1. A W Viohl Contracting

    1. A W Viohl Contracting

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    Claymont, DE

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    A W Viohl Contracting

    4.0 (4 reviews)
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    Hello Everyone, I…read morewould certainly recommend Jay's Roofing! I was selling my rental property and lived two states away. After sending Jay the Home Owner's Inspection report with the roofing issues, Jay reviewed what the document said I needed, offered a few options and very reasonable pricing. He worked with me to coordinate with the Tenant on when he could visit. Jay or his office always responded within 24 hours to my calls and texts. Another reason I would recommend Jay is for his true professionalism. After someone was injured on the job, he actually called me to apologize they couldn't do the work and offered to reschedule at any time that was convenient for me. How great is that!? It wasn't Jay's fault his employee was injured. Jay took it upon himself to make sure the job got done as fast as possible despite dealing with the accident. Accidents do happen, and when they do, all you can hope for is a reasonable professional to work with you and that's exactly what Jay did. I would recommend him and his company for their work and professionalism. ~Liz

    Jay's Roofing and Siding shingled the 3rd floor Mansard Roof on my multi-family property in the…read moreGermantown section of Philadelphia. They had to remove the existing slate tiles, replace most of the plywood around a curved dormer, and also resurface the ledge gutter. Jay prepared me in advance for any extra work that might be needed and took many pictures when the slate tiles were off so i could see what was needed. The new work looked terrific when completed as a result of certain finishes that Jay suggested at no extra cost. His crew was very respectful of my tenants and maintained the grounds of the property throughout the job. I believe the pricing for the work gave me an excellent value and that Jay is a fair-minded and competent roofer. I used Jay for two other jobs before this one and I continue to be very satisfied. .

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    The crew was neat and efficient. Cleaned up as they worked And respected our home. Everyone was…read morepolite and respectful.

    I wish we had taken the time to read these reviews before allowing this company to perform work on…read moreour home. Approximately 13 months ago, we had windows and new gutters installed by this company. Shortly after the installation, we noticed that the gutter along the side of our building, next to the kitchen, was pooling water because of the way it had been installed over a small portion of our roof. As a result, the gutter began leaking into our kitchen and caused damage to our kitchen ceiling. We contacted the company and made three separate appointments to have the issue addressed. Unfortunately, all three appointments were canceled by the technician. Despite repeatedly trying to get this problem resolved, we are now more than a year later and still dealing with damage caused by their installation. Today, we made a fourth attempt to have the damage repaired. My wife initially called and was told by the corporate office that the next available appointment was not until October 7. I was extremely disappointed with that response, so I called back and spoke with a very nice young woman who again confirmed that October 7 was the earliest available appointment. I explained that this was completely unacceptable. By October, it will have been approximately 15 months since the original work was completed. We should not have to wait 15 months to have damage repaired that resulted from the company's own installation. She then offered an alternative: we could find three contractors to provide estimates, submit those estimates to the company, and they would reimburse us. While I appreciated her attempt to find a solution, I explained that this was also unacceptable. We are the customers. We paid this company to perform the work correctly, and now, more than a year later, we are being asked to take time away from our work schedules to locate three contractors, arrange appointments, obtain estimates, and submit additional paperwork--all because of a problem caused by their installation. I also explained that when we initially reported the problem, the company should have taken care of it. Instead, they scheduled three separate appointments and canceled each one. Now we are being told that they are not an emergency service and therefore cannot send someone out immediately. While I understand that they may not consider this an emergency, the situation should never have reached this point in the first place. This entire experience has been extremely frustrating and unfair. We hired this company, paid for the work, and trusted them to do the job correctly. Instead, their installation resulted in damage to our home, our repeated attempts to have the problem corrected were unsuccessful, and we are now the ones being asked to jump through hoops to resolve an issue that we did not cause. At this point, I would strongly recommend that anyone considering using this company read the reviews carefully before signing a contract. Unfortunately, our experience has been consistent with many of the concerns we are now seeing in those reviews. We should not have to spend more than a year fighting to get a company to address damage resulting from work they performed on our home.

    A W Viohl Contracting - roofing - Updated September 2026

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