Todd, from AOK, quickly diagnosed the problem with our dryer and air conditioner. He was friendly, helpful and competent. My husband and I have used AOK for years and have always been happy with their work quality and fair pricing. I would definitely recommend them to friends and family. read more

they don't even deserve one star, over paid them due to their mistake (said owner washed my check in his pants) and me being an older single female I didn't question it.. but now they won't pay it back..I've called, I've texted...nothing but cricket...now I'm questioning if I even needed a furnace at all or they just took advantage of me...it was over $200.00 mistake on their part..so I really hope they choke on the money they took from me...was a loyal customer..now I'll tell anyone and everyone NOT to use this company!!!BEWARE read more

Called on Monday morning because my NEST thermostat started saying no power to Rh wire, they were able to come out the same day about 8 hours later so that was nice. The first place I called couldn't get anyone out until the next day. Rich came out, charged us $125 and said it was the circuit board for the furnace. He didn't have one with him, he would need to order the part and he would call me in the morning after 9:00 AM. It sucked he didn't have the part, but I understand. The next morning came and went, and I called early afternoon to find out what was going on. Rich said he would call to find out the status of the part and call me, a few minutes later he said they had the part, and someone would be on-site before 6:00 PM, the guy apparently went to the wrong place and showed up at my house a few minutes after I talked to Rich - yay me? - not so much. The guy replaced the circuit board but said the furnace wasn't getting power and he needed to leave to get a Multimeter. That was odd because the night before Rich said the fuse on the circuit board was sparking at him. Whatever, the guy leaves and comes back. I could hear him in the basement coughing, I sent my wife a text message about how much he was coughing - we have a house full of high-risk adults and kids, so we take stuff like that seriously. The guy comes up and says it's all fixed and it's $650 (including the original $125 from the night before). I set the NEST to cool, turn it down to 70 and we leave to take the kids to karate. We come home and the house is now 80, the NEST wasn't controlling anything - I told the NEST to turn the furnace off and it continued to run. We had to turn it off at the furnace. I called Rich, told him what was going on and of course no one could make it back out tonight, but someone will be at my house between 11:00 AM and 1: 00 PM tomorrow. So now we're into Wednesday, it's after 1:00 PM and I call Rich to find out what's going on. He tells me the guy who was at my house yesterday called in sick today because he's coughing and vomiting - outstanding! I ask him if it's COVID, he then tells me that he doesn't think so "one of the girls in the office had something and now we all have a cough". Seriously?! ARE YOU SERIOUS? You know you're sick, you know your staff is sick and you're sending them into people's homes unmasked? So, Rich tells me the story about how he's now picking up all the jobs this guy was working on, and he could try to be here between 3:00 PM and 5:00 PM. Rich came out but before he came in, he ran my credit card and charged me $675.94 which was frustrating because the invoice said $650 but I was also just tired of all of the BS and wanted it fixed. He then spent several hours, and eventually got everything working again - only for it to stop working again a few days later. I tried to call Rich back, calls went directly to voicemail and the voicemail box was full. I eventually called Vredevoogd. They came out, said it looks like A-OK didn't replace the board at all - not a surprise because it stopped working a few days after Rich left and went AWOL. Do NOT trust this man or this company, he is the most dishonest person I have ever met! read more

Shittiest heating service EVER. Seriously, don't trust these guys. Our furnace went out, so they came out and charged $145 service fee and said they fixed it. Worked for a couple hours, went out again. They came out a second time and said they fixed it. NOPE. Went out again. 3rd time they come? Oh yeah, it's now $250 for the part plus the $145 service fee. So far we have paid 3 payments of $145 and $250. AND IT GOES OUT AGAIN. Today they're here for the 4th time and tell us there's another problem and it'll be $350+$145. My boyfriend calls the owner to try to explain how we don't want to pay considering they have made 4 trips out to our house and have fucked up every. Single. Time. And the owner has the audacity to get into a screaming match with my boyfriend, and then a couple minutes later the Tech at our house leaves without warning. So we have no heat for the nigh. Fuck this company. read more

DO NOT USE THIS COMPANY I have been without heat for a week as these ill-trained mechanics diagnosed wrongly my furnace problem three times, and installed incorrect parts for a total of $800. I suffered severe headaches and thinking it was due to the cold, I continued to allow them to mislead me. Finally, I asked my neighbor for help and called Hager Fox. I learned that the new exhaust motor (which was not the actual problem) was installed improperly so that the fumes were circulating throughout my house, thus poisoning me. In the end, I need a new heat exchanger and look forward to a warmer night soon. read more

Hiring A-OK Mechanical in Lansing MI. was the worst contractor experience ever. This was supposed to be a simple furnace and humidifier installation in a 20 year old home. We were notified that the furnace had been received at A-OK Mechanical and that they were ready to install it. After A-OK Mechanical rescheduled 3 times they finally started the installation on the 4th appointment date. Initially it took 4 days of working long hours to install the furnace and humidifier. We had to call the installer back a 5th time to address multiple issues with the installation. All of the issues were not corrected so we had the owner of the company come over for a 6th attempt to correct the issues and meet with the inspector. A-OK Mechanical then made 2 more visits to the house to correct the problems identified by the inspector. Issues: On the first day of the installation, after the old furnace had been unhooked, we received a phone call from the owner of the company saying that he did not have the high efficiency furnace that we ordered and that he would give us a lower efficiency furnace for $100.00 less, we refused the offer. A few minutes later they found the correct furnace and we were told that we would have to pay $250.00 more for the correct furnace with the standard equipment that was on the furnace, we also refused that scam. A-OK Mechanical never scheduled the final inspection as promised, we had to do it. The humidifier did not work, it was assembled incorrectly. The condensation drains were leaking at multiple connections. Thumb nuts were missing on the top of the humidifier. The dampener on the humidifier would not, could not, open. The humidifier was wired incorrectly causing the water to the flow constantly to the humidifier even when the furnace was shut off. There were massive air leaks between the furnace and the central air cooling coils, it was never sealed as you can see by the blowing Crepe Paper in the photo below. The duct work above the furnace that was fastened to the ceiling was never reattached. The exhaust and intake vents for the furnace that were installed had to be redone/corrected, as seen below in the before and after correction photos. The seal around the incoming gas line to the furnace was never installed, as seen below in the before and after correction photos. The make shift chunks of screens over the exhaust and intake pipes had to be replaced/corrected, as seen below in the before and after correction photos. They were late to the house every day for work, no exceptions. After A-OK Mechanical coming to the house on 8 different occasions for a job that should have been completed in 1. We hired another company at a cost of $350.00 to inspect and complete the installation. read more

Do not trust this company! Two year old AC unit and the compressor went. Luckily, the thing was still under warranty. The owner told me that they deal with warranties all the time, no problem. Over a year later and I still have not gotten reimbursed for the part. Why? Because A-OK Mechanical never sent the part in to the manufacturer. But they won't admit this. Every time I contacted them, they told me they'd look into, that the manufacturer was giving them the run around, etc. So I call the the manufacturer who says they never received the defective part. They tell me to call the parts distributor because A-OK would have had to send the part to them first and then they would have sent the part to the manufacturer. Distributor can confirm that A-OK ordered the part from them but never returned it. I asked A-OK three times to send me their paperwork that shows they sent the part in. They now will not respond to me. I'm out $600 because of their incompetency. Oh, and my AC still doesn't work. Because they only diagnosed half the problem. Stay away from this company. read more

This business arrived hours later than originally stated to fix a blown circuit breaker and evaluate the cause. I asked if he was a master electrician, and he claimed he was, but did not show me his card to prove it. He switched out the blown circuit breaker (without determining why it blew), and split that circuit into 2 circuits. Everything worked for about 12 hours, then the original circuit blew again. We called again, and after waiting again for hours after he was supposed to be here, we called and canceled. Very unhappy with the unsafe service. read more

Prompt service, even after hours. Owner very involved in handling of service problems. I have used their services several time. Plumbing problems and HVAC issues. Would HIGHLY recommend. read more

With the colder temps coming, I needed to make sure my furnace was working. When I found out it wasn't turning on, I called A-OK. This was the company that installed the furnace. An appointment was setup earlier this week to have the problem diagnosed. The technician determined we needed a new part and since he got here late, he wasn't able to get the part he needed. Another appointment was setup for later in the week. I made sure someone was home during the agreed appointment time. Nobody showed up during the agreed upon appointment time and I did not receive any phone calls letting me know what was going on. It wasn't until after I called the main number I was told they were running behind and it would be another hour before someone could make it out to my house. When someone did make it to my house, he came without the part that was needed - the same part that was known to be the issue from the appointment earlier in the week. He had to leave my house, go get the part, and come back with it to finish the job. By the time he got done with the repair, it was over 2.5 hours from the appointment time. I do not recommend using this company. They don't seem to value their customers time and are unprofessional by essentially doing a no-call/no show during an agreed appointment time. read more