This place is the best car rental experience I've ever had, both for pick up and drop off. They…read morewere quick, helped me make a good decision about choosing PlatePass by being transparent about the costs, and helped me make some changes to the reservation which I was unable to do online. When I felt a faint smell of cigarette in the car they assigned to me, they quickly changed it for another one. I realize this place has some bad reviews from a few years ago. They don't reflect the quality of the service now. I will continue to look for this location when I search for car rentals. It is a bit out of the way for me, but the service is worth it.

I should have known better from hearing all the other customers complaining and going back and…read moreforth with the workers. But, I decided to give them a chance. This was my first time using them because it was close to the shop where my car was being serviced. Although they had few cars available, I still gave them my business. While driving I noticed the vehicle sounded and felt a little funny. Shortly after, the tide blew. They have the nerve to try and charge me for the raggedy tie that blew. I should have known something was odd because when we did the walk around, the guy told us the spare tire is in the trunk. They also said we used of 800 miles. So if you do decide to rent from them, check everything!!!! If I could rate them 0 stars I would. They don't deserve 1 star.

STOP deleting my review before I take this to social media & corporate…read more Y'all, make sure you read their Yelp reviews--they're more accurate. I got into a car accident and had to rent a car for a month. In their system, I selected a car for $30 a day, but they put me in a $60-a-day vehicle without telling me they upgraded it. I'm pretty sure they stay silent about price changes because they get paid on commission. After having the car for about 10 days, I found out my insurance would stop covering my rental in five days. I was pissed. Their only solution was for me to return the car and switch to a cheaper one. This was during a snowstorm--I wasn't trying to drive since the roads were icy (and I was still shaken from my accident). But the next day, I returned it anyway. When I got there, they suddenly had no cars with all-wheel drive. Then they told me they "couldn't check" other Enterprise locations' inventory--which sounds like a straight-up lie. The manager also admitted that they don't tell people prices unless asked, meaning they purposely avoid talking about cost--especially when they upgrade you. That's shady and dishonest business. I ended up driving to a different Enterprise to switch my car. This location is slimy. Do not rent from them. I paid over $600 out of pocket. I prepaid just to avoid having to speak to them when dropping the car off. My accident was already traumatic, and they only made it worse. Both cars they gave me sounded like they were on the verge of breaking down. Since it was freezing outside, the windshield washer fluid was frozen, so I couldn't even use it. When I finally returned the car at the end of all this, all they had to do was hand me my receipt so I could leave. Instead, they tried to say I owed $700 (or maybe $7, I couldn't tell--but I know for a fact I paid over $600 two weeks prior and didn't owe them a dime). After some back and forth, they finally confirmed I owed nothing. Enterprise, do NOT reply to this unless you're refunding my money. I've already raised my concerns with the manager and their supervisor, so save your generic response. I've rented from Enterprise several times, but this was the worst experience. This location should be shut down. I hope karma handles the rest. Oh, and tell that manager to stop telling people to "have a blessed day" after knowingly scamming them. His "blessings" are passive aggressive.

Will let you reserve a car they don't have. Poor customer service! & long wait time !read more

Conveniently located inside Gaylord Resort. There are not many rental companies right National…read moreHarbour main tourist area. We need a rental for a day trip when we were staying in National Harbour. This location which is 5 min walk from our hotel. We arranged to pick up our rental at 8 am and able to do an overnight off hour drop off. This is perfect as it saved us time and unnecessary overnight parking charges. Location is a little tricky to find. Best to ask hotel staff for directions if it is your first time. This will save you a lot of agony. The small counter is located in the 2nd floor across from the parking garage. There is only 1 person working so basically she has to everything including cleaning the vehicle after rental. Don't be surprised if there is no one picking up the phones or even anyone be in the office during business hours. Eventually I did talk to the staff and able to confirm my reservation. The rental process was smooth and fast. After some paper work we on our way in 15 minutes. Dropping off was straight forward, as we just parked the car at the designated parking at the parking garage on the 5th floor and put the key in the overnight key drop in the rental office. The rental though was not in good condition. The interior was dirty. The exterior was all scratches and dents. I was a little worry that they might make me pay for some of the previous existing damages. Luckily I was charged the amount as agreed in my rental agreement. With the limited car rental companies in the immediate area, Hertz is probably the best and the only option.

I don't even know where to begin with this one. I reserved a SUV for our spring break trip. When we…read morearrived to pick it up, I was faced with unprofessional staff holding conversations behind a half wall which included a significant amount of casual cursing! When it was my turn, it was apparent through my interaction with the rental assistant that the staff needs customer service skills training badly! When I went to the car, there was an attempt to skip over the inspection of the vehicle...umm, no! I had to make sure all dings and scratches were noted! When we opened the car door, it was overwhelmingly obvious that there were no efforts to clean the interior (or exterior including Windows) of the vehicle. In addition, there was only a quarter tank of gas in the car! What??? It gets better...as we drove down SOUTH through the land of attentive highway patrolmen, I opened the armrest to discover obvious residue of marijuana! I have never experienced this level of unprofessionalism ever! There is more, but I just don't have the energy...

Let's just say I should have read the reviews. The same shady business they where doing in 2015…read morenothing has changed. It don't make no since for a business to rip people off like this. I had a rental with one head light, the company know I was driving to and from VA since my I'd said so and trash was in the car with a stun gun witch is illegal in the state of Virginia. The car didn't go over the speed of 60 mph. Then had the nerve to tell me when I dropped the car off they sale cars too. Now after charging my experience with you, would I dare buy a car from this company HELL NO. I'm still waiting on my 200 deposit to return in my account. Based on pass review I won't be receiving it.

From the owner: Royal Red Rentals Cars was established in Temple Hill, MD. Our goal is to provide amazing customer…read moreservice without any extra cost. We offer low rental prices with no hidden costs. Unlike our competitors, we do not charge you extra for adding your spouse or a family member as an additional driver or if you are under the age of 25. The minimum age to rent cars at our rental company is 21. No card, no problem. We accept cash as well as credit cards. At Royal Red, we don't treat you like family, we treat you like royalty.