They seem to have a predatory marketing strategy and try to take advantage of people. Fortunately…read morewe are savvy, knew they were overcharging and walked away. They bid $14,400 on our project and we had a competitor do the same work for $2450. In my opinion, public sentiment over these business practices will crumble their reputation. Get multiple bids on any project and do not sign anything until you feel comfortable with the scope of work and cost. Too many people are getting hard sold and have regrets in hindsight.

Called the schedule an appointment they said they'd be here between 1:00 and 6:00 called at 4:30 so…read morethey weren't going to make it by 6:00 what kind of b******* is that I've been out of AC for 2 days straight and they said people without air might get preferential treatment two days without air I've got stage 4 cancer I'm laying in sweat these people can kiss my f****** ass they're making way too much money to treat people like this

Showed as planned, did the work needed. No issues. Very polite and professional. Would use again.read more

Our service technician, Justin R., went completely above and beyond with his attention to detail,…read moreattitude and commitment to get the job done correctly. Our plumbing backed up, he came out the same day, was kind, very clear in his explanations, and make certain that we at least had some function before he left our house at 8 PM (He was working outside in the dark!). HIGHLY recommend this young man. I wish he knew ships-I'd hire him to work with me!

If i could give this business a negative score I would. They installed all of the systems in the…read moreSouthern Pines development in Hilliard and it appears that the majority will have to be replaced. The homes are less then 2 years old. The company is unresponsive when you call and from the other companies that I have contacted about my system all have said that the work was beyond poor. IMO- Run as far and as fast as you can from this company !

Unfortunately, this was the company we were stuck dealing with due to them being the vendor used by…read moreour home builder. In a little over 1 year, our septic alarm started going off, we called them out and while the tech herself was very friendly and seemed very knowledgeable, actually trying to get in contact with someone to get them out here is nearly impossible. Had to reschedule them 3 times, and take much time off of work just to get them out here for appointments they had scheduled but no showed for. Stay away from this company if you want to avoid headaches. They never show up or stick to their word.

Called for a pump out. Scheduled for 7/6/26. Wait all day. Call back company @ 4 p.m. & was told…read more2 clients ahead of us & we would get a phone call 30 mins. before arrival.......9 p.m. at night, no show. No phone call. No explanation. This is NOT HOW TO RUN BUSINESS!!!!! Be warned & take your business to a professional! This company ISN'T WORTH YOUR TIME OR AGGRAVATION!

Great company ! Pricing is reasonable and they are very professional! They are great to help…read moreimmediately for needed help with an issue!

Bought a $400k brand new build home across the street from my parents' house. There are four brand…read morenew houses, and all of these houses have failing septic systems installed by Tom Wall plumbing!! This place shouldn't even be allowed to operate. Disgusting business. Avoid this place at all costs!!!

We recently had our entire house repiped due to water leaks and hired Thomas Wall Plumbing…read moreContractor who was very competitive in price. We are extremely happy with the results and wanted to recognize the wonderful team that worked on our home. A special thank you to Dan Pearce who was in charge of the entire operation. Whenever we needed to contact Dan, he was always there for us. He always answered the phone, followed through on everything he promised, and was true to his word from the very beginning. That kind of reliability means a lot when you are having major work done in your home. We would also like to recognize Anthony, who somehow managed to fit into the smallest spaces, along with is Helper David and also Fred, PJ, and especially Dan Pearce and Kate. The entire crew was professional, courteous, hardworking, and very clean throughout the project. We all got along great, and they made a stressful situation much easier. The inspectors came out and approved both the plumbing and drywall work, which gave us even more peace of mind. We truly appreciate the excellent work and highly recommend Tom Wall Plumbing Contractor to anyone needing repiping or plumbing work done.

Monica was absolutely wonderful! She came to the rescue after David Childs with Allstate septic…read moreripped me off and Luke with Acme septic didn't even properly provide the best inspection of my septic system for my home purchase. She was very honest and prompt, I have had zero issues since the install and had her install 4 other systems since then

We contacted the company several times to remove concrete block from our property since Septic…read moreInstallation on Dec 13, 2024. It still has not been removed! We will be forced to contact the city who will hopefully force them to remove the debris and impose fines until they do. Frustrated!

We called for service. Our cast iron exit pipes are 70+ years old and one sink was clogged. Just…read moreone! They couldn't get under our house, so no service charge. The next time we call for a clogged sink, they will do a camera search of all the drains and gave us an estimate. Best part? They texted a picture of the technician they were sending out! And his name! That's added value!

We had a sewage back up in our line in our brand new Pulte Home. We called Pulte emergency number…read moreas the master Bath and adjacent Carpet was Flooded. The Pulte call center could never get the on call person to answer. I called Presto as they installed out plumbing. They sent someone out right away, found the problem and cleaned up . Albert and Malcus from Presto get kudos for coming out right away on Fathers Day to fix this. 2 hours later the Pulte "emergency contact finally called us. We told him too late! We complained to Pulte. The answer we got it was Fathers Day. I'm sorry but when you are on call for "emergency calls" for something like this 2 hrs is unacceptable . My husband missed his Father's Day dinner with the kids and Malus with several young kids did as well.

Great on time service for septic pump out. They said 11am. appointment AND they arrive 10am. They…read morequoted more money and I paid less! Thanks J.T. and Todd. No complaints

Very unreliable and no communication. I called to make an appointment two weeks out, and they…read morescheduled me on a Thursday saying they would arrive between 8-12. They never showed up and I didn't get a call until 2:30, saying they would be at my house at 3:30. I called the company to let them know, and they could care less that they are unreliable and do not communicate with their customers. You'll end up wasting time if you go with this company.