My brand new dishwasher started leaking. I called manufacturer and they scheduled me for this company on 1/23. He called night before to ask some questions. Said it sounded like the seal and he would call me back in morning once he got to his shop and confirmed he had the part. Called me back next morning to ask same questions he did night before. Said he was on his way to his shop and would call me shortly. Never called back. Never showed for appointment. Doesn't answer his phone and Voicemail is full so you can't leave a message. Called my manufacturer back and had them schedule me with someone else. read more

didn't even show up for appointment to look at my dishwasher. he was sent from a warranty company. he just called to see what was wrong and said he'd order the parts, they'll be here in a few days and he'll come back to fix it. nothing was ordered. the case sat open saying waiting on customer. Then the case was closed as though we didn't need it fixed anymore?!?! he wouldn't answer phone calls. the warranty company said they can't even order parts if he never came and looked at the item and took a photo of it and sent it to them. Now thanks to this horrible company we are 6 weeks later at getting our dishwasher checked out... by another company of course. Is this even a real company? read more

i had Al out to service my washer under my Lowe's warranty. He called me shortly after I scheduled service, talked with me about my problem and ordered the parts he needed. He told me he'd call as soon as the parts were in and he did. He showed up the day he said that he would and was courteous and professional. Turned out my washer cannot be fixed. and needs replaced He explained everything to me and like I said was courteous and professional. With or without a warranty I wouldn't hesitate to hire him again! read more

Just to leave a message about the terrible service of this company. It's been 4 weeks without my dishwasher and if I happen to get a hold of him he says he will come, but never does. I like most everyone else leaving a review for them I have been very disappointed. Definitely make sure you request a different company if doing warranty through lowes. read more

Home depot assigned this place for a repair to our fridge under warranty. The guy said he would be here before 10am. No call no show. My husband has called twice and I have texted twice. I am really tired of people operating this way. At least let us know something read more

Lowe's assigned him to a warranty job for our fridge. He said he would come around 4/5pm. He never showed up. I texted him and let him know we had to head to baseball just after 5pm. He did come out the following day. He said since I reset the fridge by unplugging it and plugging it in, that is all it needed and that he would have done. Just like a computer needs to reboot, the fridge did. It did work for a bit after that. But now here we are 18 days later and in the same situation. read more

Lowe's assigned them for fixing my washer. I was supposed to get an email to confirm, but never did. The guy called the wrong number (warranty was in a friend's name still and he called her) the day before, but he still never showed up. read more

Horrible customer service. Was hired by ElectroLux to fix an issue with an appliance, came out, claimed to have ordered part, but never showed up. Hopefully he's dead because he won't return calls, answer emails, or anything. I hope nothing but the worst for this guy and hope his whole family ends up dying of covid. read more

It's been almost a month since this guy said he would fix my TV. All parts that were ordered arrived but this guy keeps saying he will call me to schedule appointment but neither calls me or answers my call. I think I will refund my TV and not repair it. This is getting ridiculous!!!! read more

Professional; knowledgeable; polite; on time; and had parts. Also, I love that it's a family business!

Showed up late multiple times. I had to call each time to verify the appointment was still occurring. After attempting to replace a part on the TV, it was discovered he had ordered the incorrect part, which ultimately didn't fix the issue. Later said he would order a 2nd part but never did. After calling numerous times, the 2nd part was never ordered and issue never fixed. read more

Called for repair of our T.V. at least 6 times. He would call back the first couple times and would say that he was ordering part or that it was on back order, but after that, would never follow-up or return our calls. After 8 weeks, we still have not gotten a response or our T.V. fixed. If you need a repair, your might want to call someone else. read more