I want to thank AA Lares Insurance, especially Denysse Meléndez, for the outstanding service she provided. My job requires some additional coverage on my auto insurance, and she went above and beyond to find the best policy for my needs. She not only made the whole process easy, but also significantly lowered my insurance cost compared to my previous provider while keeping the coverage I needed. Denysse was professional, knowledgeable, and genuinely cared about helping me. I highly recommend AA Lares Insurance, and if you have the chance, ask for Denysse Meléndez. Thank you so much for all your help! read more

Denise did an amazing job today. Patty you have a five star worker that's worth having and taking care of your clients needs

This insurance firm is professional and will work with you to get things settled, but I'm going to find out if their rates are as competive, this week. (I pulled my driver report from the CA DMV and it has no accidents listed, yet I am still paying 330 monthly for my coverage.) read more

Everyone is nice and polite. I've been with them for almost 2 decades. I strongly recommend them to my family and friends. They have a very efficient system. read more

If you are seeking first class customer service with white glove treatment these are your agents. I needed assistance finding a new home owners policy quickly. I was introduced to Cesar who reviewed my current policy and helped to tailor a new policy to better meet my needs. I will be recommending AA Lares to friends and customers based on their expertise and customer care. read more

My experience doing business with Ilyas Mohammed was handled with professionalism and expertise. His responsiveness to my questions was met in a timely manner with great customer service and he was able to find the best rate for my rental property. I highly recommend his service. read more

I have never written a bad review in my life, but my experience was nothing but horrible with this insurance agency. Please keep in mind, I needed insurance for my first ever business, so I decided that an experienced agency like AA Lares would be the smart move. I don't know anything about insurance, so I trusted them to make sure my insurance was sound, I was getting the best rate, and there would be no surprises. Oh... where to begin. Upon signing my first polices, I noticed the names were off, and there were being written to my personal names, not my LLC's name. I was told this was normal and totally ok. I was told I needed 3 policies; General Liability, Worker's Comp (which I was told I needed, come to find out it's not even required in CA if the owner is the only employee, $2,000 down the drain...), and my commercial auto. In the coming months, the nightmare of my policies would be revealed to me. #1 - I got into a small fender bender, and went to use my auto insurance. Turns out that they entered my VIN incorrectly on the policy. This delayed the claim about 4 weeks to a month. #2 - (The big one) When closing out my worker's compensation insurance, they perform an audit. I came to learn this audit will reflect your TRUE premium, and the premium provided to the at the opening of the policy is just an estimate. I guess it was a very rough estimate, because my policy doubled. I now owe $1300 MORE on top of my original premium, for a insurance policy I was told I needed, but DIDN'T EVEN NEED. Although AA Lares won't seem to admit it, they made an error. At the opening of my policy, when giving me a quote for the policy's premium, they asked what I expected my payroll to be for year one. I told them. Turns out in CA there is a minimum payroll required for Worker's Compensation, the minimum was double what I said I would make, hence the premium increase. I should've been informed immediately, "there is a payroll minimum, and if you enter that number, you'll owe double at the end of the policy". I wasn't told that. So much for trusting the experts! When the bill was emailed to me, I called my insurance agent. She told me this was a mistake on the insurance's part, and she's going to fix it. I get a notice about 2 months after she said "shes going to fix it", that it's about to be sent to collections. I call again, and she tells me "it will NOT be sent to collections, you DO NOT need to pay it. I am working on it." It got sent to collections. 4 months later.... I call the office and asked for a manager. She personally tells me she'll work on it. About 2 weeks later, she calls me and let's me know, that there was no wrong doing on their part, and they can't help me further! Amazing. So now I'm out $1300 for a policy I didn't even need, and it's been in collections for 3 months because I was told not to pay it. Hoping it doesn't effect my credit. What a nightmare. That's where our relationship ended. I was told that's all they could do, and I'm on my own. Please keep in mind, during the 1 year relationship I had with AA Lares, they we're a complete nightmare to get ahold of. I'm not sure if it was my dedicated agent or the office in general, but I was was always told "I'd be called right back, the agent is on lunch", and then was almost NEVER called back. This happened at least 4-5 times. I had to call multiple times a day to get ahold of my agent. What's weird is this office has a ton of great reviews. I was fooled by them. read more

Ceases Chavira was very helpful at getting me an insurance bundle. His rates were very reasonable. I highly recommend him.

By far the most honest rep I have ever had Adiana not only is she honest with pricing and policy information she explained to me so I completely understand my coverage. Definitely go and ask for her she will be honest and tell you your best options read more

Really hard to get insurance in CA right now but Cesar made it easy. He spent an hour with me and made sure I had the right insurance at the right price. Ultimatly set me up and transferred 5 policies. Super happy with his service, he called and texted to follow up.if you call, ask for Cesar read more

Adriana Torres helped me with my car insurance. She made the process fast and easy. I would recommend AA Lares for any insurance process. read more

Cesar was great. Very responsive and communicative. He called and emailed when he said he would. I'm moving from another agent who did not reply to my calls or emails for over a week when I tried to add my new car to the policy. I'm confident that will not be the case with AA Lares. Same day responses and follow up. Plus, my auto premium was cut almost in half, even after upgrading my vehicle. I found AA Lares as an endorsed local provider through the Dave Ramsey Group. read more

I had a hard time finding a home insurance company that would cover fire damage for my new home, but Ilyas from AA Lares was able to help me find one very quickly. He helped to submit applications, answered all my questions and concerns, and followed up with application progress actively. Thank you Ilyas! read more

The team with AA Lares is amazing! Every time I've worked with them it's been a positive experience. They are polite, personable, and get things done really quickly. I wouldn't trust any other team with my business insurance! read more

I am impressed with every aspect of AALares insurance. I appreciate the customer service, prompt answers, a human voice that responds to my questions, and not having to be placed on hold nor being transferred to and from multiple departments as happens nowadays with the do-it-yourself business culture. The staff is polite, professional and knowledgeable. I'm very pleased and have peace of mind with this insurance company. read more

Ilyas was great providing me with renters insurance. I can't say enough about him. Thanks so much Ilyas.

Adriana was very nice and helpful made it so easy for me and my son too transfer to another insurance. Thank you

I renewed my auto insurance over the phone with Stefanie. She was well mannered and pleasant to talk to. She helped me if there are any discounts by reviewing my records and explained me clearly. She was efficient and very helpful! read more

Amazing service. After the initial sale this agency actually services you. They answer the phone and don't send to a voice mail. Best rates found and complete knowledge of services out there. Best insurance agency for me as a 49 yr old Veteran and for my family. read more

Just recently I needed to get a new car insurance for myself. AA Lares has been with my parents for years now providing service for their car, home, and work insurance. They are very reliable. Most of their staff are girls and they are very sweet and helpful - Very attentive to your needs. I would recommend their team to anyone looking for an insurance broker. read more

Professional and unmatched service so far! The small things really matter like birthday wishes and Christmas welcome package! They handled my transfer to them quickly as my other agent was slacking and lacking! read more

Leslie was very helpful in adding a new vehicle onto my policy and renewing my current policy was so easy and quick, everyone on the team has the best customer service and have taken care of my insurance needs for the last 3 years thank you ! read more

I had the pleAAsure of speaking with Gabby Chavira. I called in because I was requesting a quote on my policy renewal. Gabby notified me that I would be eligible for Govt employee discount and was able to lower my rate by almost $25.00. She was very courteous and definitely an asset to AA Lares Insurance. read more

Cannot even begin to express how grateful my family and I are to have such an awesome agent! I was recently in an auto accident, in which another driver hit me.. Being that this was my first accident I was extremely frightened to say the least! But my agent Shannon made sure I wasn't alone through the process and helped walked me through it all step by step! We have been with other insurance companies before and none have even come close to the customer service that we have consistently received from Shannon. We are grateful we stumbled upon this company! They treat you like family and make sure that you are well taken care of! read more

Krystal from AA Lares insurance company was really helpful and nice. Great rates and low monthly car insurance payments even for me considering my age. Overall a great experience and great customer service. read more

Very friendly and helpful. Great customer service, they helped me with my accident report on the spot. Would highly recommend to others!

I am super please with the services that are provided here with this Insurance company. I focus a lot on customer service and this is by far one of the best ones around. Any person you speak with here at this location are super helpful and they don't leave you feeling unsure like other companies. I am super satisfied with them because they don't only help you find the best insurance rate for each individual but they also go the extra mile. For example i had to make a claim do to a car accident and i was having an issue trying to get a hold of my adjuster and Denysse from this location help me with my issue and is helping me resolve my claim as soon as possible. Who else does that nobody because all they care is selling car insurance but guess what they do. Their focus is customer satisfaction, and i am defiantly getting it from them. read more

Denysse Garcia is so sweet! Very professional and took her time to answer all my questions. Very impressed with the great customer service she provides. read more

Everything was fine at first.. but then things started to get real. I had to provide a document to the DMV from my insurance and I kept calling and coming the Lares main office. Needless to say I came and went a total of 5 times. No apology no nothing. I kept my cool every time but I don't think they cared, I'm highly disappointed with the way they handled everything. The quality of their customer service is maybe a 3 out of 10, I know it will vary per person. For me it makes the difference. I will be leaving lares insurance as soon as find time to go somewhere else. The thing that made me realize that they didn't care is the way the receptionist rolled her eyes every time I came back. It could have gone many ways but I chose to be the best person. Sorry lares insurance but you guys got too confident. I hope this review helps others that have gone through the same thing as me. Don't forget people, This is a business, like many others they need us we don't need them. I'm only doing it to make sure other people find the courage to just go somewhere else. Still to this day no apology. Actually Gaby Leon, you are legit! Thank you for all your help. read more

Hax a great experience with Denysse ahe answered all our questions with ease. We left knowing we made the right decision of coming to AA Lares. Thank you ! read more

I've been using AA lares insurance services for about 2 years and the customer service is amazing. I recommend asking for Denysse Garcia. She always replies to my emails and calls right away. She is someone who has my best interests in mind and I can always count on her for help with any insurance services with no pressure or up-sale. I'm a client for life. Ask for Denysse! read more

I cannot thank Joe Chihuahua enough for all his great help, knowledge and customer service. It has been very hard to find an agent as well as an insurance company. I didn't have to do much. He did it all for me and my mother. Thank you!! read more

Great customer services I have been with This insurance company for many years and I've never had any problems . I strongly recommend them. They make it so easy read more

I'm an insurance broker but have a hard time placing truckers. Patty and Adriana have been AMAZING helping me with one of my clients. Extremely responsive, diligent, and informative. I wouldn't care to make a dollar knowing my clients are taken care of. I trust this agency full heartedly. read more

Denysse Garcia is by far the best insurance broker I have ever had. She is always polite and very helpful when it comes to insurance information. To be honest the whole team seems very nice. No matter who answers the phone they always have the nicest attitude. It's nice to see a company who takes pride in their customer service. read more

Have had a great experience with AA Lares insurance so far. Everyone is very professional and in particular Lesli is the person I have had the pleasure of working with. She has been very attentive to my needs and always goes out of her way to get me what I need and help me out. She's great. Definitely recommend this company. read more

This is by far one of the BEST companies! The ladies here have superb customer service and are all aleays so Eager to assist with questions! Typically you call a place and the reps feel bothered by your questions. Not here , these ladies are so amazing and know how to treat their customers! read more

I have had the same insurance for three years now. Always worked with Joe he is great. I've had nothing but great customer service and anytime I had a question or needed help he was always there. Customer service is good And they are very polite and courteous. Would highly recommend them. read more

I LOVE my insurance through AA Lares. Gabby is our rep, and she is AWESOME. Gabby is always available and helpful. Amazing staff, amazing company, highly recommended. read more

I've been insured with AA Lares for almost 4 years now and I'm extremely happy with their services. Krystal Lares was extremely helpful and her costumer service was A1! Any questions or concerns ask for her. read more