moving truck for up to seven days to help with your move. Whether you're storing household items, books, or office equipment, Stor All provides a secure, convenient solution. Contact us today to rent or reserve your storage unit.