Very happy with the Service Techs and Comfort Advisor. Tech came for our Annual Service, he quickly discovered that our #2 unit was low on fluid; he explained that it would take a leak search to know if leak was in heat pump or air handler. He promptly setup an appt for tech to come for electronic leak search. Within 2 working days Tech & trainee were here to preform leak search and 2 more days our Comfort Advisor was discussing our new unit. Repair on 14 year old system was half the price of new units and guarantees. We have been pleased with service, repairs, price and the staff that has come to service our units. read more

Do not trust Sandpiper HVAC unless you enjoy throwing money away. We pay for a maintenance contract, but their customer service completely vanishes after 4:00 PM. Two weeks after a routine service visit, our unit failed. They have returned three times and still cannot fix what they broke. Their emergency line is completely useless. It is 90 degrees today, and we have been entirely ghosted since we started calling at 4:30 PM. This company takes your money for contracts but leaves you stranded in intense heat with a broken system. read more

I called Sandpiper Heating & Aircondition this morning because our heater wasn't working properly and it was getting colder in our house. After calling Sandpiper I was informed a service representative would arrive before noon. In less than 2 hrs a service representative arrived and fixed our heating system. Every time I contact Sandpiper everyone I have spoken to has been very supportive. Respectful submitted, Ralph Moore read more

Sandpiper was installing a new air conditioner in the unit above us. While doing the installation, they hit the water sprinkler. Needless to say we suffer extensive damages. The water also traveled to the unit below us. we were not able to use our place for 10 weeks while we were having work done due to the damages. The disturbing thing in all this was we were contacted by them when this first happened and they were apologetic but then it was turned over to their insurance company. The insurance company was a complete nightmare to deal with. The insurance company gave us a hard time with everything and wantedus to use our insurance company. We absolutely refused to go through our insurance due to the fact that this was caused by them. We tried to call and email Sandpiper to let them know that we were having issues with their insurance company. We dealt with Jeff York in the begging. When we tried to reach out to him again to let him know how much trouble we were having we got no response. Finally after several weeks of no response I reached out again. I felt I was extremely important to let them know that the insurance company they are using was not pleasant to deal with. I finally got an answer after dealing with this issue for about 8/10 weeks he said he would pass my information to corporate. My hope was that corporate would at least reach out to us. We were never given the consideration of a conversation. This was extremely disappointing that corporate did not take even a few minutes to contact us. At this time, I feel it is my obligation to let the public know that if you were to use Sandpiper for HVAC be very careful because if there is a problem and their insurance company is involved be prepared for more problems. Denise P read more

Alex came out to check my outdoor unit (not originally installed by sandpiper) that was making a funny noise. He was quick, personable and did a great job explaining how the unit was working! Pricing was fair as well! 100% recommend! read more

I used Sandpiper for years but in the last couple of years, since they we sold, they have a terrible disposition. They sent a young inexperienced young person who was on the phone with the service manager who kept relaying the message to me. They said that there was a leak and the cost would be $5,500 to replace the coils. I called A+ and they recharged the system and it was only $150. It works fine ever since. When I called back and questioned the service Manager, Dave, he decided to cancel my service contract because I caught them being dishonest. He is a terrible individual and will eventually cost them a lot of business. I hope he is one of the new owners, otherwise they should fire him. Hate to see a good business go bad. read more

A while back I had service done and questioned why I was being charged for something. Office referred me to their manager. I called him 3 times and left messages; no return call. Just the other day I call because our heat was out. they put me on hold and Dave the manager said he does not argue with customers and will not provide me service anymore. I guess because I had the audacity to question a charge last time he refused me service. Also said he never got my messages and basically called me a liar. Called another company and they were great. I'll gladly give my money to someone else. Never been treated so poorly and he made me feel as if I was a bad person. Come to find out five of my neighbors no longer use them. Wish I knew that earlier. read more

Staff is courteous,professional and timely. The technicians are young, but are well educated on their trade. I would certainly recommend SHAC. read more

Where do I begin. I had my a/c and heating serviced. When they did my bi annual service nothing was found wrong. Then 3 weeks later my mini split stop heating. I had Sandpiper come out and they said I had a leak of refrigerant. So I now had to schedule a leak test. They come to do the leak test find no leak. They get the heating side of my mini split working but not the a/c side of it. They have to order a part. I have to call to find out if part came in, then had to schedule another service call, they come and then for some unknown reason the whole system goes down. They come again to trouble shoot the system and find the compressor shorted out. Have to order more parts. I was away for a week and called a few days after being home to find out if parts are in. Yes they are in, now another service call system almost working except the board that is needed so all units talk to each other not ordered so now another part needs to be ordered. I will give it till Friday and I will call again to find out if part came in as now one calls me to let me know that parts came in. The technicians have been patient and very fine workers. I am at the point where I think I need to make up a room for them since they have been here so often. I don't understand why someone in the office can't call me to let me know that the parts are in. I am starting to have my doubts about Sandpiper. I have been hemorrhaging money and I still owe more money and the system still isn't working. so that is why my rating is so low. read more

Today, we had the HVAC ductwork in the attic replaced. First , I would like to say that we had an A+ duct work team. Carlos and Jose! (Thanks again!) Carlos and Jose, are professional, friendly, hard-working, and did a beautiful job with replacing the ductwork. The attic looks so pretty, I'll include some of the pics. They're the team you want! I highly recommend them! Not a big issue, but side-note, be sure, and have the HVAC turned back on before everyone leaves. Several people were here to clean up at the end and it looked great. Unfortunately, the HVAC had not been turned back on prior to clean up and departure. After they left, we flipped it back on made a mess! The insulation blew out on the floors, tables, and beds! Yuck (I'm sure its typical for some of the insulation to get in the ductwork while installing it. ) Tip- Looks like it's a good idea to turn everything back on before starting final clean up! OKay- I need to add one more part. So in our HVAC closet, they said they were going to spray some foam to help seal things. I was happy to hear that. As it turned out someone who was not very familiar with using the product, was given the task to seal around an opening where the duct work goes into the attic. He was a nice younger guy, but he didn't have the experience for that task. I'm including a picture because he made sure there was plenty of the spray foam. read more

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After being a regular customer of Sandpiper for over 15 years, we had an air bnb rental in the area that had a couple drive down from up north to rent it and found the a/c wasn't working. Sandpiper claims they have 24 horu service but they do not. I called at 5 pm when I was notified about the a/c not working, and I spoke to an answering service person that took over 20 minutes to take my infrormation; al the time, I kept asking, you will send a tech out there this evening, right? She informed me about the after hours service charge and I said fine, but you ARE sending someone, correct? She told me she would send a message - she seemed like she could barely read and write. Next thing I knew, a man called me and said they had NO TECHNICIANS available. I'm a long-time customer at 4 properties in the area that I've owned over the years, I could not believe this. It was only 5 pm when I initially called! I was left scrambling to find a new service provider, and when I finally got hold of one, they had a tech out there within an hour. That company had no other business from me, and they helped me. The office staff answers their phones at the other provider, they do not use inefficient answering services. They take pride in customer service. Now, they have all future business from me! When I asked to speak with a manager at Sandpiper Dave called me back and said they have to "give their guys a break" and that "most people can wait till the next morning." Really? He also said, without knowing who they are, that the other company must not have a lot of business since they were able to take care of me - well, the "other company" has almost 3,000 reviews and 4.9% are 5 stars, not what I can say about Sandpiper. They were defensive and didn't even apologize. read more

I have been with Sandpiper Heating and Air for over a year. I am so impressed with the quality of service and professionalism. I also feel confident in their product and their recommendations. Every service call I have had is conducted by the finest of the finest. Today, I had Ryan, and he was top notch. Thank you, Sandpiper, for the great service and kudos on hiring the finest employees (which includes the office staff also). read more

I called Sandpiper Heating & Air Conditioning on May 22 to cancel my 2-year home service contract (ESA) 6 months early. I was due a $100 refund. The woman I spoke with told me it would be at least 2 weeks till the check arrives. I called back on June 26 asking what the status was of my refund. A man told me "The part-time girl didn't properly process my claim" and that he would see that it was processed tomorrow. I called again on July 14. A different woman started asking me questions about why I was requesting a refund as if I was calling for the first time. I asked to speak to a manager, but was told none was available. I asked for the check to be in my hands by July 21 or I would start posting negative reviews. I filed a complaint with the BBB on July 28 to which the company did not reply. Do you want to do business with this company? read more

AC decided to take a break this weekend. I called Sandpiper Heating and Air Monday morning. Ginger was helpful and friendly and got me on the schedule for a service call. Within 30 minutes Alex was at my door and very shortly thereafter we had AC. Alex explained everything and was very helpful and friendly. Great job, Sanpiper! read more

Sandpiper installed a bathroom ceiling fan/light assembly for me last year. Now I need one replaced in another bathroom. I looked at my bill from last year and compared it to the price of the same unit today, and discovered that they made a HUGE profit off me by buying the fan from a local ACE Hardware store and marked it up over 100%. I am an ACE Rewards member, and have accumulated enough points to save alot of money by buying the fan myself. Originally, Sandpiper agreed to that; and because their only remaining electrician is overbooked for weeks, I offered to text them pictures to confirm that another fan like they one they installed last year would work...rather than have to wait several weeks for a service call. Also, my ACE "Birthday" Rewards would have expired in the meantime. Today I called them because I had not gotten an answer to my questions. I asked the woman who answered if I could to speak with the girl I had been corresponding with. She said "yes", and asked my name. A moment later I was told the girl was too busy to talk with me, and may be leaving for the day. The woman asked if she could help; but as I explained to her my reason for calling, she flatly refused to make an appointment for them to install "customer product". I pointed out that I had an agreement with the girl and the electrician, but again, this time with malice in her voice, she refused to install my new fan if I bought it, even with the electrician's approval. I told the woman that I am an annual maintenance customer with Sandpiper and if they won't install my fan, I will cancel my contract, to which she replied, "Fine". So, I began searching for a new HVAC service in my area and found this chance to review Sandpiper...an opportunity I could not pass up... read more

I want to share my recent experience because it is not what I was used to receiving from Sandpiper Heating and Air-Conditioning. Since our first encounter with your company, I have shared with others about how your associates made you feel like they were looking out for your best interest by suggesting cost effective recommendations and solutions in maintaining your equipment. On Friday, Feb 3rd 2023, I called and asked for a service call because I had frost on the outside of my compressor unit. This had happened two years prior and the unit required adding freon at that time. When I called this last time, I was informed that there would be a service fee for $89.00, which I acknowledged.They did not mention a de-icing fee. I was told that someone may schedule a visit today. I told them that I didn't need rush services because the unit was working. I was told it's "No rush" because we're in the neighborhood. I said, "super!" The technician arrived and assessed the situation that my unit would need freon. Or an entirely new unit because, after all, our unit is almost 13 years old! Or I could waste my money by adding freon, or spend $250.00 (starting fee) to find the leak, plus any additional costs to bring the unit back up to snuff. After the technician added freon he supplied me an invoice for over $750.00. I compared these costs to the previous visit two years ago and questioned why there was such a big increase. This explanation followed... $10.00 more for the service call, $15.00 more per lb for the freon. Both of these changes amounted to an additional cost of $100.00, which would have been a total of $250.00 ($150.00 prior visit + $100.00 (freon) = $250.00). Not the over $750.00 total I was given. After going over these totals several times with the technician, he eventually informed me that there was also a de-icing charge of $175.00! I asked why a de-icing fee when the unit de-icing actually occurred on its own as the freon was being added. He explained it was a company policy. If this is company policy, why wasn't I told about it when making my appointment, in addition to the service fee. If that were the case, all I had to do was wait until another day for warmer weather to not have any ice! Or for the sun to shine on the unit to defrost it. The clincher was when the technician then had me sign a disclaimer that Sandpiper Heating and Air-Conditioning WILL NEVER SERVICE MY EQUIPMENT AGAIN because I was questioning the de-icing charge and was asking him if he would compromise or discount it for the reasons above. The other issue that occurred was the process in which the freon was added to my 13 year old system. It's my understanding that when a unit is low in freon, the freon should be added slowly so the compressor is not over-stressed. And that by adding freon too quickly it can cause premature failure by putting additional stress on a 13 year old unit! I'm sorry to say that the technician did not seem to care much about my equipment because it was 13 years old! Additionally, why wasn't I told about a cost effective procedure like a stop leak additive? The only solution from him was to do a new install costing several thousand dollars! As I had mentioned to the technician, my wife and I live on a fixed income and don't plan on living here long enough to "break even" making it worth investing in a new system, but that didn't seem to matter to him. I hope that by sharing my experience, Management will see what originally attracted me to your company in the first place. This wasn't my latest experience and perhaps they will want to make changes to fix this. read more

Chrissy, the lady who answered the phone, was extremely rude when we questioned their 24hr emergency service. After getting no assistance from a man named Jeff on the phone and us ending the call, Chrissy promptly called back and was extremely rude. She proceeded to tell us she no longer wants our business and she will refund our contract which has been with them for 15+ years. As a local I wouldn't recommend this company at all. read more

While visiting my mom in the Calabash area (when temps were in the mid 90s), her ac went out - completely. We realized this just abt 5pm - too late for service that evening - especially since this was just 2 days after a hurricane. Due to the storm, we'd expected the co. would have a backlog of service calls to make and that it'd be some time before someone could come over, but a repairman was there before 8:30 the following morning. Luckily, it was only a small repair. The repairman had the ac back in action in abt 15 min. What I thought was good abt this co. - aside of the prompt service, is that the people on the phone and the repairman were polite and professional, and the repairman was honest abt our ac problem being a minor one - easy to fix, and therefore relatively inexpensive. I'd use their services again in a flash. read more

Worst HVAC company I've ever dealt with. My second home in Sunset Beach needed a new HVAC shortly after I bought it. Sandpiper installed it quickly, but if you don't buy their VERY expensive additional warranty within 30 days, you HAVE no warranty, they don't return phone calls, and the "owner", who says he lives in Wilmington, told me not to ever bother them again and hung up on me. RUN, don't walk, away from this company. Horrible service, rude, AND the company who came out to fix Sandpiper's shoddily installed unit said the entire installation was a MESS. Sandpiper even wrote the wrong size filter to buy, in permanent marker, on the air handler! read more

On the advise of my neighbor that had an AC unit installed by them I called for an estimate for a mini-split u it. They set an appointment for Friday and he called Friday and said we too busy to give you an estimate. I told them the unit and what I needed done was just like my neighbor and gave them their name so I figure he just look it up to give me an estimate. Jeff said ok I'll look it up and he would call me in an hour which he never did. So I called Tuesday and he said I call you in an hour with the estimate which he never did. So today I called and talked to the office and found out he's one of the owners. I waited 1 1/2 weeks and today they said we too busy call us after summer and we will give you an estimate. WHY didn't they just say that from the beginning instead of jerking me around. I have a 14 year old unit and will not be calling them for a replacement unit. If you can't do it say so from the beginning. read more

I have relied on Sandpiper for a few years now to maintain my heating and air conditioning units. They have proven time after time to be reliable, fair, honest and diligent to make sure my system is working properly through bi-annual routine checkups. The representative is always timely, professional and neat. I appreciate them and will continue to give them my business. read more

After dealing with another local company - trying to get service for my A/C that just stopped working- for over 24 hours and still no technician was on scene, I contacted Sandpiper. It was 1:00 in the afternoon. I asked if someone could make it to our condo that day, and the very friendly receptionist told me yes. My air conditioner was fully functional by 3:30pm! The technician that arrived was very friendly and told me exactly what was wrong with the system and how to prevent this from happening again in the future. I can't begin to tell you how happy I was with the service I received from Sandpiper. I had 6 teenagers in a very hot condo and they rescued us in 2 short hours!! The other company had 30 hours to help us and they left us hanging because we didn't have a service contract with them. Please call Sandpiper if you need HVAC service in the Sunset Beach/Ocean Isle area - you won't be disappointed! read more

Phoned today and explained I would like a free estimate for a new breaker installation for our heat pump. I asked if they did free estimates and she could have just answered and said "no". Instead, the girl on the phone said they would have to diagnose the problem and that would entail a service call fee. After explaining that I only needed an estimate, not a service call, she rudely and abruptly said they wouldn't just come out for free so I ended the call. They certainly will not be getting any business from us. read more

Sandpiper is able to respond quickly when I call, find the trouble, and fix it. I trust Adam, who always explains the possible solutions, and helps me find the most cost-effective fix. Even on a weekend during the hot summer, Sandpiper 'had my back.' They are honest and skilled, and I recommend them without hesitation. read more

I called Sandpiper because they were the company that installed the unit on my house when it was built. They were very prompt in returning my call and even showed up by 9am the very next morning. However, the technician diagnosed several problems to include a leak at the evaporator coil, leak at the service valve, and because of the corrosion and deterioration of the unit, indicated that the "compressor was probably bad too". His recommendation was that I needed to replace the entire system ASAP. I had initially called several companies because I wasn't certain who would respond first. Fortunately, when another company returned my call, I did ask them to come out and check my system. I did not tell them any of the previously diagnosed problems. Kenny Fowler Heating & Air actually took the cover off the outside unit (Sandpiper did not), pumped nitrogen in the system and immediately found the ONE leak where two tubes had rubbed together the past nine years. Some solder and a lot of coolant and I am back in business. Additionally, I found out that even if the compressor was bad, it is still under warranty. My system is nine years old and pretty corroded and a new one would most likely be more efficient. Note that this is the first problem I have ever had. I consider the diagnosis and recommendation that I received totally unacceptable. I don't have $5100 just laying around to purchase a new HVAC unit when it is totally not necessary. I did discuss my concerns with the owner who really did not care. If you do call Sandpiper, recommend you get a second opinion! read more

Sandpiper's service is outstanding! We had an after-hours issue on a Friday evening with our upstairs A/C unit. Their tech, Rob, came right over and did a very thorough job assessing the problem. He explained everything to us that he did, put a temporary fix in place so we would be comfortable, and will have our unit fixed on Monday. We were very impressed with his excellent customer service and his helpful approach. We highly recommend this company. read more

Sandpiper offered a great price on a YORK variable speed units, and actually checked the efficiency of the units. One unit did not stand up to the advertised standards so they took the unit out and replaced it with a more efficient unit. The workers were very efficient, respectfull, and clean in their work habits. I would highly recommend Sandpiper for prices, reliable workers, and professionalism. read more

Repairmen had some trouble finding the root cause of an intermittent AC problem. No big deal. They were courteous and they were on time. I did contact the owner of Sandpiper to discuss the fact that I had paid to have various components replaced but the intermittent problem remained. The owner became very agitated with me. He told me that he does not need me to lecture him and he hung up on me. Think what you want but I was not trying to lecture him or criticize him or his company. My goal was just to make him aware of a persistent problem that is still unresolved. The owner of this company was very rude and does not deserve to be in business. I would suggest that if you need HVAC service, call anybody but Sandpiper. Not only is the owner offensive, he does not stand behind his work. read more

I received a bill for a service on Aug 1st. I had service to my A/C unit on July 28th and the technician had to return on Aug.1st when the A/C did not work again.. I brought the second charge to the owner's attention, for a service that I felt should have been provided on the 28th as part of the initial visit. After reviewing the file the owner agreed and waived the second bill.. KUDOS to the owner for correcting the error and making it right. I have always been happy with my service from SandPiper HVAC and continue to be. read more

Since my place is in Sandpiper Bay I thought I'd get a local small busines and the name certainly fit. My heat pump was frozen/frosted over and since this was shortly after the ice storm we just went thru, I figured it would be difficult to get someone out to take a look. They were quick to respond and the tech fixed the problem immediately (fan not working). Since the inside and outside units were the original installed with the house, I thought I'd check into getting them replaced. They gave me options and I assumed it would take many days before they could install. Unfortunitely I had to leave later the next day. They said they could have both the heat pump and air handler replaced by the next day, so I said go for it. They did an outstanding job and I give them 5 starts. Would recommend Sandpiper HVAC to anyone wanting a professional job. read more

I built a new home at Ocean Isle in 2013 and Sandpiper was the HVAC contractor we used. I was disappointed with the quality of the work and the lack of concern they seem to have about it. A small but important example was the vent for the stove hood. My home was being built with vinyl siding and they used a cheap metal vent not intended for vinyl siding. It was rusting within a few months and banged constantly in the least bit of wind. Given the ocean environment rust and wind are obvious issues. Also because it was not meant for use with vinyl siding it was not well sealed and allowed water leakage. They seem to not care about it at all and have no desire to do it properly. If they are that unconcerned about the things you can see, imagine how they are on the ones that are not so visible. They seem too busy to care about quality or customers. read more

Our AC went out on Friday night in the middle of a heat wave. I called Sandpiper who maintains the AC for the owner of the home I rent at 7:30 AM Saturday and left a message. Within 20 min. I received a call from the service department. A technician arrived in less than an hour. He had the unit cooling in a short period of time but did inform me that the compressor was failing and he wasn't sure if this repair would last until Monday when a new unit could be installed. Sure enough an hour later the unit failed. The tech was informed so a replacement could be scheduled for Monday. We got some box fans and settled in for a hot weekend. Sunday at 8:30 AM tech called to confirm installers would be here Monday around 8:00 AM. He also offered 2 window units for the bedrooms and installed them within the hour. I am a general contractor and do not use Sandpiper for my homes. I am pleased with my present HVAC installer but if I ever need to change companies Sandpiper is at the top my list. I will definitely recommend Sandpiper for service work. The service rep and the technician were extremely professional. Very clean cut and dressed properly. read more