Great fast service - fixed door lock late at night. Responded immediately and arrived within 30 min.read more

Alex was wonderful and quick! Asked for my ID to ensure that it was my apartment. Would recommend!read more

Eli helped us out with installing 2 smart locks and 2 regular locks on our doors in our new home --…read morewas incredibly prompt, kind, helpful and wanted to impart knowledge us about our very cool, very ancient doors! Would strongly recommend him. All-in cost was very reasonable, and we're super happy we had professional to help us with our unique doors and to ensure we had consistent keying.

We called Eli for advice on an old door locl/knob that has broken multiple times over the last few…read moreyears. Another locksmith has replaced the lock multiple times, but they just end up failing. Eli reviewed our images and listened to the history, and offered multiple, honest solutions to our situation. We are going to replace the door, so didn't need his services but he will be our go to locksmith for any needs in the future. 100% recommend!

MassBay Lock and Key was responsive,prompt, efficient, and I would absolutely use them again…read more After reading several positive reviews, I called and Andre immediately picked up. I explained my doorknob/lock issue and Andre asked when was I available for him to stop by. I said whenever, and he said he'd arrive within the hour, which he did. He diagnosed the issue (I needed to replace the knob while keeping the lock intact for our key), showed me a better quality knob he had in his vehicle, priced it out for me to okay, and had the work done in 45 minutes. He showed me what he had done, walked me through the workings of the new knob, I paid him (reasonably priced), and he was on his way, but not before saying to call him if I had any questions or issues. Highly recommend!

Good communication - easy to work with - and my lock looks and works amazing. He explained…read moreeverything so thoroughly and made sure I was comfortable with the new lock before leaving. I would use them again without hesitation.

Bulent was upfront on his pricing, communicative, fast and did exactly what he said he was going to…read moredo. We would work with him again.

Needed a car key replaced last minute on a weekend. Called around and they were the only ones who…read morecould come out same day. He had the right equipment with him to cut and program the key on site, no need to tow the car anywhere.

Had a broken bike lock and needed someone to come by quick to get it cut. Mike came right away and…read moretook care of it.

Life saving my second time using this company for my 2011 Honda accord's lost key and not only was…read moreservice prompt but also great price and awesome customer service. i am so happy i called them again because my car is not easy to make keys for and Judah had a lot of patience and skills. Also he was kind enough to make me a spare key sympathizing with this being my second time loosing my keys and being clumsy. Thank you Boston locksmith.

Great experience! Very professional, courteous, easy to schedule and fairly priced. I couldn't ask…read morefor more.

Service was prompt. , Brian was professional. He fixed the locks and did a great job. Highly…read morerecommended.

I had lost my car keys. Contacted dealerships, but there was a long wait, they wanted me to tow the…read morecar there and the cost was triple of what SherlockLock quoted me. I specifically looked up for Toyota certified locksmiths. SherlockLock drove to me in snow -- they were prompt, accommodating, great communicators. They did a great job. I have the key that works and can access my car again! I am so grateful to Luis and Rick! Excellent work! Thank you.

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

Lock to our home was not working properly, and we couldn't lock the door with our key. Called Hub…read moreLock, which we have used in the past, and they came in a timely fashion. Bill and his staff are very professional, and were able to fix the problem immediately. I hope there will not be a problem for a long time, but I would use them again, if needed, and highly recommend them because they know what they are doing and are reasonably priced.

I was locked out of my condo because my cleaners locked an extra door lock I don't typically use…read more Coming home from vacation at 9:30 pm on a Friday this was a terrible development. Bill showed up within 15 minutes (in fairness lives down the street from me, I knew I could call based on seeing the truck on the street) and managed to get my locked door open with little fanfare. He was friendly and professional. Well worth the money we had to Venmo to get in to our home. This outfit is a South Boston treasure. Give them an award.