I was referred to Dayton Musician's Services via Yamaha on a warranty repair. I own a lot of sound equipment so I admittedly had high hopes when dropping the speaker off. My thought was, I have several things that need repair and upkeep and if this warranty repair goes well I would definitely come back.
Unfortunately those high hopes were crushed when I picked up the still broken speaker two months later. So what happen?
The warranty was not the issue as I had already gotten the repair cleared from Yamaha. Dayton Musician's Service warned me when I dropped it off that Yamaha sometimes took a while. I passed along the Yamaha case number and the representative I was assigned to at Yamaha.
Fast forward a month after the drop off, I called Dayton Musician's Service but was unable to leave a message as their phone voicemail box was full. So I emailed and asked for an update. I few days later I got a reply saying they were still waiting on Yamaha. So I called my assigned representative from Yamaha to ask why. He said Yamaha had not received any repair request from them. I replied back to DMS and said Yamaha was going to contact them and get things straight.
Another month goes by and I hear nothing, so I call DMS back...still no answer and voicemail is full. I call Yamaha back and they say they will follow up again and call me back. They call back a few days later and say after several tries they can't get ahold of DMS and to go get my speaker if I can.
I go and pick the speaker up and DMS says "we tried but haven't heard anything from Yamaha" I called Yamaha back and under the circumstances asked they to mail me a replacement driver....which they did. I got it three days after asking for it.
I don't know the process of DMS and Yamaha when it comes to warranty repair and that's why this is a 2 star rather than a one star. But the communication is horrible and I can't help but think that more could have been done to get my speaker repaired. I am going to look elsewhere for future repairs and I suggest other do the same. read more