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A New Look Resurfacing

3.7 (3 reviews)
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Services - A New Look Resurfacing

Bathroom remodeling

Remodeling

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Tratt Custom Solutions - Master bedroom remodel with custom beams and trim.

Tratt Custom Solutions

(2 reviews)

St Peters

We hired Tratt to demo and design build a new detached garage. We started working with them in May…read more2023. We finalized plans by August and agreed to a final cost proposal in September including an estimated 2-3 month project timeline. At first, they provided okay communication, a bit slow at getting back to us but we figured they were busy. The demo began in September 2023 and was completed by early October. Concrete began a couple weeks later and finished in October 2023. Framing in November then roofing and rough electrical by late December 2023. In January, communication broke down. Calls and texts went unreturned while we waited to hear when siding and gutters might come. Near the end of January to our surprise the owner of the concrete company showed up at our door informing us that he had not been paid for the work that occurred back in October and that he would put a lien on the property. We informed him that we paid Tratt on time for each invoice. We finally got in touch with Tratt and inquired about the concrete. They claimed they were disputing their invoice. At this point, we had been waiting a long time for the siding and gutters. Our expectation was the same company would do both but according to tratt no one was getting back to them. In February they opted to do the siding themself. The siding on the back of the garage was misaligned significantly (1" or more). When we pointed this out and asked to correct it they got defensive. They claimed correcting it would mean a portion would no longer be to code and so they would charge for the time. They did eventually fix it but made a mess while doing so. We had to pick up the trim nails left behind all over. Around the same time we received the Notice of Claim of Mechanic's Lien from the concrete company. Then a mere 10 days later, we received another (!!!) Notice of Mechanic's Lien from the truss company. We asked Tratt why they had not been paid, and they continued to feed us more excuses. They claimed they didn't show up to the meeting location to pay the invoice in November and that their bank account was hacked so they couldn't accept a check. Tratt said they will be paid. We called the truss company a couple weeks later to see what was going on and they said that they have not been able to get a hold of Tratt, that they still had not been paid, and that the story of them not being at the agreed location to collect payment was not true. Over the next 2 months Tratt was nearly impossible to get a hold of. We called, sent numerous emails, and texts asking for a clear schedule for completion, lien waivers on completed work, and a listing of the subs. Tratt never provided any of these things. Wanting to make any progress we could we went ahead and called in the framing inspection that Tratt neglected to do in December and the inspection failed with several issues that needed fixing. Shortly after, we were included in a lawsuit against Tratt because of the nonpayment to the concrete company. At this point (April 2024), our lawyer sent a demand letter to Tratt, asking how they plan to correct and finish the garage. The garage was now 4 months behind schedule. Tratt ultimately abandoned the job having never responded. In June, we hired a new contractor to correct the defects and finish the job. Such a big difference! We were treated with professionalism and honesty, a far cry from our experience with Tratt. We were dismissed from the lawsuit in September, but not before receiving one final parting gift from tratt-- another (!!!) Notice of Claim for Mechanic's Lien, this time from the electrician. To their credit we messaged them and explained the situation and they did not end up filing a lien. The case we were dismissed from concluded October 9, 2024. Tratt never showed up. The judge issued default judgment against Tratt.

The work done by Tratt CS was all quality. The pricing was fair. However, the communication was a…read morenightmare. Texts and calls would frequently go unanswered--until we threatened to fire them. Shouldn't take threats to get basic communication.

Premier 1 Properties

Premier 1 Properties

(4 reviews)

I hired Rick in Jan 2025 to complete finish our unfinished basement. The 'team' of 3 men were from…read moreIllinois. I live in O'Fallon mo. These men didn't arrive until 10:30am to begin their day. They took a lunch break and left each day by 3pm! One day, I saw that they were using my extension cord that they'd taken from my garage without asking! Umm bring your own equipment please or at least ask to borrow. Only one of them could speak broken English. They were scared of my dog so I HAD to be home while they were working. It was ridiculous. Their drywall skills were pathetic and tape and muddying looked like my preschool kids did it. When I would show Rick their shoddy work he would had them correct it but it was over and over and over. Their paint work was poor. Parts of the floor tile had to be removed and replaced. We found The ductwork was left unhooked up and ceiling tiles right over unfinished ductwork. I would not recommend and I will never use again. DO NOT USE THIS COMPANY as they hire non English speaking men who do do not know how to do interior construction work. Egress window leaked too

Rick and his team at Premier 1 Properties did an incredible job finishing our basement and staying…read moreunder budget. We had a low, tight budget but big dreams. We received quotes from a dozen contractors and none of them could stick to our budget. Rick provided some solutions that would help us stay under budget and still have a really nice space. It is now the BEST space in the house. We will be calling on Rick again for our next renovation. We had a one-year-old at the time of renovation and it was in the middle of the Covid 19 Pandemic. Rick and his team were incredible with checking on us and letting us know in advance how our day might be disrupted by the work. They were considerate of sound levels when he was napping and so courteous of our home life, which we were still adjusting to ourselves. This showed us a lot about the character of Premier 1 Properties. They care about the quality of their work, but they also care about their customers and their experiences during renovations.

A New Look Resurfacing - contractors - Updated June 2026

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