On time, professional, nice, knowledgeable about the baby grand they moved into my house and also moved an upright out. Everything was in perfect condition. Definitely will use again. read more

The worst service and they broke my piano. These guys were hired by the piano store to move my grand piano from a business to my home. The second these guys arrived they were non stop complaining...."this is a job for 3 guys (there were 2)", "order said "1-2 stairs", "let's just get this done and get out of here." Long story short, yes we did have stairs leading up to our front door. This is something that I made the piano company aware of. Regardless, the guys had ramp that they put straight from the truck to the landing at my front door. No lifting necessary....just rolled it out straight in to my home on the level where the piano was going. Have no idea what they were non stop complaining about. Second, I have a commercial dolly that the piano needed to be placed on so it's easier to move around. The guys without looking at the etchings of where the piano legs are supposed to go, (L for left leg and R for Right leg) they started to lift and FORCE the piano legs in the WRONG bases. This resulted in cracking the lacquer and cracks in the legs. They did not seem to care about the well being of my piano and all they seem to be interested in is getting out as fast as possible. Pictures for proof. Stay away from these guys! read more

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We have used Ed and his team several times! They have been responsive, prompt, careful and educated on all types of pianos. read more

A E Tentes Piano Movers - Piano Services Near Me - Waukegan, Illinois

I needed a piano moved, and I needed it moved fast! Tentes came thru with flying colors! I had moved from Illinois to California in May and left my wife's Steinway M baby grand piano at our house in Illinois while the house was on the market since we knew we wouldn't have room for it out in San Diego. The house never sold so we put it up for rent. Within one day of listing it, we had renters in and needed to get the piano OUT! First I called Cordogan's Pianoland since they were maybe 5 miles from the house that the piano needed to be moved from. Explained to them that I was living in California now, that I just got tenants and needed to get the piano moved ASAP!!! Well, they wasted about a week of my time by making me send pictures of the piano, pictures of my brother's stairway, dimensions for the stairway, etc before finally telling me that they couldn't (more like wouldn't) move the piano from Geneva, IL (yes, the same town I lived in) to my brother's house in Dwight, IL which was a little over 55 miles away. I called up Tentes the same day that Cordogan's flaked on me. Explained the situation, and they were ready to move the piano the next day. No pictures needed, no dimensions necessary. I just gave Ed the pick up address and delivery address on the phone and he made it happen. On top of that, when I asked him if he wanted a credit card for the payment ahead of time, he said "I don't do credit cards and since I don't know how much it will be until it's all said and done, why don't I just bill you afterwards?" WHAT?!? Who does that in this day and age?!? Granted, they ARE piano movers and I would imagine that I would NOT want to argue with them if they came to collect from me if I stiffed them; but I'm in California so they were taking that risk on their own to help me out of a jam. To top it all off, they are located in Waukegan and my house was in Geneva which is about 75 miles away just to come pick it up. The local place wouldn't even bother to drive 5 miles to pick it up. In total, Tentes drove over 225 miles for the entire move by the time they got back to Waukegan. Also moved the piano up a flight of stairs with brick fireplace on the inside of a 90 degree corner to the 2nd floor. Not a scratch on it, not a thing broken. Nothing but true professionalism and a 'old school' business mentality. If you're anywhere in the Chicagoland area and need a piano moved, I would not waste your time calling anybody else and call Tentes Piano Mover's first. read more

Excellent piano movers. They pay special attention to detail and go above and beyond to ensure customer satisfaction. Whether your piano delivery requirements are easy and straight forward or complicated and demanding, this is the company to hire. We couldn't be more pleased with their services. Portland Piano Company read more

Don't trust these guys. We used them to take apart and move a large, refrigerated wine cabinet out of a room for floor repairs, and that went fine. However, when they were scheduled to move it back and re-assemble, they failed to show up, two weeks in a row! It's now the Monday after the second Saturday they were supposed to be here, and no word from them, though we have called them a few times. We're going with someone else. read more

If I could give a zero star rating, I would. I have had this company move my piano previously while they were hired by a piano store. This time, I contacted Ryan, the son of the owner directly and asked for a quote, date and official scheduling for the move I'm doing independently of the piano store. Everything was set weeks in advance and I got a confirmation a few days before the move. On the morning of the move, Ryan cancelled on me saying he wasn't able to get a truck from his dad and that they'll come some other time. I leave the country the next day and moving out from the apartment. I called Ed (the owner) and realized that his son has been stealing business from the father and not putting his extra pick ups on the official schedule of the company! After hours of panic and talking to Ed, the piano was suppose to get picked up and be stored at a warehouse until they could get it to the final destination, which was great inconvenience for me, but at least it was getting out of the apartment. Preparing for the cash payment, I called again to double check on the quote and Ed started yelling and cursing at me that "he doesn't even want this f...... job" and that i should "call someone else". He hung up on me, leaving me with one day to figure out who else in the city can do this job on a same day notice!!! I have never seen such unprofessionalism and rudeness and absolute carelessness from a company that deals with pianos and pianists on daily basis. I'm shaken up from this encounter and in panic, with a stranded piano and having to leave town the next day. Don't ever work with these guys!!! read more

AE Tentes Piano Movers canceled on me an hour before my scheduled move, after booking them a month in advance, and confirming a move 3 days prior to it. What would you think of them? This company is a joke, for sure! read more

We have a tricky entry way with very tight space and two guys did an amazing job. Very careful, observant and capable. I was nervous about our new hardwood floors getting marked up...no issue! It was obvious they had much experience...they definitely knew what they were doing! Great communication, excellent service. I've recommended to several friends already for any big move...not just pianos. read more

We hired AE Tentes (Ed was our installer) to install a piano at one of our New Construction sites in Arlington Heights last week and they did a great of a job!! The job wasn't the easiest and we really appreciated them going above and beyond to meet our customers demands and get this done for us. We were all very pleased with the work that was done! read more

To all of my northern Illinois and southern Facebook friends I just wanted to Warn all of you. I just had a piano moving service move two pianos for me. As some of you know I have been in the music business my whole life and started my career as a piano mover. I took the recommendation from a local piano mover since they were busy to have Tentes piano move two pianos out of my house. At my house they did a good job but what happened later was very unprofessional. I rent space from an antique mall that has rules about how to load into the building. The driver who happens to be the son of the owner did not want to follow directions on how to bring the pianos in the building. He was not only not listening but was very belligerent. As his dad said nothing and the third mover smelled of alcohol. Over all a very bad thing to go through. I would strongly recommend you find other movers for your piano needs or rentals. What happened to the Customer is always right? Now if I was telling them how to move the pianos it may be different as we have many ways to do the same job. But I have rules I have to follow and instead of opening his big mouth he should have followed instructions of the person who was paying him. So I would never recommend this company to any one. read more

Absolutely do not use these people. I had the opportunity to get a piano for my daughter that was fairly old. I did the research and found a piano tuner and teacher who recommended Ed Tentes. I contacted Ed, who agreed to move the piano for $295. He agreed to look over the piano, which took 5 seconds, to see if the piano had any damages. It was agreed that I would pay him $95 for his troubles of gas a truck expenses if there were damages. The transaction details were very clear on both sides. $295 to move, or $95 service call if piano wasn't moved. I contacted Ed the night before the original move date, and he confirmed that he would be there. He contacted me the next day to cancel an hour before the scheduled time. I was upset, but figured I would give it another shot. Ed showed up and the move was completed. I was shocked that he changed the price from $295 to $350. I told his son that this was not what we agreed on. The following day, I left a message for Ed to please contact me. I explained I was unhappy, and that I believed his business practices were unethical. You don't give a price and then change it after the move is completed. He stated the additional charges were to check out the piano (which he took maybe 30 seconds on). I told him he never once told me of these additional charges and that his additional charges were $30 less than what a full tune of the piano would cost. He decided to hang up the phone, and has not called back. Do not use these people. Extremely dishonest and give you the bait and switch. read more

This company does not deserve even one star. Ed was very unprofessional and rude. After receiving all my information, including address and phone number, of where I needed the move, he emailed me the morning of claiming he did not get the address. This email from him was on the same thread as all the others including the address and my phone number. He never called. I called because it was 11:15 and was wondering where he was. He said his movers were there at 10:00 am and no one answered (even though he claimed in the morning he did not have the address). We had this date at 11:00 am scheduled for multiple weeks. He never said 10:00 nor did he say a window of time. The scheduled time of the move were in the emails as well. He said he did not have a phone number, even though he did. He ended the phone call by saying " I already wasted too much time" and hung up the phone. I would never recommend this company or him. Very terrible! read more