I called to explain what was going on, and luck was on our side that it wasn't a pipe break! They…read morewere very professional in informing us and were thorough in their inspection! We will keep their information for future services!

I called him for a second opinion after SoCal Gas claimed I had a gas leak -- and I'm so glad I…read moredid. He was incredibly thorough, going through multiple approaches to isolate the issue and leaving absolutely no doubt that there was no leak. He even told me straight up that a repipe wasn't necessary based on what he found. That kind of honesty, when he easily could have upsold me, says everything about his character. By the end, he was just as baffled as I was that SoCal Gas had flagged an issue. Rather than leaving me to figure it out on my own, he walked me through all of his troubleshooting step by step so I could relay it to the technician when getting retested. He followed up consistently throughout the whole ordeal and genuinely expressed concern that I was without gas. I passed the retest, and I truly believe his guidance played a big part in that. He's earned my trust and I'll absolutely be calling him again.

David did a great job repairing my commercal AC unit. He explained to me as well as showed me…read morepictures of the different process of repairs. I highly recommend him to anyone.

We had an emergency flooding issue in our backyard and had no idea what caused it. We contacted Top…read moreTier Plumbing & Air and received a quick response and fast scheduling for a house call. Anthony Canez arrived at the scheduled window promptly, communicated clearly, and was professional throughout the entire process. Not only did he quickly diagnose the issue in our yard, but he also walked us through every step of the diagnostic process. As first-time homeowners, we were not familiar with all the reasons why the backyard would flood. Anthony took the time to teach us about our irrigation valve and watering system--how it works, why certain parts needed replacement, and even where our emergency water shutoff is located for future situations. After the (reasonable) estimate was generated, Anthony picked up the necessary parts and completed the repair efficiently. What could have been a stressful situation turned into a complete master class in backyard irrigation for my sister and I. We're grateful for the timely help from Anthony and Top Tier Plumbing and Air, and would recommend them to anyone in need of plumbing services!

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

Beware of this company. They provided plumbing services at my 87 year old mother's house. The first…read morequote was for $19,000 for a redrain of the drainage system. Then they said there was tree root discovered in the line. They quoted $13,000 more to resolve it. There were no options provided for hydrojetting and a liner. We do not know anything about plumbing, so we did not question the additional cost. We had to trust the techs providing the service. We requested a refund and the company offered $4,000.00. We feel that given the cost, we are warranted a higher refund. The company refused. Although the owner states that options were given to my mother, they were not. I, (daughter), was there at the time of the tech's explanation of the work and so was my cousin. The tech spoke to my mother in Spanish, my cousin speaks and understands Spanish, and she also stands firm that no options were given to my mother regarding the option of hydrojetting and liner. If there were options my mother would have chosen the lesser cost. We are very upset with the dishonesty of this company. So, make sure you research costs of other plumbing companies before using this one.

I contacted Turtle & Tito's for the first time after reading their great Yelp reviews, and I'm so…read moreglad I did. I had a simple issue with my kitchen sink garbage disposal and a bathroom shower valve. From the start, they were professional, honest, and transparent. The problem was clearly explained, and they provided several options with straightforward pricing. I really appreciated that there was no pressure--just honest recommendations. They also offer a 1-year warranty, which gave me extra peace of mind. I highly recommend them and will definitely continue using their services in the future!

I found Turtle & Tito's plumbing when I had plumbing problems primarily with my kitchen pipes…read morebacking up. This had to be the best repair/restore experience I've period since living in my home for the past 10+ years. These guys were not just knowledgeable and helpful but honest as well, which is hard to come by with many businesses. I definitely will be using them primarily moving forward with any plumbing needs. I strongly recommend them. Great experience

/10 Jeremy and Chris are the plumbers you want in your home…read more He just installed a new sink to replace a cracked one. Top plumbers. Thank You.

Needed to have our garbage disposal changed out and it was done in 39mins. On time and great price…read moreand great service! This is the second time using these guys and they are good!

Guillermo took care of a clogged bath tub for me in no time…read more Super nice guy, patient, professional, knowledgeable and willing to help me with some extra work. I was fortunate to get a special price, too. Saved some money. I have no complaints. Highly recommended. This is why I use Yelp before calling a company.

Had Guillermo come out today to check out an odd plumbing situation at had in my kitchen. The way…read morehe was able to diagnose the issue, resolve it, and recommend further steps was phenomenal. He is the ONLY plumber I have used that was sincere and honest. His prices are fair and reasonable. If I have issues in the future, I will definitely be calling him again.

UPDATE: I was contacted by both Sean and David and they offered to make it right, and heard me out…read morethoroughly. I really appreciated their efforts to restore trust and ensure their service is done fairly and to satisfaction. I would absolutely do business with them again as a result! *** This review is from service about a year ago and I never got around to posting it. I wish I could put more stars. I scheduled a maintenance service at my home while my tenants were there, and everything seemed smooth with initial communication and visit start. City Wide arrived, spoke to one of my tenants, explained they had to replace the air filter (a K&N reusable one that her husband had bought), and then proceeded to do their work independently. When they were done I was told they left from where they were in the backyard and never provided notice of their departure. Come to find out, the air filter vent in the home has non-standard dimensions, so my tenant's husband said they shoved a new air filter in there and it looked very shoddy indeed. After calling and expressing my dissatisfaction, I felt only then was I given a narrative for what had happened. My impression was, they didn't think it's something that would be noticed or needed explanation, and that is cause for concern. They did come back and fix the problem, this time with my sister supervising the visit. Happy to say, they did educate her on what they were doing and fitted a new filter to the vent. They also did a very good job cleaning the outside unit during the first visit, for which I was grateful.

We've used them twice now and I'm very pleased. They do good quality work for reasonable prices. We…read moresigned up for an annual maintenance plan for our a/c equipment to keep them in good working condition. They will be our go to for any plumbing or a/c issues. Just wish we had known about them before we used Home Depot to replace our water heater.

Had a blocked up shower, call and they were out and cleared the drain quickly and efficiently…read more Also a pleasure working with them.

I am so appreciative of Mike and the team at Cross Plumbing. I've had the pleasure of working with…read morehim twice, and both times he answered my call right away and arrived promptly. Mike is knowledgeable, helpful, and understanding, which made a stressful situation much easier to handle. I highly recommend him and his team to anyone looking for reliable and professional plumbing services.