We visited this Kilwins with my daughter, who has celiac disease. We asked if staff could use a…read moreclean scoop and serve from a clean or unopened tub from the back to reduce gluten cross-contact. Staff told us they were not allowed to do that and could only serve from what was already in front. There was also a posted Kilwins "Handling Allergen Requests" notice stating that stores should not open a fresh tub, use separate scoops, or implement special handling procedures for allergy requests. I understand no ice cream shop can guarantee allergen-free food. However, families with celiac disease should know this location would not take even basic cross-contact precautions such as a clean scoop or clean/unopened tub. Because of that, my daughter could not safely order. Very disappointing experience. In Response to owner : Hi Ashley, I appreciate your response, but this actually highlights the concern. Saying that using a clean scoop or an unopened tub "would not make a product safer" is very troubling for families with celiac disease. Those steps may not eliminate all risk in a shared environment, but they absolutely can reduce one obvious source of gluten cross-contact: shared scoops and front tubs that may have been touched by cones, cookies, brownies, or other gluten-containing items. We were not asking Kilwins to guarantee that anything was gluten-free or allergen-free. We understand there is still risk in a shared environment. We were asking for basic cross-contact precautions so we could make an informed decision. What is disappointing is that Kilwins' policy appears to remove that choice entirely by refusing to take any special handling steps, even when a family clearly understands the remaining risk. For a child with celiac disease, being told that the store will not even use a clean scoop or unopened tub is not "keeping customers safe" -- it means the customer is effectively excluded from being able to participate. I appreciate that your intent may be to avoid misleading people, but the better approach would be to say: "We cannot guarantee no cross-contact, but we can use a clean scoop and unopened tub upon request." Families with celiac disease deserve accurate information and reasonable precautions, not a blanket refusal.

What a great shop... The wonderful aroma brought us in.... They were making Candy apples, homemade…read morepeanut butter cups.... & Fudge... I'm not sure they didn't have everything.... Friendly staff too... I bought peanut clusters & coconuts crisp....

Great product selection! I needed a mold that they did not have; however to my surprise the guy…read morewent to make it while I was looking around. Great experience and customer service!

I found the experience here uncomfortable. We are new to Tennessee and the gentleman, I believe the…read moreowner of the store, spent more time letting us know we shouldn't bring our California views here. Had he made a an effort to see why we drove a hour to his location, he would have possibly gained a client who does a lot of bakery business. They have a lot of selection of product, some highly priced.

So happy with the custom gift box for a friends birthday. She lived it! Elizabeth went over and…read moreabove to get my gift delivered on time, even after the driver was already on his route for the day.

Everything about this shop is great! It's located inside the Factory in Franklin, which is loaded…read morewith other great shops and restaurants... and the best darn farmers market ever (in my opinion). Parking situation is fantastic, there is a huge lot and never any issues. Such cute items here and all made in Tennessee! I know, you'd never guess that from the name, right?! Check it all out, not a bad item in the store. I purchased a bulk order from them back in December for work Christmas gifts (24 puzzles and 24 GooGoo cluster candies), and customer service to coordinate pickup was so kind and friendly. If you are ever looking for a fun gift for someone, come here first!

This is probably on me for being yelp inept - I have to comment on the William W post…read more I have been buying donuts every Saturday there for years - sometimes at opening and sometimes later. I always get a cinnamon sugar and a chocolate original- they AlWAYS have them. Especially just two hours in. Am also puzzled by the "Airstream" reference. It's a trailer yes but def not an Airstream Are you sure you were at the Franklin Farmers Mkt Danny, the donuts and his team always a 5 for me.

DO NOT GIVE THIS COMPANY YOUR BUSINESS. The owner is rude and is setting a poor example of what…read moreshould be a fun experience. My son went to purchase 4 donuts this morning while I was standing in line at another vendor( farmers market) After standing in line for 15 minute my son approached the truck with a rolled up $20 bill. As he handed it to Danny Tassone, Danny answered back, how would you like it if handed you all of your change back this way! Don't be a jerk Danny. He's a kid and that's not cool. YOU are not cool for treating my son that way. Shame on you Danny Tassone! It undermines your entire business and now I understand that your customer, no matter what age, doesn't matter. And by the way. I tried one of the 4 donuts, and I never need to go back, regardless of this incident, they're just not that good. I hope that everyone who reads this review-takes a moment to think about how my son felt all day, as he asked me: "Why would he say that to me? Because he doesn't care about the customer son. Therefore I don't care about his donut business!

I purchased a Turtle Bundt cake and it is absolutely perfect! This is hands down the best cake I…read morehave ever tasted! In the future I will most definitely be ordering my cakes from Alicia at Sweet Treasures.

I really enjoy the quality of chocolate used to make my order. Very smooth and not chalky like some…read morechocolate can get. Very good customer service, order was made quickly and better than I imagined. I would highly recommend Sweet Treasures for special events and just for everyday enjoyment. I'm looking forward to placing my next order!!! Thanks!!

Who doesn't love a spot dedicated to nothing but candy?!…read more Situated on the top floor of Cool Springs Galleria, Candy Craze is a small, but jam packed store offering all things candy. Candy Craze is mainly a "by the pound store", where most of their options are in cases and purchases by the pound. You can mix and match for the same price, which is great because there is always something we want to try, but don't want to spend a lot on, so buying one piece along with all the stuff we know we like is a nice way to check it off. The store is a bit dated, but what spot in a mall isn't these days. Service is friendly, even on the phone. I rang them before popping by as I was unsure best spot to enter the mall, and they let me know the easiest way to find them. Overall, I do not do malls or purely candy shops often...but I am not mad at this candy shop inside of the mall.

I am a diabetic and I tell you what I have tried all sorts of chocolate covered almonds, and the…read moresugar-free chocolate covered almonds are by far the best I've ever had in my life. They are a little pricey, but the flavor is amazing. Their customer service is spectacular. The manager is doing a great job.

I am actually not a cake fan, but NBC delivers something I truly enjoy! The bundt cakes are such an…read moreenjoyable texture and the cream cheese icing is chef's kiss! I love the bundlet's for a small treat - red velvet is my fav, but also enjoy the carrot, and cookies & cream! This is the spot for an anti-cake person to enjoy a cake! Great staff and culture.

Everyone loves Nothing Bundt Cakes! I don't even like dessert and I can stand a bite or two. Best…read morefeature is their gluten free options as I often order desserts for work events and need to be cognizant of allergies. Dinging stars as this location really annoys me with delivery. I give specific instructions with where to deliver and even leave my cell in case questions and the last few times they have disregarded and just left my order in the middle of a hallway, on the floor, of a busy office building. Anyone could take, steal my order, and I'm not alerted it was delivered. Intensely frustrating! Good food -- terrible follow through and delivery.