I've been with Jane Lee State Farm for the past 3+ years and they've been nothing but incredible. They're quick to respond, polite, and provide all the help I need in a very timely manner. Rojin has been a great asset to their team and helpful throughout any questions for my policies. She's always been helpful with finding the best rates and discounts for my insurance policies. Highly recommend if you're looking for coverage or looking to switch! read more

I can't speak highly enough about the team and professional services of Jane Lee's team. Our business has been insured through their company for several years now. Rojin specifically has been a huge help! Our shop recently got broken into. I was dreading working through this with the insurance company. Rojin walked us through every step of the process. State Farm took care of every detail, super fast without any headaches! We're a simple real small business. Don't hesitate to give them a call and get dialed with their services and coverage. read more

Been with Jane Lee Insurance agency for many years. Rojin has always been courteous, helpful, professional and resourceful. Always willing to help in any way she can, gets me what I need in a matter of minutes and follows up. Very much appreciate the service she provides. read more

I have been with Jane Lee State Farm agency since 2013 for my car and home insurance. Jane and her staff deliver excellent customer service and are always there to help. I would like to thank Rojin for answering my questions with patience all the time and help solve my issues. I would recommend this agency to anyone. read more

Mark Y. I have been a customer of Jane Lee State Farm Insurance for over 15 years. very happy with this office and I can't speak highly enough about the Team and professional service of Jane Lee's office. the Staffs are very Friendly and Knowledgeable. Especially, I would like to share how (ROJIN) has been so Helpful, professional. always willing to help in any way she can and follow up through the whole process. I really appreciate the Five stars service provided by (ROJIN). All I can Say is (ROJIN) you are the Best of the Best. thank you, Jane, Mike and ROJIN read more

Rojin is one of the many reasons why I've been with State Farm for years. I use Jane Lee's State Farm for multiple products/services. Thank you for everything - being helpful, knowledgeable, friendly, and prompt. Highly recommend! read more

I have been a multiple policy State Farm client for many, many years. My policies landed with Jane Lee's office when my former State Farm agent retired; I've not been disappointed for one second. Jane and her team (namely Kaylyn and Rojin) have provided me with superb customer service on several occasions. I also recently filed a personal property damage claim (through Jane's office) and was very pleased with prompt and attentive service from both State Farm and Jane Lee's office. I was not hassled or delayed and the claim was paid promptly in full. I am a happy State Farm customer - thank you! read more

We've been insured with State Farm and Jane Lee's agency for many years. We have several auto, house, and rental policies through her agency. Any time I have an issue or question and contacted her staff; they have always been courteous, professional and prompt with getting back to me with an answer. In comparing policy by policy, State Farm may not be the lease expensive inssurer but when bundled together their overall price is fair. And I believe the service and relationship Jane's agency provide will help in event of a major claim. read more

I currently own the following policies under State Farm - Jane Lee: Vehicle (2), Home/Renters (1), Business (1) I've been with them for 7+ years and lately I mostly work with Rojin (and occasionally Jane and Michael) whenever I need to make policy adjustments or adding additional coverage. Rojin is great at what she does. She is very professional, knowledgable, friendly, and very easy to work with. She's definitely an asset to the team. Of the times I worked with Jane and Michael, I have never had any issues with my policies. Jane even helped me out of an unexpected jam when had to file a claim. They are both very industry knowledgeable and always help me find ways to save on premiums. read more

We have been with Jane Lee and her State Farm office for almost 16 years. They were able to cover us when we were dropped by Mercury for living to close to fires (we are about a mile). They are helpful every time I call (I call a lot). We have good rates for our 16 year old driver in a 2019 vehicle. And they are always checking to make sure we have the appropriate discounts. They answer emails and phone calls very promptly. We could not be happier. I have shopped around too - we have AAA and i am a Schoolsfirst member and they have not been able to ever get us a cheaper premium. read more

I've been with Jane Lee's insurance for our business for more than 5 years now. I measure the quality of service, when real help is required. And this center has been out performing my expecation every time I reach out to them. Whether it's a certificate of insurance or adding/deleting a location, they are always on top of things. My interactions has been with Rojin there and she is absolutely amazing. She has gone beyond the call of duty many times. Recently, we moved to a new location and was on a great time crunch to get contractor work started on our property. Rojin followed through post-office hours and weekends to ensure I got the paperwork I required. Professionalism, promptness, follow-up are words I would describe Jane Lee's State Farm Insurance. read more

We have been with Jane Lee State Farm for more than 5 years. During those years, there have been many issues such as auto accidence, cracked windshield, water leakages at home and so on. When things happened, we did not know what to do first, but contact Jane and Rojin. They always have been available for us, and been very knowledgeable, helpful and approachable. If needed, they have been also gone thru every step together to resolve the problem as soon as possible (this is important for us because we don't want to spend too much time other than our job). I really appreciate the services provided by Rojin. There are some insurance companies cheaper than State Farm. But I strongly recommend Jane, Rojin and team for a choice of your insurance company, believing that you will feel the same way that we have. read more

Jane and her staff is excellent. Their respond time is immediate. We feel confident and assured every time we call Jane lee State Farm Office. read more

I have been a customer of Jane Lee- State Farm Insurance (multiple cars and renter's insurance) for almost ten years. I highly ​recommend​ State Farm Insurance​ with Jane's office. Her staffs have been very friendly and knowledgeable. Especially​, I would like to share how Rojin has been helping me GREATLY. Rojin is a very professional whenever I exchange emails or having a ​conversation with her over the phone. Rojin always answers my question very clearly by using easy terms even I had to ask more than a few questions. Rojin responded to​ my email very fast when I needed to add my home insurance recently with State Farm. I feel very comfortable when she suggests information about other products, options, ​and services. Additionally, I recently had a hit and run incident on​ my car. When I contacted​ Jane's office, then Mike explained every detail clearly. I followed his steps and got my car repair in​ less than a week. From my experiences​, Jane, Mike, ​and their staffs are definitely​ doing their best to help to meet my family​ needs for the last ten years. Thank you,​ Jane, Mike, Rojin, and all other staffs! read more

Always delivers excellent customer service when I need something. Great attitude and a genuine willingness to help. They have an excellent and knowledgeable staff that goes the extra mile to ensure their customers are provided everything needed! read more

I love Jane Lee I've been with State Farm for many years and don't plan on ever leaving. The are so helpful

My husband and I have been working with Jane for over 9 years now and she and her team always go above and beyond to take accommodate all your needs in a timely manner. We moved to San Diego 5 years ago and didn't even think about changing agents. A few years ago there was some paperwork that we needed to sign. Instead of mailing the documents to be signed and returned, Jane drove down from Irvine to have them signed. Not sure we can say much more. read more

From day one when me & my family came to stay in Irvine 5 years ago, we bought a house & cars here. We were so lucky to know Michael who helped us to arrange all necessary insurances. Through out the years, whenever we have any insurance issues. Their team would be helping us for advising concepts of necessary protection, claims & all procedures. Special thanks to Jane Lee & Rojin, they are so nice & being helpful all the time. I would not hesitate to recommend my friends to them. Thank you all. read more

Initially was signed up to State Farm through an insurance agent that worked for her. Once my insurance agent switched to another office Jane Lee was my new agent. I was not informed she was my new agent. I had no information on Jane Lee. I had no emails regarding my account. My payment stopped going through for some reason, it just dropped from auto-billing. I wasn't informed that it had stopped billing me. By the next month come I get a call from my old insurance agent looking into my account because I had added another one of my cars to her in her new office. She had said my insurance was inactive for 2/3 of my cars that I actually drive. Jane Lee hadn't called me, emailed me, or informed me that there was an issue with my account or that my insurance was in-active. After speaking with Jane Lee I had requested to be transferred to my old insurance agent office. She said she would do it. Then after a few exchanges told me she would walk me through how to do it myself after she said she would do it. Then I asked her specifically if she would do it for me like she said and she said yes. After a few more exchanges at the end of our phone call she ended with "call me back monday and I will help you change to another office". I never called her and she has never followed up with me. I don't think she knows how to do her job or cares at all about her office. I recommend if you want to go with State Farm to go with a more reputable office. read more

I moved from other states to California and needs to change my insurance agent. Rojin in Jane's office is really friendly, helpful, and done everything effectively and fast. Highly recommend! read more

Much better with the follow up, helped me out this year a lot, have several business policies with Jane Lee, appreciate their growth and small business support read more

Very good dealer as Jane , Michael Lee and the team work are awesome!! Thank you, Pennee Apinchapong read more

I've been a client for many years now. Rojin and Jane have both been excellent in communicating and helping find the best discounts for my vehicle policies. I love how responsible they are -- and so friendly and courteous as well. I am very happy with the service they provide! read more

I'm very please with the quick response from Jane Lee's office. Great customer service and prices for all your insurance needs. Rojin goes above and beyond to assist me with all my questions and request. I highly recommend this State Farm office. I have been a very happy customer for over 15 years. read more

We have been with Jane for over 10 years. Just like their advertising. She has a great staff, knowledgeable and friendly.we have multiple cars and houses. We have never been happier with an insurance company. Thanks Jane read more

Rojin is very friendly and always responds to my emails in a timely manner. I was able to set up a new insurance policy quickly with Rojin's help. Thank you! read more

The service of agent is just excellent and perfect. Specially Ms.Rojin Khodaparast who is an agent is very kind and knowledgeable in supporting our needs. Strongly recommend this insurance agent to anyone who is shopping for better quotation and service. They are great. Bryan Lee read more

Jane and her team provides wonderful services. I have multiple lines with them: auto, rental, dwelling and life insurances. In 2009, I moved to Irvine for school and Jane welcomed me with open arms. When I eventually moved back home, they continued to take care of me. Countless emails, calls, and documents. Thank you Jane, Michael, Rojin, etc for your services! read more

State Farm is, quite simply, the worst business I have ever dealt with, in any industry. The company has no idea what they are doing. They don't update contact information, they send inaccurate statements, they ping-pong you across various customer service reps, none of which know what they are doing. Jane doesn't handle any client experience until something reaches a boiling point. The customer service reps are friendly enough but badly trained, or unorganized, or misinformed. But this is all minor compared to what happened most recently. I moved cities two years ago, and informed State Farm of the address change no less than 5 times through various mediums (phone, email, etc). For two years, they continued to over-charge me several hundred dollars based on my previous address. When I finally got them to correct it, they confirmed to me that this was a mistake and that they had over-charged me, but WOULD NOT REFUND ME THE MONEY. They stated that it was "against company policy to provide gifts to customers due to mistakes". Their position was that returning my own money back to me after they had admitted that I was perpetually overcharged was a "gift". State Farm literally robbed me of hundreds of dollars. After months of disagreement, I gave up and moved on to a new insurance company. I can't even imagine the corruption I would have gone through had I actually needed StateFarm to provide insurance proceeds for damages to my home. Luckily, this never happened. STAY AWAY!! They are thieves. read more

This is for State Farm as a whole as well as this agent. I was recently hit by someone on the fwy and not my fault whatsoever; the SF claims reps are very condescending, unprofessional & extremely accusatory. I pay my bill every month on time & expected this agent to go to bat for me and all I receive for my money is no return phone call after leaving a message last week & no reply to my email when I asked about why my rates went up in one month. Is it a coincidence that as soon as I ask my insurance to help with my claim even though I am not at fault that my rates went up? I think not. There is no follow up by my agent or SF claims dept over the last 2-3 weeks. In conclusion, STAY AWAY from State Farm Insurance. It is not worth your hard-earned money just to be treated like you & the money you pay are not worth anything to State Farm Insurance. And to think I left All State for a better rate, WTF was I thinking! read more

From my experience, I always found Jane and her team extremely helpful and easy to get in touch with whenever I had questions. Jane, especially, is very personable, enthusiastic, patient, and realistic, making me feel comfortable with my decisions and ensuring that I understand the different options with certain insurance plans. I was really impressed when I had an inquiry, and instead of just giving me her opinion and moving on with her busy day, she went over and beyond and actually completed paperwork for me, relieving me of endless administrative work. She truly cares for her clients, and I've been very happy to be a part of that. Thank you, Jane! read more

Terrible service liars, don't do anything they say terrible told me I was on the policy and they would send me insurance card... two weeks later I called him again and he said that he would send... two weeks later I called back and the lady told me she could not help me because I had not made my payment. I told her I had and she told me that I must be a dead beat and my check had bounced. I pay with my debit card. Then she told me that I was not on the insurance and they couldn't send me one. What the hell! read more

Jane and her associates are fabulous. I recently had a claim regarding my truck. Jane spent a great deal of time, personally helping me navigate the claims process and to explain the process in which the adjusters render their payoff. Not only was I amazed with the amount, but with the promptness it was sent. Again, Jane patiently explained in detail the Vehicle Valuation Report. Better yet, she helped explore how I might reduce the costs on my policy, despite the substantial claim. EVERY experience I have had with Jane and her associates has been of professionalism, courtesy, helpfulness with a warm friendliness. Thanks Jane for the hugs!! read more

I enjoy working with Jane and her team. Staff are always very professional, courteous and knowledgeable. Rojin was excellent and extremely helpful with answers to my recent inquiries and new updates to my policies. read more

Rojin is the best! She is amazing. Words cannot describe her. She always takes great care of me. Any question I have, she always has the answer. I am very happy with State Farm because of Rojin. Thank you Rojin for always taking care of myself and my family. You are always there for us, and we deeply appreciate you! read more

I've been a customer of Jane's for about 6 years and I have only good things to say. Her staff has always been friendly and helpful and quick to answer emails and phone calls. I've had renter's insurance and a personal item policy for my camera equipment. When I moved abroad, she was very accommodating by giving a prorated refund as I had to cancel my membership early. read more

If I could put ZERO stars, I would! Absolutely horrible!! They can NEVER get anything right! My monthly payment was constantly changing, they overcharged me on numerous occasions over the last year, double dipped my bank account, could NEVER figure out what was going on or why my account was always jacked up!! It would take over a week for them to refund the overcharged amounts and then would ask me to make a payment over the phone and then would still proceed to auto debit my bank account!! Jane Lee would never step in and handle the issues herself, I would NEVER hear back from her and the 1 time I did speak with her, she was clueless as to what was going on, just like her office staff. She promised to figure out what was going on and then never call back. I was never compensated for their incompetency issues, except for a meaningless apology until they "claimed" they would figure it out, which NEVER happened! read more