Professional and they take care of all your tire needs. Folks got me in and out…read more - a satisfied customer.

I used to be a service manager, so I have more knowledge than most. These guys did a very good and…read morequick job on some new Michelin tires. Came in for some generic used tires for my little 2 mile a day work truck. Manager showed me some options. He had some new tires that were very well priced he even threw in a used tire for my spare. Tire tech knows what he was doing as well, hardly any weight was used. He definitely knows his balancer well. Saturday morning, in and out in under 30 min. (2000 Black Tacoma SR5)

Had some small pothole rash and had some gouging of the aluminum. Not only they were able to fit me…read morein same day. They were able to get the job done in under three hours. Their labor per hour is posted and is fairly clear. I needed my wheels fixed and honestly it's the best deal around that's more a long term fix. Thank you again.

Very Nice People! Excellent Quality work! Thank you! New in town and got turned down 3 times and…read morethen I found them and they saved my day! BEST IN THE CITY!

I got a Tesla and the biggest flaw on them is that the rims will barely brush against something,…read moreand all of a sudden the entire thing is scratched up. Terrible design. Instead of buying new rims I was recommended to get the rims buffed out and repainted. Thankfully I was told about this place in Vancouver. It doesn't take but an hour or so and they look brand new. Even one that I thought wasn't possible to look good again, looked brand new again. Definitely a master at his craft. 10 out of 10 would definitely go back and use again if I needed this sort of service. Not cheap for my pocketbook, but it was cheaper than buying new rims for sure.

Needed new model s wheels which were in poor condition cosmetically. After buying new wheels, I…read morerealized I could get these old wheels refinished and save some money too. Luckily I discovered WheelKraft and couldn't be happier with the whole process. Great service, communication and I now have beautiful powder coated wheels.

Overall, we are very pleased with the way our project turned out, but the experience could have…read morebeen better. Jim means well, but I think he gets busy, and can't meet the lead-times he originally states. My daughter wanted the silver OEM wheels on her Chevy Cruze Premier repainted to a gloss black, so we brought them to FWO. The end result is exactly what we wanted, and it was a lot cheaper than trying to find the factory "Redline" wheels. The paint job is high quality, and it looks really nice. The areas for improvement include communication and lead-times. Initially we were given a completion date of 2 business days, and I told them they could take 3 if needed. When I called on the third day, they told me three rims were bent, and they needed to be straightened (for additional cost). I gave the go ahead, but I think they had our wheels confused with another project, because they never added on any other charges. The wheels & car ended up being ready for pick up on the sixth business day. As stated, the paint job is great, but the tires seemed haphazardly filled to random pressure levels, differing by a few PSI from corner to corner (that was an easy fix). They all hold air just fine, though; so no worries there. I would definitely recommend the work that Jim & FWO do, but just allow a little extra time for project completion.

Driving in recent Ice storm hit frozen piece of steel on I-405 in Portland over MLK weekend. bent…read morealloy rim on Volvo V60, sent pic to other wheel shop and they said they could not fix it. New wheel from dealer was $750.00. Called Jim at Factory Wheel Outlet and he said bring it in we'll fix it if we can, and no charge if it doesn't work. He fit me in on a super busy holiday when 3 of his staff could not make it in due to ice storm. Wheel fixed, fair price, honest dude. Side note: took car in to Les Schwab after fix to get alignment and all wheels checked, told them about FWO and they said, "oh yeah, if Jim fixed it then it is good, he is the expert, we send all of our wheel repairs to him." nuf said.

Been coming here for my tires for years. Michael's team is honest, fast, and reliable…read more They'll take good care of you.

My buddy Dee referred me, saying they do good alignment work and that he goes here all the time…read more Left the 1st time and my steering wheel was still off-center, and I didn't notice until the next morning. Called them and scheduled couple days later. Left the 2nd time and my steering wheel was STILL off-center. At this that point, I was fed up and just had someone else correct their work. Service was quick and straight to the point, and you can't beat the price. Those two things really saved this place from getting a zero star review. You really get what you pay for.

Wrong alignment done on low car charged me $120 to still…read morehave my car with a crooked steering wheel. I went back and told him about the issue and he blamed it on my suspension. I had gotten my car completely checked before I went to go the alignment done but he insists that it's because of my suspension. I was also told that he would have to charge me $50-60 more just to check if he did it right?? even so he said that he can't guarantee that my steering wheel is going to be straight. I would not recommend coming here for an alignment if you have a low car or car with suspension.

"Wrong job? Don't lecture me, kid."…read more I came to your shop with one specific issue: my car was pulling to the right, even though the steering wheel itself was straight. I expected professional service and a solution. Instead, I left with an even bigger problem -- now the wheel is crooked, and the car still pulls to the right. I returned to your shop and calmly explained that the problem remained. I told you that now, to keep the car straight, I have to hold the steering wheel slightly to the left, which is uncomfortable and unsafe. Instead of taking responsibility, I was told the job was "done correctly." But when I compared the numbers you set with the manufacturer's specs, the difference was obvious. You insisted the issue was in the suspension and the strut, but even if that were true, no alignment should leave the steering wheel crooked. Originally, the wheel was straight -- after your work, I ended up with two problems instead of one. To make it worse, you told me: "Let's put it on the rack again, and if everything shows green, you'll pay us again for nothing." That's not professionalism -- that's bluffing. I don't need "proof" on a screen. I need results. Instead of correcting the problem and setting the values as close as possible to the manufacturer's golden range, you behaved unpleasantly and arrogantly. My car is over ten years old, and I understand perfection isn't easy, but professionalism means both proper work and respect toward the customer. Sadly, I saw neither. The person who performed the service showed rudeness, disregard, and a complete unwillingness to listen. These qualities are unacceptable for someone entrusted with people's safety on the road. At another shop, they told me: "We can fix this." That proves the problem isn't my car -- the problem is the poor work and the attitude of the one who did it.

Rusty and his team were the true gift in an otherwise stressful process with the dealership. Where…read morethe dealership left me frustrated, he brought a level of high touch service that completely changed the experience. He was attentive, communicative, and clearly takes real pride in the work. My wheel came back looking brand new. If you want someone who actually treats you like a person and not a transaction, go see Rusty and team!

Great and fast service from AWRS. I had 2 bent wheels and they arrived on time and took care of the…read moreissue with both. I have to think my 2 rear wheels are also bent having hit the same potholes but I'll see when I get my nest rotation. Good company with a valuable service!!!

one of my tires was experiencing a slow leak. i googled and found raw wheels in my search and gave…read morethem a call earlier in the week. he told me to drop by sometime so he could assess the issue. i found time to stop in today. i was prepared to make an appointment for whatever work would need to be done. he was finishing up installing tires, so there was a short wait for my turn. rone took a look and told me what was wrong. he gave me a quote and said he could do it while i waited. less than half an hour later, the wheel was fixed and i was on my way. rone was professional and super friendly. i would recommend to anyone looking for wheel or tire service... maybe even mechanic services because he told me to come back for a quote for any services my car needs in the future.

Drove up from LA to visit friends who had just moved up to Oregon and during the trip, I smacked my…read moreBBS into a curb after understeering through an unexpectedly sharp curve at about 70 mph. I needed a new set of wheels for my car asap, and found these guys selling a set of OZ ultraleggeras for a good price. After explaining my situation & that I would need tires as well, he somewhat amusingly responded "I am a tire shop", and quoted me a good price for four new tires mounted & balanced to the OZs. I sent a deposit and stayed in communication, and although it was several days before I was able to make it over to pick them up, they were understanding & patient, and did not once make me feel worse or more stressed out about anything, even though my original plans kept falling through and being pushed back. My friends car had also developed a vibration at highway speeds which I assumed was from not being balanced. I asked if they could balance them and they did, as well as rotate them since they were coming off anyway. The steering wheel stays perfectly straight now, even at 80+, which is when the shaking got really violent before. They also offered to take a look at my BBS and see if they can be saved if I was able to bring them in, and I would fully trust them to do so. If you live in the PDX and have any wheel & tire related needs, this sentient tire shop who was texting me until I came in and finished the deal will definitely help you out for a fair price & with a good attitude. I ended up getting the full set of OZ wheels & tires for under half of what they would have cost new, and although I haven't figured out the best option for what to do with my BBS yet, after seeing the shop, their personal builds, and the quality of work on customer cars that were there when I came in, I would definitely trust them with anything I needed for my wheels in the future. They also have the most beautiful parrot (: