STOP deleting my review before I take this to social media & corporate…read more Y'all, make sure you read their Yelp reviews--they're more accurate. I got into a car accident and had to rent a car for a month. In their system, I selected a car for $30 a day, but they put me in a $60-a-day vehicle without telling me they upgraded it. I'm pretty sure they stay silent about price changes because they get paid on commission. After having the car for about 10 days, I found out my insurance would stop covering my rental in five days. I was pissed. Their only solution was for me to return the car and switch to a cheaper one. This was during a snowstorm--I wasn't trying to drive since the roads were icy (and I was still shaken from my accident). But the next day, I returned it anyway. When I got there, they suddenly had no cars with all-wheel drive. Then they told me they "couldn't check" other Enterprise locations' inventory--which sounds like a straight-up lie. The manager also admitted that they don't tell people prices unless asked, meaning they purposely avoid talking about cost--especially when they upgrade you. That's shady and dishonest business. I ended up driving to a different Enterprise to switch my car. This location is slimy. Do not rent from them. I paid over $600 out of pocket. I prepaid just to avoid having to speak to them when dropping the car off. My accident was already traumatic, and they only made it worse. Both cars they gave me sounded like they were on the verge of breaking down. Since it was freezing outside, the windshield washer fluid was frozen, so I couldn't even use it. When I finally returned the car at the end of all this, all they had to do was hand me my receipt so I could leave. Instead, they tried to say I owed $700 (or maybe $7, I couldn't tell--but I know for a fact I paid over $600 two weeks prior and didn't owe them a dime). After some back and forth, they finally confirmed I owed nothing. Enterprise, do NOT reply to this unless you're refunding my money. I've already raised my concerns with the manager and their supervisor, so save your generic response. I've rented from Enterprise several times, but this was the worst experience. This location should be shut down. I hope karma handles the rest. Oh, and tell that manager to stop telling people to "have a blessed day" after knowingly scamming them. His "blessings" are passive aggressive.

Will let you reserve a car they don't have. Poor customer service! & long wait time !read more

Happy Sunday! I wanted to share my experience with the…read moreEnterprise location in Camp Springs, Maryland, off Auth Road. I recently had a business trip and chose this location because it was convenient, and I'm happy to report I had a wonderful experience. The entire process was incredibly easy and efficient--I was in and out in no more than 10 minutes from the moment I walked in to the moment I drove off the lot. I did pre-register everything online, but my customer agent, Aaliyah, was fantastic. Aaliyah was very friendly, professional and made sure I had all the information I needed, answering every question I had. I will definitely be returning to this Enterprise for all my future car rental needs. Aaliyah even mentioned that Enterprise sells premium vehicles, which is great to know as I'm currently in the market for a new car and exploring my options. Overall, the service was wonderful, and I highly recommend this location. I will most definitely rent a vehicle here again.

My partner booked a car at this location (Auth Road in Suitland) but asked me to pick it up. He…read moreadded me to the rental so I could do that. When I got there I received nothing but attitude and rudeness so bad that I left and went down the road to Hertz. Josh, the man who was helping me told me I was not on the rez and that he wouldn't give me a car (this was after he already gave me crap about not having insurance papers). He said I'd have to start a new reservation but I didn't have the proper credit card with me. But even worse, his cell phone rings in the middle of it all. He picks it up and begins arguing with whomever he was talking to - sounded like his baby mama. I'm not sure but it was clearly a personal call and he's yelling. He stepped aside for a couple minutes. There was no one else at the counter to help. So, I left. And prior to the phone call when I asked Josh what his name is, he tells me real snotty-like, "Joshua, here's my card." Wow, just wow.

Let's just say I should have read the reviews. The same shady business they where doing in 2015…read morenothing has changed. It don't make no since for a business to rip people off like this. I had a rental with one head light, the company know I was driving to and from VA since my I'd said so and trash was in the car with a stun gun witch is illegal in the state of Virginia. The car didn't go over the speed of 60 mph. Then had the nerve to tell me when I dropped the car off they sale cars too. Now after charging my experience with you, would I dare buy a car from this company HELL NO. I'm still waiting on my 200 deposit to return in my account. Based on pass review I won't be receiving it.

From the owner: Royal Red Rentals Cars was established in Temple Hill, MD. Our goal is to provide amazing customer…read moreservice without any extra cost. We offer low rental prices with no hidden costs. Unlike our competitors, we do not charge you extra for adding your spouse or a family member as an additional driver or if you are under the age of 25. The minimum age to rent cars at our rental company is 21. No card, no problem. We accept cash as well as credit cards. At Royal Red, we don't treat you like family, we treat you like royalty.

If I could give -100, I would! This was the worst experience, we have ever had. We waited over…read more60min and OVERHEARD the receptionist telling the customers ahead that they had no cars left, even AFTER having a reservation!!! Beyond crazy. The receptionist had no care in the world and gave everyone looks as if it wasn't his problem. Also, this was a Saturday and he said they closed at 12 so he was done looking for the day. What a shame and embarrassment to the company! I will NEVER come back nor recommend.

If I could give this Hertz location negative INFINITY stars, I would…read more This was not just the worst car rental experience of my life--it was one of the worst customer service experiences I've had anywhere, ever. We had a confirmed reservation, showed up on time, and waited like fools for over an HOUR, only to overhear the apathetic, disinterested receptionist casually tell other customers they had no cars left. Yes, NO CARS LEFT--with confirmed reservations. How is that even legal? The employee working there looked like he'd rather be literally anywhere else, and acted like it too. No apology, no empathy, not even basic decency. He shrugged, gave off an "it's not my problem" vibe, and said--on a Saturday--that he stops helping people at noon. It was 11:50. He straight up stopped checking. He basically clocked out mentally and walked off like we were trash. This place runs like a third-world junkyard pretending to be a car rental service. It's disorganized, disrespectful, and a total disaster. DO NOT rent from this Hertz unless you enjoy wasting your time, getting lied to, and being stranded without a vehicle you thought was guaranteed. Hertz should be ashamed this place has their name on it. This isn't a rental location--it's a customer service graveyard. Never again. I'll tell everyone I know to avoid this place like it's radioactive. Run. Run far away. Rent a donkey before you rent here.

Great customer service and best price fits with my budgetread more

They don't get a start the customer service is okay, but they have horrible vehicles in not good…read moreworking condition at all... lights are on inside of vehicle, vehicle driving very dangerously... all of their vehicles are not updated. But their prices are not reasonable for the type of vehicles they have.

I have NEVER experienced making a reservation for a rental car and the to get there to pick it up…read moreand be told they don't have any cars to rent at the moment but they can out me on the waiting list!!! What was the purpose of me making a reservation. The Young Lady at the front desk claimed she called me 8 min prior to my pick up time which wasn't true she called me at the same time right before my pick up and left a vmail. I was parking. I made an attempt to complain by calling Corporate which weren't any help either. Never giving Thrifty my business again

If there was a possible zero star review, this place would have earned it! We booked weeks in…read moreadvance through our credit card portal. On the day of pick up we showed up and they claimed to have been trying to reach us to let us know they did not have the car. However the phone number they had was nowhere near our phone number used to book the reservation. Now we are stranded because we were using the car to get to the airport. With very little time to book other arrangements. The person at the desk was unsympathetic and gave zero cares. No apologies just horrible customer service. Please don't use this place. They don't deserve to be in business.

Brandon. Super helpful and patient. Couldn't be happier with my experience. Thank rent from this…read morelocation 10 times a year.

If I reserve a car, you should have a car. The guy working was complaining that they had a surge of…read morepeople so there weren't any vehicles available to get in and go. As an executive member, I was disappointed in the selection and time it took to get a vehicle. When I finally got the vehicle, the car was covered in water spots which made it difficult to see when driving into the sun. I think I used almost all of the washer fluid in 4 days. Upon return, the staff was super friendly and welcoming. This was the total opposite of the arrival experience. So 3 stars with 1 for arriving and choosing a vehicle and 5 for the return.

Conveniently located inside Gaylord Resort. There are not many rental companies right National…read moreHarbour main tourist area. We need a rental for a day trip when we were staying in National Harbour. This location which is 5 min walk from our hotel. We arranged to pick up our rental at 8 am and able to do an overnight off hour drop off. This is perfect as it saved us time and unnecessary overnight parking charges. Location is a little tricky to find. Best to ask hotel staff for directions if it is your first time. This will save you a lot of agony. The small counter is located in the 2nd floor across from the parking garage. There is only 1 person working so basically she has to everything including cleaning the vehicle after rental. Don't be surprised if there is no one picking up the phones or even anyone be in the office during business hours. Eventually I did talk to the staff and able to confirm my reservation. The rental process was smooth and fast. After some paper work we on our way in 15 minutes. Dropping off was straight forward, as we just parked the car at the designated parking at the parking garage on the 5th floor and put the key in the overnight key drop in the rental office. The rental though was not in good condition. The interior was dirty. The exterior was all scratches and dents. I was a little worry that they might make me pay for some of the previous existing damages. Luckily I was charged the amount as agreed in my rental agreement. With the limited car rental companies in the immediate area, Hertz is probably the best and the only option.

Not happy at all! I waited 10mins for someone to come to the counter to find out he was hiding…read morebehind the wall listing to music with his headphones on then Proceeds to tell me he finds it hard to believe I had been there that long. He was not dressed professionally or in any Hertz branded clothing. He said he was going to get my car and that was 15mins ago and I'm still waiting. This location is understaffed and the staff they do have is very unprofessional. This is not the service I expected from Hertz!