* NG Flooring** I…read morerecently had the pleasure of working with NG Flooring, and my project manager, Tobias, was exceptional! From the very beginning, he was incredibly helpful and truly understood the scope of the project and the timeframe I was aiming for. Given the complexities of other projects happening simultaneously, Tobias navigated everything with professionalism and clear communication. He set realistic expectations and timelines, which made the entire process much smoother. The final result exceeded my expectations--the new floors look fantastic! The team efficiently demoed the old flooring, reattached the baseboards, and even installed beautiful tile in the bathrooms. I couldn't be happier with the quality of work and the service I received. I highly recommend NG Flooring and give them a well-deserved five-star rating!

We hired Wolff Construction for a kitchen and living room remodel, and NG Floors was subcontracted…read moreto replace the flooring throughout our home. Unfortunately, the flooring portion of the project became an extremely stressful experience. Throughout the replacement project after our GC was informed of the flooring not being a product failure, Nazar (owner) was our primary and essentially only point of contact regarding the second flooring installation and follow-up work. One of the ongoing frustrations throughout the process was the lack of proactive communication and scheduling consistency. Many times, we found ourselves having to initiate contact just to understand timelines, next steps, or when work would actually resume. There were also instances where scheduling expectations were unclear or changed at the last minute, including receiving calls late on Fridays asking if crews could come work on Saturdays after we had previously understood that no weekend work was planned. That level of uncertainty became very difficult to manage while simultaneously trying to live around a major flooring replacement. After installation, the flooring began failing. What was initially presented as a product issue ultimately turned into a dispute involving the flooring manufacturer, who required a third-party inspection to determine the cause of failure. That independent inspection identified the issue as installation-related, including improper floor preparation, spacing issues, and the absence of a proper moisture barrier. What made the situation especially difficult was the amount of disruption this caused our family. Our home was left torn apart and partially unlivable for over three months during the holidays, beginning Nov. 3rd and extending well past New Year's and into February while the flooring issue was being addressed. This was not due to material shortages or product availability delays, but rather the prolonged pace of the repair process itself. Despite the actual flooring work only taking a couple of weeks to complete, we spent more than 90 days living in and out of the house while our belongings were stacked throughout the garage and much of the home was reduced to exposed concrete slab. We later learned that the flooring material installed was also of a noticeably lower quality than the original flooring product we believed was being matched as part of the initial remodel project. Even after the installation deficiencies were identified, many proposed solutions came with resistance or delays, and we ultimately had to hire an outside flooring professional at our own expense to oversee the final installation process ourselves. We also paid for hotel stays and other various costs associated with making sure the second replacement job was done to ASTM standards. To be fair, there were times communication was responsive, which is why this is not a 1-star review. However, this experience required far more time, oversight, and stress than any homeowner should reasonably expect from a professional flooring installation. During the amount of due diligence we were forced to do throughout this process, we also learned that California contractor regulations generally limit upfront deposits on home-improvement contracts to 10% or $1,000, whichever is less. In our case, substantially more than that was collected upfront. One thing this experience taught us is how important it is for homeowners to educate themselves on flooring installation standards, moisture requirements, and California contractor protections before beginning a major flooring project. Unfortunately, we trusted the process more than we should have and only learned many of these standards after problems began appearing. For anyone beginning a flooring project, we would strongly encourage reviewing: * ASTM flooring and subfloor preparation standards * Manufacturer installation requirements * California Contractors State License Board (CSLB) contract and deposit regulations We genuinely hope sharing our experience helps other homeowners avoid going through a similar situation.

I used DC flooring because they were highly rated but these are obviously fake reviews. They gave…read morean estimate similar to many companies so I went with them. I had them install baseboards, fix a section of my floor, and restain my floors. I went on vacation while they did this. I came back to all the windows in my house and doors left open. Anyone could have came in. The baseboards were not painted, there was dust everywhere, they got stain on many of my cabinets. They did come out to paint the baseboards but got paint on the floor. I paid to have the furniture moved and ended up having to help move in myself. Additionally, the workers that did the actual work were not even from the same company. I doubt that they were even legal. I could get past most of this but one of the repairs only lasted a few months then broke again. When I reached out they gave me the run around, then when they did come out said that my floors were not installed probably, and that was the issue. I asked when they did not disclose this prior to the project they said that they did not know. They refused to repair it and were very rude about it. I have no choice but to report them to the licensing board and go to court to collect damages to repair my floor. Do not use this company.

One of the best vendors I have ever worked with, and I say this as someone who owned and managed…read moreapartment properties for over 10 years and worked with many vendors. David was prompt in providing me with a rough estimate, as I don't trust vendors who can't which indicates their possible lack of experience as they should know how to quote especially if you provide details in your Yelp project profile. I did not have the original vinyl flooring to replace carpeting in my unit's bedrooms, but David put great effort into finding ones what was as close as possible. In any event, David and his partner were able to replace the carpet with the flooring we chose in only 2 and a half days and when we saw the results, we were pleasantly surprised at how well the results were and in addition, though the vinyl was not a 100% match with the rest of the unit, we were pleasantly surprised to find how well it integrated with the rest of the unit and actually made the unit more interesting looking. I will use DC Floors for any flooring needs I have, and I can't recommend them enough!

Fast in response, Professional, easy to understand the 'why' my flooring is uneven…read more This yelp app wants more words before I can be done.

Had Ivan install my LVP in 2022. They did not install any moisture barrier and 2 yrs later they…read morestarted cupping and peeling. I reached out to him and he pretty much told me to kick rocks and dont ever contact him again. Do Not Use This Company !!!

We had an excellent experience with Wood Brothers. We were able to get the wood we wanted and they…read moreheld it for us until our home closed. Everything was very easy. Prices were reasonable. We would highly recommend you use Wood Bros for all of your flooring needs. In addition, their recommended installer Brian Tarrer with BPT Flooring was amazing. He gave us a concise estimate, he met our timeline, was clean, responsible, and responsive. Honestly one of the best service providers we have worked with! Our floors look amazing, we couldn't have asked for anything better.

This is my third time working with Wood Bros. The previous times were trouble free and I was very…read morepleased with the results. This time...well lets just say it was not trouble free! Scott Wood went above and beyond to mitigate the problems that were not his fault. He is a fair and generous man. He is the old school measure of a business man. "Make it right" and he did. Mel is an excellent salesperson with a good understanding of her products and installation requirements. Our installer, General Contractor Danielle, is thorough, professional and qualified. Her personal integrity was evident in her work and her interactions with us. Danielle worked extremely hard to remedy the problems that she did not cause, all the while being kind and accommodating to our family. Thank you for a job well done!

We wanted to have someone install porcelain tile in our bathrooms. We'd already purchased the…read moretiles and grout we wanted to use. After getting three estimates, we went with Pro Floors. We were impressed with Flavia's knowledge and professionalism when she came to review the project for the estimate. She asked questions to understand our needs and wants. She patiently listened and answers our questions. During the installation, Flavia came out a few times to ensure everything was going well. She also helped find just the right transition pieces to work with the existing flooring outside the baths. The installation was a two day process. It went very smoothly and was handled in a way that caused the least amount of disruption for us. Our installer was skilled and did a great job not only with the tile, but with new baseboard and a new toilet installation in one of the baths. He was great to work with. Flavia came out one last time after the installation to ensure everything was good and that we were happy with the result. Pro Floors' cost estimate was in the middle of the three estimates we received. But, our choice was based more on our experience during the initial visit than anything else. We were not disappointed. We are very happy with the quality work and service we received, and definitely got our money's worth.

Flavia and the whole installation team were FANTASTIC at Pro Floors. Flavia was so helpful it…read morearriving at a product that met our needs, which gave us a quality and durable product that matched the exact style we were looking for at a reasonable price. The quote process was efficient and painless. The installation team was courteous and conscientious. They made the removal of old carpet and tile painless - it was all gone in 1 morning, ready for new wood floor installation. They were able to put floor balancing material and moisture barrier the same day. They worked with us on a tricky moulding situation in our kitchen that allowed us to have a seemless look throughout our home. In one day, the team was able to install all the floors and baseboards with amazing speed - moving our washer and dryer (and replacing it too!). The final product was PERFECTLY installed. The quote matched the payment and we are very satisfied with the price and end product. We highly recommend the entire team at Pro Floors.

Update- The owner acknowledged an error and apologized. This is rare these days yet the result…read moreremains unchanged. They have the products we are interested in, measured a model house and provided a quote. We found another installer that called them for a quote for the wood and The Floor Store salesman told the installer "they can't make up their mind" and provided him The Floor Store quote for our installation; cost us money and ultimately we purchased the flooring elsewhere. They provided our personal information to the installer we found. The Floor Store salesman is either petty or is ignorant of law.

Huge shoutout to Jonathan for absolutely saving us in a pinch. Our contractors brought flooring for…read morea new room that was completely off from our existing flooring, and we were supposed to install the very next day. I called in the afternoon stressed out, sent photos over text, and Jonathan patiently worked with me to identify the exact match to our existing floors. By the very next morning, he had already confirmed the match, sourced it, and had everything ready for pickup that same morning. The turnaround time and customer service were honestly incredible. Thank God Jonathan was so patient, responsive, and knowledgeable. He truly went above and beyond to source the flooring ASAP and saved our project timeline. Highly recommend working with him if you need someone who actually cares and knows what they're doing!

This company, from sales to installation is AMAZING. I've used Zothex on 2 separate occasions,…read moreboth encounters being friendly, professional, and amazingly efficient. Additionally, their follow-up is incredible. If there are ANY issues, i.e., a scratched board, etc., it is replaced within just a few days. Thank you Justin and Crew .... you're the BEST! HIGHLY recommend!

After only a few years some of the tiles lifted up from the floor…read more I would pay a professional to do the work unless you want to pay more later.

My husband and I went to three local flooring companies and after getting a good scope of what each…read morehas to offer, we got quotes from two. The service provided by Kevin at Family Floors was by far more exceptional that we just had to go with them. Kevin spent hours pulling flooring samples and when we changed our minds and went from wood flooring to laminate, he just continued on, bringing us samples we could take home AGAIN to view. This made all the difference in the world. The other popular flooring store did NOTHING like that. He just left us to our own devices and we had to remind him to send the quote. Kevin was on top of it all, from helping us choose, getting a quote again and again, then the day of install he was here managing his guys. The men were very experienced and needed no supervision from my husband. I highly recommend Kevin at Family Floors and More.

We had a leak in a bathroom that resulted in a surprise renovation. We were recommended Family…read moreFloors & More from our plumber and we couldn't be happier! We used them only to source the materials, but I'll definitely use them again for any of our flooring sourcing/installation in the future. Their communication was excellent and so willing to pull samples for me and let me take them home to think it over! I felt confident any sample in their store would be of good quality. I appreciated their advice as it was my first time selecting tile. Definitely recommend and always happy to work with a small, local business.

We just had our floors refinished and could not be happier with the results. Ruben and his team did…read morean exceptional job restoring our Brazilian cherry floors--the depth of color and finish came out absolutely stunning. They used Bona Traffic HD, which I'd researched and specifically wanted, and they applied it flawlessly. Beyond the quality of the work, Ruben was communicative, professional, and clearly took pride in getting every detail right. The whole process was smooth from start to finish, and the floors now feel like the centerpiece of the house. Highly recommend this team to anyone--worth every penny!

I was looking forward to getting a quote from Ruben because I see he does great work and others had…read moregreat things to say. Unfortunately, Ruben did not follow through with our agreed upon time and date to come out for an estimate and was a no call, no show.

Highly recommend this place, friendly staff and has many options to choose from. The only down fall…read moreabout this place is that there's no pricing on more than half their products, so you don't really know how much it is. I recommend you pick your items and ask for the pricing at one time. Friendly tip: they do allow you to check out the tile pieces with a deposit. You can use the deposit towards your purchase or get a refund when you return the tiles. Overall, this is a nice place to check out if you're renovating.

Pablo helped me. I came in and was looking around and he came up to ask if I needed help. I ended…read moreup getting the MSI ever life in chestnut canyon. They also had very reasonable prices! Much cheaper than if you go to Home Depot, and floor & decor (which I was going to before) I got flooring for $2.49 per sq ft for waterproof 20mil wear layer! Much cheaper than the $4.49 NuCore I was getting at floor and decor that had extremely fragile click in corners and not flexible at all. I will add picture after installation and maybe a year later to show how the floor held up. Also when my husband picked up the flooring someone helped him Load it in his truck