They are VERY laid back, to the point that I wasn't sure about this place at first. Once you…read morerealize that they are musicians, not business people, you understand their approach. They took my young daughter, who had NO experience playing guitar or recording songs and they helped launch her musical career. Along the way they were VERY helpful and patient with all of our questions. When we told Chris that she was ceasing her sessions with him (to pursue music in Nashville), he was actually happy! Not happy that he was losing a customer, but happy because she was moving up in her progress. Their passion is music and people! They are the BEST at what they do and I would recommend them to anyone.

I stopped by this music store by accident. I went to a diffrent music store in Troy a couple of…read moreyears ago and wanted to return. Since I was already there I thought Id at least nuy something. That changed by how I was treated in the store. I was trying to be friendly to the young man but he cut me off abruptly and asked me what I needed. I told him I was looking for a tuner but based on how he treated me I was ready to walk out the door. He showed no kindness towards me as he showed me the limited supply of tuners. They were all reasonably priced but I just could not spend my money in a store in which I felt as was not welcome. I'm going to check my reviews and see if I can find the place I really wanted to go to. If you live in Troy and don't mind unfriendly employees you might like this place. They do have a reasonable amount of stringed instruments at reasonable prices from what I saw. But I can't and won't spend my money where I'm not appreciated. I'm going to check my previous reviews a

New owners doing set up and repair work. I took my Friedman guitar in recently to have them look at…read morethe the high E saddle because I was breaking strings. I got the guitar back after a $70 set up and it's not breaking strings but it won't stay in tune (has an original factory Floyd, not the lower end model trems) and the high E sounds dull when played open. They took out a spring (not sure why) and i am just disappointed in the work. Considering taking it back, but afraid they will do more damage.

Very helpful and resourceful. Great selection of used and vintage instruments constantly cycling…read morethrough the store.

I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

I stopped in on the Friday of Bluegrass and Brew Festival nearby. I was not impressed. First off I…read morewas not greeted when I walked in. I was only there for 5 minutes because at no point did the employee working there ever acknowledge my presence or offer help. I needed some guitar picks but left empty handed. I may stop in next year on the first Friday of August when The Bluegrass And Brew Festival returns to Fairborn.

I just adore the woman that owns this store! She is so sweet. The store is unique and fun as well…read more Ive bought several guitars from them and they're awesome! Good prices as well. amy c

I had a 5 star visit at Guitar Center, Johnathen Batten was VERY helpful, knowledgable and ensured…read moremy guitar shopping experience was incredible. I'll highly recommend Guitar Center to all. Johnathen answered all of my questions and made me very comfortable with my purchase decisions. I'll be back!

Went in to buy a wireless guitar system. Asked a punk kid…read morewhere they were. He mumbled something and turned back to playing with a keyboard. I went looking on my own. All staff was in the front, no presence anywhere else in the areas I was looking. My money is going to online ordering from Sweetwater.

Trying to submit an updated review. They did refund me the rental fee for the second month (2…read moreweeks) after I talked to Rick but still charged me for the month after my daughter turned it in to the school (per the agreement with the school) and no one bothered to pick it up. So it's not quite as bad as my original review but I still wouldn't recommend them and won't be going back.

I had to take one of my band kids trombone in because it got bent yesterday during a show... and…read morethe person in the back (I wish I got her name) fixed it in 2 mins... such an amazing job.. thank you for fixing that so quickly..

It's so close to my house that I rarely go anywhere else. They're may be cheaper places to get your…read moreguitar restringed (is that even a word⁉). But I love the friendly staff and they have great things to look at....ukulele and bass guitars too. Love this place.

I called looking for a new keyboard. They didn't have anything in stock, but Tim was willing to sit…read moreon the phone and talk me through all my options. Gave me a couple choices based on my need (beginner learner, but wanting a quality keyboard) and helped me get something within budget that fit my needs. Will definitely visit this business again. Shop local!