GFiber sucks. It's constantly under maintenance. Seems like every day I have an email about a…read moreknown issue that is being addressed. Also, don't pay for the year up front. If you have to move, they don't pause your service. I'm paying for service that I'm not getting...

they set an appointment to come fix the internet because it's so terrible and never showed up! they…read morenever called or followed up. I'm always getting emails that the internet is down again. (from my cell internet of course). I definitely don't recommend!

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

I've been a loyal customer for 10 yrs or more, but my recent experience with their customer service…read morewas very frustrating. I was initially offered a promotional rate of $90.00 per month for two years for my internet, which I agreed to. However the representative didn't complete the process. When I called back, another representative claimed there was no such offer and quoted me $93.00 instead. After explaining my loyalty to Cox and the original offer I was given, the represena- tive eventually confirmed the $90 promotional rate after putting me on hold for 10 minutes. While I appreciate that they honored the offer. the process was unnecessarily time-consuming and frustrating. Cox needs to improve their communications and consistency across their customer service team. If an offer is made, it should be properly documented and honored without requiring multiple calls and lengthy explanations."

Horrible service, would avoid Cox at all costs…read more I am a hotel guest in downtown San Diego going on my 3rd night of no television service in the entire downtown area thanks to Cox. So far 3 of 8 nights here in San Diego have had outages--fkn ridiculous. Pretty hard to beat DirecTV for poor service but congratulations to Cox for taking that title.

Cox's PBS is one of many with these images we endure. I always ask for credit which they honor and…read moreseem to eliminate issues for a few days before it starts up again.

Finally got feed up with Cox. Cox has started harassing when bill comes due... got texts, emails,…read morephone calls. Cox seems extremely desperate and greedy over $29.99 monthly service. After just a couple days, bill not quit due yet, but emails have become threatening wanting this senior citizen to pay now or face interruption. I had enough. Went to T-Mobil and got one of their cellular modems. Dropped my cable modem off and cancelled Cox. T-Mobil sends an email once and doesn't Harassed me for $29,99. I pay the same amount for internet, plus cell phone. My Roku TV connects via Wifi... excellent. So So glad to be done with Cox. Nothing good to say about cox... I'm a maintenance engineer for a 400 unit apartment building. Cable issues they say there's an outage in your area. Flat out lie, no help, so I swap cable box's issue resolved. I can not trust Cox at all. Out sourced tech support; equally horrible and lies. I CAN NOT RECOMMEND A COMPANY THAT STAIT UP LIE's TO YOU TO GET OUT OF SUPPORTING THEIR SERVICE. VERY BAD COMPANY.

I had a great experience working with Rich from Wyyerd Internet. He provided outstanding customer…read moreservice from start to finish. He was professional, knowledgeable, and took the time to clearly explain everything, making the whole process smooth and stress-free. What really stood out was his responsiveness and willingness to go the extra mile to make sure everything was set up correctly and working perfectly. It's not often you come across someone who genuinely cares about the customer experience, but Rich absolutely does. Highly recommend working with him if you have the chance.

I was happy to get my internet service from a local small company that wasnt Cox or ATT, but…read moreunfortunately had a very bad experience with this company. Their salesman, Christian, came to my home to offer their internet services and I told him i currently pay $50.00 for 300 mbps with cox, and if they could at least match that, then i'd switch to them. He called me a month after letting me know they had a plan for $35.00 dollars for 300mbps, so I agreed to set up an installation. Today the installer, Miguel (he did a great job), came and drilled a hole in the wall, set everything up, and when it came time to the speed test, I was only getting 150 mbps, half of what I discussed with the salesman. The installer called the supervisor, and the supervisor told him that the plan i got was indeed only for 150 mbps. So I call Christian and let him know what the installer and the supervisor are saying and trying to figure out what we can do to honor the service he offered me, and he tells me, that he thought it was for 300 mbps, but i guess not, and if i dont want it, to just tell the service technician to uninstall. I didn't ask anyone for this deal, I had it offered to me. And now the installation technician has done his job, my home has a new hole in it, and I've cancelled my old internet service. The solution they give me is to just tell the technician to take their modem and router back because I dont want the services anymore. Terrible experience, i feel like i was bait and switch'd and hopefully I would just accept what they were giving me. Do not recommend.

I went to the mobile app site to try to set up my fiber, Internet, and crossover from Cox. I ended…read moreup connecting with a representative named Terrel C. He was amazing. I couldn't figure out how to upgrade to fiber on the website. So I logged on today to get the customer service number. I called and I was connected with Terrel and honestly he's the reason that I upgraded. He was pleasant and easy to talk with - while delivering exactly what I needed an information. He even helped me find a later install date as I'll be out of town. I can't recommend this gentleman enough. I wish he had an extension so that I could just channel all my friends changing to fiber to him.

Quality and value is not there like promised if someone comes around trying to have you switch with…read morepromises of better tower reception don't do it; Run you will end up helpless and in a way worse situation. blessings

For the most part my Spectrum/Charter service has been reliable. The reason I am giving Spectrum a…read morelower rating is because they were charging me for 200 Mbps service when I was only receiving 100 Mbps. Their excuse for not fixing the issue on their own was they had a merger and did not take it upon themselves to alter the agreement I had previously. I did not have a previous contract that they would have needed to alter. I feel when they altered their service they should have informed customers of the available services. They knew I was paying for 200 Mbps service and left me at 100 Mbps. I contacted them in attempt for them to make right the deficiency, but they only offered to switch me to the 200 Mbps service that I had already been paying for for 4 years. They did not offer me a refund or any other form of restitution. I requested that they upgrade me to 400 Mbps service for 12 months at my current rate, but they specified they had no way of doing it. This is a classic example of a large company padding their wallet at the expense of loyal customers. Spectrum did not bury the broadband cables. They left the cables strewn across the ground, some cables were weaving through the pickets of my fence, and I even found a large heap of twisted cable overgrown by grass and weeds. I found a service hub in my back yard behind a tree next to my fence. The hub had cables running from it to other homes near me, and those cables were not buried either. Spectrum, please make this right.

Extremely disappointed with Spectrum Mobile. My bill increased without a clear reason or any…read moremeaningful explanation. When I signed up, the representative strongly promoted how "great" Spectrum Mobile is, how fast the internet/data would be compared to other providers, and how "cheap" the service would be overall. Those claims did not match reality at all. What bothers me most is not only the pricing change, but the attitude afterward -- it feels like customer concerns are NOTHING, and getting a straight answer is impossible. Because of the unexpected increase and the misleading sales pitch, I do not recommend Spectrum Mobile.

Had to stop by to pick up my modem/router for my internet. They were well staffed so I was quickly…read morein and out. I think it's super convenient to have a store so that customers can easily get their questions answered, get tech help, and even pick up products that are ordered online like I did.

Tito assisted me with paying my cable bill and was extreme. Had automated answers to everything I…read moreasked for and cut me off mid sentence and I asked. What was suppose to be a simple $50 payment and leave. Turned into a long back and forth questioning and interrogation. Horrible Customer service from Tito. The rest of the team were respectful and helpful.

I am writing to recommend Angel Martinez at the Verizon Store located at 5500 Grossmont…read more On Tuesday, February 2, 2026, I called Verizon Technical Support for assistance in removing the biometric option on my device. The technician guided me through several steps until we reached the point where I needed to enter my password--a password I had not used since purchasing the device. After three unsuccessful attempts, I was locked out, and the ordeal began. I spent hours on the phone with Verizon that day, speaking with several customer service representatives who twice directed me to the store for help. I followed their instructions, but without success. By the end of the day, I agreed to perform a manufacturer reset, even at the risk of losing data. Unfortunately, this did not resolve the issue. For all of Tuesday and Wednesday, I was without a functioning phone and unable to access my work applications, which require two step authentication. By Wednesday evening, I resorted to using an old device and was ready to give up on my newer, locked phone entirely. On Saturday, I contacted Verizon again. After another unsuccessful attempt by the technician to unlock the device remotely, I was asked--yet again--to return to the store. This was my third visit in four days, and by then I felt embarrassed even walking in. Still determined to get rid of the phone, I signed in and waited. The wait was long and excruciating. Finally, I was assisted by an employee named Angel Martinez. Some people truly live up to their name--Angel certainly did. He patiently troubleshot the locked device. The process was long, but he remained calm, focused, and persistent even smiling, working step by step until he finally restored my device to normal. He brought a smile back to my face--and to my wife's as well. If you visit the Verizon Store at 5500 Grossmont, please say hello to Angel. He is exceptional.

I wish I could give zero. They are rude and the wait is long, even if you made an appointment.read more

Not sure why this place has such a low rating. I came in to compare prices for new internet since…read moreI've recently moved. The whole process was quick and painless. Download the app, create your account, and everything else is pretty much there. I was given my router, and Jessica was transparent about prices. She even went above and beyond to make sure I'm getting the best pricing. The only con I see is the horrible, congested area it's located in, but what can you do when Trader Joes is right there.

Arrogant and disgusting customer service. I was having…read moreissues with the unlocking of my SIM card from my former carrier over to Cox. After each carrier blamed the other for the inability to unlock the card, and after having been transferred from one agent, department to the next without the agent explaining the situation to the former, I was left to continue repeating myself?! Finally, I headed out to the Hillcrest location. These two men there, one in his mid thirties; the other late 30's had these arrogant attitudes as if I were inconveniencing them?! They said "you will have to call them, Spectrum , to get them to unlock the card." We can't do anything to help you?!" Back and forth both Spectrum and Cox blamed the other. Now just how am I supposed to call them without service?! I don't know what to tell you, but you can't come in here and expect to use our phones to get your card unlocked?!?" I said absolutely nothing more. I got up from my seat and walked out the door. Look into AT&T, Verizon, or any other carrier. Save your time and money. There are SO many other companies that will compete for your business and are concerned with customer retention. This business couldn't care less about obtaining your business, let alone retaining it.