I kept Pool People on through the winter even though I didn't really need service, just to support…read morea local business. Clearly, that loyalty was wasted. After their recent cleaning, I checked the pool the very next day and it looked like they hadn't even touched it. When I brought it up to the technician, instead of addressing the issue professionally, he told me to "go find someone else"--which I had already planned on doing after seeing the poor work. I wasn't even asking them to come back out, just giving feedback. I honestly feel they used me during the slow season just to make money. Extremely unprofessional and disappointing. Would not recommend.

Fast, efficient and professional! I recommend them to anyone needing to replace their linerread more

Our HOA had White's Pools come out today because two of our pool skimmers haven't been functioning…read moresince 2017. Josh and Michael showed up as scheduled and worked the issue for almost two hours and were finally able to get a clogged line open. Now all four skimmers work and the return flow of the water has also improved drastically. They were both professional and informed us every step of the way. I would highly recommend them for your pool services. I have been billed yet but I am positive it will be much less than I expected when the process started.

We contracted our pool with James white himself. During the design we asked for a 6 foot sheer…read moredissent.. at no time did Mr. White state that this would cause any kind of problems with the distance of the sheer dissent going back to the equipment. From day one we had low pressure at the sheer dissent Kevin, which is White Pools superintendent that handles the subcontractors and the pool build in the field. First thing was said we will need a bigger pump motor. Etc.. Still nothing worked after tearing apart. Our pool three times in the first year we asked if we could do maybe three sure to sense of 2 foot in size maybe that would help. We were told that one time that Mr. White was losing money on our pool and agreed to split the cost with us . At that time we were trapped between a rock and a hard place with non working water features, which was our main focus of our pool...., We agreed to split the cost for the 3 - 2 foot shear dissents . After they were installed, they work correctly for about a month or two we started having water flow problems again at this point in time I am confused and not being a pool builder. I'm thinking it's something more maybe a plumbing problem or something or who knows. At that point in time was when Kevin and Mr. White stopped responding to our phone calls and text messages I left several messages at the office with no response! . We were told there's nothing else that he could do about the situation. We started having to add water at least every three days to our pool. I was concerned that something was leaking. Tried to reach out to Kevin and Mr. White no response. we use Pinnacle Pool Services for our service. He noted that the pool shouldn't have to have water added that many days in a week if there was a possible leak on the system . He also noted of the plumbing pipes were labeled where the pumps served and that there was no filtration system or independent shut off valves for each sheer dissent. Again, I reached out to James and his company with no response. At this point in time I have nowhere to go, and no one to turn to. So I had to reach out to other pool contractors for a possible solution. Three companies came out, and all three said that the sheer descent was installed incorrectly. Plumbing was not done correctly. Again, there was no way to isolate it and all the plumbing was inside the stone wall. So each time you had to do any work to even one sheer dissent, you would have to rip the whole wall out. I once again reached out to James White with a picture of his sheer dissent and told him that I had three pool contractor said it was plumbed wrong. Mr. White text me back and said it was done correctly. At that time I had no constant pressure to all three water features. I hired a third-party pool contractor to make the corrections. There were leaks on all three water features inside the wall . After $8700 plus dollars later I finally have three sheer dissent that are independent of each other and properly filtered and plan independently of each other with their own shut off valves. All I can state is Mr. White will not stand behind his work, and will not respond to his warranty work so once the pools done, he's done, if you don't know how to correctly install a water feature in a stone wall after this many years in business, you don't need to be in business!

Very pleased with our liner replacement. They came out when they said, did what they said they…read morewould do, and completed the job fast. Highly recommend. Great pricing.

Reached out to this company via text to schedule an appt to have them inspect my pool pump which…read morehad stopped working. Brandon replied promptly asking for pictures and a description of what was happening when I turned on the pump. Brandon then sent a quote for $600 for pool pump repair and $750 for filter sand exchange. When I questioned how he could diagnose and quote a cost without actually looking at the pump, he stated he was going off what I told him and the video I sent. He then asked for more photos and attempted to confirm a date to come out. I told him I wasn't comfortable with this method of hiring a contractor and would much rather have a technician come out, INSPECT the problem and be available for questions. He said he understood and I didn't hear from him again. Turns out the actual repair involved replacing the O ring and tightening loose screws which was MUCH less than the sky high quote he provided. Maybe I'm just old school but this isn't a good way to manage business.

great place i go way out of my way to go there they are knowledgeable. and fairly priced. Love them…read more!

Horrible service.. get billed for work that not even completed.. workers come on property don't…read morenotify anyone at home or go over any repair details before leaving. Just charge cards as if work is complete

Excellent! We just moved from Seattle, WA so clearly we know nothing about owning a pool & we were…read morereferred to Windward Pools and Tom from Dacula Pool and Tom taught us so much! The first day he came to our house he taught us the basics of how salt water pools work and then he taught us and showed us stuff about of equipment we have from the previous owners. He even offered to fix a piece of our equipment for us. He's extremely knowledgeable and very nice. He also put in time to serve our country which I am grateful for. He's a pleasure to work with and he knows his stuff. Our pool was in bad shape and after two visits, I am all set to jump in our pool tomorrow! Yes tomorrow! I'm from washignton state so this 81 degree weather and 1,000% humidity has done me in. THANKS WINDWARD POOL!!!!

From the owner: We offer weekly and biweekly and monthly maintenance .One time pool cleans. Green to clear…read moreservice. Pool openings and closings. Pool equipment repairs (except pool heater)

After purchasing our home, we learned that YammyPool had previously serviced the pool. We contacted…read morethem to inspect the system, configure it, and set up remote Wi-Fi controls. Despite multiple calls and emails, they were largely unresponsive. When we finally reached them, they agreed to a monthly maintenance plan. However, beyond superficial cleaning, they failed to resolve major issues. The pool loses water, makes strange noises, and the hot tub empties itself. They sent a cleaner who had no clue how to diagnose or explain the issue. On my second call, a manager named John promised a resolution but only offered vague updates. He also addressed me inappropriately, calling me "brother," then abruptly ended the call. In summary, YammyPool has ignored critical issues, provided no solutions, and continues to charge us while leaving the system malfunctioning. We expect a prompt, professional resolution or we will escalate further.

Our prior pool company sold to Yummy and it has been headache after headache. We cannot get…read moreresponses from them, repairs take a long time to occur and only after multiple requests. We are dealing with a warranty issue now that they won't stand behind. The overall service is quite poor and we are switching vendors.