Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

I want to make it clear to start that the salesman, Keaton, did an amazing job. He was responsive…read moreto my questions and concerns and worked with me to get a fair price. Never once was he pushy. After he handed me off to the finance person things went downhill. He kept pushing the extended warranty on me despite my multiple statements that I did not want it. I think I had to tell him at least 4 times. I have to say that implying that the manufacturer wouldn't honor their warranty nearly cost them the sale. I told him from the beginning that I had already been approved for financing, but he would not take no for an answer on this. He swore he could get me a better deal. Everything in the last paragraph I can chalk up to it being just how finance people are. This next part is what earns them the rating. I told him at the very beginning that I wanted to have my wife on the loan. He completely ignored that it seems. I finally conceded to the pressure and went with their financing because it wasn't all that much worse than what I already had arranged. Contrary to finding me a better deal, it was 0.25% higher than what I already had arranged. When he brings me the paperwork to sign I ask about putting my wife on the loan. He said something to the effect of "that would mean we have to redo all the paperwork" I asked if we could do that and he told me that I could just go in to the bank and add her. This was a bald faced lie. I would give the benefit of the doubt here, but both the loan officer and the DMV clerk said that they always say that. It was shortly after this that he had me sign for acknowledgment of the interior protection and anti theft. This was literally the first time I had heard of the anti theft. Honestly, I should have walked out right then. I love the car. Keaton did an amazing job. 6/5 stars for him. For the rest of the experience, much less so. Update: Went in to attempt to resolve the financing problem from above. It was a disaster. The finance person above was actually the finance manager. Immediately says that he did not say any of that and that I never mentioned that I already had financing. After some heated back and forth I believe we had worked out a path forward to refinance the car to add my wife. I asked that they refinance it at the same terms to compensate me for the hassle. He told me that they cannot change the interest rate. I asked if there was something else they could do to make this right. He said he had to get the sales manager. Sales manager was even worse than the finance manager. He was unwilling to even entertain the idea that there was any fault on their part. He was only willing to give me qualified responses "If you have A+ credit" was his favorite. He directly insulted me and claimed that I was not willing to take responsibility for my choices. The interaction ended with him saying "I think we're done here" and motioning for me to leave the office. Needless to say, I'm never buying another vehicle from them. I highly recommend nobody else does as well. If you do choose to buy from them realize that their word means nothing and get everything in writing. Many of these reviews mention their customer service, but I've been treated better by most shady used car shops.

I have purchased two cars from One Stop. The first one I had something very specific in mind. The…read moresalesperson took my information and within a couple days had the car I wanted at a great price. No problems at all with the car. The next car was for my kid going away to college so I needed something reliable and safe. I called the salesperson I worked with previously and they said they would find me a few to look at. Came in a day later and left with another great little car. Great local used car dealership!

THIS IS THE WORST COMPANY EVER THEY HAVE BEEN SCAMMING ME FOR A YEAR on my leased car the original…read moreprice with interest was 4500 usd and they recently merged into another bank so they had to resign the contracts with everyone who is in store financed. So that moved my total price up to 5100 usd which is completely illegal and wrong. this is all for a car i bought and within a month of driving it the radiator cracked and a few other serious problems which they refused to fix would not ever recommend for anyone. THIS IS A HORRIBLE BUSINESS. DO NOT EVER PURCHASE A VEHICLE FROM THEM WORST MISTAKE YOU COULD MAKE.

I know some people who trade their vehicles every few years, I rarely buy new cars and last few…read moreexperiences made me dread purchasing from the dealer, I even thought of researching the available options in Idaho Falls or even further. However the process was very smooth and enjoyable and I am happy I was able to pick and purchase the vehicle that looks good, fits my needs and is within my budget. From the initial inquiry and working with Katy, Benjamin and Jesse I felt like I was treated like a valued customer and most importantly I was not pushed into buying any options that I found not desired or outside of my means. Jesse thoroughly explained to me what each offer entails and I think getting some extra protection is beneficial for the peace of mind. Very pleased and happy with my new vehicle.

I've bought two brand new cars here and they've treated us very well. Occasionally we've had a few…read moresmall hiccups with service department however overall I'd definitely do business with them over any dealership in town.

On the Oregon Trail Caravan our truck A/C blower wore out. Despite a full schedule they graciously…read morefit us in and quickly found a replacement blower, installed it, and got us back on the road. All with a smile and regular updates on the progress. This Virginian is most grateful for the care and professional performance.

Customer service is great, vehicle service not so much, traded in my truck about a month ago, the…read morefloodlights up top on the vehicle I was trading for don't turn on, bad wiring, they told me they would take care of it for free, which is great. Appointment had to be scheduled 1 month out, I dropped it off at 9:00am, 6 hours later I go to check in on it and planned on just waiting until it's finished. They didn't even start on it, turns out it's gonna be an 2 day kind of thing, now I have to wait another month to bring it back in, 2 months total to fix a wiring issue, hopefully it can get done next time.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

I will still trust them with some of the repairs, however I do remember the days where they were…read moremuch more responsive. Like if someone promised to call you back they actually did. I am that mature l even remember buying brand new car from them at the old location and we bought and financed from Nissan/Kia at least 3 in the last decade. Dealerships are here to make money and to keep inventory moving so as long as you all agree on the numbers everyone should be happy. Live and let live, unless, of course there is a disagreement about the price or a service. Certain things I can do and would not require any assistance with cabin or air filters. If one of the major parts fails I'd prefer someone else to fix it for me. It is a shame that David is gone as he was probably one of the best mechanics in this area and I could discuss and correct any technical concern I had like when they sold me wrong battery size (24 instead of 35) etc. Now there is a reason I change my own oil. We reside out of town and bringing car in was a minor inconvenience as I had to leave it for a day, then come with another vehicle and grab it. One day I left my car for an oil change and was promptly billed for it and reassured it was all done. I found the vehicle at the very same spot it was left by me and according to the odometer it was not moved for 1/10 of a mile since I parked it. In theory it is only possible if they drove it to the bay and then backed it up into the same very spot in the middle of a busy day. Ok, the oil appeared much darker and more consistent with the oil that had been used for few thousand miles than the freshly filled one. Inquired about it next day and was reassured it was all done and they just switched to a different darker looking brand of oil for changes. I was not born yesterday. Spouse stated she gets better mpg after I change hers myself. Lately they nickel-and-dime even customers buying parts that are not very unique. Adding 3% fee to card transactions is just ridiculous. Do you realize your best sales efforts are being rewarded by people who spend more than they ever should and it is all done electronically? Wake up. It is 2025. Most transactions are electronic. There are even non-profits who figured how to accept cashless donations. You are not a struggling ethnic restaurant and the owner is not your typical "Pocatellan pooh boy" as he owns at least 2 other dealerships one in town and the other in a different state. On a bright side they never sold a stolen vehicle to a family member like Phil Meador did.

They were great.James always ran diagnostic for free and told me how much it would cost me to…read morerepair a car.Fast , reliable(none of the repaired items ever failed).Close to home.credit cards accepted.Used to repair my vehicles with them , my Lincoln , Ford and Jeep.From starter/steering pump replacement to fuel pump/brakes and what not.Unfortunately yesterday I discovered , that from September 4 they are closed and James now works for some farmer.I hope he likes it better , but this is a huge loss for the area I mourn the loss of the mechanic I could trust needed some simple work on my used truck some guys I called act all busy and have not looked at it in 4.5 hrs ,Ok say you are busy if you are and tell me the time frame , but no you know we are very busy and we will get to you sometime somehow one place I had to leave voice-mail,another shop listed won't do it...1 shop listed twice with the same phone number under different names...so yeah tons of fun , guess that is what I get for living in a rural not very populated area....

* Some of the services that brought me to Master Mechanix where to correct faulty repairs from…read moreother shops which included engine and suspension work. * As a senior citizen and after several unsuccessful and expensive services from four other relatively well rated auto repair shops, I started to wonder if I would ever find 'A Really Good Mechanic'. * I met a seasoned Classic Corvette owner at the Post Office and he referred me to Master Mechanix (located right on Main Street in Pocatello, Idaho). * I found that the owner, Ray Campbell, runs his business in an Ethical, Professional and Friendly Manner ... How Refreshing! * Upon more research I discovered he has a Stellar Reputation amongst his Peers and Valued Customers for his Precision Automotive Skills ... And he indeed lives up to his well deserved reputation! * He is an ASE Master Certified Technician with consistent 40 Years of ASE Certification. * His Diagnostic Accuracy was Impressive, including Excellent Quality Control. * I have received precise 'Right-The First Time' Repairs. * He gives Clear and Detailed Invoices. * His pricing is surprisingly very good considering their skill sets by far exceed the others. * And as a somewhat apprehensive customer, he goes that extra mile to answer any of my questions in a easy, down to earth way. * My well maintained 35th Anniversary Edition Camaro runs as smooth as silk, thanks to the Conscientious and Skillful Team at Master Mechanix. ~ Thank you guys so very much ... Keep up the good work ~ Note: I read some of the previous reviews and I find it so hard to believe because the service I received was 'Off the Charts Excellent'. There are a couple of other shops named Master Mechanic, etc ... Perhaps they are mistaken.

My colleague and neighbor recommended this place for general maintenance for my 2004 4Runner. I…read moreemailed Rick and made an appointment and when I picked up my truck and it was exactly the price we discussed, no surprises. They did a much overdue tuneup and oil change and repaired a problem with my headlights. They went the extra mile and polished the headlights that had turned yellow with age and I didnt see a charge for it on the invoice.  Truck is now running like a top! This seems to me to be an honest and quality mechanic that charges a fair rate and you cant ask for anything more.  Im looking forward to a long relationship with Master Mechanix!

Great service. Worth the money for the wonderful job they…read moredo. Got everything i needed done that had to be done. Thank you so much.

This is the only mechanic we'll us. Consistent great service. Fair pricing. We've always been happy…read morewith these guys.