Isabel Gieser is super helpful! Knowledgeable and respectful of time. Definitely recommend. read more

* I've had Geico Auto Insurance for 21 years now, & in that time they've never paid an accident claim in my behalf. * But 3 weeks ago I accidentally scratched a parked car at the grocery store & waited for the owner to return from shopping to alert them. * It was a tiny rear bumper scratch & barely perceptible unless you were specifically trying to find it. * Anyway today I received my Geico bill & it basically doubled from $53 monthly to $99.90 per month. * I later spoke to the Geico representative & he was impatient with no explanation or valid reason for the major increase. * I'm a little taken back that after 21 years of paying ever-increasing premiums to Geico (with no accidents), that they doubled my monthly payments the first time I actually used their insurance service, for a minor scratch. * Needless to say I did not get a comfortable, confident or warm & fuzzy feeling from the stern customer service handling of this issue. read more

GEICO Insurance Agent - Home & Rental Insurance Near Me - Anaheim, California

We have an auto policy with Gieco Insurance and monitor the policy through the phone app. The company provides competitive rates and quality coverage and well are satisfied with the overall service. Highly recommended. read more

We have called Geico for the past weeks to schedule an inspection and it took over a week to get a hold of someone. They left a voicemail saying a rep named Pete Perez was suppose to come at 2:30pm and never showed up. We tried to call him numerous times, and now when we call it says the voicemail isn't setup yet. Our frustrations is the lack of help Geico has for independent repair places , and favors the shops they are connected with read more

Was with GEICO for about 5 years. Had a death in the family and asked for a 5 day grace period. Can you believe they cancelled my policy? It's okay though because everything happens for a reason. Went over to WAWANESSA and went from $440 per month for two cars down to $269! Plus I get more coverage for liability, uninsured motorists, comprehensive, etc. I'm about to have my mom switch over as well. read more

I started using Geico since I started driving in California in 2006. Every year they have increased our premium. I thought about inflation at first. Last year I finally decided to shop around. Other insurances quoted me about $1000 to $1500 less for 6 months (with 2 cars). There is no appreciation for loyalty with Geico. They only care about their profit and not their customer at all. read more

I was told to call a California GEICO and I could talk to a Geico representative... it all started when I called Geico's toll-free number to make my payment on the eighth instead of the 28th. They said no problem I called. They said all of our representatives are busy and go online and make your payment which I did never before I have I done that, but I did it..I called GEICO afterwards to see if I did it right they said yes, it did not show any bank account or nothing. It just said pay premium and that's what I did ...five days later I get an email saying that my GEICO was canceled because of no payment and I called and I said why my money was there. They said they tried to pull it and it wasn't and I said my money was there. They said your Chase account I said that account has been closed for three years. She did a little review and she said I'm sorry it's our fault but there's nothing I can do about it. She said I'll transfer you to somebody that can take care of it ..after a days of trying and being on hold then somebody came on the phone and said you pay $70 and then we can reinstate your insurance well I paid that they transferred me and I was on hold for hours, one time 2 1/2 hr I couldn't believe it over and over that's what happened to me then they said if you can contact somebody in your area that works for GEICO they should be able to help you. Well I called this agent on Lincoln. I was on hold for a long time too for two days I tried ...all this time I was without insurance. I couldn't believe this was happening to me. I had Geico for a long time and the representatives had acknowledge it was their fault. I was very disappointed very disappointed. I couldn't understand how this happened. So needless to say now I have insurance with Mercury and this experience has taught me a lesson. A picture of my new insurance agent, James thank you James. read more

GEICO Insurance Agent - My new insurance agent, James thank you - Home & Rental Insurance Near Me - Anaheim, California

Be Very Cautious With Your Insurance Provider -- Especially GEICO I've been a GEICO customer for years and always assumed I was protected. That changed this week when I got into a car accident and tried to file a claim -- only to be told my policy had been canceled on the 1st of the month due to non-payment. The worst part? I had no idea it was canceled. Turns out my credit card didn't process the payment in time, and GEICO tried once, failed, and then quietly dropped me without ever reaching me. I had recently updated my contact information, but GEICO never properly saved the update. Instead, they sent all cancellation notices to an old address and outdated email -- and never called, never texted, never followed up. Now I'm on the hook for everything. They're denying the claim and saying it's my responsibility, even though their own rep failed to update my info. LESSON: Do NOT assume your insurance will warn you if something goes wrong. These big companies won't call you, won't try more than once, and won't lift a finger to fix their errors. Double-check your profile. Confirm your email, phone, and mailing address are correct. Set calendar reminders for your premium due dates. Don't rely on auto-pay alone -- it's not a guarantee. This mistake set me back big time, and I wouldn't wish it on anyone. GEICO showed zero care or accountability. Don't assume your loyalty or good history means anything to them. Protect yourself -- and please learn from my experience. read more

WORSE INSURANCE EVER do not get this insurance please they do not help you with car accidents professionally They are full of lies They do not want to help out the people They only want money but yet not pay a dime read more

Hi this is towards Marlin Z. I notice that you respond and even offer help. I am currently in a middle of a claim. It's been well over a month and still haven't received any good news of receiving a settlement check. Help ? Maybe take on the case and do better than the actual adviser that's on my case. read more

Two complaints. One is they're charging me $400 more every six months as my wife hit another vehicle that backed into her. Took her two-three months to have her vehicle repaired and looking at the pictures taken at the body shop, she had incurred more damage. She then turned in a claim for a bad back some months later and if Geico didn't pay, she would sue. Geico paid her off. They said that no one backs into someone and that my wife had to have hit her. Geico does not stand up for their customers. Secondly I recently deleted the Geico app in my phone due to having to get a code each and every time I try to access the app. Geico says that now everyone must get a code. This is an insult so goodbye app! read more

I had inquired online for a quote and now this office is calling me nonstop on a weekend. Their number is now blocked. Agents, get a clue. The reason why I went the online route is because I don't want to speak to a person just yet. Calling me repeatedly just makes me never want to go through your office to purchase insurance even if I do decide to go with Geico. read more

My husband and I just got married so it made sense for us to get auto insurance together. After checking with multiple insurance agencies, we checked Geico because we have friends who use Geico and are happy with their insurance. After filling out a quote online and having a few questions, I called and spoke with Geico agent Isabel Gieser. Isabel was so helpful and knowledgeable and she explained every part of the policy and recommended price comparisons for different coverages. I'm so glad I called and got the opportunity to speak with Isabel because she recommended a collision deductible waiver with which I was not familiar which only costs a little more per month and based on her experience she said it's really good to have. She helped pick out a plan that is right for us and let us know that if we ever need to change our plan that we can always add on or remove coverage based on our needs. I feel like we are in good hands with Isabel because of her knowledge and I highly recommend her if you need to speak with a helpful insurance agent. We had planned to check with a few more options but because of Isabel's friendly and helpful service we decided to choose Geico. Thank you and keep up the excellent customer service. Five stars! read more

Ricardo Ayala was super helpful helping us get an auto policy going for our daughter. It was not convenient for her to deal directly with Ricardo over the phone because of certain logistical details related to a 14 day coronavirus quarantine (she isn't sick, but has to stay quarantined because she recently returned to the US from Peru!), so Ricardo went through the detailed process of getting me certified to act as a third party on her behalf, and he was very patient as we worked through a number of details where I would have to ask my daughter a question and then speak to him on her behalf. Hard to explain the whole thing, but bottom line is that Ricardo was super helpful! read more

Ricardo was super friendly and very helpful with getting me insurance for my new car. He was patient and explained everything in detail and took the time to explain things when I had questions. Thank you Ricardo! read more

I usually prefer to get things done online, but there was an error online, and I had to speak to someone, Geico.com suggested me to call this location. I didn't like the idea to speak to an insurance agent, probably because of my former experiences with other companies, but luckily Stephanie M. was a very nice agent, she made sure to get me the right quote, we double checked the coverage is what I was looking for, the whole process on purchasing three policy was fast, easy, and her vibe just made me feel welcoming. Thank you for your service during this difficult time Stephanie. read more

Jesus Gavino helped me save some money on my policy. He was very nice and professional! Overall, I am happy with GEICO. Thank you!

Jesus Gavino is really great agent! As soon as I walked in was very welcoming, went over the policy and explained it very well, made sure I understood the different kinds of policies and answered any questions I had. Overall had a great experience, and glad to be insured with Geico! Thank you Jesus! read more

Worse insurance company on the planet don't use them. They don't even have a way to talk to a person. They take your money then screw you over and treat you like shit. read more

I recently received a call from Jesus Gavino about an online quote for car insurance I made. He called me to explore my options and the whole process was painless and easy. I appreciated his patience and professionalism on the phone call, definitely glad I chose Geico! read more

I made a quote online and next thing I know I get a call from this office. Jesus was great, super helpful, and very patient with me. Thank you! read more

I am excited to be back with Geico as my car insurance company. Isabel Gieser was amazing in walking me through the coverage options. She ensured all my needs were met and provided me with so many options. Who knew I would actually be excited to get car insurance? Highly recommend. read more

Marlon was very professional, he explained everything in detail. I am glad that GEICO takes the time to hire great people like Marlon.

What a great experience! I called Progressive first and let me tell you they tried to upsale me on everything after I told them I just needed basic coverage. Then I decided to give GEICO a call and I'm so glad I did. I talked to Jesus Gavino and he was just a pleasure to speak with. I told him my situation and he walked me through the whole process right down to the app help. He did not rush me and made sure I understood what he was talking about. It really was more like talking to a friend more than an agent. Don't think twice! Call them and ask for Jesus Gavino. He's outstanding and honest! Thanks again guys! read more

Just enrolled today, got a great quote from agent Siomara Salazar. She was very thorough in explaining coverage rates and billing. Great experience, would definately recommend! read more

If I asked you like 4 times and you did not wanted to help me. Why should I try again? I asked that many times because I thought you could do it but you didn't want.. I called costumer service and a very nice person helped me. read more

Jesus Gavino helped me with my motorcycle insurance he made the process very smooth and was very helpful

Siomara was wonderful!! I started a quote online and never finished it because I had some questions. I spoke with Siomara and she answered all my questions and I felt very confident that Geico was the right choice for me. Siomara made things very clear. I understood everything and the process was so easy! I was able to flip my car insurance and rental insurance over to Geico and saved $50 a month from my previous provider with each higher coverage limits than before! I would recommend Geico and Siomara to anyone! read more

No bells and whistles. Geico marketing is continuous. Once you make contact with Geico, you receive non-stop calls, emails, and postcards to close the sale and obviously commission based. Stop the poor marketing, sales strategy. I would recommend Geico if you're looking for low budget insurance plan. read more

Jesus was great! Thank you for the great customer service. I am now with Geico's auto insurance as well as renters!

It was a wonderful and easy experience. I desperately needed to get an SR22 due to having an upcoming suspension of my license. I ended up calling Geico and Elicema Gonzalez had helped me on the phone initially, then I headed over to their office where Elicema helped me finalize my policy. She was very sweet, patient, and most importantly, informative, left no little details behind and helped me immensely with making this a smooth process. Definitely recommend this location. read more

I just signed my family up for auto insurance. Isabel took the time to answer questions and explain what Geico has to offer us. I had another insurance company through a third party insurance agent who is suppose to find you insurance companies at affrodable rates. Looking into Geico and talking to Isabel I already over $40 a month and not having to pay an insurance agent on top of that! Their app is very helpful for keeping track of my vehicles ,insurance information and contact information when I need them.I am looking forward to my relationship with Geico. read more

ELICEMA GONZALEZ as well As Jesus Gavino were nothing but extraordinary and extremely helpful ! Very happy with the care I received!

I was looking at diffrent rental insurance. I already have a Geico policy for my car and they have always been super proactive and taken care of everything. So I decides to go with Geico for my renters insurance as well. ELICEMA GONZALEZ was the agent who helped us. She was very nice and made it very easy. read more

Jesus made the process so smooth and easy. He went above and beyond to try to help me. Thank you so much Jesus!

Marlon Zarate took the time to help me get a new insurance policy & was informative. He answered all my questions & had me get the best savings. read more

Jesus Gavino was truly wonderful. Very helpful and knowledgeable. The process to get insurance was quick and easy. I highly recommend.

Siomara Salazar, remember the name because I just signed up easy with no problems because of this woman, she helped switch from terrible insurance to geico I feel more secured than ever. read more

Siomara Salazar was super friendly and kind, professional, and easy to talk to! Made customizing my policy very easy as she explained each part of it in detail and with tons of patience in spite of my numerous questions. She worked with me and my coverage needs without missing a beat--she was quick, but did not rush me at all in my decision making. My quote ended up being lower than I expected, which I appreciated--and that is simply the cherry on top. The stellar customer service is what made this experience stress-free, and that's not always easy with an insurance company. Thank you so much, Siomara! read more

Great Helping staff, the guidance was gladly appreciated Jesus Gavino answered all our questions in timely matter. Thank you for taking the time to handle my families needs we will be reaching out for our future insurance needs as they come along. read more