Unresponsive , phone calls are not picked up unless you choose billing extension, messages not…read moreanswered, very confusing process. Staff seems overwhelmed.

Very unresponsive to phone calls and resupplies. The company obviously billed Medicare for supplies…read morethat were not sent to me. Twice sent incomplete resupplies and refused to acknowledge their errors. Difficult to schedule appointments with staff for cpap problems. Staff imposing solutions that are convenient for the company rather than the patient. Not clear that presumed experts are in fact competent. Many nights with bad sleep and unresponsive and unpleasant staff. One of the worst medical organizations I have ever dealt with. Looking for a responsive substitute.

I cannot say enough wonderful things about Miracle Heights. From the moment we walked in, we felt…read morea true sense of warmth and community. Staff is not only professional and attentive, but also genuinely kind and super courteous . The facility is updated, highly inviting and clean, and well-maintained, with plenty of inviting spaces for residents to relax and socialize. Certainly a big thumbs up!

Seemed wonderful. However, we had two horrible issues at the end of his two week hospice stay…read more 1. The night med tech refused to give him his morphine despite her admitting the dose was authorized in his chart, and despite hospice nurses coming in the middle of the night and again in the morning to clarify to her and calling the med tech's supervisor to get phone authorization. He never asked for things. He never wanted to be a bother, and he was begging me all night for pain relief. 2. They knew he had died but did not warn me. I arrived in the morning to visit him. I passed by the reception area where they greeted me but let me go into the room unprepared to find him dead. I was in there alone, checking his pulse and putting a mirror to his lips to check for breath. Eventually someone from the office came into his room to say sorry he had passed.

Assisting Hands was excellent caring for my aging mother! She has Parkinson's and other…read moredebilitating conditions, which required someone to be with her every day, for 8 hours a day (until her children were able to be with her in the evenings). AH found excellent caregivers for mom for over 2 years; the caregivers were long-term, and always reliable and outstanding. In addition to the competence and caring of each individual caregiver, the office provided excellent oversight for medication management. Whenever we had any questions or feedback, they responded willingly and thoughtfully. They were flexible, and worked with the caregivers to find and adjust the optimal schedule for my mom. I would highly recommend them, and have already done so to other family members and close friends.

I had a great experience with Assisting Hands during my recovery from surgery. Ashley, the Office…read moreManager facilitated the whole process seamlessly and was always happy to help me. My caregiver, Lydia was a delight and did an excellent job. Overall, I would highly recommend them if you are looking for in home support services. Very satisfied with my experience!

I moved my father into Miramont Pointe from California for assisted living, and the staff made the…read moretransition go very smoothly. He loved his room, the staff and the food! Miramont Pointe did an excellent job of caring for him and making sure all his needs were met. The administration made the move in process (including paperwork) easy, and they were always professional. I would definitely recommend Miramont Pointe.

We moved our parents to Miramont Pointe almost a year ago. We have found the staff to be very…read moreattentive and responsive to their needs. We are so pleased with Miramont Pointe that another family member is moving there. Thank you Miramont Pointe for taking good care of our loved ones.

Haven't been in quite yet as I am exquisitely complicated and it's hard to get out sometimes. I had…read morethe pleasure speaking with David who was so genuinely interested in helping me. he was on top of everything, Making sure the store had what I needed. He ran order through to make sure he could get some of the items that I would normally have gotten across town. 5 Stars and I haven't even set foot in the store! Looking forward to seeing the inside soon!

Always so helpful and explained the difference between one product and another. So polite and…read morekindhearted to people

Prospective clients should be aware that this agency's operational model does not appear to be…read morebuilt on a foundation of client-centered care. A critical red flag is that their caregivers are not mandated to possess CPR or First Aid training. Therefore, if the safety and well-being of your loved one are the highest priorities, we strongly advise considering alternative providers with explicit commitments to these standards. Along with the organization's handling of essential tax documents is notably inefficient. Rather than mailing W-2s or 1099s to meet the January 31 legal deadline, the office retains them for in-person pickup. This policy demonstrates a lack of regard for employee convenience and creates an avoidable inconvenience.

From the owner: Family Resource Home Care, formerly Helping Hands Home Care, provides non-medical assistance to…read morehelp our clients live at home comfortably and independently. We are proud to support families and communities throughout the Pacific Northwest through our dedicated caregivers who share a commitment to enhancing the quality of life for those in need of home care services. Contact us today to learn more!