My garage door wasn't open and/or closing routinely. I had another garage door company come out…read more(they came out a total of 3 times), for the same issue and couldn't figure out what the problem was. They had wanted me to replace my whole motor. I called Blackhawk, Brent came out within the next week-he is the linear master- he figured out that the motor was functioning just fine, it was the electrical outlet that wasn't consistently giving it power. He tried another outlet and ta-da! It was working again. When I do need to replace my garage motor or have issues- I'm calling Blackhawk the first time. Thank you so much Brent! A+ in my book! I really appreciated the honesty and not up-pricing everything.

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase…read moreand installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

Put 3 doors in none opened up all the way after install 1 actually came down and i hit it because…read moreit dropped down 2 feet smashing the bottom 2 panels the 1st weekend when i called the lady yelled at me that it wasnt normal for them to drop down like it was my fault they did come out and fix it but the 1 door is damaged badly and still needs to be fixed at my expense im still unhappy about the install seemed like he was in a hurry to get the 3 doors done and the final windup on the springs was not done properly .Now im looking at a 25hundred dollar repair for poor quality

They showed up on time. Worked fast and fixed my door. Price was right. What more could you ask…read morefor?

I called, and they booked my appointment for the next day. They ended up rescheduling for a later…read moretime, which is fine. When they arrived, they told me they couldn't provide a quote until they took it apart. Once a part, they told me that the springs would be $900 each. I told him I was not willing to pay that much, so he lowered the price and warranty. He told me it was the cheapest spring that they carry. He was here for 35 minutes and charged me $475 for labor, plus $65 for the service call, and the springs, on top of that, for a $2,000 plus bill. The installer was very good, but I would get the estimate in writing before letting them start on your door. It's absurd to pay that much for 35 minutes of work.

Misrepresentation of where they were from, thought I was utilizing a local company. Estimate was…read morerequested for a broken spring and an appointment for that was scheduled, they called and stated the driver had a flat and requested a later appointment time. technician didn't arrive until after that appointment window had passed. Technician gave an estimate on labor cost before starting but said he couldn't give an estimate for the parts until he took it apart to see what all needed to be replaced. Once it was dismantled he then gave my husband a quote to replace both springs and both drums (noting you HAVE to replace both springs) and showing damage to the drums that was not noticed or noticeable before he took them down (door still opened smoothly so unsure how they were so damaged). Price quoted PER spring was $900 (more than we had expected the entire repair to cost), husband asked what other options there were and the only other option was the same spring with a shorter warranty for $600 per spring. As the door was dismantled and we had no other options he told him to make the repair. I approached the tech to inquire about the price as it was far higher than expected and I was met with some attitude and was told that the springs are high quality and American made and the other springs that I was probably looking at would need annual maintenance and these don't. It was a bit aggressive and I didn't get much more of an explanation than that. the receipt was hand written with no details regarding parts and part numbers. I asked for this information and was told they would register all of the warranty information and was quickly shown the spring on a website. I attempted to look up the part but you need to register and be approved to get into the website. Repairs are done and garage door works, hopefully it stays that way, but cost nearly $2,000. Using scare tactics, dishonesty and price gouging and now that I have dug deeper it looks like it's common practice for them.

I faced Garage door lockouts situation and they assist me on time. They managed to arrive very…read morequickly and did their absolute best. Great work from a professional and courteous team. Their service charge was within my budget. Great garage door service provider from John's Garage Doors.

I was looking for a garage door repair man near me for Pulleys repair and replace. They offered…read moregood services in replacing the pulleys and the men were polite and much of friendly nature. I liked their price and the quality of work. Would recommend them.

Blake and Sons Garage Doors company repaired my cable snap issues with good care. The door working…read moresmoothly, and the price was fair. Satisfying service.

Jim did a great job for us. He was able to come out within a few hours of my call which was…read morefantastic. He replaced my busted spring and then adjusted the door and opener as part of the service. He's super knowledgeable and showed me a lot about the door I didn't know. Price seemed reasonable. Highly recommended, thanks Jim!

Local company, extremely knowledgable, reasonably priced, friendly service, generational business,…read moreand looking out for the customers best interest. This company is very uncommon to the companies like garagedoorservice.com, which tries to to do the opposite of what this company does they make you feel like you never want a service rep. Company ever again. Put this company as a priority when you need quality garage door service. Jim is an amazing guy!

David's Garage Doors repaired my cable snap issues with good care for my garage door. The quality…read moreand crafts were outstanding. The cost of both the door and service was fair.