Couldn't be happier with this job -- every aspect was handled at the highest level. The install…read moreitself was technical and efficient, and the end result is clean: hardware, touch screen, and mobile app all work exactly as they should. Communication throughout was excellent -- nothing was left unclear. Really enjoyed working with Yud and his team. On top of that, they also helped me out with computer networking -- came through in a pinch and saved the day. Honest, efficient, and security done right. They even took the time to train me on everything afterward.

Outstanding, personal service. The owner, Yud, personally strives to provide excellent service and…read morecares about his business and what they do. Couldn't recommend this company more.

Excellent Work on Our Access Control System!…read more I am very impressed with the service we received from Ameritechs. They came in to handle the wiring for our current Access Control Unit and did a fantastic job. They were thorough, testing every single lead to ensure everything was wired correctly. Thanks to their expertise, all of our strikes and doors are now functioning perfectly within our system. Professional, efficient, and highly skilled--I would definitely recommend them. Thank you for the great work!

The problem started when Ameritechs installed 10 cameras on my home camera system and did not…read morerecord the passwords or give them to me. I don't know anything about cameras and passwords so I didn't know to ask. When it came time to change the NVR, I was told they don't have the passwords and will charge me $750 to retrieve them from the cameras. I shouldn't have to pay for something they should have provided in the first place. Chris came over for $50 and examined the cameras, the analog ones that needed to be replaced, and suggested a new NVR. I got an estimate for $3030 to replace 3 cameras and the NVR and reconnect existing cameras to NVR. Without NVR it was $2130. There were no details about specs for the cameras or NVR. That's like sending a customer an invoice for $30,000 for "a car." People generally want a little more detail about what they're getting. I asked that they first just come out to retrieve the passwords for the 10 cameras, fix camera #7 that stopped working, and fix a screw that their tech stripped when he installed that camera. They said they wanted $750 to retrieve the passwords. They also wanted to charge $129 for someone to come out again and look at the cameras again, when I just paid $50 for Chris to look at them. And I maintain that I should not have to pay for something that they should have provided to begin with. I asked how many TB was in the Uniview NVR as the estimate didn't specify. The first time I was told it "supported storage" of 16TB to 32TB. Next email said the NVR comes pre-installed with 4TB storage. Next email said the NVR on the estimate does not come with any storage - they planned to reuse the old hard drives from my existing NVR - but no one ever asked me about that. Those drives were at least 5 years old and at end of life. If I wanted new hard drives, it would be an extra charge. I asked if cameras were 4K (the estimate only says 4MP). Finally, was told they would be 2K at $140 each. I asked about the warranty for the equipment. They said it's manufacturer warranty, not theirs, but didn't know and never said what it was. Isn't that something that every buyer wants to know? What is the warranty! Next estimate added $200 to reset the camera #7 that was not working, plus $750 to reset the other 10 cameras so I would have the passwords plus the $3030 for 3 new cameras and NVR - so $4624. And that probably didn't include any hard drive for the NVR as they were going to reuse my old ones. I got a lot of other confusing emails from Kanani interjecting things we never discussed like suddenly asking me if I wanted a hybrid DVR. I don't need a hybrid DVR. Then Kanani thought I wanted Uniview cameras. I never said that. Every time I asked a question, I got a different answer. Every time, the price got higher or didn't include some component that would be extra. I had another company come out to try and reset the camera passwords. He said that brand of camera TVT (Shenzhen TVT Digital Technology Co., Ltd) is difficult and takes 45 minutes to reset the password for each camera and get it onto the Avalonix XVR (which is why Ameritechs didn't want to do it either). He said it would be cheaper to replace the cameras with new 8K cameras. So, the 10 cameras that I just paid Ameritechs $4,439 to install in the past two years are now worthless. That doesn't seem like good customer service. I feel I was taken advantage of - I'm a senior citizen now and a woman alone and always a target to be ripped off because I don't know what I don't know. I think we might end up in small claims court because I really got screwed over. I don't have energy for it but some things you can't let stand.

San Diego Security Systems installed a huge security rolling gate system at our large apartment…read morecomplex on the corner of Anita St and Broadway in Chula Vista. We finally have security without random people walking through the complex and it is so nice to drive up and push my remote and have the gate (3 of them) open and close so nicely. They did a very professional job and were so very nice to deal with. Thank you thank you thank you!!!

We had Brinks/ADT since 1998 and it ALWAYS worked. Only once was it required to work, when my wife…read moreleft something on the stove...no fire, but lots of smoke and the FD was at our home in a hurry. ADT passed the emergency test! We took out the system when we installed new windows and doors. Big mistake. The "highly rated" competitor went offline 47 times in 3 months so we came back to dependable ADT. They installed everything in one day and it has cellelar backup if our internet fails so we are always protected. Only issue was a dead battery in one sensor, and service came out the next day - no charge. We're glad to be back!

I have problems with ADT…read more I have an alarm constantly going off all day long. I spent three hours on the phone with support department last Thursday and was disconnected four times. Support could not fix it. We tried every suggestion and even did a video connection for them to review the equipment and hear the beeping. They had me disconnect all of the smoke alarms and the beeping continued, they had me remove all the batteries and it still beeped. They had me reset the system and it still beeped, they had me remove the batteries from the keyboard and it still beeped. They had me shut down the system and it still BEEPED! I am checking the one star box only because there is no zero or negative stars. STAY AWAY FROM ADT I had to wait almost a week (Wednesday) for a service call. The service person checked everything and could not resolve the problem and told me it would cost $180.00 an hour to research the problem and I need to call the service department again. I called Tuesday and told them I want to cancel after 10 years and was told they will send a repair person again and they would waive the service call charged. I was told that the representative would be here between noon and 4:00 pm so I had to take off from work. THE SERVICE REP NEVER SHOWED UP AND NEVER EVEN BOTHERED TO CALL. This is the worst customer care I have ever experienced and lack of response. I will be cancelling my account in the morning. ADT shows no concern for loyal customers. I will suggest to anyone reading this, DO NOT USE ADT SECURITY under any circumstances. There are many companies that can be used for less money and will respond to customers .

Flawless install. I would hire them again in a heartbeat!! Thanks for keeping us safe.read more

Dempsey is the best when it comes to Customer service, integrity and technology know-how. Eric and…read morecrew installed the original alarm in my home in 2013 and recently added a system for an ADU. They are very thorough, knowledgeable and fair. With Dempsey Alarms, you get an honest professional who follows up, takes care of all your concerns and makes sure everything works. I've recommended Dempsey Alarms to numerous friends and family and will continue to do so.

Wired SD provided an extremely efficient and professional service. We needed a Samsung Frame…read moremounted and they provided a competitive quote with clarity on what's included. Relative to other providers their communication was on point and did not need undue back and forth conversations or asks for me to call them etc. Scheduling was automated and the process was a breeze. Day of installation there were delays on their previous appointment and they called ahead and worked with me to reschedule. The installation was done perfectly. Kudos to Pablo and team.

I waited two days for a response. They only wanted to provide a quote based on the picture I…read moreprovided and were unwilling to visit the site for an estimate. For a tile project, shouldn't there be an onsite evaluation to assess the work required? Moreover, if you had visited my location, I could have discussed two additional tasks that would significantly increase the scope and cost of the project to your advantage. In response to the owner, I did provide descriptions for additional projects in the original request. I was concerned about potential damage to the tiles that could require significant repairs. I have expressly said that I was willing to pay a premium for proper handling of the situation. When I mentioned those concerns, other providers did express a lot more caution about the tile situation and they came out to make sure it could be done. I understand that there's an opportunity cost to come out in person but I expected a premium service provider to be able to do so. That's simply not materialized.

I reached out to get a new house wired and setup with WiFi (with a wired backbone). They came back…read morewith a very reasonable estimate and scheduled the work. Before the work started, I discovered there was existing wiring in the house we could use. Hani was awesome and tracked down all of the existing wires in the house and re-used them before running any new drops. They also kept any damage to an absolute minimum, making sure they cleaned up after themselves and letting me know what patching and painting might be required before doing any damage. After everything was setup and turned on, we had a small issue I discovered on Friday evening. I reached out saying let's plan to fix it and Hani immediately replied that he would be out the next day (Saturday) to get it resolved! I really enjoy working with Hani as he's knowledgeable and still open to learning new things and ideas. I've recommended TechItUp! To a neighbor already, and will continue to recommend them!

These guys were great. I used them for my residential WiFi Ethernet setup. They were responsive,…read moreflexible, reasonably priced, and when I had a problem with the original Ethernet hookup not responding 100% after they left, they came out promptly the next morning and remedied without extra charges. (This wasn't their mess up, by the way, it was an issue with the original Ethernet block in the wall.) They were kind, respectful, and prompt as well. One of a kind in San Diego, because I'm usually let down. I'm keeping these guys in my phone and I never do that. Thank you Tech it Up! -TJK

A huge shout out to the dream team - Mike, Gio, William & Chris - for taking the time to figure out…read moreand solve an ongoing manufacturer's glitch in my extensive commercial fire alarm system. With painstaking attention to detail, they were able to resolve the problem once and for all and get the system running at full capacity. Mike was incredibly receptive and patient with me and did not disappoint. He never gave up on trying to find a resolution. Gio was thorough and provided excellent support. Both William and Chris were there to make sure everything ran smoothly. I can't thank them all enough for bringing the system back to full capacity and would highly recommend Bay Alarm.

Nick B, Ryan, Jim, Adam, Daniel (Bag Alarm San Diego) did an awesome job completing the job…read more All my questions were answered simply and the work was explained to me. Instructions on how to program the badges were very easy. We're just waiting on the intercom (back order) to be installed ( reason why I gave a score of 4)

Shy was great! Came out very promptly and was great to deal with throughout the whole entire…read moreprocess. We needed to have our key and they made whole simple. Definitely would recommend!

CAME VERY QUICKLY- & Professional Reasonably priced Will…read morecall for my second car to have a replacement key made

I went in to get some car keys copied and they were very professional and efficient. I was in and…read moreout of there in 5 minutes. The cost to copy the double sided key was $7.50 each. They do advise that if you are copying a car key, you bring the car in so they can guarantee it works.

The **customer service and expertise of my technician deserve 1,000 stars**--I truly cannot say…read moreenough about how kind, responsive, and accommodating Busy Bees has been. When my key failed and left me stranded at Target, the owner was incredibly kind and even offered to send someone to pick me up. They also quickly arranged to make another key for me the very next day at my home. The customer care has been exceptional. My frustration is **strictly with the quality and reliability of the replacement key fobs**. Around December, I received a generic Mercedes key fob without the logo, which was completely fine with me. However, the center piece repeatedly falls off, and the key itself has intermittently failed, requiring me to carry my original Mercedes key as a backup. I had planned to replace the car soon, so initially I didn't want to make an issue of it. However, I'm keeping the car longer than expected, and the recurring key problems have become genuinely frustrating--especially because the same center piece continues to fall off. **I don't want to complain or ask for yet another replacement. My concern is simply understanding why these replacement fobs seem to have both a reliability issue and a recurring problem with the center piece falling off.** The customer service is truly wonderful; I just wish the product quality matched it.