Called to inquire about some new construction plumbing at my house that needs to be finished since my plumber was no longer available for the project. Man on the phone was very rude, all around bad attitude. Would never give someone like that my money even if they could do the job. read more

BEWARE. This place sucks. They can't fix a simple leak and they can't even find were leak is coming from. The worker Frank is a cool dude but the owner Nassar is a complete ASS!!! They way he speaks to his workers is so unprofessional and really rude. Nassar I hope you see this and read how you need to change your attitude. If you're looking for plumbing stay away from this guy. read more

They came out the day I called. The was the only thing they did well. They left me with a leaky toilet. I called and said that this couldn't be right that I be left with a leaky toilet when the agreement was to fix the leak. They reset the toilet but the leak was in the washer that bolts the tank to the bowl. They said they would return at 8 am this morning with the right kit for my toilet. They never showed and they won't pick up their phone. It was a simple repair for a lot of money. Beware. read more

Nedded plumbing service at my home so I called these guys and set up and appointment for today for the hrs of 3 to 4. The hr came and went and went and a no show. I called they didnt answers then I looked up their store hrs and they close at 6pm it was on 515 so i called again on my wifes phone thinking they knew my number and the phone rang twice then straight to voice mail. Im not calling these guys again and i hope u dont too cant relie on flakes and if it was an emergency i cant imagine how angry i would get. read more

**Update 12/20-I received a text from the owner a few days later apologizing and better explaining what occurred (plumbing old, this is common, they are getting a replacement handle). I appreciate this service recovery and look forward to getting our handle back in service. read more

Now 2 years after the job I can tell that what did was not really good. So we rerouted the hot water pipes for the whole house ; it will take at least 5 minutes to have hot water coming out of the faucet . It used to take a few seconds before rerouting . Also cosmetically they did a very sloppy job; as I was told by another plumber . They got the job done really fast ; however, it turned out a very sloppy one . Please give it a second thought if you would like to start a project with them . read more

I called Nasser this morning needing same day service as my house smelled like sewage. Mark came out an hour later and diagnosed the problem quickly (90 on my sewer main cracked). I am happy to say the repair went well and all is good. I really appreciate their quick response. read more

We made a call early yesterday (around 830) about a broken pipe and water leak in front of our home on the emergency line. He took the info and stated he would pass it on and no one ever called or came by. My mom ended up calling back around 4p and was told that they had too much going on. She said they didn't give a real reason why no one came out or called. She felt like they were overwhelmed. He mentioned people and appts but for an emergency line (that we initially called) I would assume those calls are priority. He ended up saying he would call a guy. Around 545 or so another guy called and said he was in Calistoga and couldn't get to us till the morning. The gentleman showed up this am and did a great job and fixed our problem in less than 2 hours. Apparently he doesn't even work for this company. Our problem was fixed and we now have running water with no leak. I am submitting this review because an 830 call with no response on an emergency line is not great customer service. I would have called someone else to have the job done if I would have known that there was no available guys to come do the job all day. And ultimately it ended up with someone completely different doing it anyway, 24 hours later. So thanks for that's read more

My experience in dealing with Nassar and his crew has always been positive. I had one of the men come to my house to look at a leaky sink, but at the time it wasn't leaking. Instead of making needless changes and charging me for work that was not necessary, he gave me advise as to what to look for and some things my husband or I could do if the leak did come back. Also, I know another business owner who says "I have learned from experience over 20 years that when other people can't fix a problem, I can trust A+ Waterworks to take care of any and all plumbing or sprinkler issue." read more

I had a urgent situation with a water line in my yard , and initially it seemed this team would be helpful as they came out quickly and began to attempt o diagnose the situation. I asked for a solid estimate prior to them stating the work; however, i wasn't provided it. I asked again the 2nd day- as it seemed the crew was only working part of the time and my concern on pricing began to rise - . I was STILL not able to get an estimate- for example no hourly rate for the workers digging was provided ( the only portion of the estimate provided was for the individual " trying" to find the leak) . At the end of the day some of the work was ok; however, the lack of willingness to converse ahead and on time about the potential price range was VERY poor business. These folks can do decent work, but charge on the very high side. Word of advice- make sure you have a signed estimate ahead of them doing ANY work!! Trust me i've done many jobs with contractors before, on full reconstructions of houses/ yards- and this style of business was quite disappointing- especially the overbilling for the level of work put in. read more

How many plumbers does it take to fix a leaky faucet or better yet, how may trips and hours? After two trips and 24 hours Waterworks stopped a faucet from leaking. The bad news is that the action on the faucet is night and day different, which isn't a good thing. I have used them in the past with decent results, this time not so good. Charge for the fix was more than replacement of a new Moen. Not a good value, not a good experience. This should really be a 1.5 star at very best. read more

My water line from the house to the street had a leak in it and part of the pipe was underneath the cement slab. I called 4 different businesses concerning getting bids on the project. Nasser came out actually a day before, surprise visit - he was in the neighborhood. He got out of his truck and went straight to work - deciding what I need and the time line that it would take to get it done. He was the cheapest bid, BUT, I knew once Nasser started talking to me, I knew that I was going to hire him, he was just so confident, knowledgeable and just appeared to be trustworthy, and appeared to be just a, " Nice Guy!" Mike and Mark, came out the next day - and got to work. The house was built in 1989 and they used PVC - Holes were dug and then new copper was placed, pulled under slab and old PVC taken out - New valve for main shut off and then another new valve for sprinklers. Over all - Nasser and employees were awesome and would HIGHLY recommend hiring them. Any questions feel free to ask. Nasser also helped with the Insurance company with an itemized list. A+ Waterworks = A++ read more

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A+ Waterworks helped me with a plumbing issue in my home. They were professional and very reasonable. I would recommend their services. Kathy read more

These guys saved my bacon! Our commercial building sprung a leak in Concord. The Landlord called 6 companies. NONE returned our calls. Called and asked if they did the Concord area and solved it same day. Professional service and now we have a new company to manage our plumbing needs. Thanks guys! read more

I would and will recommend A + Waterworks. These fellows did some back breaking work to dig down to the broken (offset) sewer line. My description is not going to do the work justice. There were other companies that would not even attempt the job because of possible post tension rods. Undaunted A + Waterworks worked carefully and cut through the concrete in two different locations to not only repair the problem. It wasn't magic, it was skill and knowledge mixed with hard work and sweat. Thank you A + Waterworks, Nasser and crew. Don S. Fairfield read more

Terrible customer service. Failed to re-light water heater before leaving and refused to come back out when we could not get it to work properly again. Rates are outrageous. Assessment that was made was negligible at best. read more

I had a leak from my main line at the water meter....because it was leaking closer to the house and not the street, it was OUR problem!!! My husband called A+ and they had someone come asap!!! Tony was great!! Very knowledgeable and very nice!!! He even waited for the product to cure and checked for leaks....it was all good to go!!! Aaaahhhh....what a relief to be able to use the toilet!!! Thanks A+.... read more

I chose A+ waterworks to complete the upper lateral repair on my home. From beginning to end, the job went very smoothly, quickly and I couldn't be happier. Nasser, the supervisor is great and runs a great crew. He handled all the required permits and kept me informed of the steps along the way. Everyone is professional, friendly and works hard. I highly recommend this company. read more

We contracted A+ waterworks to perform an upper sewer lateral repair, where they would burst the existing sewer pipe, plumb, tie in, test, get it inspected, and raise the clean out. However when we contacted the Vallejo Sanitation & Flood Control District we found out that our upper sewer lateral doesn't pass the inspection because the soil around the clean out on the street was never compacted, which we had called A+ waterworks at least twice about and they had told us they would send a crew out there later that day to compact the soil. Vallejo Sanitation & Flood Control District also couldn't pass the inspection because a concrete pad around the district clean out wasn't installed. When we called them about it, Nasser told us that none of the other properties have so he'll come by "later today" to fix the problem as he told us about the soil compacting. - A+ waterworks also didn't supply us with a christy box cover for the second clean-out that was installed next to the house. When we called them about it multiple times, we again were told that someone will come out later that day to bring it to us. That never happened. When we brought up the same complaint about two weeks ago, Nasser got quite hostile over the phone. We ended up buying the christy box cover ourselves as it can be a hazard to anyone walking near the area. When we try to contact them, they always give us the run around or tell us that they will take care of it later today but as indicated that never happens. Our main problem was we had paid them the day that we had thought they finished their job, so obviously from their point of view they don't want to waste their time doing what was contractually obligated of them. So take what you will from this. Either double check with the inspectors yourself that everything did indeed pass, or just avoid this company and find another one. They're not worth the headaches. read more

We have used A+ Waterworks for over 6 years and consider them one of our best service providers. They have done everything from installing a new sewer main and clean outs to general troubleshooting and unclogs. Their work is top quality and has never needed any remediation. They always respond quickly when we call, which is naturally always an immediate crisis, and solve our issues the same day if possible. Mark typically handles the service calls and is always professional and courteous. He recently saved us from a laundry disaster with our newborn when our main line backed up. He came by same day, fixed the problem and restored calm to the household again. Thanks for the great service over the years. read more

Fantastic service. Nassir(sp?) was right on time, honest and friendly. What more can you ask for? I highly recommend this company.

This company was recommended by our next door neighbor who is a contractor. When we had drain problems in our house in Benicia, my wife called them. They immediately came out, go the drain flowing again, showed us the roots he removed from the line and recommended a course of action to prevent future backups. We were impressed with the level of service we received. I actually came home as he was pulling out, but he stopped and spoke with me personally regarding the issue. We would certainly recommend A+ Waterworks and will use them again in the future. read more

I thought that a water main break by the street at our rental house in Vallejo was going to cost me THOUSANDS of dollars because there was a tree root and a sidewalk involved. AND it was after 5 when I tried calling people. I asked the really cool guy at the city if they had any recommendations about a plumber and he told me that the city can't make recommendations, but unfortunately this happens alot and he gets feedback from homeowners all the time. And consistantly homeowners call him back to say A Plus Waterworks were the people to use. Nassar at A Plus called me after hours to give me my options and said he would go out first thing to take a look. He gave me 2 options - TRY to fix it, or fix it right and run the right copper piping from the break at the main to the house. I was waiting for the horrific price and he told me $600-$700 to fix, but $1500 to do it right. we decided to do it right since it was so affordable! They were pretty booked, but he had a crew go out and put a temporary fix on until he could complete the job. They dug up the yard, but ran the pipe UNDER the sidewalk. From the day I called to completion? 3 days. And the tenant said the crew was so clean and worked quickly so that they would not be out of water for any extended time. I would recommend A Plus Waterworks to anyone needing a major repair like this!!! They were FABULOUS read more

UPDATE: Superior Plumbing came out on SUNDAY during their scheduled window and fixed the problem for $175. Give them a call at 5102227608 if you need a reliable and affordable plumbing service because A+ is not it. read more

Our expiriance with A+ Waterworks has been nothing but amazing! great people, great customer service and the owners are wonderful folks. We will recomend their services to everyone in the area. read more

A Plus was recommended by my contractor, and I couldn't be more pleased with their work. I had a number of minor plumbing problems (installing a bathroom sink and faucet, replacing a kitchen faucet, upgrading washing machine plumbing connections, etc.). They did a timely, thorough job, explaining to me at each stage what needed to be done and how they were going about it. Highly recommended. read more

I was very pleased with their service. They were referred to me . I called and they came out to assess my issue. I also asked Nasser to come out in order to further explain the job. I had a leak from the main to my house. It is a older property and pipe was the original and buried.They fixed the leak without much hassle replacing the pipe with copper. They cleaned up after the job and covered the area that was dug up. I would not hesitate in using them again for any of my plumbing needs. read more

We have been using this company for the past 10 years! Excellent service and their response time is excellent! First we had a very bad situation with our sewer pump which after discussing the problem we had them replace it. We have not had any problems with the pump since. We have had to call a year ago for a blocked sewar line and they rectified the problem immediately! Roots had to be removed from the line. Again this year we had the same problem, but they resolved the problem again. They did explain how we could take action to prevent future backups. We would not call anyone else for any problems like this on our property. They are also very reasonalble in price, professional and know exactly what they are doing. Thank you Waterworks you are A Plus!! read more

Gas leak - quick to respond, called to let us know they were on their way. Sent a crew so the job was completed quickly. They isolated the leak, we've had no recurring issues and it's been over a month. When I came home from work and saw they had two trucks and were obviously on top of the situation, I thought it was going to be spendy. The price came in under my expectations so I was very pleased and will not hesitate to either use them again or recommend them to others. read more

Water meter kept on running even after shutting off the main valve at the house and water bill rose dramatically in the last billing cycle. A+ Waterworks was recommended and contacted and they showed up the same day to give an estimate. They were very friendly, very knowledgeable and their prices were a lot less than I expected. They replaced the old poly water line from the sidewalk to the house with a new copper line. They put in a new main valve and even replaced an old sprinkler valve at no extra cost. They were done in 4 hours and everything is better than new. I would definitely recommend A+ Waterworks! read more

Job started in January, Nasser said it would be "at the most" a 2 day repair and our house sitter would not be inconvenienced. We paid $1700.00 in advance. She didn't have water for 2 weeks, the technician would come at irregular hours, would not call in advance and did not keep appointment times. Holes were cut into the drywall and never repaired. It is now June and the job has NEVER been completed, we still have no water in our kitchen, fine if you like lugging buckets of hot water from the tub to the kitchen sink to wash dishes.. The house is totally covered by a video surveillance system and I have documentation of the coming and goings of A+ Waterworks. I called another plumbing company, Don Nicols Plumbing. They identified the issue right away and will fix, I will expect A+ Waterworks to reimburse me for the $925 it is costing me to have him fix what A+ Waterworks could not. Horrible, Horrible Customer Service. Nasser seems to have a chip on his back. Even worse poor work. Would not recommend, except to recommend that you run far & fast from this company. Hello Contractors State License Board. Small Claims, BBB and social media - maybe a YouTube post of the torn up kitchen, holes in the walls and no water. read more

I called A+Waterworks because they are certified to repair fire sprinkler systems. Our home flooded and a fire sprinkler discharged. Even though they were fully booked for the day Mike came out and repaired our sprinkler. We also had an issue with a non functioning valve ourside. Mike called us promptly with a valve estimate and they are here working on it right now. We found Mike to be professional, and thorough. We have found a great plumbing company! read more

A+ Waterworks saved us $4000.00. We had an estimate for a job and the estimate was way over what A+ quoted. They did an outstanding job and were very professional. I would recommend the to anyone for any job. read more

A+ Waterworks Inc. is one of the best plumbing services! After the wonderful cleanup from ARC Water Damage services, Nasser from A+ Waterworks Inc. sent out Mark to service a cracked pipe beneath our home. Mark was very friendly and professional. He also noticed a small leak coming from one of our toilets and was willing to fix it on the spot. We didn't hesitate the additional cost. I'm very thankful to have 2 services that do top notch work all within the week. Thank you Mark and A+ Waterworks! read more

We've had them do work at our house on several different items. They always do the job well for us, and go the extra mile with service. Knowledgeable and courteous. read more

Deeply disappointed at having been "stood up" for repairs to a faulty water heater installed by A+ in the last year. I left a message: no response. I've spoken to company employees three times about this issue. I'll gladly change this if I get good service again. read more

My realtor set me up with Advanced Trenchless for my sewer lateral inspection in Vallejo, but I recommend A Plus Waterworks, which recently completed the actual work on my lateral. If you're buying or have a home in Vallejo, Nasser works closely with the city inspector and knows what they require in order to qualify for the rebate; AT apparently does not because they did not provide me with a video that was adequate (they missed part of the lateral, so it had to be rescoped) and the price they quoted me was higher. AT also doesn't apply the $250 inspection fee toward the repair work. Nasser's crew are all very professional and nice to work with. read more

Nasser and his assistant did a thorough job assessing the problem causing the toilets to not flush properly. He explained what they were going to do to fix the problem and gave me an estimate of cost before proceeding to do the work. Tree roots have grown into the sewer lines causing the backup and Nasser explained what it would take to fix the problem permanently. Their fee was reasonable and Nasser had said if the problem reoccurs within 2 weeks, they would come back out and fix the problem at no additional cost. I would recommend A+ to anyone needing plumbing services. read more

I saved thousands having A+ Waterworks fix a leak coming from our fire service line. This involved replacing about 100 feet of underground piping. My only advice for potential customers is (1) to be very strict about your schedule by confirming your own appointments ahead of time and (2) follow up as frequently as needed to get the information you need. Overall, A+ Waterworks will quote a good price and the owner's staff are very good, down-to-earth people who are professional, informative, and courteous. I especially recommend Mike. Again, I saved THOUSANDS... so I am a very happy camper. Thank you Nasser & team! read more

As a single woman, I'm always hesitant to call a professional to do a job in fear of getting taken. In this case, the fear was warranted. A + Waterworks does 90% of the plumbing repair in my condo complex so they were referred to me by my facilities manager to fix my toilet which wasn't running properly. Mike came to look at the toilet--was about 30 min late for our appointment and told me as he opened the tank that I needed a new fill valve. He called his boss to get an estimate and it came out to be $180. He could not do it that day because he was too busy. I got my hands on a DIY video on youtube and it looked like a job I could do myself so I went to the hardware store and bought a new fill valve ($7.98) and managed to replace it myself. Unfortunately, it did not fix the problem. The flapper valve that allows the water to drain from the tank was not opening properly--the chain seemed a bit too long and didn't allow the arm to open it. The chain was hooked up by a simple clasp that I undid, and reattached at a shorter chain length. Voila--working toilet! Not only did the toilet not actually need the new fill valve--this was something the guy could have adjusted in about 3 seconds and not have even charged me. Since he was So busy--why did he need to scam me for an extra $180? Who knows? But as far as plumbing goes in the future, I'll never call these guys again. I'll check with youtube first. He gets 1 star because he was nice to my dog. read more