i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

Staff is friendly and knowledgeable. They don't mind educating you so that you are making the right…read morepurchases and always have great deals for new fish hobbyists. The only downside is you will likely end up a major fish person with many aquariums this is a fun hobby!

We found a large selection of fish and equipment! The team members were fun and informativeread more

By far the best call I ever made. Called in asking questions and Chris helped me out so much and…read morejust made my fish dreams come true started off my adventure. Would strongly recommend to use them!

My tank with service by Son Of A Fish today he were very courteous prompt and very professional and…read moredetail oriented my tank never look so good I'm very happy and I highly recommend them

Great selection of fish and coral and very knowledgeable staff. Recently purchased a Turbinaria…read moreheronensis from LE and it is doing great.

Easily one of the best saltwater stores in town. Great selection and amazing people that work…read morethere. If you're just starting out in the hobby, go here! They'll answer all of your questions

I've been relying on Justin's crew since 2023 after the fumblings and miss-directions of a handful…read moreof other aquarium service providers. Justin and Bobby have been, hands down the most consistently professional, easiest to work with, available for emergencies, and overall most technically competent of all aquarium retailers and service providers in the greater Phoenix Area. I have been keeping reef aquaria for over 50 years, since the days of dolomite and undergravel filters, when the concept was a novelty. I am particular, I know a bit, and I need a crew that can match wits with me to figure out the more challenging stuff to partner with me. The Justin-Bobby Team matches my needs, is patient with my sometimes old-school thinking, and always is keen to make sure I am satisfied. They are as interested in the success of my reef as I am!! I cannot give Aquatic Innovations a recommendation too high. If you are struggling with your salt aquarium and you still haven't contacted Justin, then its your own damn fault...

Excellent service and our aquatic turtle, Tori, is a happy thriving girl in her tank. Highly…read morerecommend Aquatic Innovations.

I have now been using Reef Dr. for 2 years. I can promise you that the following statements are…read moregenuine: they're consistent, thorough, and knowledgeable. Lastly, but more importantly, the Reef Dr is a business. This isn't some kid doing water changes on your 5 gal guppy tank. This is the Reef Doctor.

Very knowledgeable and geinuenly helpful in creating the perfect tank for my fish. Ari really…read morecares and helped me turn my vision into a reality for my fishys now tricked out home.. Ari really listened and helped me find piceses that are a perfect fit for my clown and puffer fish. He knows his stuff, in regards to what differnt types of fish like and need in their environment to thrive. The best part, is that Ari helped me keep the price extremly reasonable and taught me how to up keep my tank and keep it looking clean. You can tell right away that Ari is passionate in his craft. I'm so happy I met him and want to say thank you again. I'm sure he can help you too, and I'll definitely be going back to see the doctor himself.

Stopped in on a whim when my husband and I were driving by.  I had only seen one Bearded Dragon in…read moremy life before visiting this store, I now own 7 Beardies and a Sulcata Tortoise. All purchased here and are healthy and doing great. Bought my first one in February 2025 and almost every time I went in to buy feed, I fell in love with another one. They even have me thinking about getting a snake.  I don't know if I'm nuts or if they are good salesmen.   I've learned so much from these guys, Bryce, Jacob,  the tall guy with crazy hair and Google about the care and feeding it has made my retirement interesting and keeps me busy.  These young men keep the store spotless, they're always busy but ready to help and the variety of reptiles is amazing.

Came in for some crickets. The guys were on top of it. Place was clean and the vibes were right. My…read morenew go to for feeders for my Beardie