Awesome quick service. Needed a new water heater installed asap. Rocky got back to us right away…read moreand within a couple days he had our new one installed. Fast, professional, and reasonably priced. Highly recommend!

Rocky did an excellent job removing our old tub and replacing it with a shower. He is courteous and…read moredid excellent work. We had gotten estimates from several businesses and while they were not the lowest in price they were much more reasonable than many others. We highly recommend Plumbing Works and will use them for any future plumbing issues.

I had a problem with my sump pump the day before, it was making all sorts of grinding noises. When…read morewe went down to the basement, we saw that there was water and the sump pump really needed help, to be repaired or to be replaced. George, the serviceman, laid out all the options that I had and what would would be done for each and then I chose the one that I thought was the most appropriate for this problem. When he finished, everything looked great and the dehumidifier which was emptying into the sump pump was put back in place and worked correctly.

Do not use these people for anything ! Once upon a time they…read morewere a great business. now: They are sloppy, unprepared and do not do quality work. I waited many years to have my bathroom replumbed. Now my bathtub leaks water and my sink fixtures constantly comes loose. Negative any stars.

Joe and Jacob ran a gas line to my range. They were professional, efficient and respectful…read more Reasonably priced. If I need additional plumbing services I will definitely give them a call.

I needed to replace an old, leaky shower valve before I could renovate a downstairs study. Two…read moreother plumbers had said they would do the job but failed to follow through, delaying the project for weeks. A realtor friend recommended Joe. He came out the next day, quoted the job on the spot, and he and his grandson Jacob got the repair done a few days later. Very nice people, professional and responsive. Highly recommended.

Service was excellent. They found the problem quickly and dealt with it. I was very satisfied. The…read moreprice was reasonable. Would definitely call them again.

Received great service after other companies wouldn't call me back! Highly recommended, will…read moredefinitely use Controlled Comfort again.

This is an outstanding service company. Their plumbing service guy, Aaron is especially…read moreoutstanding. He's pleasant, Smart, And a great problem solver. Two stories. When we purchased our home 20+ years ago we wanted a new grab bar in the shower. He knew exactly where to put it to be maximally useful. Second, we recently had some plumbing challenges related to a home dialysis unit needed to keep me healthy. This one was complex and he stayed with it until it was solved. This wonderful approach to service and problem solving is much appreciated and rare in today's world. Thank you Aaron and kudos to Meridian to have the good sense to keep this guy!

We have called them twice to bid on drain repairs that were somewhat complex but were--in the…read moreend--just repairs. Both times they tried to upsell us into expensive remodeling projects. We don't want to remodel. We want to fix our drain issues.

They came and fixed the problem quickly when my AC failed two years ago during July. When my almost…read more20 year old AC started having problems again this year, I called Superior Home Comfort and they were able to replace the both the furnace and the AC very quickly. In fact, they got the system up and running a day sooner than expected.

Superior is the right name for this business! They have a superior product and superior service…read more I had a new air conditioner and Bryant furnace installed and am so happy with this company. For 35 years we used another local company but this time decided to get bids and research all the local companies and their products. Superior Comfort came out way ahead of the others. To our surprise, they were extremely cost competitive. Higher quality did not mean higher cost. My family won't go with anyone else in the future; but, we don't see any future maintenance needs anyway because the quality is so good. I have recommended them to multiple friends which is something I normally would not do. Superior is Superior!

The worst experience I've ever had with any tradesman or contractor. In fact, Frook is so bad they…read moretook their own business listing off Google because the negative reviews were so overwhelming. Frook was hired by my maintenance team to fix a leaky water shut-off valve. Upon inspecting the plumber's work my team found that not only had Frook installed the valve incorrectly, but they dribbled hot solder on the wall and floor, ruining both the paint and carpet. I personally contacted the owner of Frook Plumbing who, after dodging my calls for several weeks, said he would "come out and take a look." Many weeks and many follow-up calls later and he's never shown up or spoken to me again. My team and I finally gave up, patched the wall ourselves, repaired the carpet ourselves, and had another company fix the water valve. Absolutely outrageous. Never use Frook Plumbing.

Frook Plumbing is a smaller local plumbing company we have used on several previous occasions. They…read morehad always seemed responsive, knowledgeable, and we had been satisfied with their work. This review is an exception to that story. I reached out to the business to discuss the following situation with them, and not only did they not apologize for their error, neither did they seem to appreciate my feedback or that I had brought it to their attention. A more genuine response that at least accepted responsibility might have avoided this post altogether. ------------------ We have an older home, built in 1928 or 1929. It has been loved and well maintained. We decided to update the upstairs bathroom faucet to one more consistent with the age and style of the house. We had Frook plumbing install it. Following the faucet installation, the hot water had very low pressure and made a whistling sound within a few seconds of the water coming out hot. I imagined the worst and put off having it looked at. Recently, I finally had them come back to look at it. They determined that the hot water supply pipe to the faucet (behind the walls) had become too calcified and was restricting water flow. (Question: But why so suddenly after merely changing out the faucet?) They surmised this would be consistent throughout all the water supply lines for the second floor bathroom (shower, toilet, sink). Their recommendation was to replace all water supply lines servicing the second floor bathroom, from the basement up. Since they would be cutting out large sections of the plaster walls anyway to do that, they also recommended replacing the house main cast iron stack from the basement up. Oh, and we should also replace the water heater (which wasn't new when I moved in 26 years ago). Just replacing the water heater and all the water supply lines in the basement alone was going to cost a minimum of approx. $5,000. On top of that would be the costs of cutting floor to ceiling vertical sections of the plaster walls in the living room on the first floor and as needed upstairs for the bathroom, and replacing that piping. That could be another $5,000 or more. That pricing excluded the costs of repairing the plaster walls when they were finished (plaster and paint). The total job would almost certainly have exceeded $10,000, if not closer to $15,000 or more. Given the size, scope and likely cost of the circumstances, I decided it would be wise to at least get a second opinion and estimate. I solicited recommendations on our neighborhood group Facebook page. One name was mentioned more than once with great accolades. I arranged for him to come and check it out. All I mentioned to him was the symptom...that since another plumbing company had installed the new faucet the hot water pressure was low, and it whistled. I made no mention of who the other plumbing company was or their diagnosis. TRUE STORY: He got down and looked underneath the sink and identified the REAL problem in less than 30 seconds. New Diagnosis: In installing the flexible water supply lines from wall to the faucet, Frook Plumbing had twisted and wrapped them in such a way that they had become crimped/partially obstructed, perhaps in trying to hide them from view in the case of a pedestal sink. Action: The second plumber replaced the two flexible supply lines. Result: Back to normal water pressure and no whistling. Cost: 30 minutes and $140! Oh... and he recommended NOT replacing the water heater because it is glass-lined! Instead, just install a leak sensing device around the base. I had hoped Frook plumbing would at least be receptive to my constructive feedback on their error, if not also reimburse me for the added expense of fixing it. Had that happened, I would have considered using them again and would not have posted this review. I was sorry that did not happen. Affirmation: When in doubt get a second opinion!

I wanted to share my recent experience with Hager Fox Heating & Cooling (A Randazzo Company). On…read moreJan 24th I had Hager Fox install a new furnace for me because my old one was too costly to repair. The initial troubleshooting technician I give 5 stars! He did a great job finding the problem and explaining everything to me. The salesman I give 0 stars. He tried to trick me into buying a new AC unit (I will explain more later) and he made wrong measurements of my old unit that resulted in a new duct needing to be fabricated on installation day. Which also resulted in their young driver that delivered the new duct backing up their company van on my lawn and got stuck in the snow. The driver spun the van wheels until it went down to dirt! I emailed pictures of the incident to the salesman and received NO acknowledgement or apology from ANYONE at the company. I wasn't even offered any grass seed to repair the damage. At my initial visit with the salesman, he explained that starting Jan 1st 2025 a new freon is being used on all new AC units. (This is true). He said if I didn't act now, I would pay $1500 more for a new AC unit because that is how much the price will increase because of the new freon/AC units. (That is NOT true). He said the old AC units will be sold out in the next few weeks. (OH, because you know there is going to be a BOGO deal coming up!) I spoke with other heating & cooling companies and they explained that they have been buying and installing the new style AC units for months! One even told me that he pays less for the new units and freon. He also said that Hager Fox is a bigger company and most likely have a large inventory of the old AC units they need to get rid of. During the intimal meeting my wife asked about BOGO free deal they sometimes have? We didn't get a yes or no. We got an explanation on how Randazzo's bought Hager Fox. Wouldn't you know it, just a week after our furnace was installed Hager Fox has BOGO free deal! I called the salesman up to ask if they do anything for people that just got their furnace installed (pertaining to the BOGO deal). He said he was in training and couldn't talk right now but he would look into it for me and get back with me. Not knowing how long he would be in training; I gave him a week to get back with me. The next Monday came and still no call back! I called to office wanting to talk to a manager. EVERYTHING is voice prompt! The best I could do is get a receptionist (I guess that is who it was?) She explained she would send an email to my salesman asking him to call me. She said she would also copy in his manager as well. Today is the 3 days since I called the office and NO return call! The furnace installers I give 3 stars. They were getting ready to leave and I was inspecting their work. I noticed on my bathroom sink next to the furnace room I saw a knob. I asked what was this from? One guy explained they broke the knob off my humidifier. I said what are you guys going to do about that? (Apparently nothing if I didn't notice it!). He said we would have to call the office and have them send the driver out again with another part. So, they send the same person that got stuck in my lawn earlier! Then I notice a pipe that had warm air coming from around it. It had some putty around it but not enough. After I pointed that out, he put more on it. Again, it wouldn't have gotten done if I had not mentioned it! It sure feels like once they got my money that I am not a priority to them anymore. It makes me wonder if I have a problem with my furnace down the road what sort of trouble will I have with them honoring the warranty!

We needed to replace our hot water heater due to a leak and sadly, our furnace too. Our basement…read morehas a less than stellar layout for this stuff and the team worked around the cement walls and other challenges. Our project took longer than expected but guys from other projects kept showing up to help them finish that day! Since then, they have answered and been responsive to our questions. We have been very pleased with their work!