Our service technician was knowledgeable, efficient, and fixed the problem we had with our…read morefireplace in minutes. We now enjoy knowing that once the weather turns cold again, we will have our fireplace ready.

A big thank you to Heritage and their expert technician, Cory for helping us with our gas fireplace…read moretoday. We had been troubleshooting a problem for 2 months and thought it was resolved, cancelling our appointment scheduled for today. Thankfully, Cory made time for us, diagnosed the problem in minutes!

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I had no problems with them but the electricians could have been more respectful towards my…read moreproperty they left a mess on the floor and broke the wheels on my food cabinet causing me to have to remove everything from it and take the wheels off then set it directly on the floor and replace all the food back to it. when I got my appointment I had asked if I needed to move it and was told no because you could get to the door but they needed to remove the entire front of the electrical box. I also knew nothing about an additional charge if I wanted a surge protector. The heat and AC work wonderful thank you.

The installation of our new WOODSTOVE by CUSTOM HEARTH earlier this year was very smooth and very…read moreprofessionally done. The crew was very friendly and knowilable. We are so pleased and happy to finally have that wood stove we always wanted. It works perfectly and makes our home very comfy on those cold days. Thank you CUSTOM HEARTH!

Never conduct a business to this place. This business is all about profit. Before you ask for help…read more clarify if you are going to be paying for the service. We're charged for $168. just for the tech to show how to use the remote. Easy way to make money.

Great experience with this crew inspecting and cleaning our standalone pellet stove. Super easy to…read moreschedule, excellent service, great communication and very thorough work. Pricing was well worth it!

ColtWest came to service my chimney in Montesano. They were quick to respond to messages, gave an…read moreaccurate estimate, and were on-time for our meet at the property. He took off his work boots when preparing the work area inside my home, and treated my property with respect, both guys went out of their way to be friendly and efficient. Great value, great service. The team I had today were based out of Shelton, I will continue to support this local business.

We bought a house in Port Ludlow in which the previous owner had neglected to replace the cap and…read moreflashing on the chimney, leading to the flue being frozen with rust. They had also cut the wiring to the thermostat switch which had to be repaired by an electrician. Dan came out and cleaned everything out, replaced the cap, replaced necessary parts in the stove, and helped me get an owner's guide for this 20-year-old fireplace. He can be hard to get hold of, but that's because he's busy, because as you can see by the other reviews here, he's honest, straightforward, and does a great thorough job. Highly recommended.

Dan cleaned our woodstove and we were very impressed with how clean and quick they were. He gave us…read moretips repaired a loose seal and was friendly and professional. Highly recommended.

It was Saturday night on the hottest week in history here and our AC goes out. I called and left a…read moreVM about 9pm, expecting a call on Monday when the recording said they'd next be open. Lo and behold, I got a call late morning on Sunday from Kyle saying Stephanie called him to see if he was available and he said he could be over in about and hour. I was flabbergasted and thrilled!!! Poor guy out in the midday heat was extremely courteous, caring and hardworking, and competent, taking time to explain what he was looking for, what he had found, and that we needed a new capacitor which he didn't have. He said he was pretty sure the condenser was okay but wouldn't know 100% until he got a capacitor. He left to meet another tech who also didn't have the exact part, but who might have parts that could work. Kyle returned with two capacitors instead of the one which would work in tandem just fine (and he only charged for one). He hooked them up, got it working, checked out the system to make sure everything was working as it He came inside for a cold soda and carefully explained about how dirty filters contribute to excessive wear on capacitors. He also said he had noticed while doing some temperature checks that we had filters on the return air intakes in the house as well as the filter on the furnace, explaining that this double filtering also contributes to overworking the system. We paid the bill which was for the capacitor and a $150 Sunday service diagnostic charge (with no extra hazard fee for the intense heat!) I really felt he was totally concerned about helping us out, educating us as he progressed, with tips for getting the most years out of our system, and making sure we were happy. I think the price of getting our AC back online before "tomorrow", predicted to be the hottest day ever in the weather history of Bremerton (110 degrees in June?!?!), was well worth what we paid! Thank you Economy Hearth and Home!! #ServiceStarShoutOut

They gave me a $1000 pre-tax estimate to fix my gas fireplace, saying I needed pilot assembly and…read morereceiver. I called another company for a second opinion. They said parts were fine but the receiver needed 4 new AA batteries. They put the batteries in and my fireplace has been working perfectly ever since. Economy will not answer me when I asked for a refund of the deposit of $206 for a diagnosis. Beware when dealing with them.