Hi walked into T-Mobile had a few questions on my bill and Q was There to help me!…read moreHe was very informative he had all the answers and was very pleasant! The store was neat and clean very organized.....And it looks like they have all the newest latest phones!

This is late review posting. I went to this location while I was visiting Novato…read more My iPhone 7 was not charging properly. Well my son said we will get it fixed or it's about time to get a new phone. We finally had time to go have my phone checked. Got to the store and surprisingly there's no line. George was a great help. He tried different charging cables and still they fall off my phone's port charging so I just decided to get the simplest iPhone 13. George was very helpful assisting us with the paper work and he transferred everything to my new phone... what a difference, I have yo get used to the face recognition security code. Well I'm really happy with my new phone and still getting yo discover other features that are available like sending emoji recording that didn't look like I was sleeping throughout the recording ... my voice intonation sounded so unnatural like an alien leaving a message ..!!

They can improve their customer service. I went in to pay…read moremy bill and I asked for help on my phone to change my voicemail greeting. The male employee scrolled through my settings and said my phone doesn't have it and I said it's a brand new 17 Pro Max what do you mean? Three employees who were standing around were laughing and I asked if any of them knew how to do it and they still laughed like I was an idiot. I left and went down to the Infinity Comcast store to pay my cable bill and an employee in there helped me in about 30 seconds with my phone as they also have phones . I was ready to switch but I called Verizon and their excellent customer service talked me out of it with a discounted bill and for being a 25 year customer. for a Verizon company store I recommend the one in the Village Shopping Center in Corte Madera.

Stopped by Verizon in Vintage Oaks yesterday to get help on issues…read more with my Samsung cell phone. Was helped by Henok Mahari. Henok was very helpful, friendly, and solved all my problems Stopped by the Verizon store in novato again last week with four questions. Edwin was were very helpful. Mike

Great place to get your DMV registration renewed. Beats the DMV lines. They also offer insurance…read moreservices and tax services

Really nice people very responsible, clean please they are always attentive for your needsread more

I've upgraded my cell phone several times since moving to California in 2005, and this time was by…read morefar the easiest purchase and data transfer experience. This time I moved from an iPhone 14 Pro to the iPhone 17 Pro. I was amazed that all my apps appeared just as before--I only needed to sign back in. Even with nearly 100,000 photos and videos, the transfer finished in about an hour. Incredible! I've interacted with several staff members at this location recently, and they've all been knowledgeable about iPhones, accessories, and the customer's point of view during transitions. Each one has been professional, respectful, patient, and personable. In particular, Aiden anticipated my needs and guided me through the transaction with clear, straightforward instructions while handling the purchase itself with great efficiency. On another visit, Darius and Sonny were also very helpful. Overall, I'm thoroughly impressed with both the process and the team.

Initially, I was in a family plan. I am not the main account holder. I had my number rolled over…read moreto me, personally. At the same time, the phone was stolen and I immediately sought to 'SUSPEND LINE USAGE" and then to HAVE SERVICE DISCONTINUED. I kept being flipped back and forth between doing it on line and what can and cannot be done in a physical store. I got tired of going back and forth. (because I was not the main acct holder, certain info was withheld; when info was finally in my name, there is a WAIT PERIOD, before we can set the phone straight - MEANWHILE THE PHONE IS STIL STOLEN, ON SUSPENSION BUT FULLY L I V E. I am told I am responsible for the line yet it is ATT who is taking 72 hour wait time, now another 48 hour wait time. I think you ATT should have responsibility for payment on this line. It is your system which has us at a stand still for now....... Meanwhile let me offer a note of thanks to the employees I encountered on Thurs Sept 12th at the Novato store. They were eager to roll the ball and get solutions versus quick to say " ma'am I can't help you" Their efforts yielded results - we now have a 48 hour watch til the problem is resolved. I should only have to make one more visit to the retail store for the line to be fully SUSPENDED AND COMPLETELY LINE CANCELLATION. thank you. Queen Mother

Came to shop a solid 30 mins before closing, "open" sign on, advertising boards still outside, all…read morelights and displays on. Locked. Knocked on door off and on for 10 minutes. Called, no answer. I've used this store in the past and they've barely seemed interested in helping customers, guess they solidified it this time. Won't be back.

Review for Josh (a very high employee)…read more I walked into the store on 12/6/25 and there were already two customers waiting in line ahead of me. While I was waiting, two of Josh's friends walked in and were allowed to cut in front of everyone. When I politely pointed out that I had been waiting my turn before he helped his friends, his demeanor immediately changed. As I began explaining why I was there, he repeatedly interrupted me. When I asked to finish my explanation, he responded by telling me that if I wanted his help, fine -- otherwise, the door was "wide open." When I asked for his name, he refused to give it to me. His manager then asked him to hand me his card, but instead he gave me someone else's card. When I confronted him about it, he turned around and walked into the back of the store. It's about to let Josh go. He is not someone that knows how to work with public.

Great service. Fair prices. Fast response…read more Don't pay for AppleCare. Pay these guys instead when something happens. It will be chaper, faster, and you'll have less stress. And...you don't have to schedule a Genius. Just walk in and get your device fixed. Five stars. Support our "Right to Repair." https://www.repair.org/stand-up

Fast and honest service. I've used them a few times. I've had them replace a battery on my Mac and…read morereplace an iPhone screen. They do good work.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

Love this business extremely helpful and pleasant to deal with. And fair pricing. Location is good…read moreas well

I have bought phones and I have had my family's and my phones repaired at Petaluma Wireless for…read moreover five years. I have always received excellent service and great value in every transaction! They have earned the highest rating I can give. Thank you, Marcia Petaluma

I've gone to Petaluma wireless often on for the longest time when I've had glitches on my iPhone. I…read morethink it's the owner, but he's always been so helpful and so courteous even though it's only been a few minutes before he could fix the problem... I highly recommend this place professional courteous sincere.. the kind of people that you don't run into too often in this world. Give this place a try you won't regret it.