Everyone there was really nice, but there was obviously some sort of incompetence. I had to pay…read moreover $1400 to have my imaging done even though when I called to confirm how much it was cost, it would cost me around $700. Lo and behold I found out I should've been charged $693.23. But instead of sending me a refund for the difference, they sent me the bill for the $693.23. Thankfully, I have my receipt so I emailed it. They are going to confirm the payment so I can get my refund. What the hell is going on there? Thankfully, I use an HSA card but if this is anyone doing out-of-pocket of their own money, you're just screwing them over. Get your shit together! But all the nurses that were working, they were all fantastic. The nurses were rockstars!

Worst customer service I've ever experienced…read more My daughter needed an X-ray. The website said the office was open, so we drove there only to find it was closed. I called the office and got a call center that was completely useless. They couldn't answer basic questions, kept putting me on hold, and didn't seem to know which locations were actually open. As it turned out, every location in the area was closed. We ended up going to Children's Medical Center instead. They answered the phone, told us exactly where to go, and were able to get my daughter in without an issue. I'll never use Jefferson Radiology again.

All of the staff were excellent, the only issue that I found was trying to do the Pt. survey or…read morecontacting the Glastonbury office, every time that I try, the page goes blank.

This was my first ever MRI and the staff there was so nice and accommodating and helped to ease my…read morenerves. They talked me through everything and in the end I felt like a pro! Will definitely recommend this facility to people who need an open MRI experience in the future.

Welcoming and friendly team that was very helpful in providing me with an easy and fast scheduling…read moreprocess to get a last minute test done. Heading out of town on a long trip, and two days before heading out, my doctor suggested I get a test done, and was pleasantly surprised how easy and fast the headquarters scheduling operators and the team at Radiology Associates of Hartford, PC in Glastonbury made that happen. I was able to schedule and complete the test in no time today - ahead of my departure for the long trip. Thank you.

I contacted them by phone would not answer had to leave message and they said would get back to me…read morein 48 hours never got back to me I have been in health care for 30 years and have never experienced such a lack of patient care I asked my provider up order the test from a different provider night and day In my opinion RAH is the worse provider I have ever experienced

If I could rate place zero star i would…read more Good luck with finding this BUILDING if you are a new patient, get ready to have your first appointment cancelled when you finally find the correct building. Oh also, you are banned rescheduling or making other appointment at this OFFICE! My appointment is at 11:30 and was asked to be the office at 11:15 to fill insurance and personal info. Parked my car at 11:10, found to the office at 11:25 and was told that Dr. Evelyn F. Smith can't see me because i wasn't there at 11:15. I called their google page number as soon as i felt i can't locate the office, but it was the corporate number, i had to go through my voice mall to find the office number. Tried to communicate with front desk and told them how hard it was to find this building since there wasn't any clear street number signs. (i drove pass it two times but didn't see it at all) They said they totally understand but there is nothing they can do, the Doctor runs this office and the Doctor decides weather or not to see a patient. While i was waiting for staff to pass me their manager's number, Dr. Evelyn F. Smith came out and accused me of disturbing the office. Quote" i request you to leave before turning this office up side down" I didn't yell, i didn't swear, i didn't talk in anger, i didn't try to book any appointment with them. All i wanted to do was to let the managers be aware of this situation so they can do something to prevent it happening in the future. This is also what i told the manager too when she called me back. Regarding Dr. Evelyn F. Smith, I can't comment on her medical skills. But i doubt doctors with that kind of attitude would care about their patients.

I dropped a table on my foot and nearly knocked my toenail clean off. There were seven patients…read moreahead of me, yet it took them less than an hour to see me. The reception, nurse, xray tech, AND aprn were all so helpful, attentive, charismatic and professional. They took excellent care of me. They learned our first baby was due in a few weeks and gave me some vaccinations I was procrastinating on afterwards. Thanks to all the staff here for treating me kindness and empathy!

Went in to say I've been experiencing major pain during bowel movements, and earlier in the week it…read morehurt to urinate. Provider didn't do much, didn't feel like they were listening to me. Told me I had constipation. Later in the evening obtained a fever and went to the ER where it was found I have diverticulitis. Don't go here if you don't know what is wrong with you, go to the ER.

Dr. Czarnecki gets 5 stars and so do the nurses. The care they give and the understanding is…read moregenuine and bedside manner are top-notch. They are totally knowledgeable and experienced professionals. So why only one star overall? The people that answer the phone both medical and secretarial are atrocious. They are the very opposite of caring. They are callous and rude and are ready to do battle with patients that are suffering and in pain and need medical help or just have questions about their medications or some other issue. I've been placed on hold for several minutes probably more like 10-15 minutes. Then when they do answer they talk down to you like you are a clueless imbecile and not worth the time like the gunk stuck to the bottom of their perfect shoes. Good luck getting past them to even get an appointment or get your questions answered. You will end up feeling sicker and worse than before you called. I would just steer clear of this place to send a message to the administration and front desk and phone support staff. I have excellent insurance that pays top dollar and I don't need to be treated like a petulant child by haughty know it all secretaries and med techs. It seems consistent with the other reviews that the issue clearly lies with management and administration.

If I could give 0 stars I would. This place is sadly a revolving door of doctors who know nothing…read moreabout their patients. I could go on and on about the numerous bad experiences I have had. After this last visit I am done! I truly hope this is not the direction all practices are moving. My advice if you choose this business you better exercise and eat your vegetables, because that will be your only saving grace.

Claims adjusters are not located in CT which is very annoying. Terrible customer service!read more

Two weeks and still waiting on MRI results. Impossible to call and speak with anyone- I've tried…read moreand so has my doctor. Only option is to leave a message and no one calls back . Will never go again.

You are not able to get a CD copy of your imaging results at this location. You have to travel to…read moreanother location where the results can be given on a CD which makes it very inconvenient. When I tried to contact the chief administrative officer for RAH, I was told that she does not have voicemail (really?) and that they could not give out her email. I left a message and never received a call back.

I had a traumatic experience with Jefferson. Front desk staff was absolutely horrible. They "lost"…read morea very important appointment and then told me I missed my appointment. I was able to show them the confirmation on my phone that they had sent me. After further argument they got me in for my chest x ray. The staff that took the X-rays were exceptional. I can't complain about them at all. But upon leaving they were instructed to provide a cd with the images on it. I waited forever. Then realized they had closed!! They went home!! Disgusted by these folks.

I have gone to Jefferson Radiology multiple times over the years and have always been impressed…read morewith the level of service I receive. Located on the Silas Deane Highway and a stones throw away from I-91, this is my "go to" facility for all my emergency and routine diagnostic needs. Their equipment and technology is state of the art and their staff has always been consistently professional no matter what time of day I have gone. I am sure they must see a lot of unhappy people on a daily basis but they treat each patient with the same level of friendliness and caring compassion. And the best part - extended hours beyond 9-5pm which is great because sometimes the necessity of diagnostic studies falls beyond the realm of normal business hours.

Went in without appointment. Waited only 5 minutes and was ushered in for test. Done in nothing…read moreflat. Only inconvenience is having to wear that useless mask. ALL the science says they do nothing except make you "feel" like you're doing something. Purely political. Watch: no matter who wins in November, masks will no longer be needed!