Staff is personable and professional. I was serviced promptly with answers to my questions and…read moregreeted upon entry. The location is a bit tricky to turn into from the opposite side of the road, so be mindful of that. However, overall I had a good experience and would certainly return for future assistance!

I reserved a full size truck online. When I went to pick it up they said they didn't have one…read morethere.they didn't even have the decency to check with the closest enterprise near them.we went to the location they didn't call. And even though we didn't reserve at that location. They rented us a full size vehicle.

During tough times we always need a rental car. I'm always depending on Enterprise because of their…read morequick and efficient service as well as how clear they are with their agreements. Thank you so much for yet another car rental.

I've been renting from Enterprise for over 20 years with relatively pleasant experiences. However,…read morethe lack of professional and rude disposition by their Assistant Manager, Cavella Pratt left me extremely disappointed. I'll pay extra at Hertz or any other rental company to never have to experience her prejudice. She advised a manager trainee to refuse to service me because expressed a preference with whom I wanted to handle my transaction. Please offer some leadership development training to this young lady. Awful!

Will absolutely be my last time renting from this location. I made a reservation more than a month…read morein advance and when I arrived they stated that the vehicle was en route from another location. This is the third time ive used this location and the car selected wasnt available. No communication prior to arriving was made that there would be a delay in renting. Nor that the vehicles in previous reservations werent available. Its inconsiderate and inconvenient when people have travel plans.

I came back to provide an update. During my first visit, I had a 3 Star experience. Unfortunately,…read moreafter 2 additional visits (I travel a lot), the service and quality had severely declined. I'm unsure if it's because I just so happened to catch them on a good day but I will need to rent elsewhere. For starters, the quality of cars are not good. I've received the car with a tire pressure monitoring system alert (TPMS) that would not clear and I've also had a vehicle with steering issues. I reported both to the workers but fortunately, due to no other car available, I had to take them. Just imagine going out of town with a TMS alert and praying that you don't catch a flat. We even looked in the settings to see if we could clear it, and there was no setting. The worker attempted to look and couldn't find it either. As for the steering issues, it was very hard to make left and right turns. Luckily, that trip was not too far so it was manageable. However, moving forward, I will have to visit another location. I did try three times but now I'm out.

I was really nervous to go to this location based off of the other reviews and I am glad that I…read moreread them. I knew from the other reviews that the location was located within the dealership and the signage made it pretty clear where to go. I had no trouble finding the location and upon entering the office, Lily waved me in and was immediately helpful. I provided my drivers license and credit card and she had me on my way very quickly. Customer service was top notch and she even wished me a belated happy birthday when she saw that it was the same week. My rental vehicle was very nice and comfortable. It was half full and this was notated on the agreement and that is how I returned the vehicle. I had no issues and Lily even was there on Monday and asked me how everything went. I was very pleased with my car rental experience and would rent here again. This is not an airport, do not expect the experience to be like an airport. Great Value, great customer service, and great vehicle!!

Went to pick up an SUV that we booked two weeks ago to take my son to college. Arrived at Hertz at…read more9:30am to find the building closed and other customers waiting. The office is supposed to open at 9am. Called the hertz customer service number and were told "sorry...not sorry". So we hopped across the street to Enterprise and thankfully got a vehicle. Save yourself time and frustration and go to Enterprise instead.

This budget location is horrible. I prepaid a month ago for a full-size SUV to pick my daughter up…read morefrom college tomorrow (MD to AL). They called me today, an hour before pickup and the day before I am to leave to tell me they don't have a SUV and there's nothing they could do... How in the world??

"We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have…read morebeen renting from them for the past eight years, and we've always had a great experience. LaMont, the owner and manager, is fantastic--he really goes above and beyond. Everyone there is always so polite and friendly. The young lady, Fransiel (I hope I've spelled her name correctly--my apologies if I haven't!), is also incredibly helpful. What I love most about this location is that they are always fully stocked with inventory, and their hours of operation are very convenient. Keep up the great customer service!" Let me know if you want any other changes!

I was very surprised to find how lax the folks at Enterprise Car Sales are. Car dealerships…read morenormally give me anxiety. Salespeople have to meet their quotas. They will usually pressure the customer into a purchase he or she may not want. That's not really the case here. Enterprise sales really look​ out for the customer's needs and budget from the get-go. I was very happy with the purchase process. I originally just walked in to see if I could find a suitable minivan for our family. I was shocked to learn that their most expensive model, a 2016 Chrysler Town & Country, was well under my perceived price range. In fact, they had many great models for good prices. If I were looking for a 4-door sedan I'd probably go crazy trying to have to pick the right one. Unlike a brand name dealership, there are plenty of options here: KIA, Honda, Hyundai, Ford, Toyota, etc. I only wish this location had more hybrids and electric vehicles. Kevin was our sales guy. He's super friendly and knows his job well. Sheldon checked us out at the end. We're definitely considering coming back here for our next auto purchase.

I've rented from Enterprise twice, and both times the cars were not as clean as I expected. One…read morevehicle had a strong odor that lasted throughout my one-week rental, and the other was also not clean. I recommend paying more attention to vehicle cleanliness before renting them out. Vacuuming alone isn't enough--cars should be washed, cleaned thoroughly, and aired out regularly to keep them fresh. Taking a few extra steps to ensure every vehicle is clean and odor-free would greatly improve the customer experience.