A Brighter Image

I don't know if this is specific to this location, to the franchise, or to the eyewear industry…read moregenerally, but the lenses I've gotten here the past several years--four at least--have lost the protective coating within a year or so. That shouldn't happen since I always get the extra protection, and I use a special lens cloth to clean them. Glasses are all but useless once that happens. I don't recall that ever happening before. The prescription sunglasses they made for me, at substantial expense, are an optical mess. Wavy lines, visible color prism, ill-fitting--unbearable. Gonna try another place this time now that I have a baseline.

My Eye Doctor gave me a thorough and comprehensive eye exam! Their office was staffed with highly…read moretrained professionals who also had excellent listening, communication and interpersonal skills! The environment was relaxed and friendly, and they actively helped me find the perfect frames. Their selection of frames was substantial, and they had a wide range of prices to fit my budget. I liked the "option" of scheduling my appointment online; their webpage was easy to navigate, and it provided me with selection dates and times to schedule. I was also able to pre-register on line. Their advanced technology assisted in providing maximum eye exam evaluation, and my doctor communicated thoroughly the results and health condition of my eyes

See all

Stephen L Glasser, OD

4.6(132 reviews)

0.9 mi•Downtown

Outstanding technician. Immensely knowledgeable provider. Delightful staff…read more Some optometrists are excellent technicians and refine your prescription to perfection. Some have great knowledge bases and answer questions on eye care with in depth, accurate, and actionable advice. Dr. Glasser is both, and arguably the best at both "sides of the coin" of any optometrist I've visited in my life. Importantly, Dr. Glasser and his entire staff are efficient and pleasant. They honestly try to make your visit as pleasant as possible. In an age where healthcare tends to be actively hostile to the notion of customer service, it is refreshing.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

See all

Metropolitan Optical - Pennsylvania Ave

3.9(110 reviews)

0.9 mi•Downtown

Certified professionals

Offers payment plans

This is the best Optimetrist Ive been to in the DC area. I was previously at a Visual Affair and…read morehad a negative experience with their staff. I was looking for somewhere else and came across Metropolitan Óptical on Zocdoc. The staff was incredibly friendly. I was greeted as soon as I arrived. I came pretty early, but they made sure that I got my tests out of the way early and then I saw the doctor. My appointment was quick and efficient, but I also learned things about my eys that I hadn't known before. I also have a lot of anxiety with my eye, but they helped me breathe through the various tests that often are a challenge for me. Every staff member I interacted with was fantastic. I will definitely be returning!

Customer service terrible. Rude on the phone and in person, refused to answer insurance-related…read morequestions fully or directly, provided monosyllabic responses and acted as if I (the customer) was inconveniencing them. Made no real effort to be helpful, showed little interest in my concerns, very dismissive, performed other tasks while I was asking questions and made me feel I was a burden. Too bad because they used to be OK (nothing memorable or special, but they were fine).

See all

Voorthuis Opticians

4.1(47 reviews)

0.8 mi•Downtown

Terrible experience.. I work up the street (mind you I'm a whole paralegal) and always see that…read morethey have cute colored eye glasses so I decided to go in and check them out. I asked if they accepted Insurance and the lady who was helping someone else chuckled. Of course I didn't say anything because I don't respond to ignorance so I just left.. I don't what was so funny about me asking that because I'm sure she's not even in my tax bracket but maybe if she looked for ways to save a buck she might just have some!

Paul is gone. Now so am I. Voorthuis is failing loyal customers with inferior materials and…read moreindifferent staff. Hidden costs, sloppy mistakes, poor comms, endless delays. With so many opticians and reasonable choices, why would anyone stay?

MYKITA

5.0(9 reviews)

0.9 mi•Georgetown

•$$$$

I popped into this store the other day to tighten my glasses. This has become my favorite glasses…read morebrand. They are pricey but are such high quality. They are so thin and lightweight I usually forget I'm wearing them. I have had the same pair for about two years and they look fabulous still. The store in Georgetown is like a third of the size of the one in Los Angeles. Parking even on a weekday is very tricky because they have have taken up a bunch of parking spots to widen the sidewalks for better social distancing.

I brought an older pair of Mykitas to this store because I lost one of the silicone ear pads. I was…read moremore than willing to buy a replacement t for these excellent frames. Instead, they swapped out ALL of the silicone ear and nose pads along with giving everything a thorough clean. Yes, these are considerably more expensive than most other frames, but they last forever and the customer service is outstanding!

The second MYKITA Shop in the U.S. is situated on a chic street corner in the historic neighbourhood of Georgetown.

Inside the MYKITA Shop Washington.

See all

The Frame Mender Eyeglass Frame Repair Centers

4.1(205 reviews)

1.0 mi•Downtown

Phenomenal job!!! I took my mother's glasses there hoping for a temporary fix until we get her new…read moreglasses. The repairman told me that was not necessary: His repair made it unnecessary to get new glasses at this time!!! The repairs were done in less than 3 hours and inexpensive. He even offered to replace the nose bridge anti-slip pieces. I highly recommend this repair group!!!

This is my 3rd posting. Frame Menders continues to perform miracles. Saved an expensive frame that…read moreanother optical store wouldn't even touch. Same day service and reasonably priced.

All that metal was broken at the screw point and replaced.

Metal replacement from inside the front of the frame as well as the temple.

The Frame Mender Eyeglass Frame Repair Centers

See all

Insight Opticians

4.9(48 reviews)

1.5 mi

Want to see above the crowd? This shop is not for the 20/20's. I always walk away loving my four…read moreeyes. Over 35 years, I have loved Tony and over 20 years for Yolanda! Come get your Insight on for the most stylish vision you've ever seen.

I highly recommend. Yolanda & Tony are first class & experts in helping you match the perfect…read moreframes to your face. I wouldn't buy glasses from anywhere else. Thanks for an AMAZING experience!

Eyeglasses

See all

SEE

4.1(117 reviews)

1.0 mi•Georgetown

i've been going to SEE Eyewear for over 20 years. their glasses are so unique and as someone who…read moretakes style seriously i am addicted. the georgetown store is absolutely incredible. sheila and brandi are the best. they will take really good care of you. these SEE glasses i'm wearing stop traffic -- people will hang out their car doors to compliment them.

Janelle was excellent in helping us find sunglasses and eyeglasses. She took the time to explain…read moreeverything and made sure that we got the best options. I'd highly recommend you go see her.

Me and my SEE. :)

Teal leopard eyeglasses

See all

SEE Eyewear 2nd pair

Washington Eye Associates

4.2(188 reviews)

0.8 mi•Downtown

I've gone here before (good exp w Lamothe) but haven't had eye exam in at least two yrs . I called…read moreto make an appt and spoke w the office mgr/ receptionist. He had a flat affect and set a negative stage. I said I prob need more than a routine eye exam but was happy to start w that. He lmk that a dry eye test isn't covered by ins (which is fine) and not to expect that I could do both in one visit (also fine). He then said, the appt will be 15 min tops, so it's not a time to ask questions. I said, of course I want to be able to ask a couple questions, espec bc of eye irritation lately. He said, "I see your insurance is (x) and that only pays us like $60 per visit. We can't give patients longer than 15, we'd go out of business" (!) I couldn't believe it. The rudeness and the gall of mentioning my coverage resulted in poor profit for them. I suggested he NOT say those things to new or returning patients and he said he was trying to manage expectations, that patients "always complain" they want to be seen longer but it's not doable. Talk about poor patient relations/ customer service. I realize what the medical system is up against w insurance is rough, but never has a public-facing clinic employee been so dissuading about the care their provider provides. I can't NOT recommend this place enough; take your business to an office that will value it.

I had to wait more than an hour in the office. Very frustrating. Try to find another eye dr. - or…read morebe prepared.