This place is great! I needed to drop off and pickup outside of normal business hours. No problem…read more-- They have a lock box for drop off and pickup of your car. Also--I had a problem with the windshield they replaced (looked like a prescription pair of glasses) and they came out to me to replace it again - no charge, no hassle... nothing... Great communication, friendly, professional staff and fair pricing. What else can you possibly ask for? Highly recommend!

Absolutely stellar work! My Limos windshield molding was starting to come off and it compromised…read morethe seal. Those molding are impossible to replace without the windshield being replaced as well. I was thoroughly impressed by work and price Hampton Auto did on my Limousine. The new windshield looks incredible and the moldings look great. Very reasonable price, schedule an appointment, and it was done same day. I will definitely be using them again in the future. 1996 Lincoln Town Car Krystal Customs Limousine

I just want to take a minute to tell everyone how appreciative myself and my family are for Kevin…read more Over the past few years, Kevin has been a HUGE help coming out to our house and replacing the cracked windshields on both of our cars, always showing up on time and completing the work quickly and professionally. Fast forward a few years, we had a loose rubber seal on our front windshield and were concerned about potential water leaks so I gave Kevin a call to see if he could take a look. He responded immediately and we set up some time for him to take a look. Turns out, there was no leak and the fix was purely cosmetic, but he still wanted to perform a full diagnostic just to make sure there wasn't any leaks somewhere else in the car. The good news is that everything was fine and no leaks were detected, which means his windshield fixes from several years ago are still going strong! Best part, when I went to pay Kevin for his time and effort to come to us, he said we owed nothing and that he was just glad to know that he was taking care of his customers no matter what the issue is! Kevin is clearly a top-notch professional, but it is not lost on us that he is also a wonderful person!

Fantastic service and good price. Kevin was very professional and thorough. Clear communication and…read moreshowed up on time. Highly recommend, will definitely use again in the future!

This is the the first time I've had to replace a window that was smashed and I was not happy to…read morehave to do that. But these guys made my experience great and they went above and beyond! Steve replied right away to my urgent email about needing my car window replaced on a Saturday. He ordered my window right away and it came in sooner than other companies said they would have one. Steve was always in communication with me from start to finish. They have great pricing and they will pick up your car if needed, or they will do it at your home, whatever is most efficient and convenient for you. He works with Drew who is also a great guy! I highly recommend this company and I hope I don't need to use them again, but if I do, they will be the first call I make!

Great quality work and amazing customer service. Thank you again for doing this on a holiday week!read more

reached out to get an quote on an windshield replacement, , looking to get it done ASAP and phone…read moresystem kept glitching and dropping calls. It would not connect me to an associate.

Damaged my cowl on my 2017 BMW 540i, did a terrible replacement of my rear view mirror, and a few…read moreother issues that you can see in the photos. It took a year for them to order the part to replace my cowl, they were terrible at taking responsibility and taking their time to reach out to fix it. I called about the issues and sent pictures of everything, I was told there was no wrong doing and to handle it legally. Which I am 100% doing I prefer because the lack of accountability is totally unacceptable!

I have had BG glass replace double pane glass several times and Richard did a great job! Most glass…read moreshops don't reuse the wooden 'stops' (trim) on a large patio door as it is easier to just rip it out. Richard carefully removed and reinstalled the trim and I just needed a small amount of touch-up paint to bring it back to new condition. He takes pride in his work and it shows!

I recently had Richard install custom shower glass. He did a wonderful job. I was really impressed…read morewith the care he took to do the job quickly and professionally. He is also looking into replacing some windows in our living room which is requiring him to make phone calls to a 3rd party. Really appreciate this.

I called Vancouver Auto Glass on Wednesday and scheduled a person to come the next day at 4 PM…read more The next day, the person came 3-1/2 hours early when I was not home and said they will be back at 4 PM. I had to call Vancouver Auto Glass at 5 PM, since there was no update from them, and was told the person is out on the job and he is about done and I am next. It is 7:20 and still no communication from the company or from the repair person.

Great customer service! Quick, easy appointment. Came out to my house to fix a broken windshield…read more Brought the wrong one for my model car, but left and came back within the hour to get the right one and get my car windshield back to new! Also offer great warranty and fair prices. Definitely recommend this company!

Was a great experience from start to finish. Was greeted by a young lady up front who actually…read moretook us out to a few cars to show what the different levels of darkness actually looked like installed in a car. That was pretty cool we thought. They had the car finished about an hour earlier than we were told it would be done. That was great. Everything looks real good and we love it. Would highly recommend and will use them again in the future. And we felt there price point was really good. Great job and will use again.

Star - My Experience with Excel Window Tinting & Car Wraps (Brush Prairie, WA)…read more I rarely leave negative reviews, but after three years of frustration, I feel people deserve to know about my experience. I was referred to Excel Window Tinting & Car Wraps by a friend when I was starting a new business. Money was tight, so I was looking for a fair deal. After we agreed on a design for my truck wrap, I was told it would be completed quickly. Instead, it took about three weeks before I got my truck back. At first, the wrap looked fantastic. Unfortunately, that didn't last. Within just a few weeks, parts of the wrap started peeling. I reached out multiple times and received little to no response. When my business didn't work out, I asked about having the already-peeling wrap removed. Even though it was failing, I was told it would cost me another $500 to remove it. To make matters worse, when it came time to pay, the final price was significantly higher than the original quote I had agreed to. That was a difficult surprise, especially since I was already on a tight budget. Fast forward three years: this truck has only been driven about 8,000 miles, yet the wrap is badly discolored and peeling in multiple areas. I specifically remember being told there was a five-year warranty, which gave me confidence in the purchase. I finally gave up one of my days off and drove back to the shop hoping to resolve the issue. The experience was incredibly disappointing. The owner seemed more interested in being on the phone than helping. At first, they actually suggested the peeling was a paint problem. I had to remind them, "You wrapped this truck." Only then did they acknowledge it. After that, there was no meaningful follow-up. I was told they didn't know who I was, couldn't locate my information, and that I needed to find my paperwork. I was then told the warranty was only one year, which completely contradicted what I remember being told when I purchased the wrap. From my perspective, I was misled about: The completion timeline. The final price. The warranty coverage. The level of customer service after the sale. And according to their records, I apparently don't even exist as a customer. I paid roughly $4,000 for what I believed would be a professionally installed wrap backed by a long-term warranty. If I had known it only carried a one-year warranty and would be peeling and fading after only 8,000 miles, I never would have spent that kind of money. Based on my personal experience, I cannot recommend Excel Window Tinting & Car Wraps. I would encourage anyone considering a vehicle wrap to ask for every promise in writing--including pricing, warranty terms, and completion dates--before committing.