So I wanted to update my review of this company. After I posted the previous review, the office contacted me and stated that they would like to send someone out to inspect our problems. They stated that they would re-instate the service agreement but still waive the maintenance fee for the first year. I thought this was generous and so I agreed. They advised that they could send someone out this week and they did. John was very professional and knowledgeable about electrical service. John's inspection found an issue with our connection with Brunswick Electric, who we called and they arrived, while John was still inspecting the house. They confirmed what John had found and they were able to make the repair immediately. John continued to inspect the whole house, per the service agreement, and found issues with our system and gave an estimate to make those repairs. We agreed and the office is to schedule a time to return and make those repairs. This interaction went according to expectations. I have learned many things while working in the insurance adjusting field. One of which is that it is not a matter "if"something goes wrong, it's a matter of "when" things go wrong. It's how we handle things when things go wrong that shows the true integrity of a company. The response of the company following my review showed me that they are willing to do whatever it takes to preserve their reputation. And for me, that is the best attitude a company can have. They could have decided that one review would not make a difference and left things the way they were. But this company decided to get aggressive and tackle the problem straight on by overcoming any obstacles with service. There are not many companies dedicated to service anymore and my original review of this company appears to have been incomplete. After being a recipient of their service, I can most emphatically recommend this company to anyone in the Brunswick County service area. As an insurance adjuster that has worked with thousands of contractors across the country, I can now, with great confidence, recommend this electrical service company to my customers along the eastern seaboard in North and South Carolina. Great job!!!! read more

Beware of Unnecessary Repairs and Overcharging! I'm writing this review to warn others, especially those with elderly parents, about my recent experience with A+ Heating and Cooling - Electrical. My senior parents contacted them for a routine check-up on their HVAC system. Instead of providing honest service, the technician claimed that they needed several expensive repairs, some of which were not necessary. Thankfully, we sought a second opinion, and it turned out that most of the suggested repairs were completely unwarranted. The second technician confirmed that the system was in good working order and required only minor maintenance, saving my parents from what could have been a costly and unnecessary ordeal. It's upsetting to think that a company would take advantage of vulnerable individuals, especially the elderly, by pressuring them into expensive and unneeded repairs. I shudder to think of how many other elderly customers might have fallen victim to this company's tactics. Please, if you have older relatives or are elderly yourself, be cautious when dealing with this company. Always get a second opinion before agreeing to any major repairs. Companies that exploit people's lack of technical knowledge for profit should be held accountable, and I strongly advise against using their services. read more

I have utilized the services of A+ Heating & Cooling for the past 6-years. The individual who was caring for our system (Rob Siau) was recently promoted to the position of Installation Manager. He was and remains an exceptional individual even though he no longer is a service tech/repairman. He has been replaced (recently) by a rather pleasant and very knowledgeable individual by the name of Tim Nixon. As a former (39-year) employee of a Natural Gas & Electric Company, I can honestly say that I have had nothing but a great experience with the company. As far as the equipment (GOODMAN) - I have no use for the equipment which was installed by the builder of these homes. I have had nothing but issues with the system and I'm actually waiting for it to break down again so that I can remove the entire system. Tim made his 1st appearance recently for a yearly winter system check. He is very polite and upon first meeting him, I can see that he is a true professional who puts the customer first. I've requested that he will now service my system for as long as it works! Would also like to say that if you are looking for a new system (other than GOODMAN) my suggestion would be to contact Rob Siau and you'll actually get something done right.......... read more

Did you ever have a meal at a restaurant where they kinda messed up? If they had done nothing to rectify it, you would likely never go back or recommend them. If they realized it wasn't their best effort and bent over backwards to make things right you suddenly feel you should brag to everyone what a great experience you had at that establishment. My recent experience with A+ was similar. No need to go into details but after a rough start on my recent replacement of two HVAC units, this company stepped up to the plate and have turned this into a more than satisfying situation. When management asks "what can we do to make it right ?" it told me that they were willing to do what it took to make me a happy customer and that's what they did. Nuff said read more

A+ is truly a top notch service provider. Paul just left my house at 10:30 pm on a Sunday. Their professionalism is unsurpassed. I am not one to write reviews all the time, but after the extremely prompt and courteous service I received twice this week I felt the need to let others know. With all the companies out there just trying to make a dollar, this company actually cares about their customers. Such a welcomed experience after so many sub par dealing with other companies in the past. I highly recommend this company for any of your heating and air conditioning needs. Thank you A+ for a job well done! read more

Don't waste your time, that's all they did for me. They never showed up when they said they would. I wasted 3 days of my vacation time waiting for them to show up. Never again!!! Their business model sucks, how do you stay in business when you can't take care of customers when you say you will?We will never use this company again because of no one ever calls lets you know whats going on! i wanna speack to the head boss there and tell them how i feel about this!!!! read more

Great staff, though they did have a troubling system conversion - which they say is now back on par.. great response time, assessments, fast ordering for parts and installation. Just the nicest guys you could expect! Thank you to A+ for everything you've done for us ... read more

Malissa is great! Answered all my questions. Very patient and kind. Tim was polite, did his job thoroughly. Any suggestions he made were for items we did not have. We went for one item that made a lot of sense to have. Tim was not pushy, just made recommendations. read more

The staff at A+ went above and beyond to get my HVAC unit up and running after the hurricane. They​ even spent a day searching​ for portable​e ones for me to use until the parts were delivered. Can't say enough good things about them read more

always come on time and are very good at letting me know how units are working and explains so that I understand. always tell me if there is anything that I may need to do or replace or change. very professional read more

Lionel was great! He looked at my unit and in no more than 5 minutes had a new capacitor in and I had my air conditioning and heat back. He was very professional and a pleasure to talk to. Thanks again Lionel!!!! read more

Great service! Arrived on time, got the job done quickly, and professionally. Have been using A+ for about three years now, and they are consistently great. read more

Used A+ for the first time for a semi annual check up. Arrived on time, Very thorough and knowledgeable. gave me valuable feedback on my system. read more

Excellent service provided today by Joe Walters. Very satisfied with his assessment and review of our unit. Thanks for the awesome service. read more

Mark and Mitch installed a new heat pump at our residence today. They were great. Very polite and professional. They cleaned up everything.

Excellent service, very pleased!!!!!!!!!!!!!!!!!!!!! Installed my new unit in a timely matter and I have nothing but good things to say read more

Malissa set up prompt appointment to match my availability. Jonathan did a great job as usual and is pleasure to work with.

Arrived when they said they would, fixed the problem quickly and I had heat again. Thank You A+ :)

well informed, pleasant to talk to...no pressure...did what they say they will do. fair price.