I ordered Valentine's Day flowers from this place last year and was very pleased
This year, I found an arrangement for the fiancée on their website that was an absolute steal: two dozen roses for $63, a/k/a Field of Roses. I called and said I'd like to order it. They didn't know what I was talking about exactly, but said No problem, we'll look it up and take care of it.
The next night my fiancée brings the flowers home, and there's only 10 roses, a fact that a few of fiancée's coworkers noticed and pointed out. I call on Monday to see what happened and they said there was a typo on their website and the Field of Roses should have been listed at $163. They figured I didn't want to spend so much (correct [sorry honey]) and they were running out of roses anyways, so they sent fewer.
I said Ok and thanks, but pointed out that 1) they advertised something that turned out to not be available, and 2) they sent *ten* roses, not a dozen. They were very apologetic and sent an arrangement of a full dozen roses plus four or five lilies (I think) the next day. Fiancée was very happy, and now so am I.
So, this place gets four stars for recognizing that they screwed up and went the extra mile to make it better. I'll be calling them again next year. read more